North York General Review

The most sad experience i had just now January 22th, 2019 between 8:30pm untill now 1:36 AM! Will give publicly all the details when i recover from my pain.
Btw anyone knows dr. blazer?

North York General saved my wife's life but their emergency department has really turned awful since they started renovations. We've been there a few times and there was nobody around to talk to for help. We waited over 30 minutes last time until someone came to the desk and then found out there was a huge lineup in front of us. Very scary. Someone should be there evaluating everyone as they walk in.

Super Busy, but they have a very organized and efficient ER with highly skilled triage nurses.

Same system should be implemented at other hospitals.

It is very hard for me to believe that there are some people who could have given this hospital just one star. I had a great experience at the hospital. I had a boxers fracture and the doctors and staff were so hospitable towards me, they gave me the right advice and also had a great sense of humour. All in all just an amazing experience for me

I m first time bring my father here and ask them to adjust the bed or teach me the Ben head down and up. Waiting for 30 minutes no one help this is really bad people and service.l don't want to give any star no star any for this hospital.

Absolutely disgusting experience coming here for an EMERGENCY. Terrible hospital. Rude nurses and total disorganization.

this place is a joke, for those reading.Emergency does not mean anything to most hospitals Ive been to. But to this one, they get my 1st star

We took our newborn baby to this emergency. It took us eight hours to get to the paediatric floor. We understood they were busy, but seriously? Eight hours of waiting? Just ridiculous. And the doctors were nice and thorough. But the nurses there? Inpatient and had very bad attitude. They got provoked by a simple questions. They were yelling at us or basically everyone. We knew how frustrated to deal with multiple patients everyday. As a peer of health professional, i was shame on them. I deeply doubt is this what you have learned from your school training. As a health care provider, shouldn't we being considerate and professional all the time? Please don't just roll over your eyes and yell at some helpless paitients or their parents. Show some respect.

I went twice with my 6 year old boy. The wait time is reasonable. The staff, nurses & doctors are very friendly. It's a well maintained hospital.

My wife gave birth at NYGH, the care provided by each and every member of the Labor and Birthing suites was exceptional.
The Gynic, resident, whole team of nurses were very professional and extremely helpful.

The administrator should know that none of the staff on the ACT team do any work. They don't take people to appointments, help in crisis situations, and stay for five minutes when supposedly booking an hour visit. The staff are completely disinterested in providing any services to clients, other than taking coffee breaks and long lunches while taking advantage of people suffering from mental illness and using them to increase their stats.

I previously worked in this hospital as a nurse, and have worked in other hospitals around GTA including the big hospitals in downtown town TO as well. However, this is the only hospital that I feel comfortable going to for any ER issues. No place is perfect, but from my perspective as a registered nurse, they meet the standards of what safe, ethical, and efficient care is.

Took over 3 hours to get an x ray of a mild knee injury. And it wasn't really busy. Staff were nice though.

Not a bad hospital but recently i had someone who was very ill inside and they absolutely gouged me for parking! Thanks NYGH for gouging people in distress.

The staff and doctors are friendly. Meals are great 100%!!! The hospital in general is disable friendly and relatively clean. The only issue I have with this hospital is the parking fee. It is very expensive as if you are parking in downtown Toronto. I feel like I was robbed. :(

Best hospital ever, caring staff , efficient , wish every hospital was run like this!

Good, clean, professional hospital. Friendly staff, doctors take time. The atmosphere is friendly, the work of all staff at the level. There is a parking for cars , and there is also a special parking for disabled people . You can also use the toilet for men and women . I want to say many thanks to all the employees of the Hospital for their excellent work.

Review of Dr. Clare Mary Hutchinson...

She is an AWFUL doctor. She failed to detect my brother s problem, and accused him of wanting to skip school and ended up giving him a constipation diagnosis.

His problem was detected by another physician a couple of days later. He had testicular torsion and lost blood flow to his left teste. Because of this horrible doctor, he has a dead teste now.

She is incompetent and doesn t care about her patients. If she did, she would not have accused my brother of lying about his abdominal pain and taken extra tests to see what the problem was.

AVOID THIS UNEDUCATED WOMAN AT ALL COSTS. Don t trust her with your life... unless you want to lose organs.

Wow, nice hospital. Very efficient. I went to emergency and I was out within 3 hours. Being from Montreal, the average wait time is 8 hours, here only 3 hours even less, extremely pleased with the service.

I spent two days in NYGH this week. I want to say the care I received was extraordinarily professional , detailed and delivered with care and kindness. It was comforting to know you were in good hands all the way. A big shout out to the doctors, nurses, and all the technicians and many other staff who each day together make NYGH run so we ll so if/when we need their help it is there waiting to serve us also. Thanks!!

The elevators are really really REALLY Slow...yet they lock all the stairs access...a waste of time

My mother in law Mrs Hosne Ara Begum USA citizen was visited my home in December 2016.She was very sick so we have to admit her in North York General Hospital.The Doctors were nice with her(Hosne) but the nurse name Ms Adith was very rude and shows her attitude so bad.My mom ask her to give her a glass of water she was refused. She( Hosne) was very displeased and took a very bad impression to USA.Service was very bad which I never expect.Hope the hospital management will keep good nurse in future.Hospital cost is also very high who does not have any insurance policy.Overall I got very bad experience as well as my mother in law.She is retired and has no income.Hospital management may give up her cost.

Very long line up and it feels very tense when the employees talk to you

A wonderful place to be taken care of. The food is actually delicious and
the staff are friendly and anxious to help. Only complaint ..... tv service is too expensive and half the channels freeze and can't be watched. The
person in charge of the tv aspect needs to find another provider or get
these people to shape up. $15 (plus tax) per day for a service that
doesn't work right????? Other than that, five stars for everyone!!

I was at the hospital for an MRI and biopsy. Treatment I received above and beyond what I expected. Everyone treating me were fantastic

I went to ER. Decent wait time. Staff was polite.

please avoid this hospital if you want to get out alive , worst possible hospital in toronto and ontario maybe , i would not recommend this hospital to anyone . Staff are rude and doctors are worse .. stay away

thank you so much for everything, nice stuff and clean rooms

The medical quality is excellent and professional. But why let me wait 6 hours for the emergency service? Thanks God my injury wasn't too serious

I took my son to the emergency room he cut his forehead and needed stitches. the wait time was extremely long and the nurses and doctors were rude and did not show any empathy at all.

It s a nice hospital, but when you ask for some assistance they don t pay attention really. For instance, when I had severe hives (burning, itching rashes, bumps) I asked for some cream to rub on myself, waited 1-2h still haven t gave me something to treat my hives. Had to deal with the pain like a man. Also, lot of the staff just talk and not give a damn about the patients.

We are here since 29 Dec 2020, in pediatric unit. Staff nurses doctors all are amazing. They are taking very good care of my daughter.

I had awesome surgery in this hospital, everything was on time and Normal, I believe all staff is organized and do care.

Treating the patients like
Animals
Its really a bad experience
Few patients came after me walking normally im with broken foot in pain
Waiting for 2 hours
Thats really so stupid
Racist Racist Racist
After waiting im going to another hospital
Hope some one reading this

Awesome staff with excellent bedside manners! Checked in to the ED for some obstetric/GI concerns, was in and out of there within 4 hours after being assessed, receiving bloodwork, medications, ultrasound and ECG which is pretty impressive. I've also taken family here before, have always been treated with respect and never waited super long at all.

Wow! Just received a weekend call from a doctor at north York general following up on how my husband was doing after his consult in emerg earlier this week! A first for us and highly commendable, sadly we didn t get his name to be able to give praise where praise is deserved, but kudos for going the extra mile!

I have honestly never had an issue with this hospital. I have been admitted to the adult psychiatric ward multiple times and I have been met with amazing results. They keep the rooms clean always and you can request to have them cleaned. They respect your boundaries and let you have a lot of the things that hospitals will usually not permit. If you ask kindly for something, they give it to you. For me, the food was okay but you can always have tea or coffee, which is nice. They have a beautiful piano in the TV room, even though it is kind of plain and there is nothing t do. You get privileges after awhile, and they are not bad.
I also attended day-hospital which was an in-depth treatment that happened everyday, kind of on a schedule like high-school would be laid out. I met my psychiatrist I still see and I have never met a man more dedicated to the care of his patients than him. I like it here.
The lobby is beautiful and the food court is decent, and they have things like a worship room and things like that. I have never had to use the hospital for anything but psychiatric reasons but I can say that it is a good hospital. I am really pleased with my visits and I hope that others can get the same treatment and care as I.

The receptionist was short tempered and rude when I called to inquire about my X-ray requisition. I called in to ask for a timeline as to how long an X-ray would potentially take or if I would be better off going to an X-ray & imagine office. She was not very helpful and/or professional.

Was transfered to hospital by walkin clinic for emergency all i had was fever from last week and cough.
Been here since 11:00am just for xray and result now its 4:30 pm .
Hate to be waiting for such a small problem.
No doctor available to examin xray so that i can leave.
Hate

Waited in total 3 hours for registration, blood works and doc exam. Can't complain. Doc was very thorough and detailed. I highly recommend. Keep it up guys!

Absolutely disgusting. Apparently we forgot what patient care was all about. Apparently calling a patient an idiot is okay.

terrible service gf sat there puking the nurses just watched....

Oh my God. I went to visit a friend in hospital. I couldn't believe it the hallway mostly look like a storage or restaurant kitchen, stuff every where. No ventilation, it was warm and smell was bad.
Welcome to first world health care.l went to west wing rooms.
But MRI department was awesome. Clean and nice.

Last week my daughter was in emergancy for the appendix pain.
whole surgery was wonderful with very nice and caring people in surgery and emergancy and childeren and youth deportment. thank you all .

Really really BADDDDD service my mom was really sick we were waiting for the receptionist or nurse almost 15 minutes to they come to check her in she were in a bad pain . She has heart problems I even went I spoke to one of the security guard To they can help and call someone to help unfortunately she did not even helped ... its emergency and when people are coming there it s not because they love hospitals or they want just come by they should be more responsible to there sick peoples specially to old people.

The parking is a hassle as all the handicap parkings have cars without permits !! Do not leave the parking lot at 3 pm or you will
Be stuck trying to exit nyg for 1 hour

Worst service ever! I think they are still in the 50s! They don't care if you r in pain. I was driving to the hospital when the pain around my heart increased with increased pulse. I was relieved when i arrived to hospital.But,just a couple of primitive tests ( heart pressure, pulse, resting ECG which u can do at home) and when they were within limits, they sent me home without any further investigation while I was in considerable pain. I almost fainted.. I guess these people have no feelings except if the patient was a friend or family of one of the staff.

It took a few hours to be seen in emerg, only because the hospital was overwhelmed, which is a fact of life in Toronto. After being seen and admitted, you realize how great the staff are. Every single person I dealt with was friendly, efficient and would help you any way possible. State of the art equipment if needed. Best hospital in Toronto.

Two days ago I went in emergency room in North York hospital to take an assessment for COVID-19 .i tried to asked a lady in reception section to guide me but unfortunately because of her rude attitude I changed my mind .Very disappointing I just immediately left the place without mentioning a word.

Too many people came and went before me so I decided that death was better than waiting with rude nurses.

How is there no ultrasound machine available in the entire hospital for a pregnant woman who is having bleeding? The hospital told us to come back tomorrow. The hospital advised us that after 10pm, they turn off the machine. We arrived at the hospital around 9:30pm and waited 4 hours only to be told their machine is off and to come back at 9am. Ridiculous

Worst hospital ever. I and my wife had a few emergency situations and because we were living close to this hospital we went there. They are always short in staff, staffs won't treat you well. Waiting time is at least 4 hrs, based on my experience. Last time we waited about 3 hrs with burned hand till we decided to go to Sunnybrook hospital where my wife was treated in 30 min.
My recommendation, never go there. Try other options.

Great place to have a child doctors are world class

Went for a COVID test on a Wednesday morning at 8am with my 3-year old daughter. I used the one aligned to the emergency room. NYGH has two testing facilities.

Processed seemed unnecessarily long for a COVID test. Met with a triage nurse, then a nurse who took our blood pressure, another that confirmed out contact/Health Card information. We then went outside to a temporary tented facility where we did the test. Our file was taken by one of the nurses, and we were called in a private space for the testing. A nurse did the tests, then a doctor came in to ask a few questions and send us on our way. In total, for a test, we interacted with six medial professionals. Doesn't seem like the best way to control a pandemic, but PPE controls etc... were in full effect.

Process took 45 minutes... and we never really experienced a line. Just waiting areas.

Children and seniors apparently get priority in this testing facility during the hours we were there. I didn't notice any priority, however, because crowd was small, it probably wasn't necessary.

It's almost 24 hours later and no results yet. Still early, but I have my fingers crossed I don't have to wait 72+ hours.

Interestingly, the NYGH website is down...

Why four stars? I really think the process for testing should be streamlined and not part of the regular ER check in process. However, the staff were excellent, professional and efficient. If I get my test results within 24 hours... I'll bump it to five:)

Update: Results came through in 60 hours. Given the recent news regarding all the delays and and updated timeline for results of 96 hours, I give NYGH full marks. Five Stars.

I'm here since 6am. Caring and nice staff It's same I'd heard about ER in Canada. They take care of urgent cases super quick! Thanks to RN Hara Gave her a hard time to get blood work done on dehydrated hidden deep veins of mine ...and thanks to Dr. Homuth!

Simply do not go there
Meals are always late if you have a special diet forget. It they will not honour your requests nor can many foodservice people read. Constant mistakes. Nurses are 50% good and 50% horrible no in between.

I went to North York General Hospital with a chief complaint of dizziness and weakness.

The examiner identified himself as a medical student. The student performed the history and physical exam without supervision.

The attending physician came in and after receiving a brief report from the student. His overview was less than one minute.

I was subsequently offered a dermatology referral since he felt 'there is not much we will get accomplished 5pm on a Sunday' (presumably near the end of his shift).

Not impressed with the experience. My symptoms proceeded to get much worse over the next few weeks. Never did isolate the cause. I felt it was irresponsible not to do (at minimum) an Electrocardiogram, urine and a set of cultures with routine blood work.

He struck me as overconfident and took (what I feel was) an unnecessary risk with my well being. I did not appreciate it. I will likely not return to North York General; as I believe the care I received was sub-standard.

By far the best hospital. Never had such a quick and effective ER visit with such qualified, kind, caring doctors and nurses. Nurses were quick to manage my pain and kept me calm throughout entire incident and continued to check in on me even while in the waiting room. The doctors They genuinely concerned for my health, pain management and did not jump into unnecessary conclusions. So impressed by this hospital.

I attended for day surgery. I was very impressed with the hospital and staff. Keep up the good work :)

The service at this hospital is very slow. The nurses takes for ever to get to patients concern.
I was looking for my mother over 8 hours and no one seem to know where she was.
She was at a different hospital getting a procedure done and no one knew of her there (Humber river hospital)
This is sad to know a hospital this big is so disorganized

Unfortunately, I had to go to the emergency a couple of times at this hospital. The nurses are very friendly and the doctors are really knowledgeable. The big downside was having to wait for hours and hours before getting examined by the doctors.

Time waste, 1 hour taking 6 hours,

I went there for my pregnant wife, for some tests, it tooks 6 hours waiting, even person is more than 7 months pregnant

Stupid staff

Very good nurses and doctors but, it takes a life time to make your new born baby sleep and a singing lady comes for room service 2 in the morning !!!!!! , they didn't let my mother in law to stay with my wife but 4 in the morning they woke us up because another lady ( with whole family cheering for new baby ) was gonna stay next door ( in semi private room ). A HOSPITAL with only 6 private rooms !!!!!!

North york General hospital is one of the canada's leading community, teaching hospitals, offering care long tern, care services. It is recognized for offering wide range. Specilized in genetics and It is well respected affiliated with university of toronto.

I am a visible minority, me and my wife went to North York General Hospital birth center this afternoon. long story short, we asked the doctor a question. The answer she gave to us is : I don't know, you tell me! and i asked: what does that mean? she said: i don't know. you tell me! Now i know the way they take care of you is by answer your question with: I don't know, you tell me !!
Good job! NYG!
I FEEL SORRY FOR THOSE KIND HEARTED PEOPLE WHO DONATED THAT MUCH MONEY,BUILDING, EVEN ELEVATORS TO THIS PLACE, TO THIS PEOPLE!

very slow emergency & staff. completely useless service. very disappointed. will try mackenzie next time !

Emergemcy is the worst. I had surgery in NYGH on Friday and after that I had lots of infection, bleeding and pain. I came to emergency for many times after surgery for two days, but non of specialists wanted to visit my case and they just passed my case to one another. I feel like there is no responsibility in emergency to take care of patients and my case is just passed through nobody. I still have too much pain after three days of surgery.

If your case is emergency, this place would not be helpful!

Literally one of the worst places I ve ever been . The staff is rude and unhelpful except maybe one doctor I spoke to . They couldn t even diagnose me properly but I think I had the stomach flu . Regardless . If you can avoid this place , please do .

Here is a tip: before you walk into the hospital, you have to pass what is called "Physician's parking". Look at the cars there first before entering the hospital. Those cars serve as a great symbol of what this hospital is all about: greed and profit maximization for the docs/staff. If you don't have a lawyer family-member, then you are quite literally screwed. This is the worst hospital I've ever been to, everything is in disarray, nobody knows what they are doing, the equipment that matters aren't available or are old/outdated. The hospital is so outrageously careless that you need a lawyer just to get them to do their own job... good luck.

Red room Emergency doctor and nurse give priority!!!!!!! to the hospital employee(or she a former employee )
Joking and have fun in the front
Just because others are strangers.
Such a nice hospital
Health system sucks

I was in my worst condition, was shivering and had stomach ache n all. Went to the emergency section.
This was the worst experience i ever had.
Firstly, you register then go to an assessing nurse which takes around 2 hours to get to and then go to registration which takes 15-20 mins
Then they ask you to go sit in a room and no one shows up for over an hour and when inquired about it the nurses go super rude on You.
I waited for over three hours in their EMERGENCY section and still didn t get a chance to see a doctor
Finally I had to ditch them to go to a local clinic
Seriously guys, do y all even know what emergency means?

If you value your life or your loved ones DO NOT GO HERE. The worst staff and doctors I have ever seen in my life. My mother had a stroke and it took them 4 hours to diagnose what was wrong with her. She had to stay in care for over a month and during that time she only got worse. I tried explaining to the "doctors" that there's something seriously wrong with her but I was ignored several times and got told "the doctors know better". Turned out I was right all along and she had had a second stroke in their care. My mother had to return to emergency after being shifted to rehab. Honestly hospitals in third world countries are better than NYGH.

Went to see Dr Yasser ElSheik in the plastics for second opinion on my tendon injury and I am so thankful that I decided to do so. Had me in the following day to repair my flexer tendon in my thumb. He thoroughly explained everything to me, risks etc. He made me feel very comfortable and reassured knowing he truly cared to get this fixed, I'll admit I was nervous as I'm in the carpentry trade but with his professionalism and care, i was very confident going into the surgery. The entire staff from Dr El Sheik, Hollie and Darryl the anesthesiologists. The surgery went better than expected and am on my road to recovery!! Can't believe how friendly and great this hospital is! I've been to many but not as good as here.

Terrible service. The doctors are amazing, but the waiting time and the nurse work is just rediciolus, had to come for just a shot and had to wait all the line up and when i got told to wait a bit the nurse never came back for me. I told doctors i feel dizzy and not so well, when one of the doctors just told me to go sit and wait for your turn. really, well i do not need to be seen by the doctor, i just need a shot!!! And to wait 3 hours just for that?? If i have an option i would never come back there again.

The security staff are very rude. They treat the hospital staff like 2nd class citizens! You're not police, you're just rent-a-cops, lose the attitude and treat your own staff better.

Even if I was dying, I would rather pass on to the afterlife than go back to this hospital. If you gave me the choice between this hospital and a pile of rubble in Syria I would choose Syria. I came in to get 3 stitches at 10 in the morning when it wasn t that busy and I sat in the ER for 10 hours, constantly being told that the doctor would come soon until they finally admitted that they lost my file. I m way too broke to have a lawyer but if I did I would be digging through ways to sue this dumpster fire of a hospital.

I've never had an issue with this hospital. Best service and fast. Very professional and courteous. This morning I came in to check my sprained wrist. Got checked in promptly and had X-ray's taken immediately. Thankfully no fracture or breaks. I was in and out within an hour. Mind you I went early in the morning around 8am. If you go during peak times, you can't blame staff for long wait times. I give this hospital A++++ Top 3 hospitals in Toronto. Toronto western, Mount Sinai, North York general

Went to the emergency room with a burn. Wait time was short, doctors and nurses were very kind, caring and informative.

I went there today for my biopsy. I feel sicked when I get there due to my period. I told to the screening guy it s just because of my period I will be fine soon. They treat me like I have a Covid-19. I was in pain (cramps) so badly no one came to ask me how I m doing or anything they can do for me. They just passed by, Nurses and other workers. I know everyone are being PARANOID because of COVID, but common I m in a hospital. After they got my information, the guy from screening station told me that they cannot do the biopsy today because I vomit. Even it s not Covid. I do understand because they want to protect other patients too. I haven t recovered yet and still in pain. The came back and told me to go outside and leave the Hospital..UNBELIEVABLE!!!! Where is your heart? You guys are working in a hospital, do you know the word COMPASSIONATE? . I don t have the strength to argue so I stayed for a couple of minutes and I drag myself to go outside. I feel bad for myself but I feel bad for them because they don t have a heart. I m a health care worker too. I m scared of the Covid too but I will never ask a patient in pain to go outside. No one should be treated like this. Everyone deserves treatment like a human being not like garbage.

This is probably the best hospital I've been to. The staff are incredible and friendly.

In separation of medical attention received from the condition and hygienic upkeep of facilities- can you believe this is in a CANADIAN HOSPITAL?? Elevated patient ratios shouldn't have a bearing on cleanness (and growing mold) in the emergency room, with communicable diseases going around.

Emergency Dept experience, although scary as I did not know what was happening with my heart, had good, caring people to help me. You get what you give...my natural kindness ti others was definitely given back.
Many, many thanks.

Useless and rude nurses in the birthing unit. All they do is stand around chatting. It was more like a sorority than a hospital. I was in labour for TWELVE HOURS before I was finally admitted to a room. They kept telling me to "walk around". I never thought such blatant incompetence was possible in a developed country. For shame. After the birth, the nurses mixed up my information with another patient. Such utter stupidity.

Advised to return to work immediately with sprain/torn MCL.

I had my first baby delivered in North York General Hospital and the staff there was more than amazing! The nurses were really very understanding, very compassionate and very helpful. Very clean rooms and the delivery went as smooth as it can be

Just hated it! I am sure would rate better in 3rd world!