Natasha Klimov

Review of North York General

My father was brought into York General on October...

My father was brought into York General on October 31, 2014 by an ambulance with sharp stomach pain. First of all, our family would like to thank the ambulance crew who provided an outstanding first aid before even transporting my father into the vehicle.
Upon arrival he was assigned a bed in the emergency care right away (not like most of GTA hospitals where you have to wait for hours before a doctor sees you, no matter of the reason you arrive). Nurses started working on him right away, taking necessary tests. In a couple of hours my father was already diagnosed. Due to the medical condition my father had (kidneys issues), apparently the surgery needed to be done by 2 surgeons and a medical doctor to be on the safe side. We were constantly updated on any situation change as it occurred. No issues in getting painkillers as my father had excruciating pain, since a doctor had seen him almost right away (within a few minutes literally of being admitted). It was decided on the emergency surgery as the situation was becoming worse. The surgery was performed by Dr. Iu. The biggest worry on our side was that my father s kidneys could fail at any point during the surgery. After the surgery Dr. Iu came out himself into the waiting room to update us on the situation. My mother and I were let into the recovery room right after, even before my father was brought upstairs into the regular room. On the 4th floor my father was taken into care right away, although this was no longer an ICU. Nurse s checkups were frequent and anything my father needed was right there for him when he asked. A couple of days later he was released from the hospital and (I haven t seen that in any of the previous hospitals) a male nurse wheeled him out in the wheelchair downstairs to assist my father into the car, as he was too weak to walk by himself yet. Usually this is done by the family. This really did surprise me as the crew on shift that day took their responsibilities seriously and in a very professional manner. THANK YOU!!!
My father has been in and out of various hospitals every few months for the past 8 years, so I really know the difference when I see it.
Our family would like to thank all who were involved in taking care of my father that day, October 31, 2014: ambulance crew on shift morning of October 31, nurses at the station in the emergency room, surgical nurses/assistants to Dr. Iu and nurses on the 4th floor. You are doing a GREAT JOB!!! Keep it up!!! It does get noticed! Very professional, very efficient, very attentive! You really make people feel special and cared for.
Our special thanks go to Dr. Iu and his team of assistants for the wonderful job they have done before, during and after the surgery and for amazing attitude towards patients and their relatives, knowing how tough usually the situation is on both sides.
Great job everyone!!! You made the hospital experince as painless as it could be!!!