North Central Ford Reviews

Took my 2012 F150 FX2 in due to FM radio reception being next to nothing. It was fixed due to an after market part being installed. I paid $146 and some change to replace a part that was an after market part that Ford installed. I feel like it should have been covered due to the part that was used. If I had replaced the part with an after market part I cold see having to pay for the repair. Ford warranty isn't very well explained.

I think the service was fine, however, I was never shown my new air filter. I have no way of proving they will do what they say they will without showing me. The prices are exorbitant. But Ford dealership service as a whole is like this, regardless of the dealership. Because of the prices, I've decided to quit taking my truck to the dealership for service.

I will purchase my filters online, oil at Costco and take my truck elsewhere that's more reasonable.

Had a great experience! Oil change, an update on my car, and a car wash all within the time I was told it would be done! Our service guy, Roy Coleman was very nice as well!

Had a pretty good experience here. We made it very clear we just wanted to test drive the car and were not looking to make any decisions that day and they seemed to respect that. The stock was a little low, but we did get to go on a nice test drive.

Bought a 2017 GT Mustang from Brandon Ziola at North Central Ford. It was a great experience and I love the car.

Top notch service from North Central Ford. Had to have my airbags replaced and as usual they took care of the recall without a hitch. Mr. Roy Coleman is always friendly and I enjoy bringing him my mustang. The entire staff at NCF is amazing. Thanks!!!

Best oil change and Tire rotation value out there on coupon day!
Service is top notch and courteous.

Russell Huffman always takes such good care of us every visit.

It is not often I give 1 star. I had in the past actually enjoyed working with the individual I was working with the other day. I apparently had a short in my pigtail to my blower resistor which got knocked out completely in a minor accident. They wanted 540 just to do a diagnostics, AND wanted it up front. I took it to another shop who wanted 274, AND only wanted 75 to do a diagnostics test. I wound up getting the pigtail myself for 30 dollars and put it on there in less than 10 minutes. 540 dollars!!!???? I don't know WHY I am surprised as I had a very similar previous encounter with the same shop. Well that's it for me. If you want 540 just to diagnose something I fixed for less than 30, your not the shop for me. I understand you need to make money but THAT is exorbitant beyond any reason in my opinion.

I have always loved my experience here-- the people are efficient, kind, and very helpful!

Great experience from beginning to end. Our salesman, Norm A. Heinz Jr., went above and beyond our highest expectations. He was extremely knowledgeable and answered all of our questions in detail. He never made us feel rushed or pressured. He explained and demonstrated every option on the vehicle. He spent the entire afternoon with us to make sure we were completely satisfied with our purchase. After we had decided on the vehicle we wanted, Kevin Logan took care of writing up our contract and arranging the financing. He was very personable and explained the different choices available. He clearly explained the comparisons and didn't try to influence our decision. He also wanted to make sure we were comfortable with our choice. We LOVE LOVE LOVE our new Explorer and the service we received was outstanding! NCF obviously places high priority on happy customers. Best car buying experience ever!

North Central Ford's service has always been responsive with servicing our Fords, and we have 3 of them! If you haven't tried their service center, I would encourage you to do so.

I have been a director of maintenance for over 20 years, this place is the worse for customer service. If I had ran my departments like this place, I d be without a job. When you call, expect to be on hold for long stretches is time and don t expect help from other advisors because NO ONE wants to tell you a vehicle status update. Also be sure to have plenty of time to wait once you get there to just even talk to someone. These guys are a joke especially Carr.....

Service Reps always quickly greet you with a nice smile and a big hello. The 5000 mile check up is done in reasonable time where the Customer "wait" is not too bad. And a Car Wash as a final finish. Wow!! And Thank you.

I purchased a 2015 ford focus from a separate dealer, from the get go I could tell there were severe issues with the transmission (come to find out this is a huge issue with the 2015 Focus's transmission in general as well as a pending class action lawsuit against ford for it). The first 2 times I visited ford (for the same issue) the told me that after testing the transmission that it seems to fall within parameters for them to fix. Understandable from a business standpoint as my car had 30,000 miles on it at the time and that falls within factory warranty, which means they would have to pocket the cost of repair and parts. I believe it was the second time I brought my vehicle in, I came by to pick it up(after being told again that there was nothing wrong with the transmission) after work and signed the paperwork, they person at the register told me to wait outside and they would bring my car out to me, I was on the phone at this time and sat outside for well over 45 minutes and several other cars were being brought out to their owners, after realizing that my was was not going to be brought to me I went inside to ask one of the reps. Everyone has a confused look on their face as in they knew what was up.. THEY LOST MY KEYS TO MY CAR.... To top it off, they didn't even have the respect to tell me and let me sit outside in the blistering heat. After demanding to speak with the service manager, he apologized and gave me a card for a free oil change, gee thanks. Would have much rather them fessed up and said they made a mistake from the get go instead of leaving me out in the Texas heat, that would have at least made me feel like a human being. My car is fixed now, thank to John. I won't be returning for obvious reasons. I'm not the person to sit down and take the time out of my schedule to write these types of reviews, however the potential patrons of this place needs to know that they're getting into before coming here. e.....

Great service department. Friendly staff and fast turnaround. The waiting area is nice and quiet, good place to get work done while you wait. I highly recommend this place.

I've leased three vehicles from North Central Ford, and have always had a positive experience. In the transaction of my most recent vehicle, I found Joe & Brent to be SUPER helpful & accommodating to what I was needing. I felt that the deal we landed on was made in my best interest, and I didn't ever feel frustrated, or that they were working a deal to the benefit of themselves. It was a quick and easy experience, and I'd highly recommend them to anyone in the market for a reliable vehicle.

Service is fast efficient and very friendly. One of the nicest experiences I have had at a ford service center. I drove over from McKinney because the local dealers are not favorable to me. I will use these guys again!

Would not honor the online price of the vehicle I was interested in.

I went in for a basic oil change. What they offered in their most basic package was over priced and came with nothing extra other than strictly oil and filter. Most car places charge $30-$40, will change oil, top off fluids, maybe even vacuum or wash. North Central Ford charged me a total of $53 and did not one thing extra on my vehicle other than the oil. I would have even just appreciated them to check the fluids. I won't be returning here as it's more than I want to spend, for sub-par service.

Had a incredible experience. Brad Cook was extremely helpful and did everything he could to get the truck I wanted. He stayed 2 days in a row until 10pm to make my deal work on my favor! This place is extremely friendly and management is always available if any situation arises! The way buying a car should be!!

I love it this place!!! The bes part Zach and Jesse did everything for us to be in and out with the car that we wanted.
Best experience buying a car here!
Thank very much Zach and Jesse

Great sales team, fair pricing, good vehicle service.

Amazing Experience! My family has purchased many cars/trucks from NCF over the years. We continue to remain loyal even living in San Antonio now. The drive to Richardson was easy knowing the buying experience I would receive upon my arrival. Doug Miller & Michael Nye made sure I drove back to San Antonio in my new King Ranch Expedition. I appreciate this Team!

Was a pleasure dealing with Charles schreiber . Great customer service Extremely professional . I really appreciate your help thank you so much.

Terrible service in the service departmen. Tho Chris and the cashier we're very helpful. Their supporting cast was not. They would charge me $4.00 a gallon for gas and turn around and give me my car with no gas and dirty.

Great experience, will use them in the future for our Escape.

One of the worst experiences with this place, I purchased a vehicle here about a year ago, they added a wheel and tire protection plan without asking me first. They told me Anything and Everything would be covered in regards to the wheels and tires. Today I took it in because I'm having problems with a tire, first they tell me it wouldn't be covered, then they tell me they found nothing wrong with the tire, I ask him if he checked the other 3 tires to figure out what the problem is and why my my low tire sensor keeps coming on, after all that is wheel and tire related, he tells me they would have to charge me to check the tires. Not to mention none of them could tell me who the tire and wheel coverage was with and how I could use it anywhere else. So basically they just charged me nearly $400 for a tire and wheel protection that hardly covers anything, and I can't use. Worst place to purchase a vehicle. Would never come back or recommend to anyone.

My experience was great. My problem was diagnosed quickly and was ready at the promised time. Jim Ayo is awesome!! Honestly he is the reason I continue to come to North Central.

Unable to access FordPass points for service.
Have not received points for the $238 service bill.

Otherwise, service was completed in a timely manner.

Will always be a North Central Ford customer. Jim Ayo does a great job.

Anvar is an awesome sales man,very kindly and has a good approach not as a regular sales man.

Definitely ask for anvar when you go over there.

The dealership did the requested oil change. However, the car was supposed to also get washed but it didn't

Working with John and Debbie with the Griffin Fleet team is always a great experience. Friendly, professional, helpful are just a few ways to describe them. Thanks for helping us find another Explorer to get into.

Roger in parts dept was very helpful and they had the specialized part in stock.
Thanks, Mike

Awesome sales experience everytime from Charles Washington! Always on top of everything and goes all out to help make the car buying experience with ease

I had a wonderful experience with Saleswomen Julie Plasket! I had a million questions and she answered all them with ease. She was not only knowledgeable but super friendly. I hate the car buying experience but Julie made it stress free and I knew I was getting the best deal!! Thank you for all your help!

I won't take my car any where else. The service guys are honest and polite. My service advisor Roy was very helpful with getting my car fixed right. I have bought my last 2 cars from there and i will buy my next one therr

The sales guy was too pushy and fast talker name Ashley . I wanted look at used cars he kept me away from them instead he wanted to sell me a new one

Terrible customer service, at the service department. Had my 2019 mustang that I bought from here dropped off at service for my active exhaust feature that stopped working, first I was never told it would take till the next day for them to check it, never even offered me a rental, second, I understand I put a X Pipe to replace the resonator, however, the active exhaust wiring and harness are NO WHERE near the x pipe, how in the world does that voit warranty on the actual mufflers? That's like my finger being broken and blaming my arm. Makes no sense, I hate this service department so much. The 2017 mustang I use to have was heavily modified and another ford which I dont want to mention, always took care of me with my warranty. Terrible. Just TERRIBLE. What manager? If the one who told me was the service manager, yall just give the phone number of the dealership like that's going to help? What manager am I suppose to ask for? Yall have numerous managers how am I suppose to know which one? Yall really dont care and just copy and paste you're response. I should have took my purchase elsewhere.

My recent service experience was great! Everyone was friendly and helpful, and my vehicle issues were resolved quickly.

I had an unfortunate blowout in my truck. I called north central Service department and Jim was my Service advisor. He was very courteous and very knowledgeable. The tire that I had had to be ordered. I was able to drop my old tire off that needed fixed and came back the next day and had it installed. I was in and out and they were extremely professional and courteous. I want to thank Jim and everybody at North Central Ford for treating me like I was a part of their family. I will definitely come back. Thanks for everything.

They are not customer friendly and their service employers are so rude. It is 1 week and they haven't diagnosed our water leakage problem, which is fine, it doesn't make them bad however when I call them if they haven't diagnosed yet in 7 days, I wanna take my car back because I wanna take my car to another service and they were rude and hang the phone on my FACE!!!

This place was a joke from the beginning. We drive there to see and test drive the vehicle only to show up and the car is in service and they can't find the keys. (1.5 hr drive there) Decided to go ahead and start the paper work and test drive in a few days anyways. Spoke with a financial guy named Fred that was as rude as they come. I was approved, But apparently at this dealership, it must be common to tell you what your rate is, and when you ask to see it on the computer screen or paper , "we don't need to see it" because it's "his" computer and he can "read" it to us. The only reason we saw it on the screen when he turned it for us to see was because he "let us" see it. I have never dealt with a dealership like his before and will never do business with any ford dealerships associated with them ever. I bought a car from Moritz and was pleasant from start to end, but this place was something else. Way to win customers North Central Ford. Should of known something was up when you have a ton of workers and an empty lot with hardly any customers.....smdh.

Maintenance service is usually fast and friendly, but I received a recall letter from Ford, I took my car to North Ford Central and they didn't take the time to tell me what was done or what the problem was, other than what was mentioned in the letter.

The sales and service team is great!! Great customer service

Bought a used vehicle. It seemed nice for a month then things started falling apart on it. The 4000.00 warranty they sold me did not cover any of my issues which were many. Then they want 100+ dollars to look at each issue. So now I am in over 1000.00 for repairs. If you buy a used car from there, insist that someone else look at it. If you buy a warranty, make sure it is for coverage that YOU need.

Bought a 2017 Mustang GT here. The salesman was friendly and engaging. Very straight forward and honest. The finance manager took care of me and made sure I got the best rate available as well as all warranties for my vehicle. Very well pleased. Love the car!

My experience was outstanding. I was always well treated.

I recently took my F150 in to have the transmission looked at. Ronnie Ralph was the Service manager that helped me. He gave what I call super over service. He got me checked in and had a person waiting to take me to pick a rental car up. He kept me up to date with calls. I couldn't ask for better service. Koodos to North Central Ford for having Ronnie as an employee.

Took my 2015 F150 in for some warranty work and new tires. The work was done quickly and at my convenience. Had only one issue when I got my truck back. My windshield had some how been cracked while in their possession. They weren't sure how it happened, but they stepped up and did the right thing and had it replaced at their expense. Very professional. They will continue to get my business.

I love my car this place is amazing. The people here are so friendly and I love the kid area. Go to hector he will help you get your dream car!!!

This was great! No additional fees, ready sooner than I expected, when I arrived at the appointed time there was no wait for someone to take my car. I have been coming to this dealership for years to have my cars serviced/repaired and this was the smoothest experience.. Thank you!

Jim is always amazing and attentive to detail regarding my vehicle. He completed my auto work ahead of schedule and got me on the road promptly.

Service department did an outstanding job on my last service as well as all of the service they have performed on my F150.

My service advisor Jim Ayo, takes good care of me when I bring my vehicle there for service... Jim also makes sure that I am well informed throughout the service visit process!

Thank you for your great service!

A excellent dealership as long I live here I will travel to this dealership they stand behind what they promise

poor service dept. I rate them 0,would never go back,If you want to know why the list is to long,If you want you vehicle to operate properly do not take it to North Central Ford for service.

Service department can be slow at times, but they are not to bad.
Price is little higher that others so there you are.

3 stars!

I have always had a very good experience at North Central for from the time i purchased my car last year. And each and every time i take my car back for any maintenance work. I won't take my car any where else but to North central Ford. Seth was awesome with his customer service.

Agreed on a price over the phone and Internet and the John the salesman was very helpful in getting the additions to the truck such as bed spray in liner, step bars, and brake controller switch. We literally spent less than 30 minutes total at the dealership. Will go to the same source again when looking for a new vehicle.

Service center technician was very knowledgeable, kind, and even helped me find a less expensive solution for my car stereo at another store.

The best dealership! Friendly staff and I'll always go back to them! Thank you for my new car!

Great customer service from start to finish!!Russel goes above and beyond to address the situation or issue my car has and holds his words well with customers. No dealership compares to the extraordinary excellent customer service they provide. The shuttle service is great as well, and very convenient. Overall Ford has out performed may auto dealers .

Honest service department. They don't ask you to do unnecessary service when you only ask for an oil change.

The Service Department is a joke and a rip-off! Avoid this place at all costs! You have been warned!

Can repair service get any worse? I sincerely doubt it! I purchased a pre-owned Lincoln Navigator (I didn't buy it from North Central Ford) that had a damaged door lock cylinder.

The replacement part cost $100.00. The service advisor estimated two hours labor to install it, with the labor cost coming to just over $300.00. I thought the price to be a bit steep, but I needed to have this done. The service advisor recommended that I bring my car to them when they open at 6:30 AM and they will have the work completed that afternoon.

I arrived at NCF's Service Department at 6:15 the next morning. A service advisor did the required paperwork, I gave him my keys and the replacement cylinder that I picked up from the Parts Department the day before. He assured me that my car would be ready that afternoon and that he would call me when the work was done.

I received a call from NCF early that afternoon and I'm thinking, "Wow! They really are fast!" It turns out that the call was to advise me that the technician has looked at my situation and advised that it should be a two hour job and the labor cost would be about $300. (Well we established that fact the day before.) The caller went on to advise me that the technician will proceed now and that my car will be ready that afternoon.

At about 5:30 that afternoon, I called to check on the status of the repair. The advisor called me back a half hour later. He tells me that the technician was experiencing complications as he found that the door latch mechanism had been previously repaired with "aftermarket parts". (After reading several of the other reviews on this page, it seems the phrase "aftermarket parts" is NCF-speak for "We're really going to stick it to you now! ") He advised me that they have to order replacement rods from the warehouse and parts and labor to install those would be over $300 additional. "But we'll have your car ready for you by 9:30 AM tomorrow, sir!" Thinking I shouldn't be screwed like this without dinner and drinks first, I tell him to get it done.

I considered waiting to go in to work that morning after I picked up my car at 9:30, but (thank God) I decided against it. By 1:00 PM that day, I have not heard from NCF. I called them to find out what is going on. My trusty service advisor told me that the technician "insurance working on it now and I'll call you when it's done." At about 4:30, NCF called to inform me that the work was done and offered to send their shuttle to pick me up. When I told him yes, come and get me, I'm at work downtown in the Arts District, they rescinded that offer and advised they are open until 7:00 PM.

I got to NCF at about 6:30, and was swiftly and politely escorted to the cashier's desk where I reluctantly paid this $700 tab. The cashier handed me receipts and called for a valet to retrieve my car. After waiting 20 minutes for the guy to bring my car around, he reappears to retrieve a battery charger, saying that my car required a jump start. Fifteen minutes later, another valet finally brings my car to me. He advised me that when they attached the charger to my battery, they discovered one of the battery leads was kinda loose and that I should go tighten it right away. Or I could bring it back to their shop and their mechanics could tighten it for a fee.

Really, dude?!? I just spent over $800 with you guys getting a simple door lock cylinder replaced (BTW, the power lock that worked when I brought it in, does not work now) . Why doesn't that merit me the 30 seconds it would take for your guys (as a COURTESY ) to tighten that nut?!?

Folks, North Central Ford does a disservice to the word "Service". If you have any other options, consider them strongly before choosing this place.

Called and asked if they had a RS, they did.
Asking if I can test drive it, they said yes.
Showed up and after 45 minutes they told me no one can test drive it but they will call me back tomorrow to work something out but never called me back.
I called David McDavid (only other dealer with a RS at the time) and they let me test drive the one they had no questions asked.
3 months later North Central cold called me trying to get me to come look but not drive a RS.

I would like to thank, Jim Ayo for being my service writer and Gary Davis my service manager when I brought my Mustang in. We had discussed an issue I was having with a tire/wheel after hitting a pothole to bring the car in for a check. The tire was leaking air and these guys had a new tire replacement for me the next day. I want to thank them for getting my car back to me after putting the new tire quickly. These guys took care of my Mustang and the issue I was having quickly.
North Central Ford service did their part in handling the problem I was having commendably. The disappointment was dealing with the TireCare claims representatives over the damage of the wheel and replacement of the wheel.
North Central Service department has taken great care of my vehicles for over 25 yrs and will be going back to this dealership for all my vehicle needs.
Thank you to Gary and to Jim!

Flawless... Every part of the service process was efficient and painless. Thanks for the great customer service.

Yet another great customer experience from the staff at North Central Ford. 04/19.

Again another great service from the team at North Central Ford in Dallas. Polite staff, on time servicing (waited for service to complete) and great advice by the service manager.

I have now purchased two vehicles from North Central Ford and I have to say both times have been one of the best car buying experiences I have ever been through. You usually hear how stressful buying a car from a dealership can be and horror stories of people spending their entire day going back and forth on negotiations but North Central made it seamless. I walked in with an idea of what I wanted and what they could do to put me in another vehicle and I walked out ecstatic with what they were able to do - some of which I didn't even think possible or ask for.

I would highly recommend North Central Ford as your next dealership!!

I can't even begin to describe the terrible service I've had with North Central Ford. I bought a 2011 Ford Mustang 5.0 new, not necessarily a cheap purchase in terms of an automobile choice. On my first 5,000 mile service, they backed my car into another automobile and caused the whole bumper to be replaced. The manager told me the vehicle would be ready in a week for pickup, but ended up taking THREE WEEKS with me bugging them consistently. I was never offered anything to make this situation right (paid services, anything) after making this situation an absolute nightmare for me. Service never returns phone calls regarding questions you have about recalls, nor do they even try to care about their customers. Don't waste your time, go over to Bankston if you want to feel like someone actually cares about your purchase. Very disappointed.

I had to have some service work & North Central Ford always made sure I was aware of what was going on. I will always use North Central for my car needs.

Reasonable Ford dealership most will go out of their way to see you are satisfied.

I have been purchasing my vehicles there for about 6 years. My niece bought her car there as well as my daughter. I have a relationship with NCF. I was so sad to see my salesperson go (Barb Cabos) a few years ago that I almost didn't go back but that's how loyal I am. The sales dept Jim Ayo (been with him for years) and Ronnie Ralph (just this past time) have been awesome. My car was washed but I never expected a vacuuming. Fixed in a few hours, shuttle service to and from my work and smiles all around are what I got. Bringing your car in for repairs is a hassle but not here. I really can't say enough about the awesome service I get when I go in there for a repair or a new lease.

Great place to buy a vehicle and to have one repaired . My vehicle is a 2006 and had to have some work done on it . Came back perfect and I have no problems with the workmanship or the shop. She drives like new.

I've been a couple of times, considering I bought the car here I keep getting it serviced here but every time they keep trying to tack on more things to fix and try to get more money. I swear every oil change is a new story... Really regretting coming now!

Jonathan was our salesman. He was professional, and helpful in our purchase for our teenage daughter. I'm not sure he did us any favors...actually, he didn't. We purchased a used Ford Edge and noticed a noise in the steering wheel. He said they would address that, "no problem". He sent me to Jaun Mata, the service manager, who was kind and professional until his service men could not identify the problem. He made excuses that they couldn't hear the sound and I explained every time that it will not make the sound when car is first driven. They need to drive it around for a while. I sent video of the sound it made and explained the issue each time thoroughly. Doug Miller the floor manager tried to assist us and helped us get service one more time and again, they couldn't fix the problem. He said their service men are certified and qualified. It makes us wonder if our car was really ever serviced or if we wasted many trips to the service center for them to send it back in the same condition. Unfortunately, because of this mishap and concern for our teenage daughter's car, we will can not recommend this dealership and will not purchase future cars from here.

Absolutely horrible service. They offered 11,500 for trade in. When I came back a week later they acted like it never happened and offered 9000. I provided the paperwork with the 11,500 offer and they denied it. This vehicle had only 20 miles added to it in a week.

It was my first experience with the service team at North Central Ford. I couldn't be happier. They are very professional and I highly recommend them.

North Central Ford remains my favorite dealer for sales and service, after 50 years of auto ownership. The staff provides courteous, polished, knowledgeable help and they listen to any and all concerns. I am always informed of whatever details I need.

Please see Julie Plasket right away for your next vehicle! She is incredibly sweet and informative. You ll be leaving feeling like family there!

Everything was done smoothly and professionally, from making my service appointment with the Chat online feature to the check-in process, to the work itself, and to the final check-out. I was kept informed at every step. And, best of all, the problem was fixed under warranty at no charge. I have had nothing but excellent service at North Central Ford for many years. It is one of the main reasons we continue to buy Ford cars.

Great experience with Kevin Mayes - so much so we've referred him to several other friend who've purchased through him. Great service!

MR TD from the sales was very kind in getting the test ride and making the deal. The whole experience was awesome.

Doug Miller and Michael Nye at North Central Ford are the greatest!! I alrrady bought two trucks from Doug. Last week he and Mike just set me up with a lease on a new F150 XLS! They were patient and let me explore all the options to make sure I got the right truck. Best place in Texas to get the state truck of Texas!

Be careful of the price that you see online, they may change it when you get there. They will also adjust the numbers on tbe final price. Very shady business practices!