Nissan of Turnersville Reviews

We buy all our vehicles from pierce Herbst And he stands behind your service department
I have always been happy with the level of service we receive from Nissan of Turnersville
It s our place to shop for our vehicles and the service repairs are part of that

I dropped car off for 15000 service & had a pleasant experience when my car was being written up. It seemed to be taken right in for service. I went across the street to some stores & it was ready in about 75-90 minutes. Easy pickup & payment.

Scheduled an oil change 2 days prior, selecting the first available time, which was 7:00am. Not only were they not even open yet when I arrived, but I was waiting 2 HOURS for an oil change that should have taken 20 minutes.

The sales team was very accommodating! The color I wanted was not on the lot. The sales rep drove over an hour to get my car in the color I wanted.

Service is easy to schedule and wait is not too long. I would recommend service at this Nissan dealer but not car sales.

Five Star Customer Service!!! The advisor Josh made sure all was done in a timely manner.

I have been a customer of the Turnersville Nissan dealership for 18 years now and it just keeps getting better & better. I am on my 3rd leased vehicle mostly because of Jim Wilson. Why go anywhere else when Jim can help you get the best deal? Jim is a pleasure to work with, he tirelessly goes the distance to make sure you are happy with your purchase. No request is too small or too big for him. Also, the service advisers are very helpful. Recently, Greg took the time to go the extra mile to help me solve a problem that I was having. I couldn't have been more pleased. Thank you to all the hard working people at Turnerville Nissan. Your brand of customer service really makes a difference,

More than happy. Dan was great in the servive department. And very nice . I will give him a 100 per cent

Mason Greenblatt not only helped me pick out my first car but he helped me pick out everything i wanted in a car. I made a list to myself of what i wanted (Different Features and Specs.) and he made sure i was genuinely happy with the vehicle before i purchased it. I brought my grandfather along with me to help me through the process as well and Mason made sure he was happy and had just as good of an experience as i did. Mason was very down to Earth and didn't lie about the car like most car dealerships do. I was very pleased with my experience at Nissan, all thanks to Mason.

Needed an oil change; got an oil change. No recommended services reviewed. No inspection sheet received on what was checked. I only got a receipt. Not what I was expecting. The waiting are was nice though.

Ever since I moved to South Jersey in 2011, I've always rendered service to Nissan of Turnersville. Ive purchased 2 vehicles from here and its always been miles of smiles. Today, I went in needing service and didnt know my warranty was up. Greg Sapienza in service, Dave Jost in finance, and John the manager took superb care of me. And of course, my go to Amanda Ross! Thank you for always taking my safety seriously and delivering such remarkable service!!! Xoxo

Drove an hour plus to come to this dealership because 2 of my friends have recently purchased form this auto mall. Came to look a New Nissan Maxima, and my friend wanted to look at and potentally purchase the used 370z on the lot. The young lady came out, she was very nice. We went inside to use the rest room, and when we came outside we were approached by a gentleman that said we just don't left people test drive cars. DID NOT EVEN ASK WHAT WE WERE LOOKING FOR. We both left very disappointed, and upset. I ended up purchasing elsewhere the same day. I felt like the staff did not want to help because we were young, and didn't look like we had money. The one sales manager was very very rude. I will never recommend this auto mall to anyone. Especially the Nissan part. No customer service training at all

Bought my Wife a 2020 Pathfinder, Pierce helped us through the process. The entire staff was exceptional. We got the exact vehicle my Wife had her heart set for an amazing price. I will be sure to buy our next Nissan here.

I had a great experience here at Nissan. They all worked very hard to get me to where I wanted and needed to be at. We all know the salesman has to work hard to gain the business of a customer but they didn't make me feel pressured, my salesman Brian was very honest with me, explained everything to me. He worked hard for me and I really appreciate his services. The entertainment guy was awesome very nice guy. The finance manager Glen is awesome, he is a very nice nice guy. I would recommend this place to anyone everyone is awesome here.

It's about my salesman Carmen Pizzo.
This was the eighth Nissan my wife and I purchased through him.

Because of the cabinet filter is so difficult to get out I changed prior to my visit. The tech said it needed to be replaced. That tells me he or she made the determination without looking at it and was made based on miles.

Excellent service quality and very comfortable waiting area.

Took my took my car in for a recall at 7 a.m. I was out of there by 8:15. The service room is clean had snacks for the customers and Waters. I was alerted by email and then in person when my car was ready to be picked up. Happy with the service

My service advisor met me as I pulled into the garage area. There was no waiting. He quickly checked me in asked if I had any service coupons and advised there was a recall on my 2019 Pathfinder. My service was complete long before the promised time. I was notified via text, e-mail and a personal call from my service advisor that my vehicle was ready for pick up. I was also given the opportunity to pay in advance on line by way of the the e-mail I received. I was, as always, very happy with the service received at Nissan of Turnersville.

Our experience was fantastic! Quick and painless and Bill Cirucci the best!!!

This service was outstanding and the team when above and beyond to meet and exceed my needs

Great place to buy a car an if there is a problem with your car they go above an beyond to get it fixed

Thanks to sales associate Lewis Norvell and finance department associates Isaac Curnew and Anthony Mazzone.I had very good experience and customer care at Nissan of Turnersville.

Great service during this difficult time I appreciate the prompt service

Cars seem over priced and didn't seem interested in working with us. Plus the trade in value for my vehicle was much less than other dealers.

Jim Wilson is a true professional. He streamlined the process of our getting a new Maxima after ours was salvaged from an accident. We enquired via internet and Jim called us straight away - honored the internet pricing and made the vehicle we were interested in available for our test drive on the track. He clearly communicated the terms of the sale and is worthy of your trust.

Very impressed with all the staff members. Purchased a new vehicle & love the rouge sport

Whenever I ask of the work status I wasn t getting a straight up answer. Service advisor wasn t providing status. I was at the dealer for oil change and check engine light for throttle body service 8am to 4pm with an assignment

I thoroughly enjoyed my experience with Nissan of Turnersville. Bryan was the salesman who assisted me and was the only person between two other dealerships I visited that actually wanted to help and get didn t just want a sale. After checking my credit he revealed to me that I was approved for to lease a 2019 Nissan Sentra, something that Honda and Acura could ve also offered had they have cared about my business. I want to say thank you Bryan for everything you did for me and I am looking forward to continuing my business with Nissan!

I"ve bought 2 cars from Nissan of Turnersville. Both times was a great experience. Friendly and professional. Mason was my sales guy. He's the best. Make sure to ask for him, he'll take care of you!

Gave me an appointment at the exact time I needed it. Process was smooth and everyone was extremely welcoming.

Been shopping for a car for 2 weeks and this is the worse experience with customer service I had..well ever. After the sales man introduced his self he went straight ahead and said " I don't want to waste your time do you have good credit" I felt kind of insulted I'm 21 with not much credit I said uhh no I don't have much credit caught off guard that that was the first question he asked me. Then he goes ahead and said well you need AT LEAST 1000 dollar down payment as if I didn't have it. I then said well I have 3k down payment so that wouldn't even be a problem by then I didn't even want a car from there any more, but it wasn't like he was interested anyway. I don't know if he thought because I was young that I didn't have good credit and a down payment or because I was black or both. Not trying to pull the race card but either way I felt really insulted. Little did he know I would have had a cosigner with good credit and I work 2 jobs that pay really decent for my age way more than minimum wage that I had for going on 4 years while I go to college. So...Responsible, educated, black young adult. That's beyond the point though, nobody should be insulted like that reguardless. I'll spend my Little money and take my little credit else where.

Everything was great.Customer service was outstanding

Great management team, big thanks to Anthony M, Lou, Mike R, and Dave J for helping me and my friends out!

My girlfriend and I went into Nissan of Turnersville with no expectations. It was just the first Nissan dealership on our list and I wanted a used car. Single handed, Keith changed my perception of all of that. He was very patient and listened to what I wanted. He smoothly transitioned my thinking from only wanting to save money, to leasing a beautiful, brand new car (which I LOVE). Keith made sure that I understood all of my options and was very good during the negotiation process. We landed on a price that I was comfortable with and I could not be happier with my purchase. We were made to feel comfortable throughout our entire experience. My girlfriend wasn't even the one buying the car and she was amazed at how personable Keith was. The management was also very supportive. I had forgotten to bring my College Degree and they allowed me to text message a picture to Keith to prove that I qualified for my discount AFTER THE FACT. This is a great dealership, with great salespeople. If you want a Nissan, you would be crazy to go anywhere else. A big thanks to Keith and the rest of Nissan of Turnersville!

Tony !!! Tony!!! great salesperson. Approachable, respectful, and attentive. Great asset to the company. Thank you.

With the covid 19 going around, things have changed. I purchased 13 Nissans over the years and the last 4 have been bought or leased at Turnersville. They took all the precautions to make me feel relaxed. I worked with Tony who I worked with before. Very professional and friendly. He showed me what I wanted to see and answered all the questions I asked. As I said, with the covid 19 going around things are different but Tony took care of all the details and paper work in record time. No doubt in my mind I'll have all my service done there and will recommend anyone who asks. Thanks.

Bob was really friendly and listen to every single thing I was explaining about the car they all was friendly and they address the problem to the mecanic and got back to me with the info I thank them for the courtesy car they let me use it was so nice Thank you Bob from Nissan For you and the Nissan dealership .

I really enjoyed my experience with Nissan of Turnersville. The staff was extremely nice and knowledgeable of their profession.

Jonathan was very patient and helpful. Explained things clearly and gave me updates.

The only reason that I did not give this dealership five stars is because there were a couple of discrepancy's that I encountered after purchasing my vehicle. Besides the discrepancy's with my vehicle, the service team as well as certain member's of management, were extremely understanding and willing to work with me to resolve these issues. John(GM) handled my situation with care and understanding while working with me to find the best options. While I was waiting, I had a conversation with a salesman named Tony who was extremely knowledgeable and sincere as we discussed possible options for a different vehicle. He comes highly recommended and I will be asking for him in the future. Thank you Turnersville Nissan for your hard work and dedication to treat your costumers with respect!

They were great, did every thing they said they would and more! Sales person (Tony Butler) was great had it done in no time!

Wonderful time at Turnersville Nissan! Starting from the sales person Brian, to the manager Anthony, I felt like I was a very special individual.. And the car and pricing was out of this world... Thank you Nissan of Turnersville..... Bill Frio

I went to Nissan of Turnersville to look at possibly purchasing a used vehicle for my wife who just recently gotten her drivers license. I wanted something for her to learn in but safe for our 10 month old daughter. When I arrived i was shown a few vehicles, but nothing that I felt comfortable with putting them into. As I was walking back to my truck, my salesman showed me one last car. It was nice enough, so we started trying to negotiate the price. I had rejected offers that he gave me "out the door", I reached into my truck pulled out a cash amount and told him that this is what I had to spend, that plus the $200 i had in my pocket, No more. he told me to wait while he tried to get the deal done, so I did. After half an hour of waiting he came back to me excited as if the deal was done, but the numbers he brought back were way over what I told him I was spending. In fact it was only $124.75 less then what i had already flat out rejected. When I told him that i felt disrespected because he made me wait that long for something that I had already said no to, he began arguing with me that he did not disrespect me. One of their rules is not to "waste the customers time." and clearly he did that by bringing me back an offer that I had already rejected and then arguing with me. After getting the sales manager involved and explaining the situation to him. The salesman kept trying to put his "two cents in".

I am extremely aggravated with this whole situation and caution anyone that walks into this dealership that they do not honor their own rules. So be weary of anything they say they will honor with you. And if the dealership truly reads these and posts reply's, please do not post the same Generic reply that is on everyone else's. You have my contact info. Hector Delgado.

Update: thank you to the general manager named Anthony for assisting me and my father in sorting out the tag situation. Turns out my middle name/last name change made it difficult to track the license plates.

I purchased a 2017 Nissan Rouge this past November 24th. The buying experience was great and the Rouge is an awesome car. I live in East Falls so I feel very safe on all the hills, tight turns, and snowy/rainy weather. However, it's been over a month and no one has contacted me back about my tags. I went to get my car inspected November 25th weekend. That was a busy weekend and I didn't have my tags anyway. I waited till the work week to contact the sales associate about my tags. He stayed on the phone with me while he had me fill out a survey. I'm way too polite and a lot nicer than my father so I stayed on the phone completed the survey and was reassured I would be contacted as soon as the tags came in. The sales associate even told me I had to fill the survey out to receive the tags. Of course I played dumb and stayed polite. I haven't told my father who accompanied me on this car buying experience yet that no one has gotten back to me. I just called today.

Bought 2 cars here and also use the service dept. for my oil changes. 5 star all around. Just brought a friend to help find a used Altima and what a great deal we got. Seriously. We thought we had found a great buy at another dealership but Turnersville beat it by far. Newer year with less mileage. I have no problem giving this dealership a thumbs up.

I went in in hopes to leave with a newer vehicle and Tony Butler did just that. He really went above and beyond and got my payments where they needed to be. It was tough on me with having my two little ones with me who were wayyyy past nap time, but Tony really showed his patience and made me feel comfortable. I strongly suggest to go in and ask for Tony Butler.. you won t regret it!

Michael Hess did a great job assisting me and clearly explained recommended services.

They were very helpful and excellent in assisting me. Thank you for everything.

Corey Unis is the BEST. Car was done on time, returned to me cleaned and priced lower than expected.

Carmen Pizzo has sold me my last four Nissans and he is seriously the reason why I drove from my Haddon Township home to Turnersville on Labor Day to purchase my Nissan Rogue Sport. I feel like he is family, and have always felt that way. There s never any sneaky used car salesman shenanigans with Carmen and I don t think I am wrong to say that he is always looking out for my best interests. I received a follow up phone call from him earlier today regarding a question I asked him about my tire rims. I honestly didn t even remember that I had asked him, but meanwhile he got the answer for me and called me personally today. He is good stuff. I also had the pleasure of meeting a couple of Carmen s coworkers including Vincenzo who was also a knowledgeable and warm person. I love the way everybody there seem to really enjoy each other s company. It was Labor Day for goodness sake, and no one that I encountered seemed to be upset at all, to have to work on a holiday. Anyway, I can go on and on as I m sure Carmen can tell you, but the point is he is the reason why I came to Turnersville, and once I was there, I was pleasantly surprised and know for sure, you guys are lucky to have him

Great service and Jacob at the service department is always courteous and helpful.

This 1-star review solely reflects the service I received from Kevin while shopping for a car this past week. My family has purchased two cars from Nissan of Turnersville in the past (2012 and 2015) and the service for them has been amazing until this day. That is why I was so appalled and taken aback with the rude and lackluster service from this particular salesperson.

My dad and I went in with the intention of purchasing a new car for me. We were excited and were serious about buying a car that same day. We were greeted by Kevin at the door and this is where the pleasantries ended. Everything went downhill from there.

We took the car on a test drive and Kevin had no interest in telling us about the car. When it was my turn to drive, he was on his phone the whole time. When my dad tried making small talk, it was met with attitude and an arrogant tone. Up until this point, even though Kevin was a deficient salesperson, we were very serious about buying the car. Of course we wanted to get a good deal when we talked about price. We negotiated and tried to be reasonable but he was just treating us with so much disrespect.

The whole situation is funny because we were set on buying a car from Nissan of Turnersville when we woke up that day. Contrary to what Kevin may believe, we did not leave because of price. We left because his service and treatment of us was extremely horrendous. The bottom line is we did not want him to get commission from our business. I was debating even writing a review because like I said, the service we received from everyone else at this dealership has been respectful and amazing. However, when we went to Cherry Hill Nissan that same day, the great treatment we received from Jim made us realize how awful our experience earlier that day really was. I'm happy to say we were able to purchase a car that night and were able to give business to someone who deserved it. Perhaps Kevin needs more training.

I brought my 2017 Nissan Pathfinder with 20,000 miles in for check engine light. This vehicle is a lease. Service looked at my car and said there was sludge in the engine and had to do a tear down which could cost me over $400. If they do the tear down and decide it was neglect I am responsible. I had 3 oil changes in the 20,000 miles. I had to call Nissan Corp. to have them tell me all the same things turnersville did. Local dealership had no clue what was going I have all documented oil changes. They didn t like that because they want the work to be done there. This is my 4th pathfinder. I could write a novel of how this situation was treated. It truly was a terrible experience and I will never buy another car from Turnersville Nissan and I will never buy a car on the Penske property.
I truly love the Nissan product but I will never purchase another veichle at this location. I had SAD

Ron

My experience at Nissan of Turnersville was Great.My salesperson is Anthony R. Fulton, he knows his job well and knows how to treat his customers with respect and courtesy. Thank you Mr. Fulton I will definitely be recommending you to family and friends.

Helpful and professional in the way they handle the public.

Do not take your car to this dealer. I ve been taking my car getting the recommended oil changes. They ewere suppose to be doing a multi point inspection with each oil change...so I thought. I went the other day to get an oil change and they hit me with brakes and rotters. At this point , I m scratching my head. If they would have told me I needed brakes at my previous oil change, I wouldn t need rotters. Did they do that on purpose? Or did someone not do their job? Either way, it s pretty jacked up, and I am not happy at all!

Thank you Gregory Saptienza for all your help.. The only thing I was not comfortable with was the 2hr wait; but its understandable..due to the holiday weekend.

I was all ready with a bad review because it took two hours to do an oil change, but I was provide excellent (and beyond expectations) customer service from Joshua. I hope he sees this and gets a raise! :)

I have always had a fantastic experience at Nissan of Turnersville NJ with either leasing a car or truck or getting them serviced . Always a good price and good job having them serviced and a pleasure and good deal with leasing. I would recommend Nissan of Turnersville to everyone.

The service department is terrible with communication. My fiance has had his truck in their shop twice within 6 days. We have called and called no answer from the service worker or service manager. (I will say the sales manager is really nice and willing to try to help.) He only got a short non helpful anwser from the service worker after he talked to the assistant manager.

The dealership was very professional and courteous.

Tony butler was my salesman. He was very kind, helpful, and willing to accommodate my needs. The experience was very pleasant and I would def use him again

The experience was great, Joe Ricco was awesome to work with. Very knowledgeable and answered any questions I had. Will definitely refer my friends and family.

Needing to buy a car has always been a stressful time for me. I had the most easy-going experience at Nissan of Turnersville. Lou Schneider helped me choose between the cars that fit my needs best, and now I have a new-to-me Honda that I think I m really going to love.

I had service done, they were very professional with my car and the service was done timely. I was disappointed when I dealt with multiple staff who had their masks below their noses - did not instill a sense of safety, I also was promised a car wash which did not occur. I understand if there were time constraints.

What a great experience, staff was great, price was awesome too!!!

I bring my Nissan to this dealership for servicing. It s always a great experience. Everyone is friendly and they do exactly what I ask for and never try to up sale me. I do hope to purchase my next car from them in the near future.

The only compliant I have is the kid s corner. An updated TV and toys would be a plus. The toys are really old and dirty. It would be great for kids that are waiting with their parents.

Greg S was most helpful and attended to my service visit with support and professionalism. This being my first service after purchasing a new 2018 Nissan Rogue Sport, I wanted them to be careful with my wife's new wheels. Thankful that this dealership provides the first service on new vehicle for free. Greg was also able to answer my questions regarding some of the technology features on the new vehicle. I have been to this dealership service many times with my previous vehicle, a 2008 Nissan Rogue. They have always been most helpful and professional. That is one of the reasons I purchased a new vehicle from this dealership.

I went to nissan to test drive a 370z I did not plan on buying that day and I understand that the employees work on commission, but there were 6 employees standing around. However when I asked to test drive, a car sales women said I could and then went to grab the keys. When she came back a man was walking with her. I assume he was a manager, he said we do not let people just test drive cars and asked me to leave. I did not even argue I just left. It was not worth my time but I am venting here. My brother bought a car from honda of turnersville less then a month ago, and one of my best friends bought two cars from acura. They refereed me to the dealership but nissan was not up to par. I drove an hour to see this car and felt like I was treated horribly.

Very good customer service!! Always a pleasure getting my car serviced here, great people

Nissan of Turnersville NJ service department professionalism and timely service rates a five-star.

Loved it , the tech that took care of my car was fabulous, explained everything and was very kind
I look forward to a future purchase of the new maxima .

Joshua Jordan does a great job always explain exactly what work was done on your car And what might needs to be done next time you come in for your next oil change

I m so grateful I was connected with Matt! Everyone at the Turnersville auto mall was extremely friendly, but Matt was the first person to really pay attention to what I was looking for in a car. He helped me find the perfect vehicle that checked all my boxes and it fits my lifestyle perfectly. The very few concerns I had, he addressed immediately and I left very impressed with the customer service and a pretty new Nissan Altima. Matt doesn t just treat you like another customer, he treats you like family. I recommend linking up with him if you re in the market for a new set of wheels.

I recently had a very disappointing car buying experience with Turnersville Nissan. I was looking to purchase an Altima. I found one at Turnersville Nissan. I inquired about the car via email. I was provided with the complete price including taxes and other fees. Also, I completed a pre-approval application and was told that I had qualified for the 0% percent APR for 60 months promotion due to my tier one credit score. I decided to go in. When I arrived, a test drove the car. I then met with one of the sales man. We began discussing numbers. I was told by the financial specialist that I could not purchase the car the agreed upon rate price because I was not a returning Nissan owner. The price was then raised by $1000. I was also given a nearly 7% APR rate!!!! I was told that if I wanted the 0% percent APR rate, I could not get the rebates. The total of the car went from around 20,500 to 26,500!!! I am now in the process of buying the car from another Nissan dealer who is upfront and is not attempting to waste my time.

Fantastic experience with Pierce Herbst. Very professional, knowledgeable & friendly. Pierce really educated us on the Pathfinder, as we were deciding between that, and the Subaru Ascent. He sold us on the Pathfinder. Excellent test driving experience with Pierce as well. Paperwork was also smooth and uncomplicated. Overall, very pleased and would definitely recommend Piece Herbst & Nissan of Turnersville to others.

Now let me start out by saying I don t normally write reviews however my experience at this dealership was pretty awesome. It was my first time coming in and scheduling an appointment with the service department - Just a basic assessment of the breaks and an oil change. Everyone was lovely, the customer service was amazing. NOT TO MENTION THEY JUST CASUALLY WASHED MY CAR. This place was great, definitely coming back.

Routine oil change. Fast service, even on a very busy day.

Always a great experience at Turnersville Nissan. I ve been going there since 2017. Everyone from sales to service is great. Thanks Rob for the great customer service. Happy Holidays to all at Nissan

i had a great experience at nissan of turnersville and Mason Greenblatt made it very easy to purchase my new car.

The service department at Nissan of Turnersville is as easy as it gets. You drive into the garage we re you are greeted by a friendly service advisor. Your car is given a Multi point inspection and there is never any pressure to get anything fixed. If it s just an oil change and your tires rotated that s what you get for reasonable price by a trained Technician.

Only 3 stars major confusion over my car service spent money don t have