Dr. Anita Gupta is patient, honest, knowledgeable and thorough. Her staff members are also very kind. I think patients like myself who are experiencing vision loss, challenges and surgery find a warm medical environment calming and gives us hope. The wait times are indeed long but it's worth it.
Sabrina C.
This ENT Clinic does not deserve to exist. They are bunch of worst immediate medical school graduates, who have never been specialized. Even, most of the "Doctors" here are not MD but Physician Assistant. I have visited this hospital more than 10-12 times and have experienced the same. There is only one good attendee, who is also in charge/supervisor of those freak not-well studied MDs and PAs. They do not care about patient care at all. Besides all, the waiting time after you are registered, even with an appointment will always be more than 2 HOURS. And if you walk in, you may expect to see the Physician after 5pm, keep in mind that you must register before 2:30 pm for walk in. Also, never mind about the people in the facilities. They are bunch of jerks. You would feel like you are begging them for something. They don't realize that they are getting paid because of your visit. They are very discourteous. All in all, I would never ever wish to go there again, since my current insurance allows me to see ENT specialist at other hospitals, hopefully a better one.
This place uses all your time. They will give you a time and you will not get to see the doctor until 2 hours later. Don't think about coming here during lunch, you will not have time. The guy behind me had to reschedule multiple times because he had to wait 1+ hours. Most of the receptionists are rude/unwelcoming. The only redeeming quality is just the doctor although I did not stay there long I knew she was knowledgeable at least.
Remind me of hospitals and communist countries.Then I have no respect for your time. You feel that you re not welcome in that place. Starting from the security desk , check-in and further...
This is a joke . They basically make you come over and over and milk you . Went for a basic cataract surgery. They can't give you a pricing and won't do anything until they make sure you can pay ..... but no one can give you a price . In the meantime they make sure you spend some money by making you come back and run some eye exams . And this is supposed to be one of the best hospital in town .
After my wallet was lightened by $700 , I decided to go somewhere else .
Found Union square eye care on 19 th and Park . An hour later I was out with a very reasonable pricing and a date for surgery.
Mount Sinai , you are a JOKE .
Thank you so much for making be wait for hours and taking $700 from me for NOTHING
Benjamin ALTER
Good clinic, good employees, very clean restrooms. Everything is nice and professional.
They would not help my daughter nor direct her to someone who could.
They have good doctors but you spend more time waiting to register than waiting to see the doctor. The ladies at registration are unprofessional, work slowly( on purpose), take their time to send messages on their phones, stop and chat among themselves or if they feel like it they take a break. And all of this while there's only 2 windows open out of 8. They show no consideration of the many pts waiting in long line, some people had to step aside and seat because their knees hurt. When people complain they show a blunt affect, they just don't care. They want the money but they don't want to work. I expected better from mt Sinai, really unprofessional. They treat you like you are a needy person.
They saw me in their ER quickly and the Doctor was thorough and very kind.
While the initial first impression upon walking in was absolutely an OMG moment, once taken into the service area, everything changed.
My husband was sent there due to Melanoma of the eye, to have a radiation plaque inserted, and the nursing staff and everyone could not have been more accommodating and supportive.
Dr. Paul Finger was our doctor and he is AWESOME!!! We knew that from the first meeting and after talking with the specialist at Johns Hopkins in Baltimore that decision did not change. Even tho Baltimore was "home" we chose to come to New York to have the treatment done at the NY Eye Infirmary, and would not change it now.
Don't take the reception area as the "big picture". I agree the front desk lacks the professional quality it should have and the ladies there seem rather "uncaring" but the behind the scenes staff is excellent !!
And Dr. Finger is by far the most gifted, caring physician we have ran into in a long time!!
The pits.
Whoever runs that place is not doing what needs to be done.
Try getting someone at NYEE to answer your call, they don't return calls or pick up their phones. I have to admit that there are one of 2 decent people there, but the rest of them just don't care one bit.
All they want is to squeeze and milk everything they can from you or your insurance.
If you have to deal with surgical coordination, good to you. They're rude, they refuse to return your calls and don't tell you the truth. If you're lucky, you can get someone who answers his or her phone to get the actual person you need to reach for you.
It's not their health, their well-being or their eyes. NYEE is cold, non-communicative, rude, inconsiderate, argumentative and incompetent. Avoid this place at all cost.
NYEE sucks.
Dr. Sullivan, you're wonderful and I thank you. You should be in charge of this hellhole.
If you can not go to this idiotic place AVOid it!!!! Absolute chaos, terrible!!!! Took more then 1 hour just to register extremely slow people and no one want to work! Does not end there! Ones registered took another 4 hours to get to see the dr!!!!! Place is so stupid and unorganized not even funny!!!!!!!! We came here for 2 days and 3rd day they consider us as walk in and we had to wait 5 hours for stupid flllow up THE worst and umbest place!!!!! This place have all new interns no real experienced doctors either!!! Crazy !!!
The wait is horrendous and the staff is as well. Don't bother going here unless your eyes falling out of their sickets.we waited over 6 hours for a simple check in as walk-ins. The wait time they have posted are triple the amount of time.
Worse hospital in the world when it comes to emergency registration. I went 2 days in a row and both days I waited over 45 minutes to be registered before seeing others walk out and then eventually walking out myself. They have 7 window's for registration and appointment purposes but both days I went they only had 1 person doing walk in registrations. My suggestion is if you have an emergency don't go at 8 or 9am you have to be there like at 5am or 6am just to avoid the delays on the line. All this just because they don't wanna hire people and they get away with it because it's the only eye and ear hospital in NY. Totally disgusting
SO VERY DISAPPOINTED, I wished I had listen to the reviews. I thought that they improved across the board but not. Make me waste my time and the eye problem is worse. So much disorganized, no communication among them, they want to milk you or the insurance.
They want you to come as often as possible.
The receptionist in B can learn some PR.
I have my private surgeon Dr. But I needed a neuro eye and came to the NYEE as referral.
I have 3 visits so far and not results, and neuro eye appt is in April despite I asked in Feb. My doctor does the glaucoma, cataracts, the visual field, the photos etc in one visit. Here they want you one day for each test. Unbelievable. Please avoid the pain going there. The internist are running this place.
So sad when you have your hopes high por this place.
Wonderful hospital for eye care. Tribeca - Great Staff and Doctors who were so nice!
Really great experience at their urgent care , no wait , friendly staff and great care.
Wish I could give 0stars. Waited over two months for an appointment. Not only was my appointment was rescheduled without my knowledge, but no one even alerted me to the of appointment. Completely unprofessional.
Very nice people
Very helpful
I was on the 5 th floor for a study my husband wanted to do
The building very nice.
The women in the reception has this rude intention of negativity, anything she says its about a no , and even if everything is in order , she will still look for anything to make it impossible again. Not to mention 10s of papers to sign about payment responsibilities as if we are coming here to party and ever think not to pay.
I visited as observer ophthalmologist NYEE and had very wonderful experience.After spending about one month definitely feel much more confident in working with my patients having glaucoma-the sneak thief of sight .I am grateful to Prof.Robert Ritch and his team for giving me the opportunity to learn in very friendly and informative environment.
New York eye and ear infirmary reattached my retina twice. I had two major eye surgeries.! Then I had cataracts. All there. Because of New York eye and ear infirmary, I did not go blind.
The wait is ridiculous ! The patients will probably end up dying from waiting in the ER.
They can t function properly in this pandemic. Waited for 4 hours with an appointment. Thanks for wasting my afternoon
7pm and still waiting in the retina department doctors here dont care there's only 1 nurse and 1 doctor and for the past 45 min they haven't called on no one this is ridiculous
Not having a good experience.
My mom is having strong pains in her left eye that she can't bare...we got called in to see a triage nurse she checks her eye then put us in another room have us wait for gods knows when, I ask the triage lady how much longer we have to wait to see the doctor because we have been already waiting a long time her response was will see the doctor in a few and kept walking away. A doctor that seen check my mom eyes heard when I ask the question a few minutes to 3pm and she answers 15 to 20 minutes its already 3:16pm and no doctor is here yet and to top it off theirs not a lot of people here then I would understand why it's taking them so long to see my mom... All I'm seeing them is walking back and forth talking laughing when mom have strong pains to where she can't bare the pain This place needs better working people that cares about their patients...
Their appointment scheduling service is a nightmare. I visited the office and appointment scheduler told me to call another day for an appointment. I called another day and after going through numerous recordings, I reach a worker who transfers me to another. After waiting for a long period, I get another worker who after making me waiting another 15 mins., call is disconnected. I call back and go through the entire process again only to be disconnected.
Amid these mixed reviews, I have to say that my recent pre-surgical and post-surgical experience was positive. Thumbs up to the the staff in the Social Work Department, Admitting Department, Nursing and Medical Departments. And I would be remissed if I fail to acknowledge the staff in the Retinal Center. Also, thank you to Dr. Powell and Dr. Deobahkta.
Like someone else said, if I could give a lower rating. Appointment at Midwood office yesterday. Rude and unprofessional behavior on part of most staff handling my visit very disappointing. Will not use E&E again. (Reply: I already e-mailed Rohene.)
It was a horrible experience. Given that it s during the pandemic time one would have to wait a bit more which is reasonable, but should be given an appointment considering the long wait time. I was given an appointment for one time and had to wait almost 3 hours to be seen. I would have rather be given a different time. I had also another appointment soon after to be at. I had to ask the staff multiple times before they finally could have me seen after 2+ hours. Everyone s time should be respected and considered. Better organization and planning is very much needed here so appointments that don t mean much aren t given.
I could see my self waiting here the whole day for a appointment.
I would highly recommend this hospital, the staff was compassionate and very helpful. I had a very serious surgery performed, a detached retina coupled with a hole. Dr. B. Johnson performed the surgery, which was a success. He obviously has skilled and gentle hands because postop there was only minor pain. He is knowledgeable, caring , patient and meticulous in his duties. Mount Sinai hospital is fortunate to have him on board. I am registered nurse and believe me, I know a good doctor when I see one, Dr. Johnson is the best. Thank you!
I am a patient since 2014 ,I had ear sound problem each time I come to this facility with appointment they give a hard time they tellers are very rude and they won't speak English at all I have had very a bad experience.they let on line for hour they no care about patient .
Terrible experience with waiting time. I will not be coming back. I have been waiting to see a in total i have been here since before 9 and it os now 12:22 and have yet to see a Dr.
Arrived at 12:00 got called in at 5!! Why do they take walk-ins if they can't handle the capacity!. Very poor organization, patients didn't know where they were going to be called from. They Can't have people waiting that long specially when they probably haven't eaten and can't go out to grab a bite because they are afraid of missing their spot. Worst experience!. Need a lot of work. Staff was kind but that doesn't justify the waiting time and poor organization.
I did surgery in my nose to remove nasal polyps with doctor patrick colley , he was great doctor, he did great job i really appreciated very good results of surgery no more congestion I get my sense of smel
And also thanks everyone in team and nurses and all worker in mountain saint hospital
THIS IS A CRIMINAL HOSPITAL!!! THEY PERFORM SERIOUS SURGERIES HERE WHILE THE HOSPITAL DOES NOT HAVE TRAUMA UNITS AVAILABLE IF SOMETHING GOES WRONG!!! ABSOLUTELY DO NOT DO ANY SURGERIES HERE! IF THERE ARE COMPLICATIONS DURING RECOVERY, THEY CANNOT FIX ANYTHING WITHOUT TRANSFERRING YOU TO A REAL HOSPITAL!!!
Good hospital one of the best but if your coming back for a follow up appointment Waiting time is the worst I am her from 10:30 it is now 2:00 and there telling me I still have a while to go there up to number 45 I am 72 this place is a joke
Worst hospital, worst emergency, even the staffs are unhelpful. If you are spending money go somewhere who would care. All this place does is have you run around.
My name is Adrienne B. I Had reintal detachment surgery had to get a medical clearance. The staff was Great , polite,friendly.professional, made you feel at home, I forgot I was so nervous! All the staff on 5th floor ambulatory center deserves a RAISED! They Rock ! I would definitely recommend this hospital! Clean, and the snacks served after surgery great! (Warn muffin,crackers) And they was very professional with test, questions about your health, and each nurse; staff member always greeted you with a smile, name and title!! God bless them all! You are in good hands Here!
Terrible. Place had about 3,000 waiting to be seen when I got there. Obviously understaffed.
Its a shame that this clinic only take in appointment and if you want appointment it takes a long time to get it 3months from today so they want it by june for appointment totally disappointed of this!
Ubsolutely unprofesional and careless people!!!!
Avoid this place.
My mom very sick peson need to wait 2 hours
to get follow up appointment which we areange before. Stupid reason doctor not here right now
Also after surgery they have problem to prescribe pain medicine for other wierd reason. And they sad to call if pain got worse
We call to the clinic next day... no help no pain medicine ...nobody call back... only promises...
Good doctors... probably...
Bad managment and bad execution for sure.
Please research other hospital before come there.
Absolutely horrible!
I came in with an eye emergency and waited for more than 7 hours before thw doctor saw me. I only went to this place as various ophtalmologists advertise this place as an emergency eye center. i paid for the appointment in full and could not leave while waiting. While I was waiting, my eyes started feeling even worse, when I asked for some drops, the nurse told me it is better if the doctor sees it at its worst. Well, the 7-hour wait doesn t make it easier.
I wish I waited until 8-9 am to visit a different non-emergency ophtalmologist. i would wait for max 1-2 hours and have adequate treatment for the same price.
Stay AWAY!
Worst place on earth. Be prepared to wait four hours maybe more.
it was in my grammar test and i didn't think it was real and didn't like it.
(Floor 2 children) the receptionists are not professionals, I made an appointment for my daughter and before going I called to confirm and on the day of the appointment they told me that she did not have an appointment, they sent you to wait and after 2 hours they told you to wait Until they finish with all the patients they have, they do a bad job and waste your time at your job, they treat you like a princess on your first date but you no longer care about your second date because they already got insurance. They spend talking and laughing on the phone for sure so it was that they did not complete my appointment.
This place is a fraud. I received an evaluation (no actual treatment) for an eye injury several months ago, and I have just received yet another bill that I was never told was coming. The total out of pocket is now approaching $600 with my insurance "discounts" for nothing more than an eye exam. You will never be informed that you will pay far more than the self-pay rates posted online as an insured patient. This is an absolutely insane amount to pay for an eye exam at a state-funded facility.
Doctors are very good.Wait time is forever.Very clean and doctors are very professional.waiting room is full of people,maybe 6-8 hours.even if you call them you are gonna have to be on hold at least 1/2 hours.The person who make appointment is not nice.Front desk lady on surgical room is not on her mood.
The security, nurses and Doctors are great but the desk staff at Doctors offices some are great and very helpful while some don t even care.
As far as I heard the hospital was private before Mt SINAI stepped in and bought, therefore you will find a huge difference between the way Mt SINAI works and this hospital way of handling patients.
Too much time can be saved for patients and staff if the Managemnt reconsider how the system works and at least use Mt SINAI system.
For instance
In general Mt Sinai Hospitals, the nurse who work with the specialist Dr can schedule your appointment and at your appointment you see the nurse then the Dr very simple!
But with the NY Eye & Ear the Dr put an order For an appointment and you go to the desk to schedule the appointment based on the order on the system or they mail you an appointment by mail and sometimes the letter you received for the appointments has no order in the system and you should spend few hours trying to solve the issue as everyone you ask send you somewhere else and after that if you are seeing a Dr or you have a follow up appointment you have to go back at that day to wait in a very long line to check in then you go to the Doctors office where you have to wait again after speaking to another desk staff then you see a nurse then a Dr!!!!
But Nurses and Drs are very sweet, they all care a lot about your health and they do their best to get you well recovered fast!
My only advice is for the management to restructure the system or follow Mt Sinai system to save yourselves money, save time and keep everyone happy
Horrible and rude staff and nurses. Stay away from this place. They would not even escort patients to the door post op.
Well I went to the sleep deperation and the lady at the desk had a nasty Attitude but when I got upstairs they was very nice.. but I m waiting for my machine and they said two weeks... but it s going on a month... can t get to them on the phone at all..... and that s two stars for the technician up stars.
Took my daughter for an urgent ENT visit. Amazing visit, great people. The staff and doctors are great. They are going to help my daughter in the next couple of weeks.
The worst. THE WORST. Yes, their doctors are experienced and talented. Does that matter when you wait on hold for an hour to make an appointment and then just hang up because you've come to believe there aren't actually HUMANS there? When a procedure that would take ten minutes anywhere else takes eight hours here? Do some research and avoid this place like the plague.
Scheduling staff is a joke...been getting bumped since march...every time my appointment comes up its canceled...the excuse is they are busy,but why bump me only...6 bumps in the year so far...might break a record for most bumps in a year...its really frustrating when you need to see a doctor
I just called the clinic10 minutes ago...The lady who answered the phone was very rude, rushed to get off the phone, and hung up on me as I was trying to find out information about how to go about obtaining chalazion surgery....I don t have insurance and I will be paying for the procedure out of pocket... and if this is the experience before surgery I can only imagine what will happen after.... I will not be spending my money here and will take my business elsewhere... Thank you but no, thank you
Checking the retinal detachment with a nervous mood, but the nurse is very kind. The doctor is very skilled. Especially Dr.sun really thanked him. Let me give my eyes to him with confidence. Thank you very much.
I have received excellent care from this hospital and always recommend anyone to go there.
I have Keratoconus. I had corneal transplants in both eyes. The surgery was done by Dr. John Seedor. I've been a patient of his for almost 7 years. And now he's leaving to go to another eye and ear hospital. I'm writing this because the Eye and Ear Infirmary is losing a great doctor. He cares about his patients and their concerns. The office will never be the same without him.
Staff was very nice. I didn't have to wait long and the nurse and doctor were both great. Given the circumstances (severe eye condition) I really felt in the best of hands. Thank you!
Phenomenal team of Surgeons at
New York Eye & Ear, now linked tightly to Mount Sinai Beth Israel...the ONLY ER in Manhattan with Ophthalmologists at the ready. OcuPlastic Surgeon Dr. Harsha Reddy is a rock star doing what he was meant to do in this world. Dr. Hu and Dr. Bella Wolf rounded out the surgical team who performed surgery on my friend. They were simply the most capable team for the job at hand, a complex procedure, all of them extremely knowledgeable, all careful with their word choices when communicating with patients, full of compassion.Thank Gd for New York Eye & Ear and for their merger with Mount Sinai/Beth Israel...a winning combination!!! No need to go uptown.
Very nice and patient workers but you have to be willing to wait a long time
Great doctors, but the wait time is about 45 mins just to check in before seeing a doctor.
You come here for the doctor, but the overall patient experience for surgery is awful. Long waits in group waiting rooms, no privacy, consultation with patients with someone else next to you. I guess they never heard of HIPPA. My dog had a better eye surgery experience in an animal hospital then my mother had here.
Worst place to come. Long waits and no one told me I needed a referral when I called twice. I asked for the manager and apparently there is no manager. Not to mention the security guards are extremely rude with no manners, they just consistently yell at you. I don't recommend this place at all, please save your time and go somewhere else.
The registration is horrible! The staff behind the windows are rude, condescending and unhelpful. Even if u have an appt they still make u wait. The red head manager is of no help!
This hospital is top notch! Dr. Buxton, Dr. Sidoti, Dr. Gentile and Dr. Samson are by far the best in the business. I would not entrust anyone on the planet with my eye care than the four of them. They are professional, expedient and more importantly work as a team. They share information proficiently which only benefits the patient. My Mother fortunately discovered their expertise after allowing a novice operate on her eyes for cataracts knowing that she had inflammation that needs to be treated prior to having surgery. She is now permanently blind in one eye as a result of this incompetence. These four doctors saved the vision in her other eye after nearly ten (10) years of their care and still her vision will never be what it would have been if she had went to them when her chronic vision issues began. I say to the people who have an issue with long waits, to be able to see is worth waiting. These guys are top notch!!!!
I thought City Hospitals were BAD this Hospital is Even WORSE. I don't recommend this hospital for medical care to no one. Horrible customer service. They don't answer the phones they don't follow through with any concerns a patient might have. The One star that is given is just because the MD resident that did my father's surgery otherwise they wouldn't get a star at all. VERY disappointed!!!!
I imagine nobody wants to wait 5+ months for an appointment after being told to just use warm compress over the matter of two previous appointments. One of the doctors was rude and unprofessional. Save yourself the time and go elsewhere.
The staff there is very Unorganized and all over the place non of the staff can tell you where anything is and it even came down to the point that the doctor had to call me twice because to reschedule Because of the staff there making the wrong appointment I can understand once but twice is just unorganized There is no need for a doctor to call me twice to tell me that I missed my appointment when my appointment was scheduled incorrectly
I really love this place. They are T-H-E-E most thorough place I have ever been to. They would get 5 stars, but the wait to be checked in is just ridiculous. They definitely need a better system in place. However, it is definitely worth the wait for me to know that I have been seen by Dr. Coopersmith and others and gotten thoroughly checked out.
Seems like mixed reviews, but my experience was excellent. Arrived on time and was promptly taken care of at admissions. Took maybe 5 minutes to get through my paperwork. Staff was very friendly and efficient. Nurses great. Dr. Silver fantastic. Seemed like new equipment on the 2nd floor in surgical center. I was in and out on time as expected.
Hospital was terrible. Surgery I had there took 4 hours instead of 1 because they didn't have all the supplies and some of the equipment didn't work. The worst post operatory care I have ever received. Interns didn't know what they were doing. Go somewhere else.
good doctors but badly run clinics, from general eye to retina appointments, administration is inefficient and don't care attitude.
The wait times here are literally disgusting. I was there for 3 hours over what could have been a 5 min follow up appointment but they NEVER called my name. I went to the desk after two hours and they said I was next. 40 minutes later six people went ahead of me and I still was not called. I asked again who was ahead of me and the lady at the desk just told me I m processing paperwork first and I ll check for you after . Why lie and tell me I m next then? 0/10 would never recommend this place.
Not sure how this place even gets 2.9 stars..
I would give them 0 stars.
I should have looked at the reviews before I scheduled an appointment.
I went there November 27.2018 for a cornea transplant consultation by dr. Angie Wu.
My appointment was for 12:00 pm.
I got there an hour before my appointment..
I ended up leaving at 3:00pm without seeing Dr.Wu..
Someone else did the routine of checking me out,IE;
drops to dilate my eyes High resolution pictures ETC-ETC.
So I waited for over a week for a reply on the doctors recommendation of what I should do...
No one called me...
So I decided to give them a call on Thursday, December 6 2018.
After hearing about all the parking options from the recording I finally get through,and the operator connects me To Dr. Wu s office.
The phone rings for about 15 minutes.
I finally gave up waiting..I don t need this aggravation when there are other locations with way better reviews...
I wasted a day off from work for nothing.
Even though the doctor s are probably great,
I would stay away from this place...
They definitely need to get better organized..
Thank you so much Rosie at NY Eye and Ear clinic. So great to know that any issue can be solved quickly-with you guys. Thanks for always being warm and friendly. #SoGrateful
I came to the hospital over a month ago in need of emergency treatment for a retinal tear. I was treated with courtesy, warmth and respect throughout my visit. I am, in particular, incredibly grateful for the skills of Dr Brittany Powell and her team who did a laser procedure on my eye. My sight is now pretty much back to normal.
terrible.
all I needed was a hearing exam,and had to make 5 visits,and each time
had to register and fill a form,and to wait a long time.
I will never go there again
Not worth spend your time to make appointment. The operator hang me there without response. The operator was very rude and not make appointment. She made "excuse", saying not understand my English.
Waited for 5 hours, and still hasn t called. Their consultation waiting time is about an hour a patient, even tho the last patient came out 30 min ago, they still don t call the next patient.
Really hope the hospital understands the importance of other people s time and make this place more efficient and let their patients out at a reasonable time.
Need around 6-7 hours to get in and out of this hospital...waiting waiting waiting
This is better because before I had to wait for the first floor to register now the second one is now registered and I don't need insurance from the doctor.
I dont understand how it is possible for someone to get the surgery that you recommended! Its bad enough that the wait time is ridiculous.My son needs the surgery badly but all you guys want to do is take images and keep making him come back with no improvement. He needs help!!! Please help him!!! And try to call and speak to an Administrator is ridiculous why are you treating your patients in this manner???!!!
I went in because I was having a severe reaction in my eye. It seemed to be caused by a combination of allergies and contacts lenses. I went in and all they did was a basic eye exam. They did not attempt to figure out what the cause was and only prescribed me mild steroids. They told me to come back in 2 weeks, so I did. This time 2 doctors came to see me, only to tell me to continue to take the drops for 4 weeks and come back. I was charged over $500 for this useless waste of time. WHY WOULD I COME BACK?? So you could charge me again for just wasting my time and continuing a prescription??
Very RUDE security guard. I've been going to NYEE once a month with the surgeon in our practice for the past 7 years and today is a new low of poor management. As if implementing ID's for staff and check-in at front desk was not enough, they have an extra person standing between the waiting room and the front desk to shuffle and yell at people walking in through their front doors. I was actually on my way out and waiting in the lobby between the front desk and the elevators for the doctor when this said staff came to me and demanded that I go onto the sign-in line to check in. despite my plea that I was just in the building and waiting to leave with the surgeon to come down from the locker room, he kept pushing me towards the door and telling me to either get in line or leave. Of all the security/check-in people at the front, I am familiar and friendly with one (the tall and thin, moustached older gentleman who's usually standing behind the desk with a walkie-talkie) while the other 2 (one on either side of the entrance sitting at the computers) were nice and greeted people, but this 4th one was definitely on a trip. And as people were shuffling in, unaware of what had happened to me, I overheard one complaining under his breath that as he was walking to the waiting area, in his own words, "People are SO RUDE here. Is this how to treat patients?" It takes a large team of people to build something great but only a few bad apples to make everything rot and this is the direction Mount Sinai has taken this historical establishment that once SERVED the community. Even though on their website, it claims in the value and mission statements "To value competence in the abilities of our physicians, employees, and volunteers to serve those entrusted to our care and to provide a professional practice environment," it is obvious to many, most apparent with those 1-star reviews of late, that this can't be further from the truth. And this is just the entrance. I haven't even gotten into the other dysfunctions from within. Unless some fundamental improvements can be made with patient interests as the priority, any spackling or so-called changes in the name of advancement and improve flow and efficiency will result in the complete opposite.
Having ear surgery changed my life. This hospital is great! My hearing was restored to a level I am live a happy life with. So thankful to all of them!!!!!!!!!
If you are reading this in transit or while sitting in the waiting room, I would advise you to leave now. Health care in this country is badly, badly broken and New York Eye and Ear Infirmary of Mount Sinai is an shining example of that.
Listen: if you require more treatment than simply sitting uncomfortably for six hours, there will be additional fees.
The people of New York come to this clinic because it is listed at a reasonable price online. They come in a panic and in the fear that there has been some permanent damage to their sight. They miss work that they can't afford to miss. They wait in an overcrowded waiting room for 6-7 hours of time. At the end of the ordeal they receive a 3-5 minute assessment that may include the following advice:
- Maybe the scratch, if there is a scratch, isn't permanent.
- Maybe use a hot towel / compress.
- Maybe go buy some over the counter eye drops.
- Maybe come back in two weeks if the vision doesn't improve.
Regardless of the google-quality assessment received, what you can be certain of is the disingenuous nature of the billing. The fee listed online appears borderline charitable. It is a misrepresentation. The initial fee counts for nothing. Or, apparently, the initial fee is a facility fee, charged for the honor of spending 6+ hours on line and then in a clammy, windowless waiting room, huddled with your fellow exploited denizens...
Six months later you'll receive in the mail an additional bill for more than twice what you paid initially.
Listen: When you fear there has been some permanent damage to your sight with your eyes damaged, dilated or in some general state of disrepair for which you are seeking assistance you're likely not going to go over the fine print, should it even be legible.
With the prospect of permanent ailment, this clinic exists to exploit that fear and those who arrive in pain and seeking assistance. Please learn from my mistake. You will be at the mercy of shameless and immoral individuals.
Dr Bella Wolf and staff were so accommodating to my wife who suffered acetone chemical poisoning in her eye. Strongly recommend.
Made an eye appointment a month in advance for 12:45 and didn't see doctor until 4:30. Staff have no regard for patient's time.
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