Bess Fung

Review of New York Eye and Ear Infirmary

Very RUDE security guard. I've been going to NYEE ...

Very RUDE security guard. I've been going to NYEE once a month with the surgeon in our practice for the past 7 years and today is a new low of poor management. As if implementing ID's for staff and check-in at front desk was not enough, they have an extra person standing between the waiting room and the front desk to shuffle and yell at people walking in through their front doors. I was actually on my way out and waiting in the lobby between the front desk and the elevators for the doctor when this said staff came to me and demanded that I go onto the sign-in line to check in. despite my plea that I was just in the building and waiting to leave with the surgeon to come down from the locker room, he kept pushing me towards the door and telling me to either get in line or leave. Of all the security/check-in people at the front, I am familiar and friendly with one (the tall and thin, moustached older gentleman who's usually standing behind the desk with a walkie-talkie) while the other 2 (one on either side of the entrance sitting at the computers) were nice and greeted people, but this 4th one was definitely on a trip. And as people were shuffling in, unaware of what had happened to me, I overheard one complaining under his breath that as he was walking to the waiting area, in his own words, "People are SO RUDE here. Is this how to treat patients?" It takes a large team of people to build something great but only a few bad apples to make everything rot and this is the direction Mount Sinai has taken this historical establishment that once SERVED the community. Even though on their website, it claims in the value and mission statements "To value competence in the abilities of our physicians, employees, and volunteers to serve those entrusted to our care and to provide a professional practice environment," it is obvious to many, most apparent with those 1-star reviews of late, that this can't be further from the truth. And this is just the entrance. I haven't even gotten into the other dysfunctions from within. Unless some fundamental improvements can be made with patient interests as the priority, any spackling or so-called changes in the name of advancement and improve flow and efficiency will result in the complete opposite.