Ahmed Allam

Review of New York Eye and Ear Infirmary

The security, nurses and Doctors are great but the...

The security, nurses and Doctors are great but the desk staff at Doctors offices some are great and very helpful while some don t even care.

As far as I heard the hospital was private before Mt SINAI stepped in and bought, therefore you will find a huge difference between the way Mt SINAI works and this hospital way of handling patients.

Too much time can be saved for patients and staff if the Managemnt reconsider how the system works and at least use Mt SINAI system.

For instance
In general Mt Sinai Hospitals, the nurse who work with the specialist Dr can schedule your appointment and at your appointment you see the nurse then the Dr very simple!

But with the NY Eye & Ear the Dr put an order For an appointment and you go to the desk to schedule the appointment based on the order on the system or they mail you an appointment by mail and sometimes the letter you received for the appointments has no order in the system and you should spend few hours trying to solve the issue as everyone you ask send you somewhere else and after that if you are seeing a Dr or you have a follow up appointment you have to go back at that day to wait in a very long line to check in then you go to the Doctors office where you have to wait again after speaking to another desk staff then you see a nurse then a Dr!!!!

But Nurses and Drs are very sweet, they all care a lot about your health and they do their best to get you well recovered fast!

My only advice is for the management to restructure the system or follow Mt Sinai system to save yourselves money, save time and keep everyone happy