New York Eye and Ear Infirmary Review

I like excellent hospital with the kindness in which you are treated I have a lot of confidence in that hospital

Worst service !!! I had a visit at 1:45 pm, so I was aware earlier that I would come in later than 1:45. I was at 12:30 pm, but the lady on the front desk said I was too early and told me to come back at 1:15. So I came back at 1:15 and after registering I went upstairs to the next window. there, someone call me soon. after a moment, a nurse called me, checked the papers and my eyes and said that the doctor would call me soon. and it started ... after 2 (!!!) hours of waiting I finally asked what was going on for so long I waited and it turned out that the doctor went somewhere and nobody informed me. they started sending me from the window to the window until finally the lady asked why I came so late because he is 4 and I had the appointment at 1:45 !!! haha thought I would go crazy !!! The doctor finally took care of me and apologized 5 times that I had to wait so long. and what about this?! if you are going there, be prepared for a few hours of waiting in this bureaucracy !!!

Consistent experience based on multiple visits. Doctors are good. 45-75 minutes to check in no matter what time of day. Revisits still take 10-15 minutes after you make it to the window which takes around 45 minutes. Cant imagine what is being done that wasn't done the day before. I have never seen that at any other hospital ever. Check in at open expect to stay almost all day. Check in after lunch expect to stay several hours. They wont give you any records from your visit other than the payment receipt. I needed the doctors diagnosis to give to other doctors so that the medications did not interact and I could be treated. They would not give me anything. They have to mail it to you and charge you for it. You would be better to write down everything or record your visit and hopefully a medical expert will accept that. I could not get other treatment because the results of my visit would not be given to me. It took almost 2 months to get the copies mailed. This has left me with extremely impaired vision and the inability to continue at that hospital. My condition is not improving. I had to take entire days and almost weeks sometimes off of work to receive a the necessary care that was only a few minutes of non administrative or waiting room time. I really feared for my life the first few days I was there due to the lack of organization and care after being herded into multiple payment lines all over the hospital. I was forced to miss other appointments and nearly missed the appointments made by them in other departments due to the extensive wait time after payment was already made. Each department has separate payment required.

I would not recommend this place, The waiting time (with a appointment) is excessive, My mom who is diabetic got there at 9:40am for her appointment with the eye doctor which was scheduled for 10am. At 2pm she was still there waiting to see the doctor. She decided she had enough once she found out their were still 8 people in front of her after waiting over 4 hours. When she arrived there their were 13 people in front of her so if the doctor continued seeing patients at the at same speed she would have easily still been waiting there at 6pm. I'm extremely disappointed with the discourtesy towards patients time.

The main question for the administration of this center. I came with a slight eye problem and it took me 7 hours to get to the doctor! the doctor is good as a result, no complaints.

Saddened to see majority of reviews around billing. Yes, the initial front desk staff were not the friendliest however all of the nurses and care staff were amazing! We were there for my 5 year old tonsils and adenoids removal so I was nervous. They put us at ease, made her comfortable with crayons and such while we waited. They let me go back to the OR with her until she fell asleep. The biggest thing is that it was clean! Every time I turned around they were cleaning or I smelled disinfectant of beds etc. It was nice to not be in a big hospital with people sick and have ease that they made cleanliness a priority. I m sure i will get a bill but I expected that and overall was very happy with this facility and Dr Hackett our ENT!

I have mixed reviews about this place. The doctors and nurses are very helpful, professional and outgoing and the staff on the upper floors were also very polite but the first floor of this place is a zoo. That line in the front window is More

would rather stick needles in my anus than go back to this hell hole

I have heard wonderful things about NY EYE AND EAR but the receptionist are so rude and nasty I was trying to explain to her my pain she had no consideration to even hear me out ...I asked her why she was being rude that I was simply a patient who was afraid and suffering in pain and she told me she had no time for me and gave me a phone number to call which no one picked up just left me on hold 47 minutes ...I don t understand how they can treat patients who are in pain this way ... such a shame one woman s nasty attitude can ruin the whole look of a great practice ..

GO SOMEWHERE ELSE! My wait from check-in to the O.R. for a simple cataract surgical procedure was 4 hrs. Then, during procedure, anaestheseiologist was NOT attentive: sedative and/or anesthetic were inadequate for what became a very traumatic experience. At discharge, no sunglasses were given (nor was I informed in advance that I might need them). Hospital also set an unnecessary length of time without food and water--esp considering the wait--which left me dehyrdated (and subjext to increased nausea. Unacceptable.

The worst doctors office. I have already waited 4 hours and I had an appointment scheduled 4 hours ago. Got here at 2 pm for a 2pm appt and I've waited for 4 hours and 16 minutes and still have not been seen! I cannot believe that any doctors office would do this to patients every day! They said this is the normal here! That every time I make an appointment I will need to wait 4 hours at the least? I will never come back here.

New York Eye and Ear is an efficient, clean and warm facility. I've been an outpatient for surgery and have received radiological services and both were pleasant (as pleasant as they can be) experiences.

I got a referral for a Glaucoma Consultation so I called to make an appointment! And OMG the way in which the person answer the phone was so unprofessional and rude! I call at least 5 time and each time you could hear the line was picked up and then whosever it was hung up!! Then I called back and was transferred to the HR manager/supervisor where I left a message and it s been a week and she has not bothered to call me back!

Mount Sinai has other locations for a variety of reasons for a great variety of health issues that I can say with confidence are great at providing their patient with excellent care and attention and excellent customer care services!

This establishment is by far the worst that I have had the misfortune of dealing with!

Why take a job that requires you to be hospitable, patient and kind when you lack the basic things like respect, compassion and understanding!!

I find that common curtesy was lacking! It appears that many of these people took the job just so they can be rude, nasty and talk down to the people who they are there to serve; because they are the poorest people in the community! Here s something that I will definitely say KARMA is going to get you real soon!
I did not want to be subjected to this type of treatment and so I did not call back; I will wait until I am finished with my degree and can find a good job that has a medical package and I can pick a better doctor or anything but this place!!!

The place is ridulous they expect you to wait for hours to see a Dr. When I asked how long it would be before I saw a Dr. she said I could go get something to eat and come back when I asked her how many hours she gave me this pitiful look that said I don't know, that's when I left.

I was hesitant after reading all of these reviews about the wait time. I expected to be there a better part of the day as a walk-in appointment. I arrived when they opened @ 830am and had been seen and left by 945 after thorough intake and care. Many things are wrong with our healthcare in the United States but the staff was pleasent and the wait time was what I expected for walk-in and having very little options of places to go because of my insurance. Perhaps the wait time is longer if you arrive later in the day. My advice. Book early and vote for changes in the way out Healthcare system is ran by insurance companies to make a profit.

They have not been honoring appointment time slots lately and I regularly have to wait hours for my appointment, even sometimes past closing time. I'm still sitting here at 5pm waiting for my 2pm appointment and there is no end in sight.

A friend had a piece of metal in his eye & was in pain. They staff/docs kept taking patients who signed in after him, while friend was in pain and anxious. BTW, he was of Arab descent, and since many more patients came in after him and he still wasn't seen, my friend asked if it was be cause of his race? All heck broke loose - the staff got really upset at being accused of being racists - what a mess. And guess what, they still made him wait and wait, and all the while taking other patients. Finally he went to a doctor that looked "American" and ask to be seen. He explained his lack of treatment and waiting for hours. The doctor saw him. Yes, there was a piece of metal in his eye, and he was treated, by being told to leave it. It would be easier than having surgery to get it out, or something to that effect. Also, doc tried to make it sound like all the other patients had more serious problems. Not. I was watching and listening & many of them were follow up appointments... really?! I would not go there if you're not white or a certain religion.
There was one doctor in particular who was despicable. When we said we'd complain he almost assaulted us. He got right in our faces yelling at us and was seriously rude with his comments. I won't mention his name, though it is a color... I went there once before this incident and waited hours and felt like others were seen before me, too, but I was at least paid attention to & was assured along the way that someone would see me....I'm white.

Great hospital and staff. Everyone was extremely friendly very and organized! I was thoroughly impressed with all aspects of hospital and my surgical procedure. Thanks!

I had an appointment and a doctor referral but when I arrived The New York Eye and Ear Infirmary receptionist could not find it. She offered for me to wait in the walk in clinic line. I tried again yesterday. This time I walked in (because having an appt did work last time). This time a different woman tells me I cant be seen without an appt. She seemed overly focused on my insurance without even looking up my record. She kept asking if I was on medicaid. I told her no and she didnt believe me but also didnt look up the record. After being turned away twice, I am scheduled to see someone at NYU today. Depending on that experience I may switch all my doctors from Mont Sinai over to NYU. This place is a joke.

New York Eye and Ear Infirmary saved me from complete blindness. Last December, I developed a giant retinal tear/detached retina and needed emergency surgery. This is a complex and very risky procedure and I was sent immediately down to NY Eye and Ear by my local doctor. I arrived (after travelling 90 miles) at 7:30pm on a Friday night. _the Friday between Christmas and New Year's_ I didn t know what to expect, but in a short period, I saw not one, but four Ophthalmologists. Then the I saw the Retina Fellow (who jokingly said he lives there ) I m happy he did. They opened an ER for me on Sunday and two world class surgeons worked on my eye, saving my vision. And you know what, six weeks later, my other eye developed the same retinal tears and detached retina. Another emergency trip to NYEE. Another quick triage and another emergency surgery by the same world-class doctors and NYEE team, saving the vision in my other eye. So yes, five stars. I am forever in their debt.

If I can give them a lower rating, I would. This is not a review of the doctors, but a review of getting an appointment with them. I got a referral from my primary care physician to go see them for vertigo, I empathized on the phone that this is was affecting my daily life, I'm dizzy and vomiting, the receptionist said this is not an emergency and I should go see get a prescription from my doctor for the symptoms, I told her that I do have the prescription from my doctor and it's not helping. She said that there's plenty of people with vertigo, my issues are not unusual and does not warrant an immediate appointment, and I need to wait until mid-Nov (3 weeks from now) for an opening. I think this is ridiculous how they approach patient care. They basically don't give a &hit about you. I would never go to them again.

This place saved my moms life. On Monday June 13 2016, my mother suffered a stroke that effected her right eye, but since she got an injection on her left eye, she thought the injection had effected her eye, in that moment we had no idea it was a stroke. She went to her regular retina doctors in white plains and Pelham pkwy, on Wednesday the 16th, and they told her she had a stroke in her eye and to return on Friday for the injection on the other eye. Me not being convince I took her to the ear and eye infirmary the very next day, and they took her as a walkin and her the doctors there immediate noticed that it was a regular stroke and it was beyond their specialization. They immediately transferred her to the mount Sinai Beth Israel 3 blocks away, where they gave her the medical attention necessary to treat her stroke and within two days, she made a full recovery,m and if it wasn't because of the ear and eye infirmary taking action, we would have never known what could have happened. This is something her retina specialist from white plains and Pelham pkwy didn't do which in my belief was medical negligence.

The low rating from others must be because of the long wait to be seen. Other than that the doctors are very good.

I like the doctors. The wait at the clinic is very long but my biggest problem is the appointment system. The person who makes appointment is not very helpful. You have to give them your information then they will call you with a date, which might not be convenient for you. The last time I got a date I asked what other dates are available, she will have to check and call me back. No one ever called back, when I called they told me the appointment was set for 30th rather than the 2nd which I was given originally. If they had the courtesy to talk to me I would have kept the 2nd which was about 2 weeks later than the Dr wanted me to return. So now I have to wait about 2 months later than I should. The appointment system is archaic or someone is not doing their job

I have been here in the waiting room for over 3 hours for a simple cornea ulcer. I'm still waiting. It can be diagnosed in less than 3 minutes and all I need is an antibiotic eye drop prescription. They cannot tell me how much the exam will cost, they say that my insurance will be billed and I will get a bill in the mail. I work for Mount Sinai. There were only 6 people ahead of me. I am embarrassed to say that this place is affiliated with my hospital.

It s unfortunate you can t give a negative number of stars. I have been there every day for the last four days for appointments (2nd floor), and there has not yet been a time I haven t waited more than 2+ hours for my appointment. As if that s not bad enough, I am in severe pain due to my eye condition and the staff don t seem to care. There is no dark waiting room (what eye center doesn t have a dark waiting room???) and despite sitting in the waiting room literally in tears, my wait time is still over 2+ hours after my appointment time passed.

I have never been treated so poorly in my life. The management here is absolutely heinous, and because you re being seen by first year residents (and MAYBE if you re lucky you ll see an attending for 30 seconds) much information isn t shared.

For example, the first resident I saw on my first appointment day didn t even tell me how long I should expect to be in pain for or that it would be NORMAL to have increased pain after starting medicine.

This just sets up the eye center and doctors for even more chaos and urgent appointments. AVOID!!!!!!!!!!! I literally hate this place.

I would highly recommend.... especially the eye division. I was treated by Dr. Vanessa Hernandez, OD and her team. They were very helpful and patient. Dr. Hernandez is very knowledgeable and is an asset to Mt. Sinai! 5 stars for this amazing team...

People seem nice and doctors might be good, if they could schedule properly. Zocdoc specialist claimed to have never spoken to me after a call to not only confirm but also adjust my appointment to fit the doctors schedule better. Office told me to come back another day. Be sure to triple check your appointment before traveling here.

Everything is good, but the wait time is horrendous.

This place has legitimately ruined my life. I had like 3 surgeries here & they actually made my eyesight 100000x worse. I wish I could sue so badly.

This place is horrible, I came here and waited for 3hrs while in pain and still couldn t be seen. They say there is one person ahead and then an hour later it changed to two people ahead, that s ridiculous. Not recommended at all

Surgical appointment was at 9 am, when I got there at 8 45 am, was told surgery is not until 12 pm, 5 pm came and I was still waiting in the very crowded waiting area.

Came here with an Eye issue, they solve the issue very quick.

I WOULD NOT RECOMMEND THIS PLACE AT ALL!! I received an infection from dirty equipment at this place.
GO SOMEWHERE ELSE

SAW DR. JOHN SEEDOR FOR A FAMILY MEMBERS RECENTLY DIAGNOSED KERATOCONOUS. EVERYONE FROM THE FRONT DESK, TO THE DOCTORS OFFICE, AND EVERYONE IN BETWEEN WERE NOTHING BUT COURTEOUS AND HELPFUL. DR. SEEDOR, DR. Caitlin Morrison, OD, AND THE WHOLE STAFF WERE FANTASTIC. DR'S SEEDOR, AND MORRISON, WERE EXTREMELY THOROUGH, PATIENT, AND KNOWLEDGEABLE. IN ADDITION THEY TOOK THEIR TIME TO EXPLAIN EVERYTHING TO US IN UNDERSTANDABLE TERMINOLOGY.
A PREVIOUS PHYSICIAN IN EAST BRUNSWICK, NJ, TRIED TO TELL US A $5000.00 PROCEDURE WAS NEEDED IMMEDIATELY OR MY FAMILY MEMBER MIGHT NEED CORNEAL TRANSPLANTS. THANK YOU DR. SEEDOR FOR BEING SO HONEST WITH US.

I had surgery a few weeks ago. Great staff. I noticed that all patients regardless of age were treated with respect and kindness. I applaud all of you but one. (Will detail later) I had read all the negative reviews and almost cancelled but I found them to be extremely overstated. I am glad I kept my appointment and came here. Word to the wise do not let what others say sway you. Find out the truth. Again thank you all extremely superior to others.

My only experience I have with this clinic is the annoying advertisement I have to listen to TWICE every time they play it. If you wanted us to remember you, you SCORED, and I'll make sure EVERYONE I speak with in New York Knows how I feel as well. What a waste of carbon.

What is the number
To make an appointment with the eyes
To a child...

On the second floor.

I always take my son there.
But I lost the number.
And I do not remember
Could you help me???

This is the worst clinic I have ever been to. It s like you step back in time 20 years. Nasty receptionists, appointment wait time exceeds 3 hours. Glaucoma waiting room over crowded with no place for patients to sit. I am shocked that in this day and age people are treated as poor cattle. My recent interactions with NYU Langone, Weill Cornell and NYU Presbyterian have made me realize how sub-par Mt Sinai is. I would recommend that the Mt Sinai board of directors go over to the above mentioned hospitals to learn the proper way to patient care.

I thought this was the impossible, but I finally found an organization worse than the NYC MTA. I m not even going to comment about the wait time, as this is an issue for almost any medical center and can t be avoided, but what can be resolved is the rude and demeaning attitude of the staff, more so the overwhelmed workers behind the desk. I have never been to a place so disorganized that made me strongly consider walking out. The staff seems to be confused at all times of what s going on, and there seems to be a huge disconnect. This isn t their fault, as this is an issue for someone at the top to resolve. The doctors are good, no doubt, but that s if you even get to them. This is my third visit, and I am perplexed as to how this was even voted among the best in the nation- I am legitimately confused by this. My recommendation- go somewhere else if you haven t come here get, you ll thank me later. The way this place is run is absolutely embarrassing.

I did surgery in this hospital it s good thanks everybody who help me I m happy!

My mom went to get work done there operation was successful.

Hopeless....don't even bother calling. I hope the doctors are better than the receptionists but I'll go elsewhere thanks!

I had cataract surgery today by a brilliant compassionate surgeon Dr Christopher Coad.i met a few professional and caring nurses Arlene yael Sherrie eva.the
Nurse manager Janine truly cared about hearing positive feedback about her staff.
Most of all a nurse named Benny was so kind bright and caring he took the time to calm me and reassure him.i truly appreciate his knowledge respect and compassion
God bless you all
Oscar messer

This place is the best ever. Everyone in there is so nice and professional. Last week I went there for nasal surgery and was a little nervous from some of the comments that I read but the minute I arrived, everyone was so nice and reassuring. I want to thank the nurses and clerical staff for all of their help. I also want to thank Dr. Herman Lam who did a great job on my procedure. I will definitely recommend this place to everyone that I know.

I have just called regarding a delicate query and the rudest receptionist at the glaucoma centre just hung up the phone. I never received a service like this. Some people should not work in a hospital.

There is nothing good I can say about this hospital except to mention couple of names. Dr. Jessica Lee and RN from the 8th floor Nahum Ramos are real stars between careless and irresponsible people. Also I'd like to mention nurse from the operation room and girls-volunteers from the recovery room, sorry I did not write down your names.

If you don't mind long lines & waiting its not to bad.

Really really disappointed at their deceptive billing practices! It borders on an insurance con and I can't say which side of the border it lands on. Had a positive experience with the Dr. for a sore eye but ..... Called beforehand asked about the cost. If no insurance was quoted $178 would not take payment on premises. Didn't receive bill had to return to hospital months later to pay. Now received additional and separate bill for Dr.'s fee??? $170 An overdue notice??? Are they kidding? For people with insurance they don't even know what they are being charged!

I've never even heard of being charged separately for the hospital and the Dr. I have to pay for the Dr. and the Dr.'s office now? It wasn't surgery, the Dr. flashed a light in the eye! Besides I inquired about the payment at least 3 separate times and again at the cashier when I went to the hospital cashier to ask about why I hadn't received a bill.

First time I was informed about a Dr.'s charge was when I got a late notice!!! I'm thinking they just sneak these charges on to the insurance bills

I don't mind paying for good medical care but sneaky practices mean you know you are doing something improper

They did a decent job and the wait was short(but there was just a few people around). Bringing a nice attitude doesn't hurt either.

Great staff, wide variety of all frames designer and great pricing! Will definitely return and recommend my family and friends to come!

I'm a physician myself. Over the weekend I developed a red, swollen eye that hurt--an evil eye, as it were--and I didn't want to wait till Mon for someone to look at it. My opthalmologist recommended a Sunday trip to the Eye and Ear Infirmary on 14th Street. Although I came with enough reading material for three hours, I had no wait. Nurse Nurita Holley asked me the requisite questions and took my blood pressure; nursing assistant Jasna Gacevic checked my vision. And second-year resident Phillip Tenzel examined me and explained clearly what was wrong: I had a blocked tear duct, they saw ten of those a day at Eye and Ear, and he told me what to do for it. He went over the instructions twice while I wrote everything down. And he told me what to do to avoid future recurrences. I was out of there in a little more than an hour. Everyone was courteous, knowledgeable, and good-humored. A wonderful experience.

Too bad I cannot give zero stars. I typically do not leave a bad review but after the experience I just had I am compelled to point out the rude behavior I just encountered. I was enquiring about a cost estimate for my scheduled surgery and I was told that the hospital could not give that to me and no help or assistance was offered to resolve my problem. How can you expect a patient to walk into surgery without having any sense of cost. Considering I had a very good surgery experience at the Retinal Ambulatory Surgery Center, NYEE will not now (and if I can avoid NEVER) get my business and I will myself return to Retinal for my next surgery and be sure to recommend Retinal to anyone I know.

Update- I must note that NYEE also called me shortly after my review and the gentlemen was very friendly and helpful in assisting me. In the end, I was able to avoid surgery at this point, but I very much appreciate NYEE's efforts to correct a very bad in initial experience I had.

Spent 6 hours there for my unusual eye injury....Worth the wait. They were nice and efficient,

Hi i recently read and article about a 63 year old man that regain his sight after 55 from 2011,my father suffered the same condition retinal detachment.
Was this the center that got that done?,if so it gave me some hope,up until now we thought it was impossible,we currently live in Mexico,is there any number I could call for this matter?

The only complaint I could make is waiting time. Everything else is ok.

Very slow service at outpatient registration 4 Windows open and 1 person was seen in a 30 minute period..

I visited today to pick up a friend after a procedure. When I arrived on the 5th floor, I was sent to the back where a group of nurses were at a station. I asked about my friend, and was met by blank stares. No one knew who she was. Go to the television room and you will be called when she is ready. Fine. However, my friend finished her cataract surgery and came out to find me (using her cell phone) with no involvement by the staff. As we were about to leave, my friend asked a nurse if she needed to check out or anything. Oh, yes! Tell them you are leaving. We went to the same nurse's station and were greeted by the same blank stares. Then one nurse looked at a clipboard to find my friend's name. OK -- you can leave, she said. Of course she was supposed to be accompanied -- and it's disgraceful not to be familiar with the names of patients being treated. I was not impressed.

Horrible place sad hours waiting no one should come here at all shut this place down or re evaluate how emergency are handled bleeding throw eye and been waiting6 hours

Not my best experience in a hospital setting, It feels as if your part of an assembly line, not personable at all. Once you have a doctor assigned, surgery performed , you should not end up in emergency to be looked over.

This place is the worst!!!! I signed at 8:30am the receptionist took my insurance card and we seated for 1 1/2 hr to take vitals and again seated outside for 2 hrs then I got up and ask the receptionist how much longer she said go ask the nurse in the back !!!! Then the nurse said she doesn't know how much longer when I was the only one there!!! Honestly it's not a good facility cause I didn't see a dr I saw an intern . The dr was there but he was walking around on his phone. it after all what dose that say!!!

Stay away from the glaucoma department here they give you an appointment and the wait time to be seen is over 4 hours for every appointment. This is unacceptable they don t care about their patients and no one can give you and answer. The logic that I can come up with is that their overbooking. Which is not fair to their patients. I warn you to stay away and find somewhere else to go.

Took my Mom in to the walk in clinic on a Saturday afternoon was seen immediately !

This place every time I call to make a appointment they hang up on you ... you can barely get through to anyone I guess I have to come make a appointment in person which is ridiculous very unprofessional

I went there in 1995 after some hair coloring product got in my eye and my efforts to wash it out did not help. I remember going there around 9 pm and the staff was extremely attentive, even though it was off hours for them. They flushed out my eye with saline solution for about 2 hours, and told me that I had scratched my cornea. They put an eye patch on me which I wore for several days. I had wonderful after care as well from all of the doctors. I was back there one more time I believe in 2000 or 2003 and also received excellent care.

If you're on workerscomp case do not go there, or you'll regret. Their billing department is horrible. I provided all of my information 2 months ago, and it's still pending and until it'll get processed I can not scedule any further appointments. Not to mention that their billing department is open 4 days a week from 10am-12pm and from 2pm-4pm, so you have a small fraction of window to even catch them. And guess what, nobody cares over there about your health, it's just straight up business.

Ngoc ngo when she first came here she couldn t breath, after she left she feels much better. They were the best doctors, dr Edward. Thank you very much to him.

Tele number leaves u on hold 40 minutes and then hang up.this happens all the time.it took 1 hr n 15 min just to get an e r appt.my patient is 80 yrs old and blind
Security is ruid and have no patience for the blind and elderly.
Took 20 just to register .
Over crowded 0 social distancing
Horrible visit

The most idiotic place on earth, 2 months for an appointment and when you show up they put you on a list first come first served completely ignoring the appointments.
Ignorante and useless personnel.
Never again.

One of the most horrific hospital experiences I hav ever had. The waiting area was terrible and crowded and people were eating a talking on their phones very loudly. The dressing area was so crowded there was absolutely no privacy. I actually had to carry my urine around until I found someone to take it. They had me marked as late when I arrived early so my surgery was late. I was wheeled into a room with 8 other patients just staring at each other I put gowns waiting for surgery. I then received a bill for 1200 more than expected when I thought I already paid in full! Horrific!

Ghetto receptionist. Answered the phone practically yelling in my ear. She didn't even take down my insurance card number to run and see if my insurance was accepted. She just told me "no they don't take it." I wouldn't want to go here anyways. They sound unorganized and like a bunch of neanderthals.

I can not express with words how much you should not go here. I was sent here by my eye dr because I had blood completely obscuring my field of vision as well as her view of my retina. She feared my retina was detaching or detached already and wanted me to see someone as soon as possible if I needed surgery to try to save some of my vision. I took an Uber straight there and she had already called ahead and spoken with the retina specialist to expedite the process. I got checked in but the receptionists did not convey this info to the drs in a timely manner. I was left in the waiting room for 2 hours without so much as an insurance form to fill out. When I did see a dr they were very kind but were RAGING that I had been kept waiting that long as they had left word with reception and then were waiting for me as it was such an urgent issue. They were able to resolve what was needed that night but I needed to come back in two weeks for further laser surgery. The paperwork I was given said this was a high priority and to overbook if needed. I called the next day and every 3-5 days for a month. The only thing they would tell me was that someone from the department needed to call me back. I never had any missed calls or voicemails. After a month I spoke to my other medical team at Columbia Pres and they were horrified and booked me for the next day and follow up laser surgeries every 2 weeks for 6 weeks with the Columbia Pres Eye Institute (who I HIGHLY RECCOMEND). 4 weeks into THAT process (2 months from my visit to the ear and eye infirmity of Sinai) I got a text from a random number saying my appointment on Friday was moved to Monday and from NYEE. I called Columbia as they were the only medical provider I had upcoming appointments for. I then got a text from NYEE saying I missed my appointment. After looking I realized that the message was from Sinai and after 2 months they had booked me for a random appointment without telling OR asking me. TOTALLY SHADY. I really regret going here and leaving my contact information and do not feel safe with them having this information. The doctors may be good but you ll never get to them through the incompetent staff. If I had waited for their process to work I d be blind right now.

The care is very good, I have been attending me for 2 years because of my retinopathy, 3 months ago I had a surgery called vitreoctomy and the truth is very good. Sometimes it is a bit late for the large number of people who attend but the services and attention are very good

The Opthamology Clinic is HORRIBLE!! The space is clean and the staff is nice. The wait time as a walk in is just AWFUL!! I arrived at 7:30am, the clinic opens at 8am, the Drs arrive at 9am. It is way after 12pm and I still haven't been seen. I have never been so disappointed in wait time nor update status. They say you are next but don't say how long you have to wait. In the meantime 20 other people get called and you are still waiting and are next. When you speak up they put you in a room and say they are waiting on the Dr. Only to keep you calm. When you say you will call your insurance and have them not pay for the visit and that you will NEVER return, miraculously a Dr appears and acts like nothing ever happened. Update I finally exited the building at 4:45pm!!

I don't know WHY this Hospital is rated a 3.0? In my experience you might be there all day but the service is amazing, the patients that I have spoken to are happy with the services that they have received. I went in with NO VISION to speak of in my right eye; just a flat grey field. Less than a month later, after the operation I could see street signs two blocks away. It was like a Miracle! Another thing, as they do so many operations at NYE&EIofMS my operation was done at no cost. That was even considering that they had to use a very expensive Implant for individuals who use computers. I might add that my Doctor kept track of me very closely and was always there when I needed him. In fact, he INSISTED that I come in at the slightest problem, whatever it might be, no appointment, just come in as early as possible and see HIM. I cannot imagine better Eye Care anywhere else.

I WORKED THERE FOR 7 YEARS, THE RESIDENTS, ATTENDINGS AND STAFF ARE AWESOME. UNFORTUNATELY THE ADMINISTRATIVE STAFF OF AMBULATORY CARE IS TERRIBLE. THEY BLATANTLY SHOW THE STAFF THEY DON'T CARE ABOUT THEM. DR. TENNARO AND JOHANNA SICA ARE THE WORST PEOPLE YOU CAN HAVE AS YOUR BOSS. THEY DON'T HAVE A CLUE HOW TO RUN THE CLINIC AND THEY LOSE LOTS OF GREAT STAFF BECAUSE OF IT. MT. SINAI MANAGEMENT YOU SHOULD LOOK INTO THAT.

Worst doctor experience ever. I had an eye emergency, ended up in the emergency room on the ground floor. I had to wait close to 5 hours to see a doctor; no concern for the patient, no estimation about the wait time. The doctors (two of them, very nice people, but incompetent) misdiagnosed my condition, and told me there was nothing they could do. I was traveling overseas the following day. While in Europe, I saw a doctor, who prescribed a medication, and the condition is improving. Sheer incompetence and mismanagement at NYEEI.

I started having eye problems so called on February 3 to make an appointment ASAP. Their first available appointment was 45 days later, on March 20. On March 17 they called me to say my appointment had been rescheduled for May 1.

Yes, they expect someone with a possibly-detached retina to wait nearly three months to visit them. Don't waste your time. These people shouldn't be allowed to practice.

My first appointment booked with them and my doctor didn't show up for it. Deeply disappointed already.

Awesome hospital, doctors,staff and nurses. My 5 year old daughter had to undergo a minor surgery for eye. Dr. Adam was looking her and he is so friendly and patient, clearing all our doubts, helping us as best he can. Thank you Adam. You are the best doctor we have seen. God bless you. My daughter was admitted as outpatient and we stayed in the hospital for 1 night. The staff and nurses are so good in taking care. Only the thing which bothered me was the waiting time.

Very clean doctor's are very good i feel very comfortable there the whole environment is pleasant

I was there in 1998 as a gloucoma patient my specialist was dr Paul Sidoti I still remember all my moments there because all the staff were so amazing and my surgeries keeps working perfect till 2018 I'm back to suffer again so my surgeries lasts for 20 years that's perfect I always will appreciate dr Paul Sidoti and the amazing staff

Excellent service, time consuming but very thorough. Totally satisfied with my first experience

Everyone very efficient, however, there is a problem with my prescription, and my pharmacy has been trying to reach them for THREE days, with no success.3 days of busy signals.
Thank you, but after MANY calls from myself and the CVC pharmacy, zip code 10462, $ days later, I finally got through.In the mean time, whatever it is I have, was wrecking havoc with me. I had a follow-up appointment today, which I decide not to keep.