New World Makati Hotel Reviews

Dirty towels. see photo

Terrible breakfast at "Club Lounge... " while paying premium prices. breakfast is mainly a la carte and not worth the extra US$30 they add to room charge

1. We moved to window table and no staff was available to clear /wipe down used tables. only 1 or 2 wait staff appear occasionally in dining area to bring orders or get coffee, even if there were still about 8 tables of guests dining

2. we arrived 40min before breakfast finished, but had to wait 30min+ for filipino eggs/rice tocino (very average, had better at local fast food) and eggs Benedict.

3. I found it quite noisy in early to mid morning with motorists, guests opening and shutting their doors etc.. thin walls !

Pros: quick airport transport response but that cost us Php 2,900. comfy bed, good location.

It would be a medium class hotel in Makati. I feel oldness, but I am satisfied. Personally, I like breakfast bread.
Because it is in front of the green belt, food and shopping are all OK. It is an area that is safe enough that you can walk around with local clients without problems.
It is an area where there is no such thing as so-called Filipino character, but if you go to work, this area may be a good choice.
The disadvantage is the distance to the airport. If it rains it will close for about 2 hours. If you care about the time to the airport, PASAI is good.

the place is very good for special events. they have big and new facilities. the staff know how to handle people, they know good customer service!

NEAR TO EXCELLENT / GREAT SERVICE OF THE FOLLOWING WAITRESS AT THE LOUNGE JASCHA MAULA AND ANNA BESO! :)

Great hotel, friendly staff and very reasonable price considering a 5 star hotel.

The lobby is beautiful, spacious, and black-grey-white theme. The hotel has potential, but I've observed that its marketing strategy isn't strong--I don't hear a reference to this hotel a lot while I do with the other top hotels in the area.

Very clean and efficient.... great location and staff always friendly and courteous especially from the executive floor and lounge... Wilson, MJ, Des and the others.

Lovely hotel. The service is very very good. Staffs are very friendly and willing to help. The hotel is located in a very good location, right opposite the Greenbelt mall with lots of restaurants to choose.

Nice and friendly service from the doormen to all waitstaff.

Lovely hotel in Makati across the Greenbelt.

Wouldn't stay anywhere else.

I cannot say anything about quality of service, is really good. Food is excellent, people friendly and very helpful. But the rooms, they clean and tidy dont get me wrong, but smell in the rooms ( i stayed here already several times and in different rooms ) is like a old dump carpet, obviosly windows you cannot open to let some fresh air in ( fresh air in makati is also questionable ), so from the options - there is not many but to buy some air freshener which will only mask the smell but will do the trick.

My husband and i we always come in New World Hotel because its near in everywhere like mall,fine dine resto, bar and this hotel they have this room called specialty suit that has balcony as well and very friendly staff

Classy hotel with high ceiling and spacey waiting area. In fact, this hotel has it's very own cafe and restaurants inside like a mini mall but it's a bit pricey though. It also has a swimming pool, business centre, and function rooms. Greenbelt mall is just right across from the hotel. And there's a coffee shop nearby if you just want to chill.

I sent an late check out request via AGODA, they did not reply. Shameful for a 5-star-hotel. Obviously, they are only interested in the customers' money and are not willing or able to provide normal service. No recommendation!

Excellent location, just across Greenbelt. Their Filipino dishes are also great as was the Chinese cuisine at the Jasmine restaurant (their unlimited dim sum menu is worth its reasonable price!). I would definitely stay here again.

To the hotel administrators of New World Hotel, can you do something about your unnecessary obsession with providing hotel guests/conference participants with overflowing plastic water bottles, that for sure would only end up in unmanageable landfills? I find it really wasteful and incongruent with Makati city's Solid Waste Management, and the campaign of other Hotel Chain managers/owners to 'go green' that this is still an issue and your hotel hasn't been in solidarity with this environmental thrust just yet. But kudos for not allowing the use of confetti during one of our events, and providing bamboo stirrers during the cocktails. Keep that up and improve on the other areas where improvement is needed!

Place was nice. They had really good service too. They have a spread options for breakfast buffet. The hotel is convinient too. I give it a four star as their parking think needs an improvement. But would recommended the hotel.

Despite this being a very old building, with small roons, expensive (for such a building as compared to other 4-5 star places around Makati,, it remains my favorite, mainly because of its location just in front of Greenbelt 3, just have to cross the road.

Good place to stay in that fancy location... excellent service

Very good service and location. Especially bar at the ground floor is great place to talk. To become luxury hotel, I want more variety on breakfast and TV channel.
Wifi is not too strong enough.

This hotel is very cozy and imbibes a warm feeling. Food is great as well.

Stayed for five weeks on business. No problems, great service and the complimentary brunch never got old. Great location in Makati, Greenbelt Mall right across the street with anything you need.

The hotel team is amazing and just lovely people from the team that greet you, at the door, the front desk ladies and to the most lovely Realyn and Rachelle in house keeping they make my stay just that little bit more like home.

I like to call it my home away from home when I am in the Philippines.

Newly renovated hotel with a beautiful swimming pool. The Spa facilities are superb. The breakfast is chaotic but the food is not bad. Rooms are smallish but comfortable.

Adjacent to Greenbelt, Makati's largest shopping mall

Boring interiors, especially lobby is empty and resto not so inviting. No WOW factor for a 5 star property.

Upscale and clean. Very friendly and helpful staff.

New World always feels like a second home. The staff is so well-trained, so welcoming and courteous. They always go above and beyond when it comes to level of service. I always feel so special when I visit this hotel.

Great location - Greenbelt right across the street with lots of shopping, coffee, restaurants

Very nice place to stay for training and other business related purposes. 5 star for first time week stay.

Great hotel in the middle of Makati with great access to shopping and food.

Right beside Greenbelt 3, food is everywhere. Room was clean, big and spacious but the aircon is way too cold for comfort, I had to switch it off a couple of times. Kudos to the hotel receptionists and the staff stationed all over the lobby - More than ever helpful, always giving tips and help.

New hotel opposite Greenbelt 3 entrance... not very good service in bar or reception. Modern nice interior...

Clean, feels modern, relaxed. A bit sparse in its room details and amenities. What can't be beat is its great location, right in front of Greenbelt 3. Good food too. Service is excellent and helpful, smiling faces abound.

Beautiful hotel and its services and facilities are very sweet coffee, a restaurant and a shopping gallery km in the same hotel and beauty salon and spa tidy private hotel and liked, however, found in malls around him and annoyed Maver

Rooms are OK. Hotel itself is pricey, does not include breakfast which has to be selected in booking. Staff provides excellent friendly service.

It is a 5 star hotel. It is luxurious. The buffet breakfast is great. The underground lounge is also very good for entertaining.

Attended an event in the 1st floor conference hall. The place was well organised and the staff very professional, ensuring that food and drink was well supplied. The buffet selection was wide and very tasty.

Great service. Very nice rooms. Air conditioner a tad on the finicky side, and the water can be real hot out of the taps, so watch out. Friendliest staff in Makati. Blows the Dusit Thani away in this regard. Wonderful lounge. Normally an easy walk to Greenbelt. But construction currently means a bit more of a walk. Nothing major though.

This is the only hotel we book every time we are in Manila. The location is the best especially if you like walking across to Greenbelt for your meals and shopping. You never run out of things to do in Greenbelt - it is also near other shopping venues like Landmark and Glorietta. The staff at this hotel is the best you can find anywhere. They are all friendly, helpful and very professional. Liza, at the front office is friendly and efficient. You can approach her with any front office requests or issues. The breakfasts and cocktails at the Living Room are an extra bonus. Kudos to Rizza, Criszia, JonJon, Stevene,Kat and Josephine for being so friendly and attentive. They really made us feel like we were in our own living room. Until the next trip, thank you so much New World for such excellent customer service!

Lobby has a bit of a tired look to it and the whole place seems dated. The pond area more so but at least you get to smoke freely somewhere. Bathrooms have no bidet so that is a minor (or in some cases quite major) inconvenience. But overall is a pleasant place to stay. It has one of the best selection of breakfast in all hotels i tried in the Philippines (kudos to the chef whoever he/she is). Rooms are cozy and the beds are very comfortable as one will expect for a five-star hotel. Nice views of Makati skyline from the 8th floor and up. Pool area is shaded if you try swimming late afternoon. Location: it is very near the poshest shops in Makati (if you are into LV or Hermes) and is a short walk away from Landmark and Glorieta.

Good quality hotel .... very friendly staff and located close to a large shopping centre.

Friendly service, good location, clean and generous rooms. Would stay here again on business.

I have not stayed recently, but it was a good hotel.

Always a pleasure staying at the New World Makati. Amazing rooms, super friendly staff and fantastic location. Can't ask for much more.

Good hotel in Makati, Manila. Very good breakfast, next door to the Green Belt Mall, here you get all the way to Prada and Gucci all the top brands. Pictures show an executive suite on the 25th floor. 30 minutes from the hotel to the airport.

Fancy place.

Really good food in the buffet.

Came here for a bunch of wedding receptions and the service was excellent. Spent a night here too and the experience was good.

I was forced to check my luggage for entering the hotel because the security was very strong, but the hotel staff were very kind and the room was very clean. It was upgraded as there was a vacant room!

Hotel is good enough although I wished they spent little more money on the rooms and improve the breakfast spread

Good location if you have business in the Makati area. Just across the mall. Breakfast is meh and the rooms are average for a business hotel.

Central of Manila. Both business and sightseeing are convenient. However, be careful of traffic jams in Manila. We recommend time difference action.

My husband and I were invited to the buffet for lunch couple of weeks ago on a Sunday. I went to get noodles soup. When it came to what kind of broth I want on my noodles, I am prohibited from chicken broth for a few months. I told the chef I ll take the noodles as is. He offered to cook the noodles in another way to make it more tasty. It was delicious. He went out of his way to make my day. He doesn t have to, but he did.
This is the first time someone I ve encountered who went beyond.
Thank you. I appreciate the chef for his kindness and going beyond to make my experience unforgettable.
Definitely coming back on our next trip home.

Convenient to Manila town and walking distance to greenbelt mall, landmark. Currently greenbelt 3 is under renovation. So, have to walk around around greenbelt 1 and 2 to entrance the mall. Hotel room was clean and the staff are very helpful. 24th floor dining view was super and food are nice. One need to improve is the swimming pool, perhaps to have 6ft international pool separate children pool

Spent New Year's Eve here with my brother and it was great! :) was able to get a room on the 25th floor and had great views of fireworks around the city. Staff is friendly and professional.

Big rooms, decent bathrooms. Great breakfast choices