Nebraska Furniture Mart Reviews

Everything is super nice. They have amazing products. It is not the cheapest place though.

We stopped in today to shop for a new couch and love seat. We were met by Cherri and could not be happier with her customer service. She graciously should us a wide variety of options taking into consideration our main concerns were comfort for my bad back and durability, since we have 3 dogs and 5 year old who are all hard on the furniture.

I had great service on this visit and was pointed in exactly the right direction to get what I needed. My salesperson was very nice, knowledgeable and efficient!

I love NFM! Best place to shop for all your household needs! I have bought my electronics from there! The customer service is outstanding!

Associate Dani that helped me was great! Will definitely ask for her next time I m in

Great customer service and knowledge of products ! Thank you NFM!

Jackie P was an awesome sales clerk @ the Omaha location.

We went to the Mart looking for a replacement washer that only lasted 8 years. They do not make it them like they used to. We went searching machines and ended up with an LG top loader, no agitator and it was available to be delivered on Saturday! We took it and was pleased with the quick delivery for Saturday and easily within the two hour window given. Great guys for the delivery and hauled the old one out and brought the new one in. Works great and so quite!

I worked with Melisa Lira in the computer sales department and she was exceptionally helpful in purchasing my new laptop and the necessary components. She made the process easy and efficient with my time which I really appreciated. She explained the process of setting up the Virus Protection included in the protection plan I purchased and it was just as simple as she indicated. I highly recommend her. This is the second time I have purchased a business computer at the Mart and will do so again.

We needed an air conditioner and they had none in stock!!! Can't buy the one off the floor have them in stock it's summer if you you haven't already noticed

Big store has just about anything furniture wise and household decorations for your home.

Awesome place. Huge but hard to park it's so busy. They will deliver for a fee.

When Daniel saw me, he promptly came over and helped. He answered all my questions and arranged my delivery on the date I wanted.

Salesman was on point. Very helpful and quick process

I was so impressed with our sales representative . So professional yet very comfortable to talk with. It was amazing the quality and variety of furnishings your store has. I was able to purchase everything I needed. Thank you!

The ease with which I was able to shop purchase and pay was wonderful!!!! Thank you so very much!!!!

The sales team was very knowledgeable. They helped us get a great deal.

Super friendly. Got in and out with I wanted in 5 minutes. A+

Saleslady was curtious and very knowledgeable. Would use her again. Always have a good experience at nfm.

This store has been great to work with. I would recommend this store to any and all

Employee was very helpful in helping us find what we needed

This was a quick and easy process. The salesperson
was great and handled all the paper work.

Picked up the new Microwave Oven around 2:15 P.M.
and took the old broken Microwave Oven down
and installed the new one by 4:00 P.M.

Steve C. educated us on a washer to really fit our needs. Great experience!

Luke helped my friend and I look for bedroom sets. He was a great help. He walked around with us he suggested mattresses and was truthful. He was fun and friendly and did what he could.

Jack in the mattress area was very helpful and knowledgeable.

Went in to NFM knowing what bed we wanted and proceeded to waited a long time for someone to help us. We had multiple sales people walk by without a word. In the end I called their sales team, while in the store, and talked to Maria S (X27957).She was great and quickly was able to get everything taken care of. In person service was not good.

I moved to Nebraska 2 years ago and for any of my furnishing needs I always go here and I m never disappointed. Someone always asks if you need help with anything and when you need someone there s always someone walking around who s more than happy to. This store makes buying furniture easy.

My stop at Nebraska Furniture Mart was to get information and eventual purchase of a new phone. On my way in I stopped to look at speakers. Although I saw no less than 5 associates and only one was busy, no one helped me for quite a while. When a young associate approached me by the Bose speakers, he said "you don't need any help, do you?" After a somewhat of an unenlightening conversation and him trying to convince me to go to a different display we went on to the cell phone area where we saw more of the same. One associate was texting (totally heads down and didn't notice customers), three other associates we conversing with each other without regard to customers. After 10 minutes of waiting and watching associates converse amongst themselves and texting, they saw us watching them and broke up their "group." It was several minutes after that when another associate came to us and said "you don't need any help, do you?" Ouch!! That was twice that an associate used the same approach to greeting us. This leads me to believe associates are trained by Nebraska Furniture Mart to use this approach when greeting customer. The associate that finally helped us was very informative and helpful, it was just getting to an associate that was discouraging. Love the "Mart" but the associates need follow up training on connecting with customers. I understand associates use their phones for call-ins, but maybe there should be a place associates can go when using phones for business or pleasure. As a customer it feels like I'm being ignored.

Our sales associate Mike , was so patient and knowledgeable with the products we were asking about. We ended up purchasing the items and look forward to enjoying them in our home. Thanks Mike !

Quick friendly service finding a chair and mattress, employee s were very knowledgeable.

We had a FANTASTIC experience tonight working with Jeannine at NFM this evening!! She was very helpful, knowledgeable and got us a great deal on our full set of kitchen appliances/washer/dryer. My husband and I could not be happier working with Jeannine and NFM on this purchase!!

Best place to shop! Great customer service. I bought a bed that was uncomfortable. They are exchanging it for a nicer one, picking up the old one and it has been a pleasant experience!!!

My sales person was Elaine Goodbrod who I met on Monday and she was helpful so when I decided to purchase I went back and she remembered me. Also the lady who fled out my credit app was very good. The two ladies made my nfm experience awesome.

Always crowded but you can always find something good there for a decent price.

Everyone was super helpful and nice. That's why we always go back to NFM.

Awesome service and a great price. Our salesman Clayton was very, very helpful and knowledgeable. Can t wait to have the furniture delivered

The sales process was nice and easy. Our sales person seemed to know what he was talking about. Was very nice and was able to assist us with purchasing a mattress. That was the smooth part. The very unsmooth part that is causing me to leave such a low star count was the delivery. Our delivery was suppose to be between 8am and 10am. At 10:53 they still had yet to show so I called customer service to see what on earth was going on. We were informed that they where running late and would be here in about an hour. Well sadly they didn t show till 12:50pm. We had 3 parts to our order a mattress, box spring, and a mattress cover. Well they tried to only give us the box spring and leave. We ended up getting the mattress before they drove off but they informed us they didn t pack the mattress cover. Well I had to call customer service again. At this point I was already disappointed in the delivery part of our purchase. The customer service department informed me all they could do if we wanted it delivered was to UPS ship it to us. I feel like since NMF messed they should have been able to deliver it at the end of the day. Haha sadly not the case why would you go out of the way for your customer? Unfortunately for NMF this was our first and last purchase from them all due to their delivery fail.

Bought a bed that raises up and down and has a massager. Best thing I ever bought. Salesperson was extremely nice and knew his stuff.

One of the best places to go shopping. Omaha's very own.

I really love shopping at nebraska furniture market stores.

Billy and Alan were very helpful with questions when buying a new mattress and bedroom set. Delivery and set up are free. Unfortunately they did not have the bed we found online and will have to ship that separately in 3-4 months after the mattress and dressers. I just wish they would be able to set up/install the bed in this situation as well!

I bought a bedroom set from here and the dresser came in two different wood colors, was only supposed to be one color and almost every piece was broken or had chips in it.

Terrible salesman! Rude, lazy, oh...and did I say rude!!!

What a shame, we love NFM! And I know it is difficult with covid, however he drained us of our happiness

Great place to shop, I get lost in here for hours! Plus love the deals and they'll barter with you for a price you'll love!! I think almost my hole house has been furnished though here because of the great quality of products makes it well worth it all!! Love shopping here an anyone with the right mind would love it too!

Michael W in bedding was great! So smart. Giving his contact info to friends looking for a new bed.

Always an excellent experience! Thank you to Steve Dosier who helped us pick the perfect product for our living room and rooms for the kids! This gentleman took the time to explain all of the product details as well as coverages to get the most out of our purchase! Steve was very knowledgeable and efficient! Thanks again Steve!!!

The displays for the television was informative with the operation details and the sales associate was easy to work with

It was a great experience. We purchased a Samsung which had great color .Ryan Skahan was very professional and helpful explaining about different tv's. He helped us by explaining many things.

Terry Zenon II in Home Theatre Sales at Nebraska Furniture Mart in Omaha Nebraska provided me with perfect customer service. He spent hours with me educating me on how to setup a nice home theater system. He then helped me purchase the Klipsch reference surround sound set. I have since been back to ask more questions and he has continued to assist me every step of the way. I can tell that Terry is passionate about home theatre systems because it didn t feel like he was working. It felt like he was a friend that was talking to me about speakers. I thank him for that. My experience was fantastic and I would recommend anyone to see Terry to be educated on home theatre systems.

We worked with Roberto Benitez to purchase a washer/dryer set for our household and a few days prior to that, I brought in my niece to purchase a washer.

Both times, Roberto was very helpful, understanding of our needs and never pushed.

Thank you NFM for hiring caring sales people.
Mike & Gary
Denise

Our Salesperson, Kavi. was extraordinary! She helped us get the furniture we needed and provided outstanding service.

We have bought multiple items from them, 2018 we spent approx $3,000 on Magnolia furniture set. It started looking terrible within the first year, called NFM and they sent an employee out to look he agreed it was unacceptable, optimistic we got a call and they said normal wear and tear and they would do nothing. We have now owned this expensive new furniture for 18 months and my 120lb wife just broke one of the legs sitting down on the love seat. The wood is completely broken and cannot be screwed back in. Called NFM, they still refused to do nothing, no refund, no repair, wouldn t even dispose of their terrible merchandise. Never go back to NFM!

Staff is always nice and friendly. They are quick to answer any questions you might have about the products that they sale.

It is so easy to shop online and there is always great pricing and payment plans.

Great salesperson! Received a hand written card! Nobody does that these days! She saved me a ton of time since I had no idea what I needed to get!

I love this store!! We always find helpful employees who seem knowledgeable in the area we are looking. They also seem to have enough electric carts so I can go all over the store! That s a plus!!

If you've never been to NFM, be prepared to be in shock. You want a sofa? They have a couple hundred to choose from. You want a TV? Same. If they don't have something you want, you probably can't find it. It's like going to IKEA... You can rent a U-Haul and furnish your house all in one store. Prices are reasonable and sometimes they will haggle.

We had a fantastic visit with Dean Ermel. He was so nice and patient with us. He devoted so many hours of his time to answer all of the questions we had, we had our three boys with us and he didn t mind if he had to repeat the information again becasue I was not able to focus on what he said because I had to deal with one of my boys. Thank you so much Dean you made our visit a very pleasant visit!!! He s was very knowledgeable about all the appliance questions we had.

Very friendly, didn't try to over sell and listened to our needs.

My sales lady rocked!! She read me and knew I didn t want to be sold on anything. I knew what I wanted and was in and out in 15 minutes with a new box spring, mattress and dresser, pretty darn quick!

A little bit of a wait to reach a representative, but when they answered it was a painless process.

This is my go to place for EVERYTHING! The staff there are so professional and friendly. Last time I was in I was greeted by two separate Managers one of which was named David and they were both so helpful. Will return again! Would rate 10 stars if I could just for the customer service!

We drove almost 4 hours to purchase four mattresses. I had looked at the NFMwebsite and was impressed with all the reviews on the Omaha Mattress Co mattresses. Scott the salesman was very helpful in helping us pick out exactly what we need for our Tiny House rental property. Thank you Nebraska Furniture Mart.

Great service in all departments, sales, checkout etc. The warehouse guys are amazing. When you pull up it looks like you'll be there an hour but I have never waited more than two minutes. So efficient!

Theresa was great at helping us through the myriad of options in recliners. Great sale process. Very pleased as always with NFM.

Didn't have to wait for a salesperson. Amanda was spot on ,we were in and out and loaded in about 45 minutes.

Customer service and overall staff knowledge and willingness to help is always awesome.
Selection of goods in store is generally good, and the staff have never failed to take the time to look up what options are available but not displayed.

So helpful and our sales person Sydney was great. She helped us get matching pieces for our set and made the whole process quick and easy. Thanks!

They were in and out in 5 minutes. Brought the new washer into the basement, hooked it up, and hauled the old one out. Literally 5 min. They were great!

Very nice experience was looking for a new laptop and the gentlemen who helped me was very knowledgeable and helped me find a laptop in no time.

Always a great shopping experience with a wide selection of furniture. Good prices, good quality, great service!

Joe was extremely professional in helping us find flooring for our new home. He showed us different options along with helping save the most money, but still getting a quality product. NFM has never disappointed me in the 10 years I ve been shopping there and these are the reasons why I will continue to shop there!

Billy down in bedding did a great job in helping us find what we were looking for and also gave us some other options to consider. He walked us through the delivery process and also helped us think through what we needed hauled away so we weren't trying to figure out what to do with our old items. Great job Billy!

Bob Brinkley was really great. Very efficient and very knowledgable

Jim was a great salesperson. He was very accommodating and professional. When the items were not in Omaha he called Kansas City to check for them.

I love the checkout process now, everything is so easy!

Absolute BEST customer service from Jeannie S. X24494. Very honest, thoughtful, knowledgeable and superb in helping us find a new refrigerator. We did our research and Jeannie took us right to what we wanted and needed. Two thumbs up!!
NFM is the place to go for reasonable prices on quality appliances!

Everyone was so helpful! They were able to pull up maps on their tablets to show us exactly where the TV stand was that we were looking for. The one we wanted was not in stock but Sophia was able to reserve one in the next shipment so we will have it early next week. We couldn't be happier with the experience.

Bill Bier in the kitchen appliances made a great experience for me and my family helped us choose the right dish washer very knowledgeable of his products also very great at explaining the details of the extra warranty thanks again for a amazing experience Bill

I still don't have the night stand I ordered in May

The young lady that helped us was friendly and professional. Would like to have her wait on us every time we go to NFM!

Ron M. in appliances was a pleasure to work with and went above and beyond to give me an amazing customer service experience!

I also had another experience purchasing an item online and it could NOT have gone more smoothly! Great experiences.

Ron Damewood was very knowledgeable and helpful to us as we searched for an adjustable bed. He made the process very simple and answered all our questions.

Great sofa and chairs. Also loved Terry for helping with a TV and getting us free shipping. Super salesman!!!!

My visit was related to major appliances on 9/15/19. Our salesman was delightful! The customer service gentleman was very patient, understanding & compassionate to our needs. Thank you NFM for great services!