Nebraska Furniture Mart Reviews

I m shopped out furniture Mart for many years and still have every piece of furniture that I bought from the store the quality is great and worth the price.

Excellent customer service today from Red McCloud when I called. Very helpful and friendly.

From entering the store to exiting it was a very positive experience. Excellent selection, on the spot knowledgeable, courteous salesman. Everything was in stock & delivered in one week. Delivery men courteous & efficient. Notification via texts & phone were excellent.

Can not wait to have our new bed delivered tomorrow! Our sales man, Phil G was absolutely wonderful. My husband was with me and Phil was quick, to the point, no BS and he kept my husband happy which is a double plus. He found us exactly what we were looking for and, I m not exaggerating, we were in and out of the mart within 30 min. Made our purchase and we are both very happy! Thanks Phil G!

Letty was very helpful and patient with us while shopping for our bedframe. We had two little ones and she was kind and understanding with them. She was knowledgeable about the product and took time and asked the right questions to help us through the process .We can't wait to get it all set up!

Ron Massow helped us and was very informative, listened to our needs, and gave us great care!

Jody did a great job of explaining the process. Looking forward to next steps

Our salesman s name was Jeff, he helped us in appliances. Very welcoming, kind, and helpful.

NFM does a great job of staying up with supplies. Also, their staff is always friendly and willing to help.

Too much salesman presence, got accosted three times just going half way up the tv aisle. Decided to quit looking at them. Other than that it was a good experience

My sales rep was very friendly and pleasant and came over to assist me right away.

Theresa L X24698 was great, she gave us all the information we need in a professional yet personal manner to make our decision on the right lift chair

Very considerate of current cdc recommendations. Fast and friendly.

Robert was incredibly helpful in confirming which TV we wanted. There was going to be a month wait to get more in stock, but he searched other stores and got it bumped up to four days, did some more digging and got it bumped up to two days. He was very easy to work with and gave us honest suggestions which matched our research.

It literally took us less than twenty minutes to pick out our washer and dryer and have it loaded on our trailer. Highly recommend the mart!! The only thing to complain about is that I would have to wait a month to get the grey color. I just went with white since they had it in stock!

Always a great selection. Beautiful items and helpful staff.

For 50 years, Nebraska Furniture Mart has been my go-to place for the things I need in my house -- appliances, furniture, carpet, tile, granite, electronics, cameras, office furniture, televisions, mattresses. You name it, I've purchased it there. They have everything -- but more importantly, they provide outstanding SERVICE. Everyone is kind, helpful, and responsive to my questions. I could ask for no place better!

It was well worth the drive. Staff was friendly and accommodating. I ll definitely be going back!

Have purchased many things there and always have great service. Today we were helped by Cory in the recliner section. He was awesome. Showed us how to install battery for power recline. Look him up if you ever need a recliner at Nebraska Furniture Mart.

Bill in bedding was like, having my best friend take care of my family. It was an awesome experience!!

Absolutely Wonderful. Found everything I needed, and prices were Awesome.

From the time we walked in the door to when we left we were very pleased on how each employee treated us! Jeffery K when we bought our furniture to Clayton O in appliances to Jo at the Financing Department were all so helpful and it was a great experience today! We highly recommend Nebraska Furniture Mart the next time you are looking to furnish your home with wonderful items at great prices!

Craig was great to help me out. He had to do some digging to find what I was after. You had it in stock and I got to take it home with me. Thank you very much.

The gentleman ( Tom ) that waited on us was excellent and he's the only reason I stayed and bought the chair. The ad said $0.55 on the dollar and when we got there and it's not what the ad said,it was very disappointing and misleading. It wasn't $0.55 on the dollar it was the price that it was. I've been dealing with you for over 23 years and this is the first time I felt like I've been done wrong. You've got great products and great prices you don't need to mislead.

Mimi Luce, your sales rep, helped us pick out perfectly matching furniture by just us showing her a picture of the walls and flooring. I was reluctant until it shows up and it s perfect. It s nice to have help putting it all together!

We bought a 1bedroom apartment full of new furniture on Saturday morning. Called Mr Mover last minute for a same day delivery. He showed up on time. Loaded and unloaded us in record time. Including carrying all furniture down a steep incline, across a yard and into our patio door. He honored his original quote even though the task was way more difficult than he imagined. Thank you Mr Mover and helper! Job well done!! Highly recommend.

Jeran was great asking us questions and showing us multiple options. Found a perfect couch for our basement. He is very personable and knowledgeable about the products at NFM.

Unbeatable prices. I was a Walmart fan before but I have made the switch to Nebraska Furniture Mart.

Elaine in the children's furniture helped my husband and I pick out a dresser for our nursery, and she was an absolute delight. I would prefer her to be the regular sales lady for our future purchases

Maria did an amazing job. She went above and beyond helping us make our purchase.

I have had very good experiences with nfm. My only complaint is that there never seem to be enough sales people!

Great store Great prices! We only shop at NFM for a Lot of stuff.

Good prices and the staff are helpful. It is however very difficult to get a representative to help. We ended up needing to go to the customer service desk to page an available representative over.

Sarah R. in the large appliances section was very helpful and friendly.

Knowledgeable and helpful staff. I have enjoyed working with Nicole Burress on several purchases over the last year.

Tom was fantastic! He found us exactly what we were looking for. Very friendly service. We will definitely be back to see him. Thanks Tom!

Very nice customer service and descent pricing. Just wish delivery could've been a little sooner. But no problem still impressed.Thanks NFM!!

Employee was very nice and gave amazing customer service

I purchased a gift on the pre-Black Friday sale. Was able to get the gift at a great Price. Fast check out. Great experience.

Great customer service, most always happy with the product. Most recent visit was during 7/20. Still great customer service and knowledge.

My wife and I had been looking for a new recliner. We had an idea of the model we wanted but couldn t find it on the showroom floor. Derek stopped and asked if there was anything he could help us with. He found the recliner for us and showed us comparable pieces. It was a quick process and Derek answered all of our questions. Within minutes, we had the product we came for. With our NFM account, he had our order processed and paperwork completed. We were directed to the warehouse to pick up the recliner. They loaded up and secured our purchase within a couple minutes! Thank you Nebraska Furniture Mart for another great experience.

The staff that I have talked to has always been helpful. If theres something on sale cheaper elsewhere they will price match it. If theres an issue with anything that they sell they do the best at making sure that customers are completely satisfied.

Vicki in the small appliances is the best she has always helped me, she gets things done.

Jacob was very helpful and so personable asset to the company

Brandon was awesome, he was helpful and polite. He definitely gets 5 stars.

That doesn't mean everyone who works there should get 5 stars though..

We bought our appliances online from NFM a couple months ago & had such a great experience we decided to get our sofa from them as well. I m slightly nervous about the color being accurate per other reviews, but I m trusting it will be true to the slate color as the description states! We love NFM!

Our salesman, Jim, was awedome to work with. Thank you for being so patient and explaining everything. It really helped in deciding which couch to buy. Love the one we decided on.

Sergio knows everything there is to know about printers. He is kind, courteous, accommodating and warm. If you have a need for a printer.... go see Sergio at NFM.

Very awesome! Our gentleman was respectful and had our needs met quickly. Thank you NFM!

Very good service customer service. Reps were helpful and knowledge was far above. Can't wait for my next visit

John Cappellano was awesome! He answered all of our questions patiently and he knew a lot about the furniture. I d recommend him anytime.
Very cool guy!

Nfm is the first place I go to for anything I need. They always have the best deals and their employees are always so helpful. They're definitely there to serve you which is great. I will keep shopping with NFM oh yeah and they have a huge inventory in STOCK

Worked with Ryan in purchasing a table and chairs. He was very helpful and didn't mind looking things up for us. He helped us until we decided on what we wanted. He was a big help. Experience was a good one as always.

Found what I was looking for. Connected to salesman as we had the
same first name. Price was cheaper than I expected. Delivery
men were clean (it was pouring rain), took old appliance, replaced
doors and moved items and were friendly.

Excellent customer service. Thank you so much for the "no pressure" salesman that helped me. Thank u again!

We always have a great experience when we shop at NFM! Customer service is always top notch with friendly and knowledgeable staff. Finding and buying here is extremely easy quick. Thanks NFM!

got a gas cook top for a very good price. helpful salespeople.

We purchased another TV from Roger. We always call ahead and make sure he is working so he can help us. He is an expert and is current on all of the new technologies. We trust his opinion and advice which makes our decision on which TV to purchase very Easy! He always makes sure we have all the extra cords, warranties, mounting brackets etc... we need. We always feel great when we leave and have never regretted our purchase.

I measured the spot to put an electric stove, then went to the NFM website to look at the offerings. I wanted coil burners and I had a couple of options. I picked one that was delivered soon after I placed my order. The guys bringing it in the house were very careful to not scrape my doorways or walls, but they were still fast. I m very happy with the experience, and I didn t even have to leave home.

Tammy was amazing! Great attention to detail. Can t wait for my furniture

1). The delivery guys were good , they left a little Nick in the ceiling but it s a tight spot to squeeze a king size mattress up to second-floor bedroom .
2) there should be something said to the customer, in advance, if the old mattress to be removed, has a stain on it, and the delivery individuals supposed to be removing it wont take it. We were not told this when we contracted and paid the Nebraska Furniture Mart to remove our old mattress upon delivery of our new mattress. so there was a bit of a discussion with the delivery men that could ve been avoided. Ultimately the deliveryman agreed to remove our old stained mattress and take it with them, regardless of it s recyclability.
Alls well that ends well.

Great experience. Excellent salesman. He answered all our questions and was a great help. Love NFm

Back again for great prices and help! Will continue to buy from ncm!

Online ordering was easy. Allowed me to give instructions regarding delivery

The 2 gentleman that helped me were very knowledgeable. NFM has the best products and the most reasonable prices. That's why I continue to shop there.

I am always happy shopping at NFM. Your employees are always so knowledgeable and helpful.

Normally a 5 Star place but since Mrs B sold it and my latest experience a 1 Star is a stretch. Bought a slightly damaged fridge and was told delivery was next day. Had to call 3 times to get projected delivery time. Then received text fridge wheels damaged and needed repair first. Next day received call that fridge LOST IN WAREHOUSE and unknown delivery date. After numerous calls and going to store to talk to rep Erica I found out she does not work in store. Numerous more calls with Erica I was informed I would only qualify for $150 for the delay/delivery issues and at least 3 days before delivery. More calls with Erica I was told 10 days for parts to get to warehouse for repair. All this time without new fridge and loss of food on fridge/freezer. Only good thing was working with Erica who was EXCELLENT in dealing with my issues and my heated at times voice over this issue. ERICA gets 10 STARS and NFM gets MINUS 10 STARS ft customer support.

Rick did amazing with our Apple purchase, thank you, can t wait to set it up!

Josh was every quick and took care of us right away!

We have shopped at "the Mart" for many years. They provide professional assistance and always have the best prices.

Saleswoman Dixie was very knowledgeable and helpful.

Great customer service and great selections for anybody

Our experience was awesome. The person who helped us in the TV department was very responsive to what we were looking for. He got us a great deal and the whole process was super easy. Will definitely do business there again.

We had called ahead to ensure what time the store was closing due to the changes recently, and were told it closed at 8. We knew exactly what we wanted down to the sku number. We just kind of wanted to look at the fridge in person instead of just ordering online. When we arrived we were told the store was closing in 3 minutes, we were shocked and one gentleman said well you know what you want it should be quick and headed us back to appliances. While walking back, what I am assuming was the department manager through a fit and said they were closing the gentleman said they want to buy a 2600 fridge and know what they want, he said well it doesn't really matter and at that point I said forget it we will go somewhere else. There was no reason for him to be so rude. We drove 2 hours after calling and were unaware of the rioting going on nearby. On the other hand Tina Richter helped us online and was very professional and nice. But I do believe we will be looking elsewhere for our future needs.

Recently I had experience with four sales personnel at NFM. Three out of four displayed excellent sales skills and willingness to help my wife and I select and buy furniture, the fourth person was just "there." The three that helped showed a patience and willingness to help us through the buying process. They never pushed for a sale and we found them engaging, friendly, and knowledgable about the stores products. If they didn't know an answer to a question, they would check with someone else to give us instant feedback. We really like the fact that the tablets they carry around with them gives them instant access to information on products and even allows the sales person to complete the transaction and not pass the customer off to a checkout person. Very efficient. It gave me a renewed confidence that NFM is still one of, if not, the best place in Omaha, to shop for furniture.

Had a great experience at Nebraska Furniture Mart in Omaha.

Really nice big store and the staff were friendly and accommodating

Always spend money, but it is always on great stuff.

We went to possibly buy a new camera, to supplement the great Canon Power Shot that we use often. We are going on a trip to Korea and Japan and don't want to miss anything. The problem with our own camera seems to be that it uses up batteries too fast. As we approached the digital camera counters, a young man, David P x24147, approached us to see what help we needed. He looked at our camera, took out the battery and noticed that it's kind of worn and warped. He reminded us that batteries don't last forever, through all the charging and discharging, they wear out. So, he sold us a new battery (we actually bought two.... don't want to have a dead battery ruin a shot!) and I picked out a new SD memory card. David promptly rang us up and we were out in a flash. David was very affable, personable, informed and accomplished at what he does. Thank you, David!

Went to NFM for an office chair. We had excellent customer service and found a chair at a very reasonable price. We re very satisfied with the process and we also have 30 days to return the chair if we re unhappy with it for any reason.

Always get great help here. They have quality products and even some helpful financing options. Furniture, appliances, technology, entertainment they have it all.

Kelly from customer service was so helpful with some shipping questions and concerns. We have spent over 10K with this company in the last 9 months and we are amazed at our level of satisfaction with the merchandise and the salespeople. We ve done business with many local Furniture and appliance companies in Texas but Nebraska Furniture FAR surpasses them all in every way!! We re glad you came to TEXAS!!

The website was easy to navigate and provided great options for laptops I was looking for in my price range!

Mimi did a great job helping us select a new couch.

Awesome staff and prices!! Went in for a chromebook and came out a very happy customer. Thanks NFM

Chad made shopping for a mattress much easier..

He was very knowledgeable, professional and helpful.

Needed a freezer. Found one in another store. Should be delivered next week.

It was a breeze ordering what I needed on line. I also was able to compare prices online and found NFM was cheaper than Walmart or Amazon Prime.

Didn't have in stock my first 3 choices so I had to settle with cheaper..salesman was ok..

I've been an NFM customer for almost a decade, and my grandfather for several decades. Their prices and customer service is always exceptional!

Bev D did an excellent job walking us through the mattress buying process. Got exactly what we needed.

Wouldn t shop anywhere else

I ordered a fridge on June 27th for my new house. The sales person told me that they couldn t guarantee anything due to Covid but didn t see any issue with it being delivered on July 29th. I enforced many times that it was important for me to know if something could be delivered or not because I had gone to other stores and they were saying two months later. And if it couldn t come then I would have chosen differently. Then three days before the arrival, I got a call that it was delayed due to Covid but they thought it would come prior to Aug 24 (approximately two months after initial purchase).Then today got another message delayed to Sept 4. Now I understand we are in a pandemic and that NFM is dependent on the manufacturer. I called customer service and asked them and they told me there were over 200 back ordered and I asked if my order was like #10 or #150 to try to understand how close it might be and they were not able to provide that. I also asked if they could tell me if they have been getting some delivered by the manufacturer at all and didn t answer that either. My issue is that they aren t up front with what is going on. I understand they get dates from the manufacturer but it is apparent those dates aren t reliable at this point and that needs to be communicated to the sales people to say to the customers so customers can make decisions with as much info as possible and not be mislead. They need to own up to this instead of putting all the blame on the manufacturer. I bought my fridge during the 4th of July sales so if I cancel now and try to find one in stock it appears I will have to spend quite a bit additional money. Right now I m living with mini fridges and NFM has never given me any additional options besides cancel or keep order. Very disappointed and frustrated by this experience.

I have furnished my house with products from the Mart. In this case we were shopping for a mattress. The sales staff Scott was incredible. Made it so easy we ended up coming back and replacing an entire bedroom set days later Scott was off so we dealt with Maria also incredible. It has always been a pleasure to make deals at the Mart. Thank you very much.