Nebraska Furniture Mart Reviews

My experience at Nebraska Furniture Mart is always excellent they are prom polite I would recommend Nebraska Furniture Mart if you need anything to order they do it really quick

Salesman was quick and he was able to print off our papers so we didn't even have to go through the cashier.

Decided to buy a 2-in-1 computer and went to Nebraska Furniture Mart. Was immediately helped, the sales person Rick G. was extremely knowledgeable and explained the pros and cons of the different brands and models available. Great service as always!

Great service foundbexscly what we were looking for

Got in and out quick, parking was normal for a saturday afternoon.

normally we don t have any issues at NFM and up until now we have been very pleased with the service. we went in to put a new tv on their layaway program and NOBODY there had a clue what to do. we spent the last almost 90 mins in there while the employees called multiple different people trying to figure it out. the ONLY GOOD thing about our experience was our sales person...he was very knowledgeable and answered all of our questions we had. as for everyone else...i think it s time for the managers to get them proper training on the services they offer.

Best place to get almost anything you want or need!

Salesman was really good....didn t try and upsale us.

Brandon Craig was very knowledgeable and was able to explain everything in terms I could understand. Great at customer service, I know because I taught customer service for 20 yrs.

Called customer service for help with my charge account. Questions were answered quickly. Online ordering is also very easy.

I had been looking for a sectional for weeks, stopping in on a regular basis, but never finding the right style. Not to mention the right salesperson to help me. That changed today. I was helped by a fantastic associate, Tamara Taylor, who I am happy to say helped me purchase the perfect item for our room and lifestyle!

I bought a dishwasher from the scratch and dent room. I had difficulty getting a salesperson to help me -- I had to go out onto the floor and ask one to help. He said he would find someone for me, The salesman who showed up was great, but nobody noticed me until I had to ask for help.

Jill came over and introduced herself right away in a friendly and sincere manner. She helped me purchase the items I already knew I wanted. She was very enjoyable and knowledgeable about the products. Should I ever need items in her department again I would definitely ask for her help!

Mr. Rodriguez was calm, professional, and make great recommendations! Perfect sales agent.

We went to buy new tv/ sound systems for two areas of our house. In 30 minutes, our salesman had helped us pick out both systems and we were on our way home!
Super friendly, efficient and knowledgeable about all of the products in his area.

Appliance damaged did not feel like anyone listened or cared about the issue I had with re delivery. First driver had a major attitude. Operation manager Nate said he would call me never heard from him. To be fair the driver they sent next day was fantastic and personable. Otherwise I d have given them a 1

Great customer service! The salesman showed me what was the Best Buy for the value.

John Kundra helped with finding the perfect refrigerator for us.

Karla did a great job helping us with a new washer and dryer!

Great experience. We weren t bombarded by salesmen. Ours was knowledgeable and to the point.

Quick and easy place to buy a new TV. Great price too.

Had a very pleasant experience working with Aj Pearson! He was a very attentive sales associate!

The gentleman that
brought me my order was very polite and accomodating.

I went into the store to place my order because online was telling me I couldn't pick up my items for 5days but it was also telling me in the product details that it was available in store and on display. I was able to go into the store get my items and have them in my home the same day. Online not so good, the store was great!

Billy Shuttin and Ben are so kind and helpful! Thank you

This trip we bought our dream dinning room set. The sales associate was professional, knowledgeable, and friendly. We are very satisfied with the overall experience. Thanks NFM!

Liwan Philirack-Barnes was an excellent salesperson in the countertop area. I've been to the dept several times and have not received the level of advice she gave.
If you need someone to help work through some of those tough dilemmas, she's your person.

Alex was fantastic. He was very professional and knowledgeable. We will buy our next mattress from him as well as recommend him whenever we can. He s an asset to The Mart.

The sales people were very helpful, friendly and prompt.

Always have great customer service which is why I keep going back!

I just purchased a Proform HIIT Trainer Pro fitness machine and was helped by Jared S. He was super nice, knowledgable, and very helpful---definitely a great experience!!!

I wish my Sales Associate, Emily Kudlacz could work in every department. The Mart can be overwhelming when you are redoing your home decor and she suggested things I would very even thought of. HIGHLY RECOMMENED!!!!

Roberto worked with me in the appliance department; I was purchasing a total kitchen appliance replacement for an existing kitchen. He was knowledgeable about the dimensions and the product features. He was professional and patient with me even when I changed my mind several times.

Jill was great, very informative on washer and dryers. Would recommend Jill all day, we would have purchased a completely different sent and spent more money. Thank you Jill

Our sales rep was wonderful with one minor exception. We purchased a recliner. Asked to have the back removed for pick up which was not noted for the warehouse. We had to wait a few extra minutes at pickup but it was minor.

I couldn't get any one to help me, after walking around for a long time. I left frustrated!

Rick knows his stuff and was able to guide my grandson to a computer that will serve him well in college. Lots of questions and answers going on between them! Pleasant experience

Everything was great! Best place to get everything for ur new house.

It s disgusting NFM is staying open during these times considering the population density of your store. You also have many older employees. Looks like NFM values profit over the well being of its employees and the community.

Super quick and friendly service! In and out with what I needed.

Kevin S made buying carpet a wonderful experience, 10/10 would definitely recommend to everyone!

This place has anything you might need or want for your house and you will always find it in your price range. The staff is always welcoming and eager to help you with whatever you need.

It took us almost 30 minutes before anyone asked if we needed help! Not due to lack of staff! Very irritating and unacceptable

Excellent service! The salesman knew that I needed a 27" dryer for an older home. I bought the wrong one against his advice and had to return it. This was also simple enough. NEVER GO AGAINST GRAY HAIR TOO MUCH KNOWLEDGE! LOL

Many models to choose from but not many in stock. We did bring one home but wasn't exactly the one we wanted but we needed one so we could have Thanksgiving.

My lovely wife and I enjoyed our experience. The saleman Kentrel was very helpful and friendly. We are very happy with our purchase of furniture.

Tonight, we had a great shopping experience! We were able find a recliner and a love seat to purchase in less than an hour. The service was great.Our salesperson, Cory helped us to find the color and brand we were looking for. We knew what we wanted and were not pressured to buy more than we wanted to spend. Our purchase will be delivered next Monday. We will be back to buy again!

Great place for the prices, but I would probably buy something if someone actually offered to help me

Lucas was extremely helpful in helping us place our order and to ensure everything went smoothly!

Very informative and patient while I picked out a mattress

Excellent service from Cody very informative and not pushy, would recommend him to everyone we know.

I really wanna take the time to thank all the warehouse people. they do an amazing job at keeping everything in order and flowing at a good pace. I appreciate the precautions used on my merchandise.

The service was great with limited time. I hope the product is just as good as the service....

Great selection. Just be careful when making returns. I will not allow them to mail my refund again. The amount was half of what was paid. When I called, they had bogus tile install charges and carpet extras. Hold on the flooring bill was paid in full separate before install. Now where are these coming from? Tile job 30,000.00. We were left with uneven heating on our floor with 1/2 of the entryway cold. Weirdest title install job. They have a lot to learn. 1 guy doesn't know much from the next.

Very disappointed went in to buy bunk beds the ones we like you could not pay to set up ladders were separate and not in stock have to wait a month to get the ladder which they wanted to charge me again for delivery and after spending 1200 dollars you are going to charge me 110 dollars for delivery if they had a bed the mattress was out of stock been a faithful customer but this will probably be my last dealings with NFM because it's all about the shareholders not hard working everyday people NFM needs some competition and then it might change their attitude about the common man

The greatest furniture store ever. Has literally everything I could ever need, and then some.

Was disappointed about not having certain items in stock, i need that computer for Monday, but its 3 weeks out. So i was going to get laptop for now and they didnt have the 1 I wanted in stock. And we had to settle on a filing cabinet that doesnt match the desk we got 2 days ago.

Easy shopping experience. Sales woman was very nice and easy to work with. In and out quickly picking up our item as well.

Found what I needed by self quickly and flirted with the security guard went out the door that fast! Great deals! Got it done happy girl!

We, the people of Omaha, are spoiled by having such a well stocked and accessible furniture store in our area. I'm always able to get exactly what I want without hassle or pressure. When I'm in the market for a new appliance or TV, I always check out NFM.

I absolutely loved working with Rachel Adams. She was professional, knowledgeable, extremely helpful, and very nice. She didn t make me feel rushed and she walked with me through the store showing me items to help me narrow down what I was looking for. I have a few more items to purchase and I will only work with her again!!

The sales staff are always pleasant and willing to find what you are looking for. The experience is always easy and quick with the sales people. Our sales person was knowledgeable and interested in our tastes and helping us find exactly what fit our budget along with our choices in furnishings. Will definitely be back.

I love shopping at Nebraska furniture Mart. Thry aways have what I need and at the best prices.

Not pressure shopping at all. I describe what I'm looking for, they lead me to a few options and it's truly my choice, my decision. I've been there many times and experience the same each time. It's refreshing.

Sometimes out takes a little long for a sales person to assist

NFM is advertising half of rugs. I carefully selected two rugs only to find out that one of them does not qualify as it is a factory direct. I did not see this exclusion in the advertisement and when you click on the sale for rugs my chosen rug appears.

Nikki in bed sales was awesome. Knowledgeable and easy to work with. Go see her if you re in the market. We switched to a traditional after trying a popular bed in a box brand. Worth it. NFM was my first and only stop to get back on track. Thanks, Nikki!

Edit: Once again, NFM has knocked it out of the park. Walked it and was greeted by a knowledgeable salesman that helped me find the right dishwasher. Made it fast and easy. Will not shop with any competitors again.

Camera sales were apathetic and inexperienced. Two young men seemed annoyed to help me choose a portrait lens. Then when I came back from getting a cart (standing there struggling with my arms full and they couldn t have cared less).. the one who was handling my purchase sent it through as a purchase rather than giving me a ticket for cashier. The problem there is if my cashier hadn t have noticed and helped, I would have made two purchases on my mart card and not gotten the 24 mos interest free financing. She seemed scared to ask her manager for help trying to fix it for me. Manager was abrasive and I could tell why the cashier was nervous. I keep going back but have been consistently disappointed with NFM experience the last 6 months.

Overall I had a great experience sales team was knowledgeable and my salesman Jacob seemed genuinely concerned that all my questions get answered before I made the purchase during the purchase and after the purchase. He answered all my questions most of them before I even ask them. I did not feel pressured to make a decision at anytime. Overall a very pleasant experience in purchasing new appliances for my kitchen and home. Job well done!

Brady and Beyan were extremely helpful. They were courteous and knowledgeable. Easy and fast purchase of a treadmill.

Huge selection in every department. The salespeople acknowledge you and ask if you want assistance, but they generally don't push. That allowed us plenty of time to narrow down our options. Once we requested help to finalize our choices, the salesperson who assisted us was very patient and helpful. The prices appeared to be reasonable for a mid-range furniture store, with variability in prices for each kind of item we looked at.

Always a pleasure to look around in Nebraska Furniture Mart

As always, service was great and I walked out a very happy customer.

It was nice that we were able to browse without being too pressured, but when we were ready for assistance we quickly were able to find an associate to help us. Justis was extremely informative and answered all our questions with ease and knowledge. Very great experience!

Melanie rocks in the leather couch section. She s not pushy. She answered all our questions and found the best deal to meet our needs. Thanks!

Julie was such a great help! Very knowledgeable of the product available and offered alternatives if we were a little unsure of our choice. We purchased 2 new chairs and left confident of the choices we made.

Courteous knowledgeable salespeople. I felt sure of my purchase. Friendly competent warehouse/ loading dock staff.

I was given quick and fast service to help with what we needed.

We picked out and bought a refrigerator and stove in a hours time. Our salesman,Bill, was very helpful and got us what we wanted.

I purchased an end table today when we got it home and took it out of the box it had two spots on the edge of the top where it is scratched. Not worth it to us to package it back up and bring it back, but not real happy.

Very positive experience...great selection and very helpful staff....one of my favorite stores

Great customer service their representative found us and located our item in their warehouse

I m extremely impressed by the fantastic customer service and the rest of furniture Mart. I ve always been taken care of and treated fairly when visiting him ask management. I ve purchased a laptop, several cameras and several camera accessories as well as audio equipment. Nebraska furniture Mart matches prices without batting an eye. A huge thank you to Erik for his help in deciding to upgrade my camera. Best choice I could ve made!

The shopping experience with our refrigerator was excellent. NFM always has a variety of products and excellent prices. Our delivery was scheduled for the next day.

Very much enjoyed our experience. David in mattresses was extremely helpful and I believe we got the model we wanted. He was very knowledgeable and not at all high pressure. And he has Bengal cats which we love.

Jerry Bauerkemper

Hello. I had a very pleasant experience. A lot of items plus the saleswomen and salesmen were all friendly and willing to go the extra mile. Would recommend it any day of the week. Thanks again!

Our Salesman was the most knowledgeable I have ever worked with at NFM. Very pleased with his expertise. Anxious to have our dining table delivered.

Great service from Luke M in Appliances (Washer and Dryer purchase

The salesman was very snippy and rude when I asked questions about the product. I felt unwelcome and like I was intruding on his time even though customers were sparce at the time. Bad customer service experience.