Nebraska Furniture Mart Reviews

Hard to believe but I did not find a kitchen table and chairs that I liked. Also did not find bar stools that I liked!

Ron M was very helpful and knowledgeable on our purchase

Excellent experience. I always expect and get great customer service when buying from Nebraska Furniture Mart. My latest experience with Marty J x27967 was the best yet. I was able to receive even better deals and get the delivery date I needed. Absolutely EXCELLENT customer service from NFM. Outside of the price I'd work with Marty J again just for the joy and comfort of working with someone I trust to give me the best deal for my money

Excellent service! The employee helped me find the perfect living room glider at a very reasonable price!

Love NFM! great website and service! Always a smooth transaction! Love the same day pick up option!

Purchased wood flooring from NFM Omaha. Installer was Divine Wood Floors. Shawn did a really good job, his attention to detail was perfect. My experience with NFM was good. I recommend both NFM and Divine Wood Floors for floor installations.

Terry did a great job showing us options and weighing what was best - Thanks let see if we picked the right one

Was very pleased with sales person! Andria showed us a variety of mattresses and ask us what accessories we needed. Wasn t to pushy. Thanks Andria

The staff was very friendly and helpful. They helped us find the right mattress.

Anything you could ever want for your home is here. Helpful staff and efficient checkout and pickup. Top notch all around

Great selection of reclining furniture. Sarah helped us find the perfect seating for our needs, and made the purchase process easy.

Please do not waste your time with this company. I have made some considerable purchases over the last few months with only frustration and headaches. I ordered a refrigerator for my new home and was promised up one way and down the other that the fridge would arrive in approx 10 days. The fridge never came and NFM pushed the delivery out another 5 days. After the 5 days, NFM calls me and indicates that there was a problem and they accidentally did not get the fridge on the right truck. This pushed the delivery date out another 10 days. How do you live in a house without a fridge? Then, I was stupid enough to go back to buy a mattress and bed frame for my guest bedroom. Guests were to come and once again the delivery did not show up and the whole situation was a mess. My advice, don't waste your time. I am hopeful the BBB can help these matters in lack of customer service.

Excellent experience at NFM. Sales staff immediately greeted me and listened as I explained what items I was interested in purchasing. He discussed protection plans for the alppliances without pressuring for sale. Financing options were fantastic and thoroughly explained before checkout. Very satisfied with the service

I bought a long needed mattress. My salesman Tony seemed well informed and was very patient with me. Check out went well with Jo.

Went looking for a computer desk and as soon as we found the one we wanted we were approached by Connie B and she was extremely nice and helpful and got us all checked out and ready to go in a very timely manner. Picking up our desk at the warehouse was very easy as well.

Huge selection top end products at a reasonable price.

Letty Smith was great in helping us find our new mattress!!

Quick friendly service and the product I needed was available for pickup.

No pressure to buy.....he didn t make us feel like we were wasting his time by going back and forth, making sure the sofa was comfortable. So glad they offered a discount for paying cash!

Wonderful, in this place ever find good things at the Best Price, Thanks NFM.

Excellent customer service, and I wasn t talking to an automated robot. I talked to people!!!!
Thank you!!

Quick and helpful service. Found exactly what we were looking for.

Gabriel I m the mattress department was great. He really new all the different types of mattress s and took his time helping us find the perfect one. He explained all our options well and never made us feel pressured to purchase even though we did and were very satisfied.

I worked with Laura in the decorating department. She was truly a trooper and went more than above in customer service. I went in with no knowledge of decorating and she helped to put me at ease and provide awesome selections. I provided her with details of the room I was working on, along with other items I Currently had. I had gotten an area rug that I absolutely loved and bringing that picture helped her out. Thank you for working with me. Now to wait patiently for delivery!

I have been shopping at NFM since I moved to Omaha 10 years ago. Not once have I been dissappointed. Excellent service, good prices.

Bought all new appliances for our newly purchased home. Everything worked well, a year and one month after our purchase our dishwasher began to leak. Looked underneath, appeared to be coming from pump area. Called NFM customer service, said it had only a year warranty. Just disappointed they sell junk like this, not even an offer for a discount on another dishwasher.

I contacted the web pages they told me to contact, it was a waste of my time. Said they couldn't help me. They said to contact a manager at the store or call them. Why didn't they tell me that in the first place. Customer service is a joke.
UPDATE: We had bought all new Frigidaire kitchen appliances 2.5 years ago. The dishwasher went out last year, now the microwave is blowing breakers, (we had it checked by an electrician), and the refrigerator is going bad. Only our oven is currently working. No use calling them, they did nothing for us on the dishwasher.
Do not buy Frigidaire, loved the Mart for years, will be looking elsewhere, they see some junk.

Morgan Valeika was awesome to work with from the Design Gallery. She was so helpful and answered all of our questions. She went above and beyond to help us with our selection.

We continue to purchase items for our home from here. Ranging from furniture, bedding, and electronics. The service is top notch, and the items are very high quality. Highly recommend.

The service from the sales representative was quick, concise and friendly. I was not sold anything, just helped to buy exactly what was needed to solve the matter at hand and introduced to other options to meet my needs--the first time in 20 years.

We picked out carpet and pad for our house, Daniel was very helpful and took good care of us. We always check the Mart first when we need floor covering or furniture, They have a wide selection.

Ralph in appliances did a great job explaining the major kitchen appliances and help me with finding the one that fit the openings on my remodeling project. Great deals today!

Each associate I talked to was very helpful and was able to answer all of my questions! I was all over the place trying to determine what I wanted in a computer and I am very happy with the purchase I made! I always enjoy going to NFM!

Very knowledgeable salespeople. Prices are competitive and fair. Quality products. Great shopping experience!

Great selection, the sales guy that helped up pick out our furniture today was extremely helpful and patient as we made our decision. When we are ready to get out new dining room furniture this is the place for us. Also, pick up was very efficient and the guys were very friendly!

Fantastic service. Excellent job of explaining product

Staff was friendly and helpful also got free delivery

An order was scheduled for delivery by NFM for a specific date and time determined by them. They were over 2 hours late in delivery and didn t even call to let me know about the delay. I had to call and then was told by the customer service representative that they may be there almost 3 hours late. No help or explaining was provided by the customer service rep when I inquired about the delay. If a company schedules the time, I understood if delays happen but the lack of communication or understanding is not ok.

I found the perfect furniture set and It was on sale, even better. I can't wait for the free delivery.

Great quality furniture and appliances at a great price!

Great place to find anything for your home. Fabulous selection on every department!

It was rather simple. I found the items i wanted. The staff checked to see if they were in stock. They then provided me with the info I would ned at the check out. They made it very simple.

All of the guys and gals were absolutely amazing. They took their time with us and really helped us furnish our brand new home. Much appreciated!

Nicole is a wonderful sales person. She took her time with me explaining all the details and patiently waiting for me to pick the color.

Great selection! Everyone was very helpful and patient. It s hard to find service like this anymore. Very satisfied!

Furniture, appliances and everything you need for a home. Wouldn't go anywhere else.

I purposely looked only at recliners that were in stock so I could take one home that day. We drove 80 miles home, unpacked it and found greenish gum-like spots on the back. I spent 45 minutes on hold with customer service and was then told that they would bring a replacement for it in four weeks. In the meantime I need to keep it in like new condition, which is difficult since we have pets. The recliner itself seems comfortable, but now I have to find a place to put it where I can close the door and keep our cats and dog away from it.

Has really good deals for almost ever price range. Got a great washer and dryer set for under $1000

After looking at various online sites for furniture it felt good to be able to see & touch the actual items I needed. The whole process was quick, easy & painless! Amd there is no anxiety waiting & wondering if I made the right choices!

NFM always has the most pleasant sales people. They never pounce on you. I have been in the store 4 times in the last month checking out the gas ranges, and also to buy a new refrigerator for my mother-in-law. They have always been respectful to give us time to look, and were there when we had questions. They will also beat any competitors price. I always shop here first.

Glen provided great customer service and helped me pick the perfect vacuum for my family's needs!

Our sales lady was extremely friendly and helpful. I love NFM and people like her are the reason why!

We were very pleased with the friendly and quick service we received today. From both the furniture department where we purchased a couch and loveseat, and the camera department, where we purchased a new lens for our camera. The staff members in both departments were knowledgeable and very accommodating. Thanks for taking the time to help us find just what we wanted. Sincerely, Lee and Dee Foote.

What can I say, they have a huge selection. Was actually looking at lawn mowers, a recent addition to their offerings. Sales person was well trained and took the time to answer a number of questions.

Great selection and variety at all price points. We purchased new tile flooring in January and had it installed through NFM in February. Installation took 4 days (it was a large job) and the tile look great!

Really good prices and you can get basically everything there

Very patient and courteous would recommend to anyone.

Everybody was really nice, and we got a really good deal. We felt bad because we arrived right before closing, but nobody made that a thing.

Marcy our sales person was very knowledgeable and very helpful. I would tell anyone who is looking for appliances to go to nfm. We shop there often and never had a bad experience

Our sales guy was very helpful. The experience was quick and easy!

Every time my family visits NFM we have a good time. We enjoy simply looking around at all that is new and different. When we go there to buy something specific the sales people are always extremely helpful and quick.

Friday PM Easy parking good service made purchase on our way within 1
hour

I highly recommend talking to Louis Willamsen for all your flooring and countertop needs. He very knowledgeable without being "pushy." Must have run to the back a dozen times for us to grab samples, and always did it with a smile.

Order a new GE frig from NFM and based on the dimensions it would not fit as advertised. However, I selected a small unit that will not be delivered until next Sunday. Your current GE Frig will have to sit in the middle of my Kitchen until then and I'll have to go to the garage to get food until then as well. Now, I am extremely pleased at how your folks handled this problem and want to speak volumes about your online sales rep, Tricia @ ext. 23334 and the customer service rep that handled my exchange, Mario I believe. Tricia and I got disconnected when she transferred me, but called with concern that all went well! WOW, how rare is that! Both of these folks have made me an even more committed NFM customer. Thank You Very Much! Scott C

I would like to give Vicky Gurevich a perfect 10 in scoring. She was exceptional with her suggestions for my home office purchase. She knew exactly which office chair to offer me in size. You have an employee who really cares about the customer.
Mary Ellen Raines

Ben helped us pick out the perfect carpeting for our home. He listened carefully to our needs and recommended the appropriate carpet. He priced out everything in front of us and explained what the best deal for us would be. We really felt like he was working in our best interests. We were very happy with his suggestions and will definitely buy the carpet he showed us.

Awesome experience ! Matt with the Apple department was very helpful patient and answered all my questions. I got an awesome deal on my purchases and I am very happy.

Fast, professional, knowledgeable friendly service!

Erik was amazing and very knowledgeable I am glad we stopped to learn about the Bose home theater system. His interaction with us will keep us coming back thank you Erik.

Great customer service. The salesman checked me out right at the product. Was asked multiple times if I was doing alright! Overall amazing trip

My wife and I were extremely satisfied with our recent shopping experience at NFM. Sales rep Jody was very knowledgeable and of great assistance in helping us select our new kitchen countertops and flooring. Definitely glad we chose NFM.

All clerks and cashiers were extremely helpful. Thank you!

Mimi was very pleasant and knowledgeable she made sure we were happy.