Nebraska Furniture Mart Reviews

Our sales woman Tammy who has been there in 19 years was awesome she helped get our couch configured the right way she is a model employee. Then went upstairs and helped us pick out our bedroom furniture.
And still had time to socialize with my wife and I

Sales
Person was courteous and the crew that put my new stove in my truck was quick and thorough.

Went in for a new vacuum. I really like how they have them out so can test the sucking power. There were only two cashiers on each side, so I had to wait more than ten minutes to pay. I also had to go around to the warehouse to pick mine up, but that wasn t a big deal.

Waldemar Nowak was extremely helpful helping us with picking carpet. He gave us great information on the different types of carpet and pads available. His knowledge made our decision process less difficult. Thank you Mr. Nowak!

Drive through pick up was fast and easy, even on A busy day!

If you re at NFM looking for bedroom furniture and etc look for Rachel Adams, best sales around! Very friendly and helpful!

Have made many purchases lately. This transaction was easy and smooth. Bev did a great job.

Everyone is always so helpful I don t believe I have ever had a bad experience. Best place for anything you could possibly need!

salesman went out of his way to provide exceptional service and by that I mean he researched a previously purchased product to locate discontinued accessories which I purchased. saved me a lot of time and hassle trying to find them elsewhere and many sales people would not have put in that extra effort

Great service, knowledgeable, friendly, answered all our questions and gave us all the time we needed. Give her a rating of 10+ on a scale of 1-10.

I've been a customer at NFM for a few years now and I just had a terrible experience. I bought a $670 5pc table set and took it home. Upon putting it together one of the chairs came equipped with 2 right legs instead of a right and left. I took the wrong chair leg back to the store and Customer Service tells me they don't have anymore sets so they take my information and tell me that they will order a part and someone will call me in 2 days and tell me how long it will take to get the replacement leg. I decided to go see if the display table was still on the floor and it was so I asked the salesman how many were left and he looks it up and tells me there are 3 sets left. I explained to him the leg situation and asked him why customer service told me they were out and he tells me it's because they don't provide replacement parts for customers and that the manufacturer does and if they (the store) replaced they leg it would leave them with a set that has the wrong leg and they'd have to wait for a replacement!!!! Really! You sell me a $670 table set with wrong piece and you won't replace the incorrect piece! You have it in the store and won't replace it cause it means you have to order a replacement part and wait, you would rather the paying customer wait! I asked if I had paid to have it assembled and delivered rather than assembling myself would they have taken the correct leg from another unsold set to ensure it would be assembled and delivered on time and he couldn't answer and decided to just tell me he can't help me. It says a lot about the stores customer service culture that they wouldn't resolve such an easy request from a customer that purchased an item from them that was faulty. Instead of being reasonable they provide a run around. Their priority is to make a sale and then after that they show zero care to step up and take of a customer quickly and effectively if they sold faulty merchandise.

Our sales person was amazing! We had our three kids along and we were in and out of there in less than 45 minutes and that was choosing a TV stand, a TV , a DVD player, a soundboard and toys for the kids!

James was great. Very pleasant to work with and knowledgeable about the merchandise. I would definitely ask for him on my next visit to NFM.

I had some questions about the products I was looking to purchase. Zach was very helpful via the phone and I purchased right then. Thank you for your prompt service and answering my questions.

Fantastic selection and prices a must stop when looking for furniture.

Had a much bigger variety of range, more than any other store in area. Bigger selection on line. Had a helpful sales person in store albeit a little pushy. Would not give us room to talk comfortably. Ended up using online to order a different model on line.

Bought a couch from sales person Sharon She was knowledgeable decisive and helpful.There is a good assortment to choose from. I ll be going back shortly to finish the rest of the house.Pricing is also fair.

I had the pleasure to work with Anna S. in your bedroom furniture department. She was extremely helpful and knowledgeable about the products. Anna made what could have been a stressful experience (spending quite a bit of money) a smooth and enjoyable experience!

The one time I ordered from them, they cancelled my order for no good reason. Terrible store.

Great service and our sales associate helped me narrow down my choices. He gave great advice and measured the furniture.

Lots to look at and choose from. Great salesperson Sharon Ballard.

Luke helped me evaluate the various washer/dryer models. I chose LG after being a 30+ year Maytag owner.

Excellent deals and experience at NFM.
Actually we just stopped in to look at TV s, not purchase anything.
Instead we ran across fantastic deals on appliances at or below cost.
We ended up purchasing a French door refrigerator with water in the door, an above stove microwave oven with convection.
We also went over to Mrs. B s to check out bar stools and instead ended up purchasing a leather power reclining sectional.
All items were at or below cost.
Thanks NFM

Chad was super helpful and really worked with me to pick out the mattress that I liked. He was even understanding when I had second thoughts and had to change my options up. Definitely coming back to them again!

I always love shopping at NFM. They always have what I'm looking for in future or the electronic's at a great price. The staff is knowledgeable in there field and make the buying experience easy.

Bill was very helpful throughout my buying process. He was very knowledgable and made me aware of the sales going on for NFM cardholders. He even worked with me on splitting up the delivery and pick up items how I wanted.

Everything was great & I ve spent a lot of money there over the years but was a little taken back today. Just went in there to buy a video game for my son but decided just to look around. Anyways after I checked out and was exiting the alarm goes off. The big security guard/ cop came hauling over like I m a threat and began searching my bag with a fine tooth comb( only purchased one thing). Just because I m wearing a hoodie & sweat pants doesn t mean I m a thief. Wouldn t say anything but the alarm went off on the next guy & he just gets waived through. Hmmmm.... taking business elsewhere if you re going to have a cop hit the alarm on me embarrassing me and making a seen.

Best experience I ve ever had. John Cappellano was amazing.

The reason I am only giving a 1 star is because of the online ordering. I ordered a laptop and paid for it online and NFM thought it was a fraud case, they called me and verified it was me, and told me my order was out to he delivered. I had not received it by 7:55pm so I called, and was told they still thought I was not who's card I used, I assured them it was me and even offered to come to the store and show my ID. I went to the store and was told even though they charged my card over $1200 already for a laptop I would have to pay another $1200 to get the laptop I already paid for. So $2400+ I finally got the laptop I paid for twice. I wouldn't have spent another $1200 had I not needed a laptop for school. I was told within 3 to 5 business days I would be credited the first amount, but this is so annoying and uncalled for, and I feel one area should be informed what other areas are doing. Very displeased with the online ordering and way you make people feel like they cannot be believed they are who they say they are. Get it together NFM! WILL NOT REFER PEOPLE TO SHOP ONLINE WITH YOUR COMPANY...POOR CUSTOMER SERVICE

Massive store with a huge selection. Very friendly staff.

Lucy was awesome she got me exactly what i needed and i was in and out in no times thanks Lucy you rock!!!

Rachel was fantastic. I bought three beds, along with mattresses and sheets and was out in 30 minutes. I also received Labor Day discounts along with previous rewards cards from previous purchases. This is a Fantastic company, run by friendly and knowledgeable staff!! Highly recommend.

LITERALLY THE WORST. Searched for hours for the perfect, large, sturdy table. Found one...$1,200 later. Paid extra to have it delivered and put together. The chairs fell apart within 2 weeks! They used the wrong size bolts!! After a few months, the padded seating on the chairs fell completely through. The quality of items they sell now is COMPLETELY LACKLUSTER. The next year, I decided to go back. I bought a loveseat and ottoman. They didn t deliver the ottoman, or the couch pillows, AND ARGUED WITH ME that my order didn t include those things. I then had to call the warehouse, have them correct the paperwork, and drive down there myself to pick the stuff up. The only reason people rate this place so highly is because they finance!! I will NEVER purchase another item from this establishment as long as I live.

Nebraska furniture Mart is a great place to shop, excellent customer service, lots to pick from, and plenty employees to help when needed.

Fast and friendly service along with great pricing!

My wife and I found a really nice bedroom set for our first home together. The price was good and the sales associate who assisted us, Billy S. provided helpful information about the product and made our purchase and delivery setup easy. Thank you!

My salesperson was Jeremy. He was VERY knowledgeable and provided great customer service! I always hate it when salesmen try to get you to buy something very expensive, without knowledge of the product they are selling. Jeremy was VERY knowledgeable about the product, and gave me real world perspective in helping me determine my purchase.

Great experience finding and designing our new chairs! Such knowledgeable & helpful employees!

the sofa, loveseat, and chair were exactly what I'd been hoping to find. The sales person was fantastic in answering my questions and very product-knowledgeble. Delivery will be in a couple of days...

I purchased a refrigerator during the 4th of July sale. The model I thought I wanted wasn't part of the sale (which I knew). Luke, my salesman, was awesome. He pointed me to the same, slightly larger model, which was on sale, helping me to make a great decision. The transaction was easy and quick. I couldn't be happier!

I had a wonderful experience buying a new kitchen table and chairs. Carol helped me, the one I wanted wasn t on the floor so she let me see it. I never would have bought it by just looking at the picture so I thank her for her help!

Russell in the living room sales department was great! We went in thinking about buying one brand, but asked Russell his opinion when we weren t sure. Russell gave us his honest opinion and helped us come to the conclusion that the brand we were originally looking at wasn t going to meet our needs. We told Russell a little bit about our family and he helped us pick out a couch that would be a better fit for us. Once we decided on which couch he walked us through all of our customization options. While he was putting together our custom order we wandered over to reclining to look at lift top coffee tables. About the time we were getting confused Russell met up with us and helped us envision how the table would function with our new couch. Russell and our shopping experience get 10/10 stars. However, it all went downhill once we had to go up to the cashier counter. A gentleman named Justice was completely dumbfounded by processing our transaction. He didn t seem to be burning on all cylinders. He couldn t even count out the cash we gave him without relying on a machine to count it for him. Finally we got frustrated trying to get answers from him and just gave up. Paid him $200 more than we had planned on to save ourselves the aggravation of having to deal with him any longer. The checkout process would get 0/10 stars. It was that bad.

Got a new recliner with more support to help my bad back. After getting home and watching my wife, daughter, and friend struggle to get the chair inside, it isn t the color of the floor model I liked but a much darker brown.

Great experience at Nebraska Furniture mart today! Angela was the best help!

It would have been better but had to walk around a lot to find someone to help me. Then I had to ask for details on financing noone told me about financing. Had to wait a half an hour to get loaded for a office chair

Out of 5 full sized mattresses I wanted to buy for a bunk bed there was only 1 in stock.

We were totally confused by all the different tech specs on TVs. OLED, QLED, 4K, 120, etc etc. At NFM, Tim Kaipust patiently and clearly explained everything, showed us examples of the programming genres we usually watch, and offered a variety of price points for us to consider. He gave us plenty of time and space to discuss with each other. We are very pleased with our purchase decision!

Picked out a couch and took a night to sleep on it. Came back in and Paul helped us get sorted out in less than 10 minutes. He was extremely knowledgeable and very professional. Happy with the salesmanship and customer service.

We had a great experience with NFM today (our first time). They have lots of people working there to help so we never had to wait and the guy that helped us was very nice. Overall a good buying experience!

It was great. Found things I couldn't live without. very helpful and knowledgeable in all areas. Best deals around.

Great experience. Sales person was very knowledgeable and patient with our many and sometimes repeated questions

NFM always have the stuff I m looking for, whether it s living room furniture, appliances etc. Going there at first I had no idea what even to get or buy but once I ve got there and saw everything, i found what I wanted . Thank you NFM !

I love Nebraska Furniture Mart. They have always shown us the greatest curtesy and have always been so helpful. I buy lots of stuff from them and have Never been disappointed! They have great products and I will continue to buy from them! So happy with them!!!!

I recently purchased a washer and dryer, computer and a few pieces of furniture from NFM. The sales professionals were extremely knowledgeable and helpful, and went the extra mile to make sure we got the best prices and free delivery. We have shopped at NFM several times over the past 10 years and have received high quality furniture and appliances, and have always experienced exceptional customer service. I would highly recommend NFM.

Great place to shop. Very nice retail space and great people. I'll be back!

Ron Massow was great!! He helped us pick the set up of our new couch and showed us different fabric options. Ron knew his product and could explain it completely. It was a quick and easy transaction. Thanks Ron!!

Scott Tate was very courteous, informational and available to answer all my questions.

The staff was very quick to help us and was very friendly. For sure will be coming back to get more furniture in the future !

The gentleman who helped us approached us and was very helpful and energetic in finding exactly what we needed for a laptop computer was thorough and made sure we had everything we needed before we left the store to check out his name was Bailey Rose.

Scott was great helping my wife and I out. We were looking at a new bedroom set and had a few questions, he had all the information we needed plus more which was a huge help. Without scott today, we felt extremely confident in our purchase

Great service. Agent was a little dry but I got what I needed and it was quick

I have never had a bad experience shopping at Nebraska Furniture Mart. It is so convenient to walk in and have an expert ask the right questions to determine what my preferences are. Cisco was able to guide us through getting our entire purchase within an hour. Great customer service, friendly and willing to go through all the options. Thank you!

Brandon A. In the home theater department hooked us up. Love Nebraska Furniture Mart!

Nebraska Furniture is an awesome store and can find just about everything you need there. I will give it a 4 star because it's hard to find help when you need it but when you find help they are always pleased to assist you.

Found what I was looking for and was out the door quick.

Bailey Rose, was knowledgeable and Deb was very helpful with the purchase of my laptop.

I purchased a Dyson vacuum cleaner today at the Nebraska Furnature Mart. The salesperson, Miguel, was very knowledgeable and helpful. He showed me the various parts, how to clean the filters, use the attachments and empty the container. He was friendly and professional. I had a great experience at the NFM!

Morgan D was awesome! He was incredibly helpful and went above and beyond to make sure I got the computer I needed. Hands down the best experience I ve had buying a computer.

i liked that we were able to check out the merchandise on our own but there was always a sales associate close by to answer any questions and to help when we finally made our decision

Worked with Jordan in the flooring department. Very professional and listened to our needs to find the right fit as opposed to selling the most expensive. Great experience all around!

The sales staff was super helpful and gave me attention right away for the product I needed. I was done with my trip to Nebraska Furniture Mart ... from floor to pickup ... within 30 minutes. Thanks, NFM!

My cell phone died on Sunday June 9th. A few weeks before that, I went to NFM and talked to Eric R. about quality phones on a budget and he was tremendously helpful. Luckily he was there on Sunday and he got me the phone we talked about previously and I was in and out in 15 minutes. Eric R. certainly gave me the best experience possible, and his beard is legendary.

Order was not done right, so had to spend time with customer service to correct it. Everyone was super helpful and would have rated it a 5 if not for that.

Person who completed our order was thorough and extremely polite

Great customer service Jeff was great to work with.

Our salesman was very helpful and knowledgeable when helping us to pick out carpet for our home. He was able to help us get the best deal for our family. He was quick and efficient and got us in and out in a timely manner.

This is the best place to get anything and everything for your house. They have fantastic customer service, and great products.

Tom was so helpful and friendly with helping us pick out the perfect mattress ..Great customer service !

Where do I start?!!...this place is FANTASTIC...I always get something from there..I LOVE NFM!!!...one of the best if not the best store in the country!!

Went to purchase a mattress. No fuss! Jeff C. was quick and friendly. As we were leaving the store another associate offered to make our little kids paper flowers, and an instore See's candy associate offered the kids lollipops. At the warehouse we waited less than 5 minutes for our purchase and the loading personnel did a great job securing the mattress with no issues. Really positive experience today!

Drew was friendly and very helpful. I knew what I wanted when I walked in the door. He didn t try to change my mind he just assured me I pick a great dishwasher.

Our sales person was extremely helpful and pleasant. An excellent experience!

Michael W. was incredibly knowledgeable & helpful. Look him up if you want friendly great service!

Tom (in living room furniture) was very nice, helpful and patient. We really enjoyed working with him.

Great merchandise and awesome service all the way around.

Staff is extremely knowledgeable and patient! Letty helped us find a mattress that fit our needs and budget! I strongly recommend her. Walking in, we were extremely overwhelmed by the amount of options. She made the experience easy and stress free!

Helpful and friendly service. No wait, even during Berkshire weekend.

Got help quickly. Knowledgeable about merchandise.

Be careful with electronic returns. And go over delivery products for scratch or gouges. Plenty of beautiful stuff.

We needed a recliner for our mother and Bruce stay right with my mom and answered all her questions. He was very nice and helpful. We got in and out. Thanks Bruce

In April my boyfriend and I purchased a bedframe and mattress from Nebraska Furniture Mart. The sales person was incredible, I wish I could remember his name but I already gave him a rave review on the NFM survey we received. After 2 cancellations by NFM for delivery, due to their own mistakes, we finally got our items. We let it go as we were so happy with the actual items. Unfortunately, last week I purchased a new table from NFM, it was a floor model with no damage and I got it for a great deal. It was to be delivered today. I got a call at 7 am stating our table has been damaged and if transported it will likely shatter as it is marble. The options I received were to buy the same table for $637 when I paid $199 plus delivery, select something else or get a refund. So to no fault of my own I now do not get the table I was so looking forward to and the customer service on this issue was the worst I've ever received. Do yourself a favor and shop somewhere that values customers and what's right.

Was shopping for 5 appliances. Oscar was very helpful and knowledgeable. Unfortunately for them Lowe's price on the package was over 800$ less

Salesmen/women were very helpful. Answered all of our questions without making us feel rushed even though we came in 30 minutes to closing time. I think they helped us pick the right camera for us.

David did a great job with our family, great customer service and very helpful. Not pushy at all just honest