Nebraska Furniture Mart Reviews

Sales people were very helpful assisting us to choose a recliner.

Good sales help, in particular John who sold us the bedroom set and mattress.
We bought over $5,000 worth of furniture and bedding, and when we asked for the delivery charge for the safe, of $99, be removed due to the amount of money we were spending, it was strongly denied. Besides that, the sales manager added another $100 delivery charge. We did not purchase the safe.

Dirk was friendly and helpful. Answered all of our questions with honest answers. We didn t feel pressured at all to buy anything, he let us browse on our own when we wanted to.

I was in need of a couple of Apple products to make my life a little easier and chose Nebraska Furniture Mart (NFM). I went to the part where I thought they would be and I found them, but wasn t absolutely sure because they come in metric measurements and nothing on the box letting me know which devices there for. I stood there thinking I need to get a metric measure chart and some help to find exactly what I want. Just at that moment a young man came to me and asked if I needed help; this never happens to me.

Jeremy Olsen asked me what I needed and what devices I needed to use the accessories with. He new exactly what I needed, where they were at and showed me my options. He was familiar with his section of NFM and knowledgeable about the products. Jeremy was very courteous and friendly. I like that he gave me the option of ringing my order up himself or going to the front registers. I also like that he gave me his business card, which I will definitely put in my wallet and look him up the next time I need help.

Thank you NFM for having Jeremy there to make my shopping experience a great one.

Positive was it was quick, especially cause I went on a weekday. Only reason it was t 5 stars is I felt like my salesman wasn t as knowledgeable as he could have been. Despite that, it s the go-to place in town for buying anything home related. Wish they would haggle like they used to!

Great & friendly employees. Wife and I had a great first experience and bought a new bed.

Requested a late afternoon delivery, they wanted to deliver at noon! Can t get away from the office and NFM is not flexible on deliver time! Long story short no delivery for me, BAD CUSTOMER SERVICE!

I certainly didn't know about replacing my stereo receiver and got expert assistance. I even got 10% discount. Great job!

I wanted to thank #NFM and #SQUARETRADE for going the extra mile and standing up for a product that they no longer represent. We purchased a refrigerator a few years back and we really liked it but we had 2 problems with it. We contacted NFM as we had purchased the extended warranty and they had us contact #Assurant. Assurant sent a repairman out to look at it and he said it was an issue that probably could not be repaired but he made an attempt. The other issue he said he would order the part and they would mail it to me. Well his repair did not work and then we received a email from Assurant stating that they would not cover the part or the repair. Now not to get into details but both were essential to the use of the fridge. I called NFM and they said they were stuck with what Assurant was stating as they are the contracted third party. I called Ron Blumkin and left him a message and the next morning I was called by Andy, one of the top managers in the appliance customer service department. He had already did some homework and looked into things for me. I provided him with more information and my detailed notes. Found out that they no longer had a contract with Assurant and had a new company called SquareTrade. SquareTrade who had no contract with us took care of the issue. They had no reason to do so but to make an NFM client happy. They went above and beyond and took care of us and was very attentive to our questions and what was going on. By the end of the day we were taken care of and very happy with the outcome A+++ Customer Service by both NFM and Squaretrade and they both have earned my praise and loyalty and I will be buying the warranty on our next purchase from NFM and SquareTrade!!!

Great service from Dixie! She was very knowledgable!

Canceled my order saying it was a price mistake. Two days later and they still haven't refunded my money.

Long-time customer unhappy this visit. Purchased TV center and desk on Feb 9. Oops, out of stock, but will be available Feb. 15. So I pay and go home satisfied. Today i get automated message items will be in April 9. Cant help but feel NFM has my money, no concern when I actually get merchandise. NFM has always been my first place to shop furniture, but may reconsider in future.

It was amazing experience. Very easy. Our salesman was so knowledgeable.

NFM always has great prices and a pretty good variety of products. Occasionally they won't have some of the newest tech items and they may have a limited choice of brands compared to some other big box retailers, but the sales team is more helpful than most and will verify that you are finding the best pricing, even when compared to exclusively online retailers. I would give 5 stars if they kept up on new tech or brands, and also my cashier was horribly slow on this visit (Sunday after black Friday) but not going to say that cost them a star as cashiers at the holidays are going to be less apt and prepared.

Curt Park was wonderful to work with. He was very knowledgeable but not pushy. Curt explained everything about each appliance, pros and cons. He gave his personal opinion but was quick to ask our own. We have shopped there before but never have been this satisfied.

Gabriel was a huge help. Friendly and went the extra mile.

The first salesperson was a woman. She didnt seem real helpful. She let us know that she just finished lunch and had coffee. She look for the stove on sale but they didn't have any in stock. She sent us to the clearance area for appliances. She came back just to say she didn't think we would find anything. She told us to look around and she would check up on us later. We looked around and found a few options. We were approached by Jordan who was very helpful. If it wasn't for Jordan, I probably would not come back based on the first salesperson.

I love NFM. Great service and price as always. Grateful to live in Omaha just so I can shop there!

Wanted to order a Christmas present so I went to their website, it was super easy and I got it done.

I love the fact that NFM makes online shopping and pick up so easy. I just click & buy all my home needs!

The staff was helpful when they couldn t find an item that the system said they had in stock they were able to get me an equivalent item and matched the price.

I had a special order over that was several thousands of dollars. I was told it would be ready in 6 weeks. 2 months later I still hadn't been called. When I called today to ask when it would arrive they told me it have been recieved 2 weeks prior to their warehouse. Guess since they already had my money they didnt care if I ever recieved my order.

Always a great experience shopping at NFM. Friendly staff and Speedy service. Even if there is a wait it is always worth it. Also lots of variety to choose from.

Great customer service ! Very nice to have rep from brand of furniture we purchased there answering our questions and concerns working together with salesperson appreciate the top of the line service

Always a great place for all of the things you want always someone to help you find whatever you're looking for..

Roger Al-Rashid helped us today in TV & Electronics. He could not have been more knowledgeable or helpful. Great experience today!

Freezer quit today on our 12 year old Whirlpool refrigerator. Went to NFM and Nolan Campbell helped us buy exactly what we wanted to replace ours. The price was right, got free delivery & hookup and Nolan was over the top great to work with. Would highly recommend Nolan, Nebraska Furniture Mart and Whirlpool to anyone. Couldn t be happier.

Affordable furniture! Can t wait to get it delivered

Terry Richardson was an awesome sales person. And a gal named Cherri. They both were so helpful and super kind!! Their customer service staff by the cashiers' counter seemed pretty impatient and outwardly irritated to be there, but everyone was helpful in getting the job done! Thanks NFM!

Our trip to NFM was very successful. We needed a new dryer that day. We had a salesman who listened to our needs and got us a couple choices in the price range we were looking in without pushing us to spend more. For everything bought & delivery servo, hassle free!! This is our #1 place to shop!

Good experience. Went early so it wasn t terribly busy. My first pick was out of stock. Second was better I think.

NFM was great! Salesman was knowledgeable - special ordered my appliance and worked with me on the ship date . We'll done - Mrs. B would be proud

We were looking for a TV stand and both Jackie and Julie were awesome to help us! We even went over to the furniture department to look at the credenzas.... always so impressed with the sales personnel at your store.

I've had my share of bad experiences at Nebraska Furniture Mart what's some of my furniture not working right or breaking almost immediately. I'm having to return things do tissues with them but I've also had some good experiences I recently bought two TVs and the only downside of it was the loading it and getting it in the warehouse took a very very long time otherwise customer service was great in the TV section and most of the areas that I went to

Terrible customer service!!! Have had nothing but issues with getting two dishwashers.. Ordered it back on 7/10, and had one(stainless steel) delivered on 8/27, the other one white, had nothing but issues and delays, was originally told on 8/30 I'd be getting it on 8/31, no confirmation call nothing, however did get a "how was your delivery call" of course automated, called back 9/1 and was told it was on a change order for 9/1... I explained to him I had a call from Steve on the 30th finally received it on 9/1, and it telling me 8/31... Zach tells me "I misunderstood him"! Seriously! My boyfriend was listening to the call too! Terrible thing to say to a customer!!! Needles to say received all the right calls, drivers called not the 30 mins prior but 10 mins before delivery, it turned out was the wrong color, tried catching the guy, who ignored us and left.. called customer service left message didn't get call back till 9/3.. just to be told white special order and could be a month or more... After telling them how much trouble I've had I'm told sorry, so I told them to credit my card back and I'll be taking my business somewhere else.. the little gal in the sales area tells me,"I can't credit it, it's special order.. she goes back talks to Zach and finally get my money back and Karin says, "good luck getting a new dishwasher".. Think some of there people should be retrained for sales and customer service.. oh not to mention both dishwashers had an installation package and neither was installed... Terrible service!!

Very friendly & helpful service today!
Great experience

Good sale prices and very nice salesmen. Helpful in getting me any discounts that were available.

Went black Friday shopping all the workers was so nice and was so surprised on how organized it was.

Had a little difficulty finding someone to help me find what I needed, but once I asked someone, I got help right away.

Our experience with Nebraska Furniture Mart was awesome as always! Charlie was super easy to work with and knowledgeable about the products!! We are NFM customers for life!

All the sales people were friendly and helpful. They made sure out multiple orders would all be delivered on the same day.

Purchased couches over a month ago and was promised delivery. We took off work twice for our scheduled delivery only to be told they couldn't deliver those days. Still have not seen our couches over a month later. Will never return to NFM.

It is always a pleasure to shop at the mart. The salesman and women are very helpful and very knowledgeable about the items they are selling. Thank you very much. Wayne Wesp

Our salesperson in the appliance area was knowledgeable. We were looking for American made products only. Plus, the salesperson gave us a good deal.

Excellent and friendly service. Scott was excellent was able to Point us in right direction quickly. Refrigerator size was important to us. Thanks again Dave

Cherri was extremely helpful and knowledgeable. She is what the face of NFM should reflect! Great customer service, thank you!

While they were quite busy on the Sunday evening when we went to their Omaha location to purchase a washing machine, the sales person that helped us was very knowledgeable and gave us the information we needed to make comparisons and make our final decision. Answered all questions and said we would have the washer delivered the following day (Monday) and that we would receive a call in the evening (which we did) to confirm the delivery date and time.

Always satisfied with customer service and products! Great shopping experience!

Great experience, great help! Fast service and was on my way home!

Great place to shop. Customer service is exceptional. Always use their no interest financing.

I love this store. They always have great deals and great quality items. I get all my home furnishings from nfm.

Very friendly staff and simple to find product for purchase.

I worked with Ann S at NFM s Design Gallery to select furniture for our great room. Ann was so knowledgeable and fun to work with! She made it a wonderful experience!!!

Place was busy but I still get great service from Bill in the appliance department sorry I don t have his last name right now but he s got gray hair, pretty short, middle-age man

We went shopping for a mattress for ourselves & our dad. Phil made the shopping experience enjoyable & was very patient with us. We love NFM & all the choices they offer plus no interest financing is always helpful!

We were greeted kindly. Your sales person took the time to let us explore our various options. Everybody was helpful and courteous. The store is well laid out and exceptionally clean.

NFM, you always have what we need or want! Your salespeople are awesome, always super helpful! And thanks for the fabulous financing!

We purchased a Palliser leather rocker recliner (custom color) thru Lynn K. She was so helpful in color selection and compassionate since the chair was to be a memorial for my mother s church nursery (she passed away in March). We talked at length about our parents and she was such a comfort to me while she assisted in writing the order. She even was able to get us the 11% discount authorized by Annette Maine, which generally wasn t allowable on custom orders. We picked up the chair and purchased an end table and motor battery charger for the chair. Michael M was efficient in writing up the order and Kat at customer service was kind and pleasant to my dad and me. Thanks, NFM team.

My sales professional was attentive, and knowledgeable and polite. I wasn't rushed or pushed into what THEY wanted me to buy. The helped me make a wise purchase and set up delivery and installation. Cory even made sure I had everything necessary to complete the full installation safely. I was assured I was price protected. I left the store feeling like I made a great purchase and a friend in the business. Thanks again, NFM!

Brandon Sedlacek was very helpful, courteous, and very professional. He took the extra time to make us feel comfortable with our purchase. Outstanding experience.

Jesse was fast, courteous and very helpful in helping me pick out the perfect kitchen table set.

Matthew was personable and helpful without being pushy. He listened to my comments when I spoke of my needs and directed me accordingly. He made sure to ask if I had questions and was careful in pointing out tips such as the extended warranties and helpful phone numbers should I have follow up questions. I will certainly refer Matthew to our friends.

Huge selection and great prices. They offer Berkshire shareholder discounts and have items that I can't find other places. Gabriel in furniture is our favorite salesman that we've seen for at least 7 years.

Luke was helpful whatever questions I asked he did give a answer about the washer we was looking at. Thank You

Friendly staff. Got what we needed in a timely manner.

We love NFM...everyone was so helpful and nice; checking on us but not hovering.

The salesperson was super awesome!! Very friendly, knowledgeable & helpful with showing our options !

We love going to NFM because one of their military discount and their customer service 100% they go the distance and for that I would like to go for a higher credit limit...

3 different salespersons for 3 different items in 3 different locations. All made so easy. Checkout was a breeze.

Nebraska Furniture Mart employees are always friendly, and willing to help.

Friendly service and quick check out. Thorough explanation of all the features of the dishwasher we picked out today.

Ron was great, showed me what I was looking for and 7 minutes later I was out the door. Very busy place and still great service!

I was late getting to the store. Didn t arrive until after 830. Most of the sales people were standing around talking to each other and actually would look the other way when I tried to catch their eye to get help. Joey Digiacomo noticed I wasn t being helped and asked what he could do. I told him exactly what I needed and he wrote it up so I was out in less than 15 minutes and he got a $650 sale. He s a 5 on the scale but the rest were 1 s. NFM selection and prices and financing are great.

Wonderful service. Very friendly staff that was willing to help us find what we need at the best possible price. Would give 11/10 if I could.

Bailey in computers was amazing! Very knowledgeable and quick! We got exactly what we needed!

Needed a dishwasher since ours quit today...very impressed with the professional service...

Easy shopping experience and a great price as well!!

We worked with John B and Teresa L. Very pleasant and very helpful.

Will not work with me on delivery. I was given one day and I must be there to sign. They expect me to cancel my kids dentist appointment or not get my furniture for a month. Will never buy from them again.

Matt Wilson in the electronics department was absolutely wonderful to work with! Very knowledgeable about all the products we had questions about. We had a great experience! I would recommend Matt to anyone looking to buy tv's or anything else in electronics!

The lady I had assist me was the BEST! She answered any question I had and found the exact product I was looking for. Thanks

Great tech! Associate who helped me had plenty of useful information to make sure I got what I wanted.

We worked with Eric to get a new iPhone. Eric was very patient with us in understanding our needs and very knowledgeable of the phone we selected as well as the affect on my monthly bill. Even though the area was very busy with customers, he never made me feel like we were taking up too much of his time. I really appreciated that.

Fun Christmas shopping afternoon and was able to watch a dance demo to Christmas music

We always enjoy our monthly trips to NFM. We will be visiting this weekend for a new television!

Very helpful, everything explained, all questions answered. Completely satisfied