We came in to buy a mattress set for our bed and the sales women helped us right away.. we tried several and it was a hard decision but we found it and were pleased with it.. plus it was especially nice not to go upstairs to wait in line to purchase it..
Ordered new kitchen chairs at 7:00 am, picked them up at 2:00 pm, order was ready and promptly loaded on my truck. Guys were very friendly and did a great job securing the chairs in my truck. Very happy with the online process.
Beautiful furniture some of the most unique lighting had a great time just looking around of course I bought an end table.
Chad was straightforward, friendly and found us the perfect item(s) for our needs.
Easy and fast service. If you do your own research and know what you want it s great. You won t get the same knowledge base you get at a camera store, but ease of purchase and return policy win out.
Jean was prompt and helpful. We were able to get what we wanted in a timely manner on a very busy holiday. She also provided us with detailed information regarding the warranty.
NFM has a good employee in Jean!
Ralph Jacobson, is a wonderful salesman, very informative, honest, the nicest guy around by far. We recommend Ralph to everyone. We go out our way to find him, just to say Hi. We have noting negative to say. We walk in with an idea of which appliance we're looking for and he will direct us as needed to the Item that will best meet our needs. We have bought all of our appliances from Ralph at NFM.
Awesome experience. Knowledgeable and helpful staff with great patience. Love the price,love the service.
I've finally had it with NFM. After 7+ months without a fridge, while using a warranty plan that I purchased from them (with Assurant) After spending several thousands of dollars filling my home with NFM furniture and appliances.
Assurant has done nothing but keep leading us to believe the problem will be fixed. After 4+ repairs (and 4+ inspections as a separate appointment) and this final repair being the 2nd time. We have lost easily over $2,000 buying food that ends up spoiling because the fridge breaks again, as well as increasing the intake of fast food over the past 7+ months.
I wouldn't recommend Assurant to my worst enemy, let alone a valued customer of mine.
I've reached out to Nebraska Furniture Mart several times now and the past two times I've been promised a phone call from a manager (still hasn't called me)
Here I am sitting at home, staying home from work, to wait for another fridge technician from a company that still hasn't told me what time they'd be here today to look at the fridge, only to determine it is still broke, so I can wait another 5-10 days for the part to come in, to fix it again, to buy food again, so it spoils, then to call customer care again.
I'm absolutely disgusted by NFM & Assurant in their ability to fix this fridge. If I knew this in the beginning I would have purchased a new fridge immediately instead of buying this warranty program and relying on it to do what it was supposed to do.
There is more to this story too... lots of misinformation from Assurant that lead us to make poor decisions about how to make claims (about food recovery)
All in all, I would give less than 5 stars because NFM & Assurant are not trying to fix this. They are expecting me to now by a new fridge. I've purchased a mini-fridge and that is what I've been living with since March with a family of 5.
Despicable.
Great service. Friendly attitude from salesperson. Great assistance from customer service.
Friendly sales representative who was knowledgable. She disagreed with what we wanted but was respectful and ended up giving us assurance we were investing in the correct bed.
Was quite enjoyable once someone said, are you being helped? Clayton please help these ladies. Then everything was great. Thank you.
Customer service from furniture and rugs was very helpful!
We were spending alot of money on our purchase today so we had a lot of questions about our product. The salesman who we dealt with was very patient, and was able to fully answer all our questions and concerns. I was very pleased with the service we received.
Delivery was actually a few minutes early and they were in and out in under 10 minutes. The guys were very professional and friendly and took great care in making sure everything was correct.
Salesman was very knowledgeable and answered all my questions. Easy and quick process.
They have a great system for picking up your order. In and out in no time!!
I was handled the the utmost of professionalism and respect. Dena was knowledgeable and personable. She had opinions and knowledge to help guide my decisions. I had fun and achieved the look I need and look forward to shopping at the Mart again in the future.
Very great selection. A little bit pricey. But very friendly staff.
We recently purchased a Bissell Revolution Pro Pet Care Carpet Shampooer (model #1986). Have used it once and was very happy with the results. It has an really great suction and cleaning brush rollers. My carpet is a nice cream white again, even heavily soiled traffic areas. The Bissell is also easy to disassemble for cleaning, which is a big plus. I am very please with my purchase and don't think I'll be using the 30 day trial I was given from the store I bought it at. If I'm not pleased with the performance, I can return it to the store for a full refund.
I had previously owned a Hoover shampooer but it did not perform to my specifications. The suction was terrible. It left too much water in carpet. After putting a full tank of water onto carpet to clean, I noticed the dirty water tank was only half filled. The rest still remained in the carpet. Took 2 days for my carpet to dry. Had to have towels on floor to walk on to help pull out the moisture. The carpet didn't even look clean. Heavy traffic areas were still noticeable. The belts on the bushes broke repeated, even shortly after replacing them. Got to be too costly to continue to pay repairs into a machine that did not perform well.
My experience at NFM was excellent! Amanda S. in electronics was incredibly personable, knowledgeable, and pleasant. She made the shopping experience fantastic.
I have never had a single issue with this company. Everything they do is geared toward the satisfaction of the customer. They have real quality merchandise. They always have amazing deals and financing options. But most importantly their customer service is top notch.
Phone call to help clear up an online order issue was so fast and easy. Made me actually enjoy talking on the phone. Kyle J. was the best!
Great service. Got us exactly what we needed in our price range.
I really wanted to use my card to get the PS4 VR bundle but it was out of stock and said it wouldn't be back until end of Jan. Also - when I completed my order it said delivery was for 1/31?! Even though everything I purchased was in stock
Called customer service with the intention of canceling my entire 1500 dollar in Christmas gifts I wouldn't be getting in time, and she assured me the items were shipping next day. Great service as always
Love NFM! Very accommodating to my schedule and we called on our way to pick items up and we barely waited 5 minutes at the warehouse!
I ordered a desk late March early April. Every time I looked at my account it seemed like the delivery date kept getting pushed back. I logged in this weekend to check again, as the last ship date I saw was 7/5/2020, and there was no sign of my order anywhere on my account. The desk is exactly what I was looking for so I reordered (as the system allowed) it gave a ship date of 8/8/2020. NFM please don't let me down again.
Bob was so helpful and knowledgeable. He left no question unanswered. His expertise made the decision to purchase very comfortable. This purchase was a joy!
My husband and I came in to NFM to look at kitchen appliances. We had an idea of what we wanted. After dealing with Lowe s and Home Depot we stop in and Drew Nelson assisted us. He answered all our questions and we ended up purchasing 4 appliances. I must say Drew was very helpful and made our experience unbelievably easy. We walked out of the store feeling like a huge weight had been lifted off our shoulders. Thank you so much Drew.
Great service and found exactly what I wanted at a good price!
Dan Hawkes was our Bedroom Sales Rep and he did a great job!!! Totally went over all aspects of our Mattress and Master Bedroom set!! He offered us several options and choices to go along with our purchase!! Along with that Twyla in Customer Service/Finance was very accommodating in all steps of our purchase!!!
Dan & Alicia Connell
We had a pleasant experience working with Brandon in electronic sales. He was able to answer any questions we had quickly and easily. We were able to pay with him, so that was great. Pick up was a breeze.
It took a long time to pick up our order, about 20 minutes. Then, the refrigerator was defective. It does not even start when plugged in, much less cool. The top was marred, not scratched, but rub marks are present. There was no paperwork included. When I tried to call to request return information, I couldn t get an answer. I was on hold for about 30 minutes. The recording suggested going online to request customer service. I emailed my request, but haven t received a reply.
John in the Apple area helped us quickly select and purchase the products we were looking for.
It was quick and easy! I did have to wait a few minutes for an associate to help me, but after that it was super quick and simple.
Spent alot of money during the move and we love this place
We talked to Ron about some recliner sectionals, he was really knowledgeable and not pushy. Great experience! Very happy with what we bought
Ordered a laptop online for pickup. I received a call an hour later when I was on my way to pick it up that they did not have the laptop in stock anymore. The person I spoke to told me that they must have just sold out and I would be up on a list and called in 2 weeks when it comes in! I cancelled the order and now I wait 3 business days for my money back
Excellent service. Very efficient and I searched all the products online and NFM beat the best deal by at least $50. What was even better, our sales rep through in the floor mat for our treadmill for free!
This place is the best!
We went shopping for a platform bed recently wanting a simple solid wood design. We found the selection ranging from very ornate to shiny pleather with flashing lights. The quality was very marginal on most everything. Thus, NFM s furniture offerings tend to be limited. We found what we wanted with an online store, but think there is enough interest in Omaha to support a descent modern selection of better design and quality than NFM s current selection.
We did buy a mattress that day which went well except for the salesman who clearly preferred speaking to male customers. The mattress was for me, not the male friend who was with me.
For now, we ll stick with the electronics department for NFM purchases.
Very quick, in and out in20 mins. Salesman was nice, not pushy, and knowledgeable. Well worth the trip.
Great staff. Quick and helpful. Bought something from the sectional department, area rugs, and bedroom furniture. Holly Davis was especially kind and informative!
I have shopped at NFM many years always happy with my experience!
Great place to purchase. Knowledgeable staff help make decision easy. Plus local delivery.
I rarely ever walk out of this place without spending money! Lol
Patricia let me take my time looking without trying to push me. We ended up buying a fantastic looking dining table and chairs that will last for decades.
We were very impressed with both salesmen. Very nice, listened to what we were looking for and were able to show us exactly what we wanted. The one salesman even delayed his meal break to help us, so we were very impressed with the service.
We worked with Jacob in purchasing our TV. He gave us great information when looking at different options on the TVs we were looking at. After we decided on a TV, we asked about sound bar systems. He showed us what NFM had to offer and gave us one that wasn't the most expensive or cheapest but something that fit our house and our needs. We were very impressed with his knowledge and professionalism in getting us the right TV and sound system that fit our needs.
We bought a great fridge in their clearance section and Kimberlynne was very helpful!
If you need a mattress and bed set, go see Sabrina. She was awesome to us and knew exactly what we needed. Thank you for such a great experience.
Fast simple and easy thank you for making this a nice experience
Great service and help at finding what i needed for my home security.
Great place, great prices for all your furniture and electronics needs. Blessed to live in Omaha with such a amazing place to shop filled with friendly associates!
The sales assistant was attentive and helpful. He new the inventory well and I ended up with the chair he found to match my description. He was helpful in pointing out the active sales and free delivery. Great experience!
We were very fortunate to have Tucker help us out while researching the Ring Doorbell system. He was very resourceful and helpful. We were a bit disappointed that we already had to return/exchange one of the items we purchased due to a defect, but it too was handled in a respectable manner.
I bought a massage chair online. Great product. Got here well ahead of schedule.
They have the best price and best selection on appliances, TV's and electronics in Omaha
Zach did a great job helping my husband find the perfect couch. Thanks for helping him. Love shopping at Nebraska Furniture Mart.
I ve bought 95% of my lifetime furniture since 1964, except for a few garage sales. I don t shop anywhere else. Good products and good people.
Salesperson wa very helpful, cordial and patient with us!
Definitely shop online when buying. Super easy to use and had more than is displayed in store. I was told I could not a discount in the store, but used an online coupon and got $40 off the exact same item.
Found what we were looking for and bought it at a great price.
Went to look at carpet. Kevin Salter assisted me and made the process very easy. I appreciated his patience in selecting colors, finding samples, and setting up a time to measure. I would highly recommend NFM and Kevin Salter for your carpeting and flooring needs.
Couldn't have asked for a better experience. Fernando did a great job. We will be back.
Loved the website! Wish I lived closer to the brick and mortar store!
Looking for a dual coffe pot for my wifes Christmas gift. Found it on Amazon was willing to pay for 3 day shipping but the expected arrival date was beginning of January. Unacceptable if I pay for 3 day shipping I except to receive my package in three days. I looked at NFM and not only was the shipping free I will receive my package by the 18th of December. Thanks NFM for keeping me out of the dog house
Great prices but need to stop the high charge for delivery and removal of items. Clean.
Walked in dreading having to pick out new carpet because I figured it would be this horrible long process. Couldn t have been more wrong. Our salesman was amazing!!! Made it so easy. Answered all our questions. Picked out carpet that I absolutely love and new pad also! Can t wait to get it installed!
We had a refrigerator delivered yesterday and the delivery crew brought it into the kitchen, plugged it in and left. The refrigerator was not assembled. We had to screw the handles on, clip on the vent plate on the bottom of the fridge and put the trays together. In the past when ordering fridges from NFM, they have always come assembled and the delivery crew always made sure everything was set up properly before they left. Not very impressed with the delivery, but the fridge itself works great.
Heath Martin, Bev Delish, and Anna Sawan all were so helpful to me and my son I want to send them all a very heart felt thank you! They all made our shopping experience so easy !
There is everything home here. In the two hours I was here, I was greeted 5 times by friendly employees. There's a lot to look at here and there's quite a bit in every price range besides totally broke. IT IS SO BIG. ENORMOUS EVEN.
Best sales person ever she was very helpful...I will now have a new couch and chair..
I am leaving 5 stars for our cashier Kristy. She was warm and welcoming when we checked out. There were 5 other cashier's standing around together talking and not one offered to help us. Kristy was standing outside her register and greeted us nicely. She went above and beyond to get us our no interest financing. I hope to be checked out by her again in the future. She was a delight.
I came in to buy a printer and a salesman named Isaac helped me out. He even carried my printer out to the car for me. What a nice young man.
I'm not very good at doing much of anything on a computer, let alone a smartphone, but I got through just fine. I thought it was very easy to shop for what I wanted.
Zach did a great job helping me find the size of freezer that met my needs. It was a very easy process with his help.
We are two hours away from a NFM store. Delivery was free. Have to wait about 3 weeks but that was not a problem. Comparable prices and 0% financing are great. I chose to get my fridge here because I already had a NFM card and the delivery was free.
My husband and I have always got everything that is in my house because we have always felt the people work with you on whatever your needs are we have never had any problems, however if we do you will be 5he first to know.
So many options! Helped by Michael today. Pleased with our purchase & service.
Great place for quality furniture! Excellent salesforce, Nick Z was extremely helpful and fully knowledgeable about his products. A very pleasant experience!
Great line of credit with every style of furniture your looking for. Very helpful staff. Great furniture quality and durability.
Shelby was awesome at helping us today! Great customer service always helps choosing carpet feel easy and stress free. Thanks so much.
Joe Perez was our sale person. He was courteous friendly and very helpful. We were very pleased.
Great service and very knowledgeable staff.
Thank You
We were pleased with the in store shopping experience however the delivery experience was disappointing. The sales people will say anything and make promises that the delivery people or installers can t or will not do. The delivery individuals were rude and did not give us a chance to look over the items before they left. They were gone before we had the items out of the box! I guess you get what you pay for, sub average customer service.
We went to look for a couch, and we did our own thing. Wasn't pressured by sales people. Made our choice and was out the door.
Purchased a sectional(paid in cash)-loved my new sectional at first! Great fit in a small space. Low and behold it was infested. Spoke to several managers-no help, no credit-zero. I have purchased all of our furniture for our home from here-never again!!
Good service, knew what we wanted, back in our truck in 15 min.
Very good. Everyone I spoke to was very knowledgeable and helpful.
nfm.com
