Nebraska Furniture Mart Reviews

Our sales rep was friendly and handled our purchase quickly. The item was ready to be picked up as promised. It looks nice in our living room!

Wish more of your sales associates where like Jeffrey K. He was not aggressive and just walked up to me and started conversation. I found that my experience improved with his assistance.

Salesman was helpful and knowledgeable. Loading warehouse was efficient. Price was right. Great experience!

The purchase of my new dishwasher took only about 20 minutes from the time I walked in to the time I was back in the truck headed for the loading dock, and the guys at the dock are amazing. I wish I had to drive more than three blocks, because those guys had tht thing so secure I don't think it would have moved if idI gone straight to an off-road course.

Great and fast service finding what I needed last minute!

Bill helped us pick out a laptop. He was friendly and made sure we knew exactly what we were getting and what features we we're not. He also got us a great deal on financing. It's people like him that keep me coming back to NFM.

I got a couch about a month ago picked it up my self, had to wait 30 minutes just to get it, witch i understand they where a little busy. When i get it home i notice that when you sit down it makes a loud crunchy noise, had services come out and take a look at it, really nice guy told me strait up what was wrong with it. So we decided it would be best to get a new one. Had to wait two weeks for it! When it finally arrived it had the same problem! Along side the same problem as before the feet weren't put on right so i had to do that my self. So i call the store back up again and they think it would be best for me to get yet again another even exchange. So i agree because we really like the look of the couch, but the lady on the phone said i would have to wait another two weeks for a new one!!!! So much waiting for one simple couch.

I would not recommend getting on a waiting list of any kind. Waited one month for a couch we payed in full for to get back in stock. NE Furniture mart calls us 2 days before delivery saying it's on back-order now until September. That will make this a 2-3 month wait now. Ridiculous. No compensation offered for this terrible inconvenience. Can't say I would go with them again, knowing how long I might end up waiting. Now I'm stuck with an empty room for months and my pets will get used to the extra space. Feels like we tried hard to avoid this situation but NE furniture mart let us down and messed up our plans with their lack of communication.

It's was a nice place getting any home appliances, happy environment wit good relationship with their consumers.

I purchased a washer and dryer. Great service in store. We shall see how delivery and installation go tomorrow.

Karl did an excellent job of answering our questions. He was very knowledgeable and helpful which made buying a new bed a great experience!

Wanted to purchase a girls vanity. Everyone was very helpful! My granddaughter will be happy !!

We always have a positive experience shopping at NFM! The sales/cashier personnel are always very friendly and customer service oriented! Thanks to Billy S. for helping us today with our purchase!!

Sales person was knowledgeable and courteous and fulfilled our every need. He understood what we wanted to do once we laid out our plan and I feel that He was the perfect salesman and we are extremely pleased with the appliances that we purchased.

Cherri was a wonderful salesperson that took her time and helped me pick a suitable couch for a great price.

Our entire home is furnished from NFM and we are never disappointed.

It's the best place in the Midwest with the largest selection. Pick up from the warehouse is seamless and delivery crews have always been great

Bershire days are the best. Love my new washer/dryer.

The sales rep was very friendly and professional. All our questions were answered accurately, making us feel like a priority.

This salesman was wonderful. He was patient and I felt like I could take the time I needed to really be sure.
I appreciated his knowledge of his products and his sense of humor.

Excellent products and sales people. Everyone was very helpful and polite. Highly recommend!

My wife and I went looking for a new mattress and we ran across a nice gentlemen that took time to listen and help us. Phil was very knowledgeable and helpful, took extra time with us and we decided while there we would also purchase a new bedframe and comforter and Phil didn't show us an extremely high priced product he was more interested in helping us find what we needed and could afford ......... Thanks again Phil look forward to dealing with you again.

DONT COME HERE IF YOU ACTUALLY WANT FURNITURE

This has been a frustrating experience. We just moved here and had no furniture, so life was already stressful. We ordered a couch which was supposed to be driveway delivered in a little less than 2 weeks. Day before delivery, we get a phone call. They didn't receive the couch, and pushed the new delivery date to the middle of July. I have my entire family coming to visit the first week of July. I need a couch, stat.

We went to the store to see if we could trade out for a different couch. They are having difficulty receiving couches (specifically couches with chaise lounges) and everything we found, they didnt have in stock. (Shoutout to the employee that helped us, she was very honest and it was appreciated). We ended up getting a refund, which took several days to process. Which means we had to wait several days before we could shop for a couch elsewhere, since we didn't have the funds.

We decided to get a couch from another store.

We tried to keep high hopes for NFM. We ended up going back and ordering a dining room table from them. It was gorgeous, and we were excited. Driveway delivery wouldn't be for 3 weeks, but as long as it came before my family visits, it's okay.

Fast forward to today, Thursday 06/25/2020. Our dining room table is supposed to be delivered on Saturday, 06/27/2020. We get a phone call.

Shocker, they don't have our dining room table. It hasn't been received, they don't know when they'll get it. The employee that called guessed around the 2nd week of July. After my family leaves, great.

So now we have to go all the way back to NFM, get a refund, wait several days for the refund... And because it's so close to my family coming, we will have to rent a uhaul and go to another furniture store and try to do pickup.

I know this is no employees fault. Everyone I've talked to has been beyond kind and considerate. They understand our frustrations, and wish they could help.

My grief and complaints lie solely with corporate. I understand manufacturing is having issues with production and delivery to the company. The company needs to address this. They need to let employees know what is going on, so the customers can be informed. Having to wait multiple weeks after paying, just to find out that it's been pushed backed even further is absurd. And the fact that the company doesn't offer anything for the delay, like refunding the delivery fee, or a discount on the next purchase. Nothing to make it up to customers, try to retain them as customers and make sure they come back.

We are done with Nebraska Furniture Mart. I understand COVID-19 has messed things up in production, but NFM is handling it very poorly.

TLDR; Don't come here if you actually want furniture

I have been to NFM several times to buy Appliances, TV's, Bedroom furniture. Outstanding place to shop. We always see the same sales people and enjoy the small town feel.

Awesome place to get practically anything for your home. Salesman are very helpful and no pressure sales.
Prices change frequently because they price shop probably daily. I would suggest having quotes in hand because it can be higher or lower the next day.
I will go back. Exciting place!!

Kristen was fabulous! She assisted with our mattress purchase as well as our new sectional and coffee tables. She made our purchases quick and easy. Great job!!

We had a great experience and learned a lot about carpet

My sales person Jennifer V was very helpful and friendly! I just purchased an Apple Watch Jennifer was very knowledgeable. Thanks!

Very knowledgeable, lots of good info. Best of all I was treated with respect, most salespersons see a senior and won't help or act like I'm dumb. I used to do IT work , not dumb.

Ordering online was a breeze. Charged it to my Mart card and it was easy to choose the financing option I wanted.

Billy was excellent. Had the answers to every question we asked and even had them for the questions we didn t consider. He had great patience with us not knowing a whole lot. He made the experience a breeze.

It was easy to filter items to what I was looking for, then sort them, and finally select the product I wanted.

Salesman lied about one product to try to sell a more expensive one. This is unacceptable if you don t know the answer to a question go find somebody that can answer it. Don t make up answers

I needed a new couch, and I m glad I ran into Brad in the furniture department. He helped me find the perfect couch based on just a few criteria and saved me hours of looking around. I also ended up getting two lamps a coffee table and two end tables that I thought I would have to come back another time to get just because I didn t want to spend the entire afternoon there. Brad was great and very very helpful.

I definitely did some searching online but I had a wonderful experience browsing the floor in the furniture department today. Every salesperson that greeted my boyfriend and I were very pleasant, as usual. I would like to acknowledge Amanda McDonald-Isham. She took the time to answer my questions, specifically about power reclining brands, honestly and fairly. She shared customer feedback that she had received from past customers and she paid attention to what I was asking and didn t PUSH any random products. She really listened and suggested information we needed which was awesome. If you ve ever dealt with salespeople, you know they sometimes can turn you off very quickly. This was not the case at all. She really made our experience very positive and showed product knowledge, professionalism, easy going attitude and an ability to establish relationships. Amanda took care of us today and she will have a return customer! Thanks again, Amanda! I can t wait to receive my couch!

Found what I needed immediately on one of the busiest days of the year. In and out.

Was not happy with sales person. He was very knowledgeable but seemed not very interested in selling. The kicker for me came when he handed me my receipt and asked for a perfect score on my review stating, "they consider I haven't done my job if I do not get a perfect score". First of all I detest any sales person asking for a great, good, etc score. It totally turns me off. Please look up his name on the sale.

We came to get a computer for my daughter. Matt Turner was so helpful. He went above and beyond what we expected. Thank you so very much. 3 happy customers. We will definitely be back.

Great experience. The employees are amazing. Thank you Jim!!

Bought a dishwasher and range. They were delivered today. The sales person Sarah was great - the guys that delivered were great. Good job all around!

I installed carpets or Nebraska Furniture Mart, back in 1965 after High School . I went to Vietnam after a year. Since then I have always been a Loyal Customer. I ve tried other places to shop, but always came to NFM last to see if they could beat their competitors prices. Now my children come to you and grandchildren. When your are taken care of buy the best, why waste your time looking at the rest Keep doing and teaching your staff, to take care of all your customers

I had a very good experience. My sales person was very helpful. I only purchase items for my home at Nebraska Furniture Mart.

We had a great experience at Nebraska Furniture Mart in Omaha today. Our sales representatives name was Jim. He was very helpful and patient with us throughout our time at the store.

Dan was very helpful and we are excited to get our new kitchen appliances. We will certainly shop at NFM again!!

Eric Brown is a great salesman and I am enjoying my purchase.

Jackie was great! Not pushy at all and very informative. Great experience.

I really don t enjoy shopping. Maria made buying bunk beds for my son an awesome experience. I m so pleased!

Huge place. If you cant find what you are looking for here it may not exist. Good deals prices are fair.

We purchased a LG refrigerator for our downstairs to replace our old one that no longer works. 10% off, free shipping, 24 month financing @ 0% interest and $15 to take away the old refrigerator. Bill provided us with quick, easy and very good customer service.

Michael O. In the bedding/mattress department was very helpful! Made the whole process easy & stress free.

There is always someone there to help, whether it s just to answer some questions or to help you find what you need for your home. And they beat the prices from everywhere.
I would recommend Nebraska furniture Mart to anyone shopping for things they need in their home. I have never been disappointed, even in the one time when I had to make a return. It is so worth taking a few minutes to stop at Nebraska furniture Mart to compare both prices and selection to other stores.
I will be shopping there again.

Got me a nice Samsung tablet for reasonable price. Friendly staff

I have done a lot of shopping at NFM and continue to think of it as "my" store. The online ordering process is easy and I was able to order what I needed and schedule the delivery date I wanted.

Order 4 dining chairs online in the morning...swung by and picked them up on mu lunch break and got back to work in under an hour. Took me longer to get the NFM (22 min) than it took to check in and have the chairs loaded in the bed of my truck. Awesome experience!

The salesperson, Jeanne, was very helpful! It's rare to receive such personal service in the retail world these days, but NFM continues to offer a great shopping experience.

Wonderfulsalesperson. Delivery in time and hookup well done with no problems.

Jennifer was very helpful in helping me select a phone and watch.

Letha, was very helpful and answered all of our questions. She made me feel like we were part of her family. Letha will always be a friend of ours Thank You!!

We went to several other retailers but couldn t find exactly what we wanted. The Mart had a huge display, we found exactly what we were looking for and the price was unbeatable. As busy as they were we got in and out of the store and loaded in record time.

The best selection you ll ever find. Friendly and helpful service. This is my favorite place to shop.

ring comfortable shoes..lol Big place. They have alot of things to explore.

It was my first time visiting this store and IT IS HUGE. The staff was friendly and so helpful. There were no pushy salespeople which was great. I was approved for their store card online before I went, so the purchasing process was over in two minutes. Overall it was a great experience and will continue to make all my home purchases at Nebraska Furniture Mart.

NFM pricing and interest free financing for my new work from home laptop really helped me out in a crunch. Great sales service! Quick and easy!

Sharon was awesome. Took her time explained answers to my questions. She did a great job.

Nothing is in stock, had to have them triple check products and come to find out parts are in stock just too lazy to mention it if it s not a whole set in stock.

And to top it off, the one thing they had in stock, they decided not to load everything sending us home and not able to put our bed frame together due to missing parts

Sales clerks were amazing! They helped me find everything I needed!

The salesperson was very helpful, but don't count on finding much. They are out of a lot of stuff!

Purchased a computer which was a good shopping experience with Robert. Very quick and efficient!

Went to Mrs. B's to buy a Weber charcoal grill. Was looking at a $219 model and a $439 model. Stood around for 15 minutes before anyone came by to assist. I asked a few questions about accessories but his iPad was down and he couldn't answer them. I suggested he see about getting a different one but that fell on deaf ears. I asked if they had a cover with the more expensive model as it didn't come up as a linked sku on their website on my phone like it did for the less expensive model. He said since it didn't, he assumed they didn't carry one. I jokingly said you know what assumptions do right? He laughed and said yes. He said he'd go look up my questions and bring me the answers. He was gone a few minutes and came back with an answer for one. At that point, I asked about fire pits and he said he'd show me what they had. He took me back to the table top gas models. When I said that's not what I was looking for...no table top...no gas he said all they carried for wood were the chiminea models by the grill. I thanked him. Told him I wasn't interested in those and told him I'd need some time to consider the grills. He gave me his card and said when I decided, I could get in touch with him at the extension on the card. My wife and I left, had lunch and returned. When I walked in, I looked around for my original salesman but didn't see him so I called the extension on the card he gave me. It went to his voice mail so I hung up and dialed Mrs Bs number and went thru the menu eventually getting an operator. I told her where I was and that I had tried to get a hold of my original salesman with no luck but I needed assistance to buy a grill. She said "well don't you see anyone around? I said no I didn't. She asked me to hold. I then hear the phone ring and ring until a new NFM operator answered. I explained to her where I was, and what I'd been through over the last several minutes and that I simply want a salesman to come to the grills so I could buy a grill. She apologized and after about 30 seconds a salesman came on the line and said he was on his way. He showed up. Was able to answer my questions as his iPad was functioning and I was able to finally purchase the more expensive Weber model. I would've purchased a cover too but in the time all this took, I was able to find them online with free shipping for $20 less than the NFM price and the salesman said they wouldn't give me a deal on a cover. I've spent thousands of dollars at NFM...but I'm done doing business after this experience with NFM.

John (in flooring) is great to work with... he really knows is stuff!!

NFM great prices, great selection, great value... why go anywhere else??

the staff is always helpful and knowledgeable and friendly. great selection of products in all areas. i think all of our household furnishings and appliances were purchased there throughout the years. thank you NFM!

I WAS happy with NFM until they decided to suspend my account for no reason. Payments were made on time, had an auto-debit set up and more than minimum. I did not ask for a higher limited. Nothing prompted the request for "updated financials" mind you the account was open less than a year. I would NOT recommend NFM to anyone that cannot pay cash. If you need or want the Mart Card, I would look else where.

Julie was so patient and amazing! I can t wait to have my furniture delivered!

The guys tied the recliner's down so they weren't moving. I felt sorry for them because it was really cold outside side and they were really working hard.

Love this store Even though we have moved from Nebraska to Illinois, I still go back to NFM for my furniture and accessories needs. I can find everything I need there for my home in one place. They make it so easy to buy and ship.

Very knowledgable and courteous staff who helped me choose the perfect oven for my needs

Scott, our sales person at NFM, listened to our needs on what we were looking for, and explained in detail the different options we could choose from. He pointed out the pros and cons of each of those product types. Ultimately, the conclusion we came to was based on his knowledge.

Good prices and good deals but always pushing the extended warranties.

Fast and Efficient. Changed to Installation with no problem. Thank You.

Quick and precise answers as well as help. Always great service with NFM

We dealt with a great salesman, Michael Osborne. He assisted us with multiple purchases (bedroom warehouse). Michael was professional and not at all pushy and we appreciated that. He helped us arrange all of our items to arrive on one delivery.

We happened to be exposed to a salesman apparently training another and he was rather loud about the technique that he recommends. He actually mimicked a customer as an example. We were pretty shocked, not just by what he was saying but also not saying it privately. It made us feel that as a customer we are manipulated into high pressure sales like at a car dealership.

We had an unpleasant experience at checkout for some frog ceramics too before changing warehouse locations. We had to ask for wrapping since they were fragile items and received attitude and annoyance but the young lady did comply. We felt the cashier was just too young and did not like her job.

At the next warehouse location (appliances, desks, etc.) the hovering type salesman creeped us out so we were so uncomfortable we decided to come back another time. Maybe hearing the training session made us paranoid?

However when we checked out with our major purchases the cashier was exceptional and we were happy again.

You can t beat the prices at NFM and the majority of the sales team are very pleasant. I do think training should be behind closed doors however.

Always good to go in person to the NFM-Omaha for shopping. Online One price, Sale Ad one price, asked sales rep who was assisting, another price. Bottom line saved more money ($30) on the item when the sales rep checked with her scanner. Sales rep's are always friendly and willing to assistance in your shopping experience. Thanks Holly.

Came in for just one thing...this place is HUGE and has way more than I ever imagined! My salesman was helpful and have just want I needed from several choices....love it...I will be back again!!

Holly took a lot of time to show me various area rugs on 2/26/19. She is patient knowledgeable and friendly!!! Thanks Holly for a great customer experience!!!

I bought a mattress with NFM three years ago. I took all precautions and great care to keep perfect care of the mattress in addition to every piece of paper concerning each exchange. Today I schedule the exchange of the faulty mattress and springs for a better mattress and springs. Each time I dealt with a representative either on the phone or in person, each were polite concerned and helpful! Thank you to each person involved!!

As soon as I walked in the door I was approached by a sales lady. I told her I was looking for sectionals and would let her know if/when I needed assistance. I spent about 45 mins looking before I found what I wanted. I then found the sales lady & showed her what I wanted. She was very friendly & efficient. I really appreciate that she let me peruse by myself & didn t try to sell me anything. Had she done that I would ve left without purchasing anything. Thank you!!

Great!!!!! Gentleman who helped me was awesome! Loved the new quick way I was checked out on his ipad! Love NFM

Great service by Gabriel Estrada.
Always a pleasure to do business at NFMart
Jeanne Huelskamp

Ordered online and picked up items in drive through a few hours later. No hassles. Nice job, NFM!

I was quoted 1273 dollars but charged 1373 dollars and told I misunderstood the quote. Not true. I know exactly what I was told.

The salesman, Jeff, took a great deal of time and was very patient answering questions. He's very knowledgeable with the product, worked with my budget and made me feel comfortable with my purchase.

We were very pleased with the selection of the refidgerators. The sales person, Mrs. Sell was knowledgeable and patient.

Great experience. Luke was great to work with. Very knowledgeable.

Great experience talked with a very knowledgeable salesman.