Nebraska Furniture Mart Reviews

My salesperson Savannah Thomas helped me perfectly pick out every piece of kitchenware I was buying for my Goddaughter's first apartment based on the quality, quantity, and price that I wanted to spend. I was glad to have such a customer oriented sales person to help me, especially when other sales(men) were too busy conversating with each other for a good 20 minutes well it was apparent that I was not finding what I needed. They were walking around the kitchen item area and standing in front of the kitchen item area apparently not working.

Nathan Gray helped me pick the perfect laptop. 10/10 guest service!

I went to Nebraska Furniture Mart knowing what s dishwasher I wanted to buy. Last year my husband and I purchased a new LG oven and refrigerator in the black stainless. We wanted the dishwasher to match. Although it was a very busy Saturday afternoon, the sales representative helped me quickly, showing me the two models I wanted to see. He had great information on the LG products and didn t try to up-sale the product. We got what we came for and was done in a matter of minutes. Thank you NFM for your continued customer service and great sales. We love our new dishwasher.

Mandy was awesome and I am very happy with my purchase! Thank you!

Delivery was as promised and delivery men did a very good job. Thank you NFM!

Today my sales person was Dixie. I have bought many things over the years from different people & Dixie by far provided me my best experience to date. Very knowledgeable & helpful to get me all the things I needed to finish my kitchen. Thank you Dixie!!

I was help by Frank in electronics on buying a psvr set, he was very well presented and up to par with his knowledge of
information on this product. Great customer service 5/5

Always great customer service, always willing to help load multiple items safely into vehicles!! All around awesome people!

I had a issue getting the Bose sound bar to connect and work. I called and left a messsge figuring I would not hear back but Roger the sales rep called me back and tried to help then connected with the Bose rep Mike who was on the phone for about 20 minutes walking me through the steps until it worked. In this day and age everyone wants to sell you something and then direct you to a website to figure it out.
I was way impressed with both employees willingness to help. My wife and I have shopped at Nebraska Furniture Mart in Omaha for over 35 years and will continue to do so.

Placed order online first...had questions called in spoke with Gilbert L....Man O Man he was Wonderful!!! He took care of all my concerns right away. Loving NFM!!!

Wonderful selection and topnotch customer service, will continue to recommend to family and friends!

Wow. This place is HUGE. It just keeps going. Feels like a warehouse, but everything is displayed and organized nicely, so you never feel lost. Plus, the friendly staff were able to help answer questions. Everything is a bit backlogged right now on the factory end of things due to the pandemic, but the furniture we got so far was delivered by friendly, mask-wearing employees right at our scheduled time. Would highly recommend.

The sales people don't approach customers very quickly. I have found this to be true on my last 3 visits to the store. Had to hunt down a sales associate.

The sales person answered out questions in a timely manner and we got the product we wanted with the add-ons we needed in less than 10 minutes. A highly successful trip.

I just ordered on line a mattress and box springs! I could not be happier with the online transaction! Easy, fast and totally accurate! Thank you Nebraska Furnature Mart!!

Bill in computers was GREAT!! What a sincerely personable fella! I will defin go back to him.

Alexis was great! Very helpful & personable.

Ron in vacuums was great!! Very helpful & knowledgeable. Nice fella.

Great, fast service. Exactly what we wanted. Thank you!

Excellent customer service and good price. Happy with the way we were treated.

Went to pick up a new mattress and king sized bed, didn't have the mattress and only part of the bed. How you have only a part of a bed is beyond me. I would think if it's on the sales floor you would have it in stock . So had to order both the bed and mattress. Going to have to make 2 trips now to get what o wanted.

Our sales clerk was the best. She took care of everything. My friend, Rowenea is crippled and can't walk without a walker and Maryann took care of everything for her so didn't have to try to get up to checkout. She did more than the extra mile for her and was appreciayed very much.

Easy and quick. Sales person was a baller and hella chill.

Ordering online was a piece of cake. The search option was very helpful in helping me find what I needed.

We shopped here for a new dryer and the first salesman lied about the warranty and the price changed once we spoke to another! We bought a table also and a chair was missing pieces and center leaf broke working 14days. The sales are bs as they mark the listing at an astronomical number to make it appear you re getting a good deal but once you look online other vendors sell the items for the sale price normally smh. The sales team is like hyenas and if they see you talking to another associate they intervene on your conversation!!! I ll never buy anything from them again

They have lots of stuff at super affordable prices. The only reason I m not giving 5 stars is because the checking out process is confusing and my husband and I walked back and forth between departments like 3 different times. The salespeople are extremely helpful and nice, and not pushy at all as well. We will definitely be going back when we replace our living room set.

Justin was fantastic! He patiently spent his time explaining to us details about the products and was very professional yet humorous and a pleasure to do business with!

I came to Nebraska Furniture Mart after checking out your website regarding Heaters. I saw a Dyson that offered a heater and a fan for summer.
I spoke with a salesman that was very helpful regarding products in the store and the one I found on your website which I ended up buying for delivery to the store in December.
I then talked with a television tech man (Steve) and he helped me arrange for a visit from installation to put a new "cable" on my TV for audio.
Both men were excellent!!

The gentleman that helped me today took a a good amount of time to thoroughly explain all of my options. I walked in not knowing how I was going to make a decision and I left feeling fully educated and confident in my purchase.

My favorite electronics and furniture store. I have had an account with NFM for 25 years and am always satisfied & impressed.

Fred Alexander was the associate that assisted me. He was very professional, nice, and helpful!

Sara at customer service was very helpful. She took the time to look into my account to make sure that all my questions were answered.

Would like to say thanks to Billy, our sales Rep. He went above and beyond. Took time to explain things that would make, for instance, our warranty not be valid for our mattress purchase. Also the specific pads that were needed to allow our 30-120 trial to also be valid. Explained completely our purchase item by item. Thanks for a great experience!

Zach was very helpful, professional, and fast! Great job helping me order an item over the phone!

So i had not been to NFM in a Very long time. I had went when i thought i could get the 30 month interest free deal . Low and behold i was one day to late. So as i went shopping for a new couch and chairs. I encountred a lady to ask about the leather ones, she pointed them out to me and off she went. I watched and she just walked around and was not helping anyone so i was confused as to why she left immediatly after answering my question. So i brushed it off and continued looking at the learher furniture. I had seen a couple more sales people flagged one to see what kind of deal i could get. He proceded to let me know the 30 month no interest was over but on the couch he could give me 15 percent off but not the chairs they were already marked down. So i said hmmmm ok Well his phone rang he answered it talked a minute and began to wander off while talking. He NEVER CAME BACK. Well i was very upset at this point because I HATE shopping for furniture and then to be ignored by 2 Sales people gave me the feeling that maybe i should not do business here. So sat on that sofa for at least 15 mins. Deciding should i buy this sofa and chairs or should i leave. Well remember the FIRST sales person i mentioned that just left after answering my first question, there she was so i said would you please help me purchase this couch and chairs. She said ohhh ok. I asked about the 15 percent off the other salesperson told me he could but guess what..... He is no where to be found. So i did get 5 percent off and 24 months interest free because i was a flood victim. Really....... The first person was going to give 15 percent off with 24 months interest free. So i decided i would go ahead and buy tbe furniture because i did not want to go through this again ever. Yes i Spent $2500.00 at this place. Don't think i will go back. I still get . I have a lot more furniture to buy and they will not get my business. If i had a better experience i would have spent a lot more money there that day.

4 stars for great prices, always good clean store and no issues with finding what I need.

Lost a star because I asked the salesman specifically if the product replacement plan was essentially the same as Best Buy. I know it s not going to be the same but he shrugged it off saying oh yeah and then rung me up. Later, he asked me to register with Square Trade? Really NFM? You dime this service out third party? Then have your salesman bring it up after the sale? Kinda poor taste on an otherwise great experience.

Now you can have an alcoholic drink while you spend your money shopping!

The sales associates were very helpful and not pushy. Sarah was also very knowledgeable of the recliners and offered us all the options available.

I had a great experience in that I had the same young woman help when I bought my computer a year ago. Melisa was her name, I knew I could trust her to help me buy a new computer for my wife. I was very pleased with she helped me.

Once again the Mart proves they are the price leading champions! Looking forward to 2018 College Football Season watching all the great games on an awesome LG OLED TV! Thanks to Joe our salesperson for doing such a great job in all aspects of the entire process.

Beth was great at helping us select our new mattress. Really listened to our needs and budget. Very pleasant experience. Also Rebecca in recliners helped me find the perfect one for my grandmother.

Best furniture and electronics store around. Easy financing with constant 0% interest promotions

There is always someone available to help and the sales people are willing to help each other. With the assistance of Rick Gray, I was able to find a coffee table that should work with my furniture. Love shopping at the Mart!

I knew what I wanted and went in quieter time. One salesman connected with another person responsible for what I was looking for. Very relaxed and comfortable process. He did ask me a few questions to make sure I had what I needed.

Our salesperson was awesome and very informative and had complete knowledge of the different brands of merchandise.

James Cover was an excellent salesman and took time with me and returned calls and texts to keep me connected to my desired product. My cashier was excellent too and helped me get the credit card and explain everything clearly. Another great experience at NFM.

I like NFM but they are very expensive and the only way to purchase anything is via credit card. The quality is for the most part great. They take forever to ship items unfortunatly. If i would have picked up this item i just purchased from the store, it wouldnt have been available until june! But i still have doubts i will get it any sooner having it shipped to me for a way expensive fee of $25. Thats just horrible...

Sales people were helpful but average. Cashier (Maddy) was exceptional and rolled all my purchases together so I could get the best financing. I enjoy shopping here!

I have always have good luck, the sales people are very kind and considerate and willing to listen to what I need to say and help me

Upon arrival to the department I was shopping in almost instantly, but not in any way pushy, a young man came to me and asked if I needed help, and I told him what I was looking for. Best service I ve had in any form in a very long time. Tons of options, great atmosphere, competitive prices, and financing available. Will definitely be returning!

I just had my 3rd prolonged shopping experience at NFM and the excellence continues! Bev in the bed/mattress department worked with us for probably 2 hours and found us the bed frame & mattress that fit perfectly for our wants & needs. There is never a question unanswered at NFM, keep up the tradition of excellent customer service and quality products!

They have a long handicap ramp to get inside but not handicap parking near it. Wheelchairs inside were broken or hard to adjust, and it was hard to push the wheelchair into the bathroom near that entrance. Overall it was an exhausting visit. Cashier who almost checked up out was rude beyond belief. We let someone go ahead of us because I wasn't interested in interacting with her. The young lady next to her was likely new and was absolutely terrific, patient and kind as we figured out how to make our complicated purchase.

Always have a great experience when we shop the Mart! Lots of products and fun styles.

Kelvin did a great job assisting us with our computer purchase. We always have a great experience at NFM in Omaha.

Wonderful salespeople! Very knowledgable and helpful- they found us exactly what we wanted, and not what we originally thought we wanted.

After we waited for 25 plus minutes for help it was a great experience. Gabe was a really nice kid

Sales Associate was extremely patient and helpful.
We got a great deal on a bed.

I wish I could have been approved for credit I have better at paying my bills . Denied for my past but oh well God got me. Other than that I had a good experience.

Best place in Omaha to buy furniture. I love that NFM has multiple price points for our family of 6. Ron Damewood was our sales rep and he was extremely knowledgeable and thorough.

Great customer service. Salesman was able to answer all questions.

Very happy with the service we got. Tom did an excellent job
Thank you

Pushy sells people when you don't ask questions. Went for a vacuum and microwave and without asking they kept saying buy this one it has this that blah blah. Told them I'm looking thanks don't need any assistance they didn't care kept insisting. Got what I needed and left while they kept talking about something I didn't want. Next time I'm wearing my headphones grabbing what I need and leaving.

Went in to buy a laptop. Had an idea of what brand we wanted to go with but unsure of what model would benefit our family the best. Fernando did very well at explaining the benefits between the MacBook Air versus the MacBook Pro. I appreciated that he didn t talk above our head (not being super techy people) and made things easy to understand and we could make an easy decision.

The merchandise was damaged when box was opened. I tried to call but you were closed. I would like for someone to look at it.

David and Ron were great sales people. They knew where the furniture was and not hounding us for big ticket items. Highly recommend the Mart

I just purchased all new kitchen appliances from a young man named Steve Collinson. He was extremely helpful giving me all of the features of each appliance and comparing models to help me make the best decision. If you re going to Nebraska Furniture Mart for appliances I strongly recommend you look him up for assistance.

Positive buying experience. Matin, the salesman, was very helpful.

Logan was very patient and helpful. The experience was wonderful!

NFM is the best place to buy all things furniture and electronics. We bought a refrigerator tonight. The salesman helped us to make sure we were getting the best one to fit our needs.

Great sales person Dan . Very helpful and knew the products and explained the options very well.

Check out at the store is rather confusing. Staff is very helpful.

Huge selection, fair prices, easy to navigate, and easy to purchase.

Extremely helpful customer service. There are people placed threw out the store to help. Great selection on just about any you could want in a house or office.

Oh my gosh Dani was great! Friendly and polite and knowledgeable the entire time I was there. She didn't try to unnecessarily up sell me and got me a good deal. If I bought Tvs a lot she would get my repeated business.

Well from last time I was here is being a big change some sales personal is great but in the other hand not all the people is here to help, the sales person I deal whit today was very knowledgeable an help us whit the purchase of our new washer and dryer on the other hand the manger of him thought I didn t speak English just because my color I suppose ,I don t know ,one security was just the same way any question I asked ,his answer was NO NO NO very rude , I hope management take care this and implement a costumer service policy

Was in NFM Omaha 7 weeks ago to buy an Lg washer. Was told the washer we wanted was 6 to 8 weeks out to replace.
Showed up today 10/5 to buy that wash machine. The price was up $100 more and still were out of the washer.
Very seldom are your products instock.

Due to time constraints had to purchased a more expensive washer...

Our sales clerks were very helpful and well trained.

We had an excellent and knowledgeable salesman that helped us find exactly what we were looking for!

Our salesman, Josh, helped us yesterday for almost 2 hours without making a sale. He was very understanding and knowledgeable. After considering our options, we came back today and made a purchase after seeking out Josh to make the sale. He was knowledgeable, And let us take our time. We appreciate his patience and his friendliness.

Great service & Prices! Very friendly staff! We refurnished 3 rooms of our house for under $2000!

The sales people in the store, in Omaha, are the very best. Made everything very easy today, buying from 2 different dept. Thank you so much. As of 11/18/18 I have to retract what I said earlier, Had a sales person today tell me they did not have what I wanted. looked it up on the their web site found it and found another sales person witch isn't hard but I had done the work for him.

Ordering online and picking the product up at the warehouse on the same day was so easy. The payment process online is simple as well.

Robert in flooring is always a great and helpful person to work with.

Eric B. was knowledgeable, professional and had great customer service!

Mitch in appliance contract sales and Sandra in contract flooring were both very helpful!!!

Tameko was very helpful in helping us choose TV stand. I came in two different times finding a piece of furniture that fit our renovation. We are super pleased with our selection and her courtesy.

We had a great experience picking out items for our son's new apartment while he attends Creighton University. Dirk Frey helped us out and was very efficient and helpful. We picked a mattress, box spring, kitchen table and other necessities. Mr Frey was very quick in finding the products that we were looking for and was able to intrepret our descriptions of what we wanted into items that me our needs. Great experience!! Thank NFM!!

It is so convenient to order and pick up. I have always had success when ordering from here. Good quality and reasonable prices.

We came to buy a new refrigerator and found the salesperson to be very helpful without crowding us. She let us look around yet stayed near enough to answer any questions.

Purchased a TV online. Easily scheduled a pickup at the NFM dock in Omaha the next day. Drove up gave my order number. Told what dock to go to. They put my TV right in my back seat of my car. Signed the document and it was that easy. NFM makes it so easy to shop online and no touch pickup A+