Nebraska Furniture Mart Reviews

Great and fast service! Very friendly and knowledgeable salesman helped us find the perfect fridge.

Jeremy G., in Home Theater, was one of the best specialists I've worked with. He was very knowledgeable and shared some very good information and comparative analysis on quite a few televisions. He helped us select a great TV at a great price!

The staff at NFM were phenomenal. I was so pleased with the customer service I received both in the store and on the phone. Unfortunately, it took more than 3 months for my furniture to come in, which wasn t clear at the time it was purchased. I was given a $170 voucher to compensate for the delay, which was generous. I went to NFM in Omaha from MN, and shipping costs were a lot higher than I had expected. Prices are great if you re local or they deliver to your area. All in all, a good experience, but the delay was frustrating.

Great shopping experience, my salesmen (Curt) was very polite, professional, and super courteous. He made my trip to NFW a pleasant one. Pick was also fast and efficient.

We shopped at Nebraska Furniture Mart for a new king-sized mattress. Our sales rep was very patient with us in helping to select the perfect mattress with adjustable frame to fit our needs. The check-out experience was equally enjoyable with all the financials being explained so we left fully understanding the financials, warranties, delivery, set-up, and our old mattress and box springs being taken away. We ve never had a bad experience shopping at Nebraska Furniture Mart. Our daughter drives in from Chicago IL and also buys all her furniture from NE Furniture. She recently purchased a couch and two chairs from the Gallery Collections area that was customized for her needs. Love NE Furniture Mart!

Nebraska furniture mart ! Excellent customer service with a knowledgeable courteous staff in all facets of home decor from flooring, home furniture , patio and so much more . If your looking for a great buying experience with great customer service , knowledgable staff & great prices pop on over to Nebraska furniture mart for all your home needs .

Jimmy the salesman was great! Very knowledgeable, and helpful. I walked away feeling confident and happy with my purchase.

Got helped by a fellow Tim who offered great service and made my shopping experience easy and quick. Love the sound bar I got!

The sales person in the microwaves did fine however she needs to learn the microwaves a little better. She was very personable and nice.
The sales person that helped me in the washer/dryer department was good also however she didn't really have to sell me anything as I knew what I wanted. However she did check with management and they ok'd her dropping the price a ittle. I had bought my washer and dryer in the last 2 years but I didn't buy the drawers to go under them and I finally determined I wanted them. Also got it set up on 24 months.

I visited with a rep regarding a phone purchase and he was very helpful and did not push anything at me to buy. I will return and make a purchase from him in the very near future based on his suggestion.

My husband and I just bought a lawn mower yesterday and the gentleman that helped us was very knowledgeable and helpful. He gave us the information we needed to make the best purchase for us.

Brent - our sales rep was quick & responsive & positive. Awaiting picking up a new desk now...more later a/r

When we went to the electronics area, people kept asking us if we needed help. Now, this was a completely different story when we went to the bedroom area on the home furniture part. We were standing there and looking and there were at least 4 people just standing there talking. We were asked once if we needed anything and he answered but he had to leave to do something else. We asked for the price on one of the frames and the woman quoted us a price and then walked back to gossip, which absolutely upset me. Then we kept looking and we decided what we wanted and when we called somebody else to help us, he talks to us about the frames and the price he quoted us is $100 more than what she had said, and then she jumps in to our conversation saying that s what she quoted us which was a lie. Overall the store is okay, but the customer service on the bedroom area is bad and if you ever go there when she s there might as well just do your own research or get somebody else cause she is no help. Wish I could remember her name.

What i wanted, was out of stock. It takes one month to get back in stock, followed by another one month wait for them to ship it to me. When i picked the day for delivery, there was only one day out of the entire month available!

Toddl the Sales Associate was very knowledgeable. Great experience from the moment we walked in the door. We was able to pick a quality mattress at a great price. When we to check out Jordan was amazing. We used our NFM card which was easy and fast. We will be coming back shortly for a new Living Room Set.

Cory was very helpful in assisting us with the purchase off our new washer and dryer.

The guy helping us was great. Every fit tracker and model has different features and he took helping us out. We made an informed purchase with the help of the guy helping us.

Our shopping experience was awesome. We had a great salesperson who went out of his way to find exactly the appliance we for needed for the space we have. We are so happy to have NFM in our area to always find exactly what we need for our home.

Daniel in appliances, did a wonderful job explaining the stoves and microwaves to me so I could make the best decision on what I needed.

My wife and I were in the Omaha store, looking for a new washer and dryer on August &, 2019. Roberto Benitez answered all our questions and ended up selling our new machines at a very good price. I would highly recommend to anyone interested in new washing machines and dryers.

Found just what we wanted. No hard sell. And the salesperson helped over and above. NFM is always on my ''' shop again' list.

The associate was very friendly and helpful. I was very satisfied with the efficiency also.

Honestly I had to buy everything online because when I went to the store yesterday nobody even spoke to me. I do remember some guys talking about how they only had $1000 in sales that day complaining to other customers about it but no one approached me. It s also pretty disappointing how many things are not on display. The reason I buy things is for the nice 0 interest. Otherwise I would shop elsewhere online.

Great deals and friendly staff. Our go to place for furniture and electronics.

Great service today. Purchased and picked up a recliner for my husband and it all went smooth. Was super impressed with service today.

Great prices. Not easy to order online. Got an e-mail with the wrong price and am concerned about getting it fixed. It was also very difficult to link my order to my account so I did not.

Very disappointing!!

Staff was helpful in selecting an affordable sound bar. The nice thing is they were hands off until I needed help.

William was super helpful getting my brand new dishwasher and microwave! Great customer service and fast! Thank you NFM and William I.

Just got new carpet at a great deal! Love their financing options

Always the best price.
Always the best value.

Highly recommend coming here, so many choices and a lot of them are in stock. Friendly and helpful sales associates. They also offer Military discounts. Thank you Nebraska Furniture Mart for recognizing our Veterans!

Always a good deal waiting to be found at NFM. It s the first place I look and usually the last since their selection is vast and they also price match or are willing to wiggle a little on the listed price. Customer service is top notch as well.

Martin was very helpful while we made choices for our new home. He is knowledgeable, professional and personable!

I love this place! If you can t find what you want here, somebody hasn t made it yet. The prices are outstanding also

Years ago we had them install carpeting in our house. After it was installed when I was at work and someone else was here, I came home and realized it wasn t the carpeting we picked out and paid for. We went back to Nebraska furniture Mart and explain this to them. They told us it was because of the lighting in our house. The problem is the carpeting we picked out was a carpeting that started out as black in faded two gray or silver. The carpeting that was installed was a green Color. They refuse knowledge the fact that the wrong carpeting was installed. What made it worse was the carpeting we picked out in the show room was no longer available in the show room like is if it was hidden because they knew something was wrong. Nore was the carpeting that was installed in our house in the show room. So they re clearly was a real situation. They refused to do anything about it and we had to live with it so there clearly was a real situation. They refuse to do anything about it and we had to live with it.

The salesman was very knowledgeable and polite. He answered all of all of our questions.

The experience I had at NFM was awesome. I talked to several employees today. Brian Lee helped me find the best computer for what I would be using it for. Giving me all the information of what I should look for. Tony helped me by answering the questions I had on the deals and also finding me a sales associate. After waiting only like two minutes Tony came back to us letting us know that's he was trying to find a sales associate and didnt forget about us. Our sales associate was AJ and he was super nice super helpful answering our questions about the furniture and then even walking with us to the electronics section of NFM so we could get the rest of our products on our account without having to try and find a different sales associate. Love NFM and how helpful their staff is.

I don't know why NFM likes to give you a pick up date and they delay it over and over again. Don't sell a product and have a customer pick a date and then not have the item ready. I called this morning and put in my order number and their system said it was coming today. Called again before I was going to leave and now the date is 3 weeks away. Haven't received a call from them letting me know the date has changed. So if I would have left to be there when they opened I would have gone for nothing. Good thing I didnt trust what they said.

Always helpful and courteous clerks!! Always find what I want with Selection of products

Great furniture and selection of electronics. Every Nebraskan knows to go here for everything furniture or appliance related.

Easy to do online and going to p/u on Friday. Had the product we wanted!

Great help with getting my son a laptop for College. Got a nice discount as always.

My salesperson Roger A was awesome so many TV's to choose from and he guided us, very pleased with my purchase and the help we got.

Needed furniture, were else is a person going to go.

Sam made it very easy! I had picked out the recliner we wanted online and knew the SKU# which made it even easier!
Great system! Great store! Great salesman!
Regards! I ll be back!
Scott

The sales person was very knowledgeable about the product we were wanting to purchase. Let us make the decision on what we would purchase and didn't force any one item on us. Was centered on us and we didn't feel rushed about our decision. Any question we had he was able to answer. Very pleased!

I received excellent service at Ne.Furn Mart on Monday February 19,2108. I was looking to buy a gas dryer and a service rep by the name of Dan was right there when I went into the appliance department. He efficiently handled all my questions. Besides being well informed, he was also very polite and extremely pleasant to work with. I bought a dryer. I will look him for any appliance purchase at NFM in the future.

I came in to buy a gaming console for by teen boys, and Frank, the salesperson, was extremely helpful. He explained the systems in great detail and helped me make an informed decision. On top of that, he and his manager were able to get me a better deal than what was offered. I was very pleased with my experience.

Excellent over the phone service with Sarah, ordering a Whirlpool appliance bundle. Thank you for making it easy.

Easy to select the model I wanted, and the free delivery made it even better. The help desk got back with me quickly on my delivery time, and the crew did a great job getting everything set up. Really good experience.

I always have a great experience and the guy that helped me today was amazing! He was very knowledgeable, professional, and friendly!

So fast and easy to shop online! We know that the products will arrive just as outlined on the website. We are generations of life- long NFM customers and will continue to be.

Staff has always been some of the best of the sales type. They're not too pushy and that's why I come back.

The girl that helped me was very unprofessional, she didnt seem like she even wanted help at all. She kept rolling her eyes or looked annoyed when i would ask her a question about the apple watch i was getting she was not very approachable. I would not recommend her.

NFM is a large but still very home town feel kind of store. I love the prices, staff and items they carry.

Chloe in the electronic department was great. Very knowledgeable and helpful. Thank you!

I had a great experience here today. The guy who helped me was very knowledgeable of what he was talking about and got me taken care of with what I needed

Great help, lots of information, but not overbearing. Very patient!

Rodney Rahl always always an amazing person to get help with anything.

Decent deal on furniture. Would have given 5 stars, but, there were donut sprinkles in my recliner and small gouge. Delivery guys were great.

Bought a new TV but had to wave at the sales manager and a salesman to get help saying, "I have money to spend, I'm ready to buy this TV." Then his tablet didn't work. Shouldn't have to wave anyone down for help. I'm sure this is an isolated incident and they were both pleasant and professional.

Chad was very helpful - informed and educated about her product and the promotion. Also very personable. A+ service.

Great experience with sales rep. Not so great experience with customer service at check out. Also having to pay delivery was a miss especially since item purchased was so expensive.

Michael was extremely knowledgeable and professional. Would recommend him and NFM anytime

Really easy to order on line and arrange delivery on a convenient day!

Hate shopping at this place cause it's always busy and the selection is overwhelming. I do have the most respect for the sales staff as they are knowledgeable and helpful; even better on the loading staff. They make it painless to pickup items and it takes about 10 minutes total! Upmost respect for the service here!

Ordered $5000 of furniture when I moved in my new house. I got a $800 desk from Mrs B's. Being delivered there was a little ice in my drive way so the unloaders didn't want to unload it. I signed a wavier for the ice. When the unloaders were bringing the desk up the driveway the desk was dropped. The unloader lied and said he slipped on the ice. The unloader didn't know my friend was watching him so when he was called out on lying the unloader didn't say anything. The unloader called his boss and said it would be repaired. I called in customer service and was told they would get back to me the next day. It is now 5 days later and haven't heard anything back, so I called in again and still no one can help me, have been on hold over 30 minutes. I have wasted hours on the phone with the customer service people and seem to get no where. I guess my only other option is to come down there and speak to someone face to face so they can't just put me on hold and forget about me. I wish I could just give back all my furniture because I am so mad on the way I am being treated.

Kobe was great! He greeted us, asked how he could assist us, and wrote up our purchase. Very knowledgeable and proficient. Thanks for an awesome job!

I have a piece of furniture that has broken. I have been on hold for over an hour now. No help!

Juan was knowledgeable and very helpful in the process of buying a bed.

Sales people are always helpful and always willing to answer my questions

Quickly assisted by electronics staff. Cashier was friendly and quick. Warehouse #1 loaded my truck quickly also. We were in and out in less than 30 minutes!

This is my 2nd time ordering with this terrible company. They offer pricing on products and claim they made a pricing error (most likely because they priced too low?). They share their terms of service and send an apology, and that's it. I would have a low level of confidence during events like Black Friday where you'll spend precious time looking for retailers that stand behind their mistakes.

Clean, sales people ready to wait on you. Prices are a bit much.

I love the store overall, but it's really annoying when someone asks me if I need help what feels like every 5 seconds when I'm just trying to browse. It feels like high pressured sales and I try to avoid eye contact.

Everything was great the man that waited on me and the man that loaded my car. Thank you so much Carol Golden

Love the ease of online shopping and when you go to the store the staff are friendly and helpful.

This is the first time I have ever been to Nebraska Furniture Mart. I was looking for a laptop for my college classes that are starting in the fall. I needed something newer than my 2009 MacBook Pro. I was able to get a good deal on a new laptop plus a bonus of getting some free items that came with the new laptop. I walked in and knew what I wanted and for the price that was great for me. The sales person that helped me was able to get me in and out with what I wanted. I was so happy and able to get the new laptop that I wanted. I will always be going here with my electronic business.

I always love going to NFM! Purchasing furniture is always so easy and seamless. The associates are always helpful and very positive!

Dean, one of the sales associates, helped us pick out a new fridge. He made sure it would fit the space it would occupy, gave us options between brands, pointed out pros & cons of each recommendation, and was patient as we weighed our options. We are very happy with our purchase and very impressed with Dean!

Hi, all you shoppers, Good news. N F M, has all you need, prices is very good, and customer service is excellent. So stop in and get what you think they don't have, they have lots of toys.ect.happy shopping. Mrs. Williams

Lethal was very helpful and got us taken care of right away.

I took sometime in purchasing a couch from NFM. I went in to look at 5 specific models that where not on the floor. After I settled on one. I specifically asked the sales guy for the friends and family discount as I could check with them in the morning. I was told that I was getting a better deal which made me happy.

After calling my contact in the morning I in-fact found out that wasn t the case.

I am in sales didn t even negotiate that hard because I was told its what I would get.

Highly disappointed that I would be lied to by the salesman and also the manger of the department Alex.

However Matt in the bedroom sets is the bomb.

Be careful of lying salesmen just wanting the sale.

The staff was most helpful making my custom order, and knowledgeable. It was such a pleasant experience.

Consultant had lots of knowledge. Helped me avoid buying something i would not need. Gave me best deal possible. Great buying experience.

I ve been shopping here for 19 years and the Mart has never let me down.