We worked with Roger Al-Rashid to purchase a new television. He was awesome!! He was very accommodating, knowledgeable & pleasant throughout. It was a great experience & transaction. We will look for him any time we are buying in the home theater area. Very happy!!
Needed router to provide best service in home for all floor levels to avoid loosing internet service or buffering. And to hook up security. My first contact was Tim very friendly, who helped me right away, i explained my situation he said "let me get you the right person", he walked me over Rick also a very nice man, patient, knowledgeable, and took time to explain how to hook up equipment. I have been everywhere this morning with my problem came to Nebraska's and finally got somewhere. Thank you...job well done Mr. Rick
Dixie was great helping me to buy a new refrigerator. She was very efficient and pleasant in our transaction. Walked out being happy with purchase,.
Scott D was great to work with! He was very knowledgeable and helped us pick a great new mattress.
I had some questions about laptops and the salesman Nathan was wonderful, he wasn't pushy but answered all questions. If i ever need anything electronic ill defiantly be going to him again
Steve Wutkin was our sales rep and he was awesome. We came last week, he was no pressure, gave us his card and told us to call if we had any questions.
We came back today and he was one of the first reps to approach us.
Still no pressure. We bought a huge couch and loveseat. The 3 young men who loaded us up we're fantastic! (They need a raise).
Overall a great experience!
Friendly service. Quick check and pick up. A+ experience! Wish we had one in Wyoming. We were just visiting our son at Offutt and couldn't pass up the price on our new mattress.
Went to look at beds for our granddaughter. We didn't know whether we wanted a day-bed, elevated bed, or a bed with a trundle. Our salesperson was very knowledgeable and walked us through various scenarios and helped us make an informed decision. She then helped with finding the appropriate mattress to complete the set. Thanks NFM!!
Went in to purchase a laptop and I knew what I wanted exactly and the sales force didn t try to force anything additional on me. It was very hassle free
We told the salesman Cade we wanted to buy a table and to put a sign on it. He did not put a sold sign on it and when we came back from looking at the couches someone else bought the table we told him we wanted. The manager Emily was zero help. So the customer is the one who lost out because the salesman didn t do his job. Bad customer service
Great service great environment, felt safe to walk around in this pandemic
I had little time and needed a good vacuum cleaner fast. One friendly salesman pointed me to the floor cleaning area. Scott B met me near the vacuums and within 5 min he could tell me the comparative prices and features of the different models and brands. He told me which were on sale. I picked one based on his detailed knowledge. Within 5 more minutes he had a cart for me and I d paid with his mobile register. Wow! I m glad I drove passed Best Buy to shop at Nebraska Furniture Mart. Staying local and SO much better. I also know I m getting the best price. I m telling you that experiences like this beat the big chains AND Amazon. Thanks Scott! Thanks NFM and Thank God I live in Omaha!
Cisco(bedding Dept) was very knowledgeable & answered all of our questions! We weren t planning to make a purchase today, but he made us feel comfortable enough - with no pressure - to change our minds
Huge Selection of items almost anything you can think of, excellent quality and excellent Customer Service!!
Ryan was very nice. He helped us the other day and when we came back today he remembered us and was very patient. My partner can be very decisive at times even though I knew we were going to buy right away he took him awhile to say we were buying.
I broke my leg and it's hard to get around especially as busy as the stores are. I ordered my product from my phone on the way to NFM. Drove right into the pickup area and they brought the item to my car, couldn't of been easier. Love the pickup feature.!
I came in today to get some Christmas shopping done I asked the sales representative at the electronics what deals they had using the NFM card. He told me they had the 24month no interest on 499 or more. I finished doing my shopping and as I was at the cashiers the gentleman helping me out also acknowledged it when I told him I was doing the 24month no interest but when he went to go get help ringinging me out the other cashier told me it ended yesterday and I could not do the 24month no interest I let her know that the sales rep. told me it was still going on and the cashier also told me it was she was very rude and told me no. I am very upset I spent over an hour shopping because I wanted to make sure I spent the 499 to get 24month no interest just to be told I couldn't.I ended up just buying everything anyways and leaving the store. I would like to be honored the 24month no interest still for my inconvenience or I will just be back to return everything.
Ordered Doorbuster item online since I don't live in Omaha. It was great! I love NFM! I find a lot of furniture I can't live without & for the right price!
The acceptance now staff were great! They were super helpful with helping me get the laptop I need for school. Would highly recommend!!!
My roommate and I bought a couch here a couple weeks ago and we re having it delivered yesterday but it didn t fit in the apartment so they said we could pick a different couch. When we went to buy the new couch last night we went to Ms. Bs first we were there for about 30 mins and kept looking over at the one section where we found our first choice. When we finally found the couch we liked after 30 mins of looking around we were in the process of filling out the paper work for the couch with a sales person a warehouse employee came over with a paper and his cart to take it away. He asked us if we bought it and we said we re almost done with the paper work the warehouse worker looked confused then the sales person looked confused turns out it was sold and they forgot to put the sold sign out and take it away. We know nobody had been over in that section while we were looking because we kept looking over there so it was 45 mins at least before they came and put the sold sign out not to mention that the entire time we were there the employees treated us like lower class citizens like they couldn t be bother to talk to and help us. After Ms. Bs we went to the sales floor in NFM and the sales guy there treated us the same way like we were the bottom of the barrel and ignored my roommate who is actually a card holder and the one buying the couch and only looked at me very rude sales people. Overall I was very disappointed with the way we were treated so when we walked back over to Ms. Bs to the car I went back in to talk to a manager. When I told her we were treated poorly she just stared at me then when I brought up the couch and how we felt like it was sold out from under us she said it wasn t supposed to happen like that and that she was sorry did not say a single thing about how she was sorry we were treated like crap the entire 2 hours we were there just about the couch still being up for sale on the floor when it shouldn t have been. When we bought our first couch they put the sold sign on it while we were still filing out the paperwork for it I just don t understand why that didn t happen with the couch we were looking at last night and why the sales person didn t know it was sold and still proceeded to get so far in the sale that we were picking out a delivery time and day.
Very knowledgeable and professional salesmanship with just the right mix of personal interaction. We knew what we wanted and Muhib made sure we were getting just that. It was a pleasure to do business with Muhib.
Walked in and Kavi helped me find a great sectional for my new apartment!
We were provided with very knowledgeable, conscience and patient service.
the salesperson was extremely helpful and made our experience easy and painless
I have never in 35 years had as much trouble purchasing over 2000.00 worth of stuff . After 2 hours of trying I cancelled most everything. Not being able to purchase closeout merchandise on deferred financing is something I never had a problem with in the past.In 35 years I havent had to ever put 20% down to finance on deferred unless it was a special order. Obviously Nebraska Furnture no longer cares about their customers who have been customers a very long time. I always said my bill would never be paid off , but now I am rethinking that. I travel to other places frequently so I do not have to purchase through you. I have always choose to because I am a Bershire holder , but not sure about that either
Service was excellent. Ryan was very knowledgeable and answered all questions and made the whole process very easy!
Great customer service, Thank You Luke H., Large selection, good quality at great pricing.
My sales consultant Tammy, was quite personable, and efficient at the Mart. My table exchange was faster then I had anticipated. I really enjoy shopping here because the service is outstanding from beginning to end. Thank you kindly!
Staff, Curt, was informed of the fridge specs and able to answer our questions, we made a purchase and added the extended warranty (that was recommended multiple times) upon reading the terms after leaving, Curt neglected to tell us that a $99 deductible is required for all service calls, Lowe s does not charge for service calls, so we cancelled our NFM order.
Our sales person was great! Right to the point and don't try to push us towards something we didn't need or really want. We are happy customers!
Well we're tried to buy a office desk. We're liked one desk but couldn't buy cuz delivery. We have to wait over month to bring our house. We're have no patience. I believe they're super busy for delivery. Maybe ill buy truck to help them and me . Make money? Just joking..
Great job. They were in and out and super courteous and careful. It was an excellent experience.
Don helped me with a rug. He was great. Patient and knowledgeable. Not pushy. Listened to what I wanted. Would definitely work with him again.
The sales man helped me with checking out for a new TV told me what would be a better tv secured me with the decision to get it from Nebraska furniture mart I think the sales man did a great job on performance of knowledge of tv and surround sound for the tv and pertection Nebraska furniture mart was selling his knowledge of both really sold me and I thank you and him for taking care of me when I came
The salesmen are always courteous! They re always willing to answer any questions we ve had! We ve bought plenty of our pieces of furniture and decorations from NFM and satisfied with the products.
Very nice young man Joe was very knowledgeable and clear in his opinion. The entire experience was very positive.
Angie was very knowledgeable, friendly, and helpful. She made our buying experience fantastic!!
Bought a new iMac and Brandon made it super quick and easy! In and out of the mart in 15 minutes! Highly recommend Brandon, super knowledgeable and answered all my questions. Thank you!
Nicole was very helpful. We would rate her a 5 out of 5. She answered all our questions and was very patient. Would recommend her to our friends.
Very professional service and great products for great prices.
Eric, our salesperson was very knowledgable, friendly and patient with us. We never have a bad experience when we visit the mart.
Always very nice people to deal with and very knowledgeable.
If you can't find it here you don't need it a mega shopping experience for everything for you need for your home
Management and the customer service was outstanding, was able to grant my request. I m grateful.
Matthew Sommerhalder was very helpful in helping my granddaughter find the perfect iPad to fit her needs. We love the Mart.
Looked for new washer and dryer. Was recommended electro lux. That's a big no. Led next to LG. Was told by salesman they are bad. Several years ago they had issues however those have been fixed. Found my own after walking around. Latest model smart washer and dryer. Got it on sale plus a military discount. Very happy with what I found on my own.
We love Nebraska Furniture Mart. Their selection is unmatched and their employees are always knowledgeable and very helpful. We have several items delivered and our experience is always good.
Great store and prices. Unfortunately a number of my orders end up getting delayed sometimes more than a month beyond initial arrival date. Delays are understandable/unavoidable in some cases, but I'd rather have more accurate estimates up front so I could by from another store if needed
Our salesman Rick was very knowledgeable, engaging and he explained in detail how he set up the different deliveries and paperwork.
Maria assisted my family with finding the right bedroom sets and mattresses for my son and daughter. She was very patient and friendly, and provided excellent customer service!!!
Amazing service! Above and beyond on making sure you leave satisfied.
Very helpful young man showed us freezers and explained everything about the one we bought The young lady that checked us out did a great job also Good shopping experience
We love shopping at Nebraska Furniture Mart. Sales staff is very knowledgeable. No pressure sales is a good thing to keep me coming back. I know we will be back again.
Nebraska Furniture Mart rates an A+. We needed to replace 4 kitchen appliances and another one in our basement bar area. The salesperson helped us select replacement double oven, refrigerator / freezer, 2 microwaves, and a dishwasher. We managed to match up everything finish wise and size wise. Our salesperson was knowledgable about a factory rebate program, and also helped with installation plans and removal of existing appliances. Wonderful service and great pricing!
Claudia B. provided great customer service on my visit May 11, 2019. Claudia followed up with me two times asking if she could help me with anything. I asked Claudia, how the LED lights are replaced in the chrome LED floor lamp and how this is transport, due to how delicate it is.
Claudia responded, that the LED bulbs can be ordered through the manufacturer and they do pack it carefully. Thank you, Claufua
Nathan G was very helpful and personable. Great salesman! Happy with my purchase!
it took a little while to find windows 10, rearanging, but then quick sale and out the door
Tyler P #23961 was awesome! He immediately acknowledged me and helped me find the product I needed. I was in and out within 5 to 10 minutes. The best service especially since I was in a hurry to get home and start enjoying the weekend! Thanks Tyler!
Always exceptional service and prices. Their stock is usually up to date and they almost always have what I'm looking for. The pickup and delivery options are varied to fit all your needs as much as possible. Highly recommend shopping here if they have what you're looking for. And don't forget they price match!
We got a record player, and the sales person was very nice and explained things to me multiple times. Bless.
Service was and always great. Joe was very knowledgeable and made the process of special orders so easy.
Quick friendly service, both on the store and at the pick up. No haggle, accepted VIP discount to save a few dollars. Secured my load in a professional way.
Jordan was very helpful to us as we were looking for a new washer and dryer. He was very knowledgeable on the different brands and listened to what we were looking for. He steered us in the right direction and made the process efficient and painless.
Huge selection and friendly sales staff that allow you to look at your leisure but are always on hand to offer assistance if need be. All price ranges and styles are represented in the store. I really appreciate this!
We got what we needed but our salesman was not overly friendly. Seemed like he was annoyed most of the time.
Maria in the mattress department was helpful, friendly and answered all of our questions. Pleasant experience.
Our experience at NFM was excellent. We were given time to browse and from the time we had our bedroom set picked out to checkout was less than 10 minutes. All of the order process, financing, and receipts were done/handed to us while we stood next to our future bedroom set. They made shopping with five children a breeze!! Thank you for the wonderful experience!
All staff very attentive!
The person who attended me, resolved all my doubts about the product I bought. GRACIAS!
Deb J. Sold us our washer and dryer today and I am beyond pleased! She was extremely friendly, helped us find exactly what we were looking for, and she helped us ensure that we were getting the best price. NFM will always be my goto place for buying appliances, electronics, and furniture!
We came here for a major purchase and I was very pleased with the service. I already had one item in mind and Cisco helped me select the best according to my price point and needs and even showed me a cheaper option than what I was looking at the was comparable in value. Waiting for delivery but super excited about the service quality.
I have been shopping at NFM for years. Love this store! I wish they had 1 in every state. REQUEST: Build 1 in Florida ... Panama City or Ft. Walton or Pensacola. All of the beach condos could be decorated with their amazing furniture!!
Ron did a wonderful job helping us with the information we needed, and not pushing us to get anything we didn t need.
My sales person for both my appliance purchase and my mattress purchase were phenomenal!! Both were knowledgeable and easy to understand!!
Sergio was very knowledgeable and helpful.
Really liked how he wrote me up and I didn t have to go through a check out.
Just not sure about the product I bought
received new dinette set & table had some damage & one chair & let Nebraska furniture mart know & since it was last set available in Omaha they had Kansas city send same set to Omaha & it was delivered within one week & very pleased with service & & dinette set. LOOKS GREAT!! :)
I purchased a 3 year warranty on my washing machine. I was not told the 1st year is covered by the manufacturer so I lost a year of my warranty. It also meant that I had to deal with the manufacturer directly with no help. No one from NFM would return a call when promised. I had to call numerous times and follow up myself with the manufacturer to get paperwork NFM needed. They finally called me to say I could pick a new machine. I selected the same model and they tried to charge me $80 more because i had gotten it on sale. Delivery couldnt happen for 3 bus days due to where i live, no help there either. Very disappointed and will never recommend NfM to anyone ever.
Great customer service and a super price on our purchase.
Went into buy two tablets for my grandsons, found two in the clearance section. Great buy. Thanks to the salesman who had me go and check to see if they had any on clearance.
Always a good experience at NFM. Today no exception. Good product selection. Salesperson knowledgeable.
I wish NFM would get their prices in sync on an iPad 9.7 6th generation. On the floor it was over $300. I called the store prior to coming and was quoted $238.00. Best Buy offered theirs for $249.99. They said they would match NFM's price. The salesperson made a cursory look and wasn't able to locate the price. He verified the Best Buy price and asked his manager if she should give me the $238 price. He did. However, I felt like sales rep thought I was pulling one over on him. I wasn't. Not a good experience.
Sydney Recek did a marvelous job in helping us find a love seat and chairs, even after we modified our our search. She's made herself available for email communications, which helped us greatly. She is an outstanding sales associate and NFM is lucky to have her.
Sales person was very helpful. The whole visit was quick and easy.
It's not every where that you can walk in, buy a refrigerator, schedule free delivery, and walk out with in 20 minutes. Price is right, too. And did I mention free delivery to Fremont! Top it all off with professional and courteous staff, and viola you have the perfect buying experience. NFM is terrific. I'd give them an extra is I were able.
I went in generally knowing that I wanted to purchase an iPad. I was debating between a couple different models and Antonio was able to answer all of my questions and recommend the right product for me. I appreciated that he didn t try to upsell me to something I didn t need and truly help me find the right item.
Roberto was very knowledge and very polite. I would recommend buying at NFM to anyone.
I never leave reviews, but Jim made an exception.
Went in to look at living room sets. With the help of Jim Cover, we were able to pick out a set we love. Jim was very helpful without being pushy. He gave us a lot of advice and ideas we would have never thought about ourselves. If you're in the living room section, ask for Jim.
Excellent deals and great value! Thanks in home delivery is the best service
The rep was quick, helped me order exactly what I needed and was knowledgable about avilable coupons and saved me money. All around a 5 star experience!
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