Nebraska Furniture Mart Reviews

Both individuals gave excellent service. Very eager to help us and to arrange the delivery time that best suited us.

Service was very friendly and they were honest and helpful for the right price and quality.

Todd Mausbach helped us pick out a mattress, frame, and all the extras. He took his time to help us figure out what would work best for us. He was very patient and highly knowledgeable. Great experience!

Rachel was a super sales representative and checkout and pickup with smoothly.

Got gorgeous furniture. Didn t get approved for both the bedroom and living set that I wanted. But did get the bedroom set. Sales associates were helpful.

The first lady that showed us around was rather snooty, however my girlfriend and I found a 2nd lady who helped us maximize our dollars while getting us everything we needed and she was extremely helpful.

Very helpful staff. I applied for NFM credit card and was approved within minutes.

Great deals at Ms BS and the pickup service has very knowledgeable workers

I m glad that even though I moved across the country I can buy from one of my favorite places! It did take me a minute to figure out that from my cart I have to click on the logo in the corner to continue shopping. Other than that, I had an easy time ordering what I wanted.

Great customer service!! He was very helpful and showed us plenty of options. Was very kind and easy to talk to. Definitely a great purchase!

I had to buy all new kitchen appliances .the guy was very helpful and seemed to know his stuff

We were asked by 3 people during our visit if we need any help. It s nice to know they are there to assist if needed. The staff was very friendly, especially the cashier.

Great experience and very knowledgeable sales staff.

Every associate was amazing and helped us with all of our questions and concerns

We had a a great experience buying our mattress. The salesman was very kind and patient with us. Explained everything very thoroughly.

We went in to buy a refrigerator and a very helpful salesman named Curt P. x23710 helped us. He was very knowledgeable about all the different makes and models. We purchased a Samsung refrigerator.
Then we went over to computers and Antonio came to our rescue! We purchased an HP laptop and with his guidance we felt confident of our selection.

I feel like they lied to me they been telling me one thing for months now they say It's not so

My wife and I were after a desk. The gal that helped us was great! So happy with our purchase.

Nebraska Furniture Mart was my go to for all my furniture needs. I remember shopping with my family as a child, seeing Mrs. B out & about with her customers. It was always a good time. Those memories kept me coming back year after year but it seems the service isn t what it used to be... Friendly voices & kind words seem to only exist during sales, would be helpful during those unfortunate times too.

It took awhile to get someone to help, however when a sales person showed up we were very happy with her. Her name was Cherri Gruhn and she was awesome. She was with a client when we got there and as soon as she was done she came looking for another client and found us. Cherri was very helpful and we are supper glad she found us. Cherri did a fantastic job at meeting our needs, she is one of the reason you got a sale.

Salesman Brent was very helpful, answered all my questions and made it a simple and easy process. Warehouse was very professional and courteous.

I am looking for carpet and was approached by an excellent salesman who not only helped me find colors, but taught me what to specifically look for from the information I had given him on what I wanted. He then left me alone, but would occasionally check with me as I wandered throughout the huge carpet choices, and said "I have left some of the colors you were interested in on top of various carpet areas, and if they come close to what you want just take them with you as you wander." He never pushed or pressed me to make a decision, unlike many sales personnel, but just let me take my time and find what I wanted. He also told me he would cut any of the carpet I found and I could take the samples home "since the color in your family room would be different from our lighting." I really appreciated that info.

I was shopping for a new sofa. Everyone that I encountered asked if I needed assistance. They answered my questions and still gave me time to walk around on my own. I also visited the carpet area and even tho I decided not to purchase they were very accommodating as they went out of their way to make sure I made the purchases that I really wanted.
Thank you to James C in home furnishings with my sofa purchase.

The last two visits to NFM left us wondering why they have sales staff. Although there were PLENTY of sales people for the number of customers, they were gathered together chatting while not only we, but others were being very obvious about needing help. In one situation, we had to approach them and ask if they could help us. It didn't make us feel welcomed especially as they would look at us and continue talking. We almost walked out. This happened in two different departments, beds and appliances.

Love NFM
Shop on-line and pick up on my way home from work.
Didn't even have to get out of my truck, just pulled in to the warehouse pick up area, showed my ID and they loaded it in the back of my truck for me!
Thanks for making shopping so simple!

A big shout out to Charles K. in the carpeting department for excellent customer service on 07/ 08/18. I truly appreciated your help! THANKS

Huge store, would need to take a weekend to see almost q quarter of this place

Over the years I ve always shopped around. Nebraska Furniture Mart always has the best prices by far. Also great customer service. My sales person showed me several different sound bars. Even Bluetoothed to play music on the one I ended up buying. I told him I only had 10 minutes and he got me in and out that fast. Without going to the checkout line.

I walked in to NFM hoping to find some luxury vinyl plank flooring samples and schedule a time for a bid. I expected it to take at least an hour and a half. A salesman met us as we walked over, asked us how we wanted the room to look finished, showed us popular styles and laid the samples by a sample piece of wood that is similar to the color of our cabinets and trim. We picked our three favorites, walked out with samples (the samples they didn t have in stock are being mailed directly to our home) and have a bid scheduled for about 10 days from now. Walked out of the store in under 30 minutes!!! It takes me longer than that to pick out my outfit for work each day - and I work from home! Excellent experience, knowledgeable salesman.

Wasn't me. My fiance went to NFM while I was near dead in the hospital and spent nearly $3000 on a new bed. This is unacceptable. Oh walt, I gave her permission.

Lori in Kitchen Aid was professional and helpful. Jim was helpful too. Young gentleman who helped me pick out a bluetooth speaker was knowledgeable and professional. Sorry I forgot his name. Prices were great!

Chad was very helpful and patient while we selected a new bed. Warehouse guys loaded our truck quickly. Overall good experience.

Anna with NFM was awesome at helping us find the right bedroom set. She was knowledgable with the products and customer feedback

Havent received our item yet but our sales person was very helpful when we realized we ordered a couch that was a little too large. We came in the next day and got it figured out excited for my new couch to arrive once completed!

Chris was great checking us out as well
As helping us with all information to help us more knowledgeable about the product .

Very good service, employee helped me find what i was looking for and gave plenty of advice to help me with my new device

I been thinking about a laptop for years. Finally went to NFM and talked to Kelsey. She was very friendly and very knowledgeable. It was a pleasure to learn as much as I did, and bought an HP Pavillion 360. It's good to know you have knowledgeable people when you go to NFM.

We love NFM! Awesome customer service, online ordering with free shipping...this place is a go to for us when it comes to appliances, electronics and office or home furnishings.

Oscar M did a great job in assisting us. He was quick and it appeared that he knew what he was talking about!

We got what we need and it didn t take long. Salesman was knowledgeable and very helpful

Get NFM card paid off and right back in knowing I would be working with great salesmen!!!

We dealt with 5 people in the store today, including the checkout. All were helpful and friendly. Sales clerks were knowledgeable and even showed us to the next item we were looking for and found us a clerk from that department.

Wow - we were visiting from out of town, and stopped by because of the (huge) size of their building. We had been looking for and tables at other furniture stores and on the internet but couldn't find end tables that were perfect for our needs. I'm glad we checked out the Nebraska Furniture Mart. We found end tables that are perfect for our home - and at a great price.

Great experience with all the helpful staff staff and cashier today, made the tv purchase enjoyable.

Great selection and awesome prices. And the staff was very helpful.

We walked around for 45 mins looking at furniture and was not greeted once. I suspect because my wife and I are a younger couple and were out in casual clothes. So they assumed we dont have money and must be just looking! We had to wait and ask somebody to write up the order for a new sectional and give them our payment. The sales person was helpful and got us all set. Maybe a little sales training on meet and greet wouldn't hurt. Overall I give it an ok experience.

Didn't have much of a selection of fans. Had a sale on 1, but it would take a month to arrive.

Andrea H in electronics was a delight and very helpful.

Had to wait for a salesperson even though there was 2 just talking in the area i was shopping in. And then I was not given the advertised discount when I pointed it out I was told I was wrong!!!! Once she realized the mistake she walked off with an attitude!!! This was the worst experience I've ever had at nfm!!! I'll think twice about spending my money here again....

Great experience. Bill and Diane were super friendly and helpful. They explained everything to me and made me confident I was making the right purchase!

We were looking for a tv. Took forever to get someone to help us. Asked one person and he walked away from us. Finally found someone and k had some questions and he just went through and made the sale but I did eventually get my questions answered. I was very happy about the price we paid overall but at pickup the guys were rude we asked if they could open the box cuz we wanted to make sure it didn't have any cracks and they got mad.

Great assistance by Charles M. We were only looking were not going to buy today. Loved that he did not pressure and listened

The service is excellent. I wish there would be more clear signs of how to get to the Customer Pick-Up area

We went to get a TV and we left with a TV, did not feel pressured to get anything else. We had a good experience!!

Terry, the salesman was awesome! Answered all questions and the check out process was quick and easy. Nice that the salesmen can now print your receipt in there area!!

Best selection. Best Prices. They have truly improved their systems and provide the best service.

It's a great place to get your steps in... It's HUGE!! Be aware that there are three separate buildings: furniture, electronics, and clearance furniture. There is a huge variety of furniture, appliances, and electronics. The prices are pretty good, especially the bundle deals. The staff is very friendly and knowledgeable. Be aware that if you want a special order item, you will be required to pay a down payment, even when using NFM credit card. Otherwise, it's a great place to shop or even browse.

Bill was very informative and on point. He helped us buy our new bedroom set. V E R Y G O O D.

Charmaine was professional and delightful. She gave helpful direction in my selection of barstools. I will ask for her in the future.

Sales person, Tom, he was amazing helping us to get our new mattress and base. He showed to us different options, he was very patience, kind and friendly. NFM has a great deals on financing. You should buy here, seriously.

This was a pain free purchase from start to finish. The delivery personnel were very polite and courteous.
Thank you for outstanding service

I was in the store for over a hour and no one asked if I needed help! I dont know if it was because I was by myself and very pregnant or what but it was not what I've experienced in the past. Too many of the guys were busy talking amongst eachother to worry about doing their job. Anyway, when I finally asked a lady to help me after she was done with current customer she was very helpful and nice. She even apologized. So for her I give her 5 stars but my overall experience only 2. Not sure why so many thought it was ok to just stand around and talk when they had plenty of people they could of been helping. I even seen another couple have to get someone's attention to be helped too.

Very helpful too far from ga. Found what we like though.

I think if you get the right sales person you have a great experience. We bought a mattress and bed frame and Doug was excellent, no pressure and answered all our questions about mattresses. There was a young man who helped us with the bed frames, he also did a great job at answering our questions and there was no pressure.

My wife and I bought a new TV and soundbar setup. Or salesman was very knowledgeable and was able and willing to go into the technicals with me on all of the options we looked at.

Got a very good deal on 2 televisions thanked to the salesperson who help me!!

We ordered a couch for our son. Who does live on a higher floor of an apartment. But still..... The delivery men couldn't get it up the stairs. They removed 3 of the legs but not the 4th one. That leg kept catching on wall. My son signed over full liability onto himself. He just wanted them to get it up there. We ended up having to pay another $100.00 for a different couch. Plus NFM charged us ANOTHER $100.00 to re-deliver this OTHER couch.... We had already had to pay $100 or even $125 for the first sofa they couldn't deliver. My son whod been looking on the whole time said he and his dad and brother could have maneuvered that couch up those stairs......... Soooo...are we pleased and happy?? Ummmmm..... no. Sorry.

Steve Dozier was very helpful, not pushy (which was a huge plus) and showed us different options

Everyone was very nice even the security guys. I was so happy with my choice of furniture!! Can t wait to have it delivered!

Thanks again! Maggie H.

We had an amazing experience this weekend at Nebraska Furniture Mart. The store is HUGE and we spent many hours because there were so many choices! Sharon was very helpful and even helped with opinions on what would or wouldn't go together. We are very grateful to be able to work with someone that had so much interest in helping us. We will definitely be using Nebraska Furniture Mart again! :)

Jacob in computers was great, very knowledgeable and helpful!

They now have beer by subway...let's go shopping....

Purchased a new camera here. The process was quick and painless. The salesman tried to get our personal info but you can refuse and they will take you to a register to check out.

I just bought a camera a month or so ago and an expensive lens a couple weeks ago but really have no clue how to use them. I went in to NFM looking for another lens. Eric explained the differences in the lenses and explained some of the features on my camera and really just took his time to help me. He didn t try to upsell me either. He was honest and told me that the lens I was looking at was not necessary for what I wanted to do. Epitome of customer service! I will ask for him every time I come in for more equipment!

Overall a good interaction. Scott Tate, appliance salesman, was quick and helpful. I came in knowing exactly what I wanted and just needed to make the fridge & microwave purchase. He had me rung up and out the door in a few minutes.

Also, Gordon and Ricardo in the loading area were great! Very friendly, fast, and answered a couple questions I had as well.

Only reason for 4 stars instead of 5 is due to my new fridge having a dent on it. I wish there was a way to inspect my fridge before loading it up. I already contacted NFM about it however and am hoping they will make it right.

The employee in the small appliance dept does a wonderful job. She was very personable & knowledgeable about all the items I was shopping for. She even took me over to the tableware dept and made sure I found everything I was looking for.

Chase was very helpful in selecting the correct power lumbar recliner. Very knowledgeable and patient. You don't always receive that kind of service these days

We visited the store today for a dinning room set and buffet. Sitting at the table we decided on we were rung up for the table and the buffet and went on our way...to pick up the wrong table. Customer service promptly fixed our issue once we were home realizing that we had the wrong boxes but that doesn t change the fact that we re now going to spend at least another two hours reloading and driving all the way back to the store for an issue that shouldn t of happened in the first place.

Easy and quick. Salesman knew his stuff. Made me feel very confident that we had picked the right built in microwave.

Very helpful staff in terms of trying to find the best deal for me, but somewhat a lack of knowledge about the equipment they were selling and had to refer to multiple websites for information.

Our sales lady was the best. Most knowledgable and honest.

Everytime I visit NFM for any reason, I end up finding something better than I was expecting. Love this place!

Our salesman was very knowledgeable about the different TV's
and that helped us a lot in deciding which one to purchase.

Friendly sales staff, plenty of choices at reasonable prices

I don t think I ve ever received horrible service going to NFM. I love coming here to smiling faces and helpful people. Every department I walked into, someone was always willing to help. Karl, from the Bedding Department did a great job at keeping the conversation going and made sure I was taken care of before I left the store. This will always be one of my favorite places to shop for my home!!

Eric in the Samsung area was more than helpful and knowledgeable. Without him, I'd still be at NFM trying to figure out which smart watch is best choice!