Nebraska Furniture Mart Reviews

Huge selection, great prices and service- from salesman to the guys at the warehouse. Very satisfied with NFM as always!

Sawyer Cooke did an excellent job helping us find our furniture

Tom Skutnik helped us find an area rug for our living room. We had never purchased an area rug before. Tom was patient, showed us many options, and helped us consider how our furniture and decor will look with the rug. We highly recommend Tom!!

It's a great place to buy electronic's in furniture I've gotten a lot of stuff I've been with them for over 10 years. I'll come back to buy more stuff as the time goes on because it's great place

Good sales people. Not too pushy. Able to get checked out and loaded up fast.

I started at Mrs B thing I would get a better deal but the sales man walked right me and I had to ask him for help

Great customer service. The sales person was very helpful and polite.

Our sales associate Ryan was very helpful in helping us make our decision. He asked all of the right questions and answered all of the questions we had. We are looking forward to receiving the product we ordered.

Placed an online order with the NFM website. It was very user-friendly and I quickly found the item I was looking for. The whole search and checkout process was hassle free.

We purchased a tv and sound bar from them earlier this year. The tv and sound bar are fine but the issues we had getting them and poor customer service while trying to get answers was beyond unacceptable. We ordered these items at the beginning of June and the tv had to be back ordered. The sales person told us that they should have it by the begin of July and that we would not be charged until they received the tv. This was not the case. The next day we noticed that we had already been charged but decided not to make a big deal about it. Then the tv was delayed by a week and again we decided not to make a big deal about it. But then it was delayed by another month. We called customer service and only got attitude from them. The said they could cancel my order and made no attempt to appease me. We should have canceled it then. After that they notified me that they were switching who they were getting there extended warranty through. This shortened the warranty period for the tv, for which we did receive a small refund. But what they neglected to tell us was that it increased the cost of the warranty on the sound bar. They told us that they would not deliver it until it was paid in full. We told them that it was unacceptable and that it was on them to pay for it since we had already paid them and still had nothing to show for it. After two separate conversations they finally corrected this. After that the order was delayed two more times and we finally got our order the last day of September. Now I want to make a few things clear. Firstly, the order delays were the manufacture's fault not NFM's but their handling of the situation was unacceptable. Secondly, most of the staff at the store tried to be helpful and where always polite and courteous when we dealt with them on this issue and only certain individuals were not. Finally, management made very little, if any, effort to try make things right. This was our first time dealing with NFM and will likely be our last. (Note: I would have given them zero stars if it were possible.)

Great place to purchase appliances nice workers to help you

We came into the store needing four TV's for our new home. Joe (I remember his name because it's the same as my husband) was sooo great. He was patient and informative and helped us every step of the way. Thanks Joe!

Our sales person, Deb Johnson, helped quite a bit with tracking down a few appliances and she was very helpful.

Great place to purchase just about anything for your house. They really have it all! What is nice is that the experienced sells staff here will answer all your questions and ever questions you didn't think to ask. Nfm carries all levels of quality products for your budget so you always have what can be overwhelming selection. You won't leave this place feeling like you didn't have a good variety of product to look at.

Bill Neihart was professional and courteous as he took the time to look up all our products and help us decide what item to purchase. Great Job

Mackenzie B and Moni helped me with a couple purchases and things kept going wrong with the tablets. They were so wonderful and patient. I appreciated all they did to help make my purchase exactly as I wanted it to be.

Friendly, helpful staff who want to make sure you get what you need but also the best price, as well.

Great help by Letty for the mattresses, the guy in the TV area and the guy in the appliance department. Those three were phenominal!

Antonio is the only sleep specialist I will work with .. he is polite, professional and cares about the customer experience.

The Sales woman was awesome. She offered assistants as soon as i came in and helped me with what i was looking for. Pleasant woman.

Eric B....kept a customer.

On Black Friday I purchased a 65 inch TCL 4K ROKU SMART TV. I was in the market of looking for a TV stand. I came to NFM last week to look for a stand but of "ALL" the salesmen standing around talking amongst themselves.....NO ONE ASKED IF I NEEDED HELP.....THEY "ALL" LOOKED AT ME BUT NOT ONE OF THEM ASKED IF I NEEDED HELP-THAT WAS SO DISHEARTENING. I was SO DISAPPOINTED. As I walked around for 10 MINUTES viewing ALL of the Television Stands, taking pictures of a few stands that I was most interested in- Eric Brown walked up to me. I told him I was about to me leave for NO ONE ACKNOWLEDGED ME...AND OR ASKED IF I NEEDED HELP. ERIC APOLOGIZED-in which he did NOTHING WRONG. He was actually helping a customer. HE TOOK THE TIME TO LISTEN TO ME....HE SAW THAT I WAS HURT. He took the time to walk around to the various stands. He gave me his card. I went home thinking how I was treated...and that I didn't want to return. The stand I was interested in wasn't in stock..it had to be ordered from Kansas. I told Eric I'd get back to him-with HOPES OF NOT RETURNING EVER! I went searching for television stands at different stores, including by the internet I told my colleagues of the experience. They too we're disappointed but reminded me of Eric empathy and to give it one more try. So I did. I called Eric B., last night and told him I was still in the market for a 70 inch TV stand. I told him that I would see him tomorrow-Sunday. Eric was still apologetic and told me that he'd do everything you help me. He DID... I purchased my 70 inch TV stand to today.... December 9, 2018.

Eric Brown made the difference....and saved a customer....who came to spend MONEY.

He gets a rating of an 11.....NOT 10.....WELL DONE ERIC

Gaffar was super helpful in getting me a new TV for a good price!!

Fast service, convenient drive thru & great products.

Never disappointed in NFM and their staff. Another great visit and transaction.

I have been a NFM customer for 50 years. Mrs. B personally sold us our carpet for our first nursery bedroom in 1975. Also Jerry Diamond (RIP) sold us a lot of furniture over the years. You can never go wrong shopping at NFM.

Cory was an amazing salesman! He was patient and very friendly while we were picking out a coffe table and end table!

NFM is get best they always have what I'm looking for.

I ordered all of my furniture online, due to a time crunch. The reviews from other people who purchased the same products were very helpful!

Haven t received my order yet, hope the delivery and quality is just as good.

Bev was great to work with. Factual and not pushy. Love the bed set we picked out and still within budget. Picking it up now and purchased it 20 min ago!

Purchased a new TV for the bedroom. Jacob did an excellent job of explaining how everything works. He was very pleasant and quite helpful.

Tucker was extremely helpful. He helped us decide what apple computer would best support our graduate in his first year of college. We are very happy with his knowledge of the products and explaining the differences. Excellent job.

Very helpful and respectful. Answered all our questions and did it all in a timely seamless manner. That s why we keep coming back!

Salesperson was awesome!! It took us less than 30 minutes to find the couch and loveseat we wanted and less than 10 minutes to complete the purchase!! It was a great experience as always!!

Salesman was not friendly at all. Seemed put out to answer my questions. If another stroke would have had what I needed I would have paid more money to purchase elsewhere. Cashier also seemed put out that I was using cash and a card. Not impressed.

As I am sitting in my car in my car for the last almost 20 min in the loading dock of the mart on a slow day patiently wait for someone to hopefully bring the TV purchased. All I can think of is NFM is no longer what it use to be . I have never encountered any issues the prior years I have shopped here when you were truly treated like family. There a certain nonchalance in the employees behavior. The delivery staff that was supposed to delivery my merchandise was impatient. It is truly sad as I have always held them to a very high standard of customer service and customer respect.

NFM sales person, Sydney, was very helpful. Sydney spent a lot of time helping us to get exactly what we wanted, she was knowledgeable, friendly, and professional.

Delivery guys were friendly and efficient. My daughter was home and wanted me to be sure to give them the highest marks. She was very impressed.
The quality of the furniture is great! I bought matching recliners and a sofa & loveseat online taking the risk that I might be getting something I might not be so happy with. Rest assured! I m very, very happy with my purchase! The furniture is sturdy, comfortable, and affordable, and the NFM website was easy to work with. I recommend them to anyone.

Everything was great until they said they could only deliver to the drive way. This is a 83 year old man who cannot afford to pay the $90,00 some dollars to have you move his chair in the house. You should be ashamed of yourself for allowing this kind of stuff to happen. I will make sure he or no one else in our HUGE family will shop at Nebraska Furniture again.
Big Lots had a better deal on a bigger chair but he wanted the one from you guys. This is the last time we will purchase anything from you.

Sue Adams

Such a fun place and so many great deals! My customer service experience was beyond awesome and the prices are unbelievable in a great way. Watch out Amazon. NFM is the best!

Was really easy to place the order on line was my 1st time

Jessie was more than patient when, I looked at all the different tables at Nebraska furniture mart. Would highly recommend him and the store to others.

I Got the BEST SERVICE. HELPED ME WITH ALL MY QUESTIONS. AND WALKED OUT WITH A FOOT STOOL THAT MAKES INTO A BED

Scott Tate was an excellent Salesperson. He knew what I was looking for and got it done quick and easy!

Everyone made my experience enjoyable and satisfactory

John was amazing he walked with me through everything I was buying and I was buying quite a bit. He was very patient plus I m not very quick at making decisions I can always get it down to 2 to 3 choices but can never finalize and commit. He was patient with me made everything a breeze and some of the best service I ve ever had. Plus you can t beat the selection and price at NFM, never a downside.

I always find what I am looking for.
People are friendly and helpful

Great, individualized service. Our salesperson was very knowledgeable and gave us plenty of time to find the right sofa and love seat. I like the new system where the salesperson can ring up the sale and arrange delivery, too - no standing in line at the cashiers.

Easy ordering, great choices. The customer service is extraordinary.

Awesome help Found everything we were after and more

Great customer service with the new TV we just bought. The sell going on is really good. The customer service at Mrs B was not good at all. When we arrived we found the couch we wanted but couldn't find anyone to assist. So after being there about 45 minutes we decided to go across parking lot and grab a TV Went back to Mrs B and the couch we wanted prior was gone. How they got service I dont know because then we started looking at other couches and still not one associate offered assistance. We made eye contact and even gestured for them to come over. They would walk towards us and then stop and help others that had just got there. We left with out purchasing a couch. We will go back in a few days and look again. I refuse to let some with bad customer service receive commission on anything I purchase They weren't even that busy I will probably just stick with the main building

Amanda Salda in electronics was a wonderful sales rep. I just needed a longer USB charger and a recharging pack for my controllers. She lead me right to them and even found a color on the charger i like. She was also very pleasent.

Purchased a laptop. Got part way through the setup and discovered they gave us the cheaper laptop. Wrong one!! Now we have to go back tonight to get the correct laptop!!!

Trina was very helpful picking out our area rugs. She had excellent suggestions!

I had a good experience. Salesman were available, helpful, but not pushy. Selection was great with variations of prices and quality. Warehouse workers were helpful and easy to relate too.

Great experience purchasing my new Temperpedic. Cisco was the salesman helping me. He was quite knowledgeable about the various options available. He took time making sure I understood how everything worked and had me try all the options available.

We went for multiple items. With as busy as it was, we were still able to get the assistance we needed in a timely manner. We did end up talking to several associates though, as the previous one became busy after answering the questions we had gathered looking at the comparable items in our groups. No complaints

Sales person helped determine what stove we could buy and pick up immediately.

As a former employee, and a Nebraskan, there's no place like Nebraska Furniture Mart. Helpful staff and more than friendly service. I highly recommend this store to my family and friends.

Rick was so helpful. Listened to our needs and directed to exactly what we wanted. Thanks so much

Excellent service! Incredibly busy day and was helped quickly and proficiently!

I found the 2 specific items was looking for.
But was great to browse all the toys you have this year, especially LEGO s!

Love NE Furniture Mart. Great deals, financing and quick service! You won t be disappointed!

Sales associate was helpful and knowledgeable. Checkout and pickup were easy.

Nick was very helpful with me on selecting my furniture. Walked me through different options, and was very knowledgable on the products. Made buying my furniture very easy.

Angie was a wealth of knowledge as she helped my husband and I navigate the store and selection of items we lost due to the recent Nebraska flood.

Easy to browse products and compare costs. Able to purchase a piece of furniture, wanted 2 but the shipping out of the Omaha area was too high and would not ship ups.

Dixie helped us find a dishwasher with all of the features we needed and wanted at a great price! She was very knowledgeable and helpful!!!

Alex D. was a fantastic help for purchasing my electronics, and he was very informative on products I was curious about for the future.

I will continue shopping with NFM as long as there are people like Alex working there!

Matt was very helpful. It was late, store ready to close but he still took his time to answer questions that I have and help me pick out the right Ipad for my kids. Thank you Matt!

I have built the style of our home and our furnishings as well as my credit while I have built a relationship with NFM in Omaha, NE. My grandfather worked here for many years, but it wasn't until I started my own home for my growing family that I formed a relationship with NFM, and I have not regretted it. I have had some issues with ordering in the past and found that, there customer service is impeccable (but deal with the CS department, not the sales team, big difference in job orientation and success at negotiation on how to make things right). I have used their "Mart Card" much to my success, having the deferred interest has allowed me to pay for just the item I need, on the schedule I can afford. They are a great example of how running a business ethically, not only do-able, but also successful.

Went to buy a bed for my granddaughter. I approached salesman, within minutes there were about 4 customers and 4 salesmen all looking at kids beds. I asked another customer a question and "my" salesman walked away never to return! Ended up buying from another salesman. Never had such poor "help". Products are good and I'm a long time customer. Don't think salesman will last !!

As always the staff is very friendly and helpful! They will answer every question you have before a purchase is made. None of my trips to NFM have I ever been pressured into a purchase.

Elisabeth was very helpful and took us straight to the pieces we wanted. There was a nice selection and we were able to make an informed choice.

I went to buy speakers and a turntable. I had done some research beforehand but I felt the salesman Luis was very knowledgeable in this dept. He was very polite,helpful and efficient . Those things are always appreciated when you show up in the last 30 minutes. There was no real wait at the warehouse As I was 1 of 2 last cars there but again from the lady on the loudspeaker to the 2 young men helping load my items everybody was very pleasant, courteous and efficient.a

If you're a woman, don't bother trying to get the attention of a sales person. Most of the salesmen will literally look at you and walk away if you aren't a man. I have to bring my husband with me to get anyone's attention. This has happened the last.. maybe ten times I've been in? It's happened to nearly all my female friends as well. My husband has started calling them out on the sexist behavior at this point because of how blatant it is. Train your people.

The products are OK, but the same as any place online. The only thing they're good for is that they'll load your stuff up for you, but that's standard practice so nothing special there.

Everything was great. We already knew what we wanted after researching items on line. We pointed, we paid, we picked up. Easy.

Bought a new whirlpool front loading washer. they are two person job to set up.didn't make it through the test cycle before control panel went out. Called the Mart the earliest they could replace it would be in 5 days.Customer serbice was vary polite.I was not Bought a Samsung it is working fine the Mart will ne here in 5 days to pick up the Whirlpool.First time I ever had any problem usually 5

Very positive shopping experience today at Nebraska Furniture Mart. Gabrielle was helpful, knowledgeable and professional as he gave us information about mattresses.

Ships expensive electronics item with UPS restriction not allowing hold at UPS store for pick up!!!! Horrible horrible company and service. I had to rearrange my whole schedule to be home for delivery otherwise package would get stolen. Thanks for the inconvenience, will never shop with you again!

Salesman was very pleasant to work with. He was very helpful with all our questions. Great experience!

Our customer assistant Skylar was amazing! Very helpful and knowledgeable about the massage chairs. He was amazingly patient as well with our 4 and 2 year old. I was a little upset that the chair they had on their floor, they had none of in the back, or even any ordered. We looked at a second chair that they were out of as well. We ordered one because we ve been wanting one for awhile, but it s super disappointing that we have to wait for March 21st to receive the chair that we spent a pretty penny for. They should definitely have on hand what they are selling. I d have to say a manager probably dropped the ball somewhere. Other than that the experience was great.

Peter was the best sale person we ever meant... thank you for all your help

Approached 8 times by 7 different sales people in less than 20 minutes.

Mrs. B's was a good place to check for furnishing our college son's apartment. We didn't find the bedroom pieces he needed at a price that we liked, but we did get his mattress, box spring, and frame.