Nebraska Furniture Mart Reviews

Awesome shopping experience. You can find just about any thing

Horrible experience. My wife and I visited the store back in June. We placed an in store order for a sofa. The representative there checked everything and said that they don't have it in store. I want to mention that we didn't request any modification and the order was as it is.
So, the representative told us to order it and it will be delivered on or before August 16!

This week I received a call saying it will be delayed more and will be delivered on September 13.

They charged my card back in June and kept me waiting. I went to their customer support today and they said they can't do anything. He offered to refund my mone but what about the time I lost?

I have been looking for a specific clock. Online prices ranged from $299 - $340. Find it at NFM for $209. Awesome find. Thank you for making style affordable!

David helped me with choosing my new Epson printer. I had told him exactly what I was looking for and he was very knowlegeable and new all the features of the printers. Thanks David!

Sharon was amazing! On point - personable - engaged us -knowledgeable. Staff like her will keep us coming back!

Our entire visit was awesome. All the staff we encountered was friendly, knowledgeable and very helpful. Will be back often for more furnishings. Thanks

We came to furniture Mart specifically to look for Elena in the Design Center. She had helped us before and did not disappoint. She could tell pretty much exactly what we were looking for she helped us with colors we have our furniture ordered and are very pleased.

Justice was awesome. I visited earlier in the week and we reviewed options. When o returned several days later and asked him to give me a quick run down of what we had discussed, he still had his note. I decided and made my purchase quickly and scheduled delivery. Excellent customer service!

Great place to go shopping for your furnishing needs

Dixie did a wonderful job of pointing out the pros and cons of different appliances we were looking at.

My salesman took the time to price check other vendors in order to price match and get me the best price he could.

They have ruined our Xmas. We have been loyal customers for well over 15 years. I had a credit acct with them that we were paying down the balance on to use as kind of a Xmas savings. Went to use the available credit and due to a drop in our credit score they took the credit line. I called and explained, begged and pleaded with them. All I was told is that they were sorry and I can reapply in 4 months. How does that help with my kids Xmas? I have paid this account on time, and off several times over 4 years. Never been late. Automatically withdrawn from checking for payment. More than the minimum. I should ve paid the minimum and just saved the extra I ve been putting toward paying it down. I thought shopping locally was the best way to go. Apparently they don t care what they have done to our Xmas. I m afraid they have lost loyal customers and future ones when I tell my kids why we can t do Xmas this year.

Always have a good experience. Sales agent was great and explained the product answering all questions. Fast and friendly service and staff.

Bought a TV over the phone tonight. Jenny, a csr, was the BEST!! She was SO nice and VERY knowledgeable!!! Thank you Jenny! Can't wait to get my TV!!!

Every time I shop at NFM I'm greeted with a smile. And the sales person is very helpful and knowledgeable. No matter what department I've shopped in. It's always been a pleasant experience from sales person to the warehouse loader.

Let me start by saying that I love the mart and have for years. Probably spent 20k in the last couple of years alone. We had been eying a smart fridge for about a year. We finally decided it was time to purchase this fridge. Mind you a 3700 dollar fridge. Beings as we are rebuilding our credit, we utilize their second tier financing, smart sales and lease. Great program if you have the will to do their 90 day option. Which we have every single 3 month cycles for almost 4 years!!! First problem is when you use smart sales and lease you are definitely treated as a bother and stepchild rather than a mart customer. Both entities can t figure out which one you need to speak with even though you are purchasing from the mart and smart sales is just the finance company. I am not cool with that, but hey, we don t qualify for a mart card and appreciate it nonetheless. But where we are really having a hard time is when our fridge was delivered on Mother s Day for momma!!!!, it sprung a leak and ruined our brand new homes walls and floors! Water damage and mold. It has now been a few weeks and all the company s equipment that was started fixing the damage has been pulled from our home and we are now left with a completely warped subfloor through our main area and a whole 20 foot section of wall missing with a tarp over it. It has been documented that the leak was most definitely coming from the fridge yet they send a creep of an adjuster to my home to try and trick my wife into saying something to somehow make this our fault. Shame on the mart, smart sales and leasing, and ford storage and moving company for ruining our brand new home, Mother s Day, and our faith in the furniture mart. Ps we haven t been able to use or enjoy this Mother s Day gift for weeks now. Happy Mother s Day Mariah budlong(account holder and recipient of the gift). Ps. We would love a call from a manager of the mart. Not smart sales and not ford storage!!

The sales rep was very detailed and attentive. He assured me that I was looking at the only remaining choices of my desired product left at the store.

Erik was a winner when it came to helping with selecting a printer. Thanks!

Love this store and the people, every one is so helpyand kind.

Great customer service experience... quick to answer questions and even better at listening to try and help your decision-making process!

I recently purchase the Cyber Power PC C Series gaming system with dual monitors and wow, I am impressed. The price was very affordable and it is a powerful system for all the simple items I will be using it for. Marty from Nebraska Furniture Mart assisted me with my purchase over the phone and was able to ship from Texas due to out of stock in Omaha. I also love the keyboard, light touch allows me to type quickly. Thanks Cyber Power and Nebraska Furniture Mart:) Now I just need to check find a game to play against my husband:)

Fast and easy to get TV delivered fast and professional!

Purchase Dining table set, corner lights, 2 sofas and area rub with bottom padding. Upon purchase of area rug salse person told me that new Rug will be arrive after 1 week, gave me wrong info. I called every 2 week and I got diffeeent answers. At last conversation they said that Rug is not arriving till September after 5 months. I throw my all old sofa and lighting for new stuff. Still order is not delivered. Very bad experience. In past I made purchase for my entire new house.

Very easy internet transaction. Went to pick up and the order was ready. The loaders did an outstanding job getting my order in the back of the truck and tied down to safely get home.

Looking At TV's, cells person was very knowledgeable, Asked how much I wanted to spend and what I was intrested in in a tv. Showed me all tv brands and their pros and cons.

Just got back from the Mart and everything was great as usual found what I was looking for and the price was right.

Our sale associate Chad was super and very very knowledgeable on mattresses and bedding. So glad my wife and I had the pleasure of working with and buying from Chad. Thanks so much for having associates like Chad working for you.

Absolutely the best place in town to purchase quality furniture. Excellent sales and financing.

My salesperson was very knowledgeable in helping me to choose the right bedding for me.

NFM matched all competitor prices to get us a great deal. They have everything you need all in one place and everyone was very helpful.

Needed a new Gear watch the staff was very knowledgeable the return process was flawless and simple.

The floor staff is excellent, a bilingual employee helped me making the right purchase.

I was helped faily fast in getting my computor and to get a tablet but with the tablet it was marked for 29.99 and we were unaware that it wasn't that price when we checked out We live in Lincoln Ne. and didn't look at the receipt untill we got home We were dissapointed to find out that we didn't come to the store for the Blck Friday sale on time

Our sales rep was wonderful! Holly gave us all the info we needed to make our decision and it didn t feel like she was just trying to get us to buy the most expensive product even though that s not what we needed. Very happy with our experience!

Deb Johnson in Appliances was terrific. We arrived, found the 3 appliances/colors we wanted and found Deb to assist us when we were ready. She was so kind, fast, and helpful it made the process of buying 3 major appliances a breeze. Thanks Deb and NFM!

Luke was awesome and helped me find just what I needed for moving into my first apartment downtown. The deals/bundles are better than what you can find on amazon. Definitely find Luke. Best sales guy there!

Very pleasant and knowledgeable staff. They come right away to ask you if you need assistance and if they don t have the answer, they find someone that has an answer. I love when staff actually assist customers and instead of guessing. They helped me get everything I needed and offered sound advice.

Black Friday, what a crowd! Found a sales person in the electronics department. Told him what I was looking for, and he took me right to the product I was looking for. I was able to pay right on the spot and did not have to get in the lines at the checkout counters. Sales person excellent to work with, and had a good knowledge of the products.

Bruce helped us get a new sectional and was so helpful!

I have been waiting since April of this year for a fridge that I bought in line with help from someone in your customer service department. It has been delayed over and over again to where I finally went into the store and was helped in just 10 minutes by Jordan in the store. He pulled up my account and saw that there was a fridge on a truck to be unloaded and set me up for a new order to be delivered in the next couple of days. Not a month from now like I was told by the last person to call me to let me know I was being delayed again for the sixth time? I will send anyone who asks me about NFM to go see Jordan.

Lived the great selection but was pretty dissappointed by the lack of inventory. After seeing all these great sales being advertised they didn't have anything in stock. Want an iPhone X? Sorry. Try again next month maybe. Want that Q6 series Samsung TV? Yep, you got it. Try again next month. I ended up ordering from them online so I could at least get the TV by the first week of next month but I'm extremely nervous about it being broken on arrival. For as huge as the NFM building is, I'm convinced it's just a gigantic showroom. If you want anything you'll end up having to order it. If I wanted to do that I'd just buy from Amazon.

Jordan was very knowledgeable regarding the ins and outs of choosing new carpet. He listened to our needs and was able to provide us with a variety of options. Thanks Jordan!

The people that helped us were very knowledgeable and polite

The nice lady in small appliances Thurs pm (unfortunately I didn't get her name) was very helpful. We were getting three of the same item so needed to go to the warehouse. She got it set up for us right there so we could be on our way. Pick up, as always, was fast, efficient, and friendly. Thanks NFM!!

Great deal on a queen size mattress set. They loaded it in my truck for me and even tied it down for me with their own rope. Great selection and service.

Ordered a bedroom set online at 8 am and NFM delivered same day 6hrs later. Free Delivery .

Great service, always has helpful staff. Antonio Cruz helped me finance a new gaming chair and the whole process was very quick and smooth

Very pleased with our experience. Terry was professional and polite, we got the chairs we wanted at a good price, paid for them right there. No lines or waiting! We have no complaints, we will shop here again.

I was overwhelmed prior to coming into NFM to get a work computer and Robert Moore made the experience easy, explained things well and put me at ease. He also didn t try to sell me the most expensive device, which I appreciated. Highly recommend!

Jean Post was extremely helpful in placing the special order for my new dining set. Mark in the rug department was as well. I was very pleased with my experience. Both Jean & Mark were very pleasant to work with.

The gentleman that assisted us did a grand job. He was quick with all the answers and found us t TV in the neighborhood we wanted. We picked it up and spent the night watching our favorite movies it. A special thanks to him for his assistance.

After much searching, I found the exact piece of furniture I d been searching everywhere for... and it was on sale... with free shipping. I really appreciated NFM s selection, competitive pricing, and ease of ordering.

Great customer service and the people that bring your stuff are great to

Great place to shop for anything other then groceries. From movies to TV's to appliances to beds. They have it all. Staff is so friendly and the layout is great.

So as everyone knows the interstates are shut down and everywhere is flooded yet Nebraska Furniture Mart still sends their employees out on the routes and the closed off roads. A truck gets stuck out 2 hours away surrounded by water and Stranded because it wasn't safe to go in the first place now the roads are blocked off and they can't come home they've been sitting there for eight hours I called the mark to see what they're going to do about their stranded employees that they sent out when they knew it was a safety hazard and their answer was "sorry we can't comment on that, anything else we can help you with"..... no matter what the weather is like and how risky it is for the drivers Nebraska Furniture Mart and Ford storage does not care about their employees.... just the money they are making from their deliveries, it is sad very sad... now somebody I know is stranded for who-knows-how-long in between towns so there is nothing for them to eat...no own gas stations... and they are stuck in their truck until the water goes away in a couple days??? Not really sure how Nebraska Furniture Mart thinks it's okay to do that to their employees.....

Always easy to find what I need and usually in stock. If not gets shipped in quickly.

No one wanted a crib and bedding sale. Emily said if we needed her to let her know. Couldn't find her when we were ready, so my $600 sale went to a very nice gentleman, John B. who was more then helpful. My grandson loves his crib, mattress, bedding, mobile and stuffed animal. Thank you John for making his nursery rock!!

It's nice to be able to go in and right away get help. I needed a new router and didn't want to break the bank. The girl that helped me and I wish I could remember her name, but she helped me decide on one that fit my needs, and didn't break the bank:).

I went to NFM to purchase a mattress for a day bed. I stood there and had a few sales people pass me by and not one of them offered to help me. They offered to help the family next to me though. On the other hand, the guys at the pick up zone were great! Directed me to where they wanted me to go and loaded it up, no problem!

Vicki helped us pick out a new vacuum cleaner. She answered all of our questions, gave is additional information, did a great comparison of features between the different models. With her knowledge it helped us narrow the search down to the perfect vacuum. Another thing I thought was great was that she took all the time we needed to help us. Thank you Vicki!!

Luke in bedroom sets and Ron in living room were amazing. Very knowledgeable and didn t push us to buy something we didn t need.

I love the Mart! There is always a great selection and the staff is very friendly.

Easy to work with. A sales person is always around to see if you need help with anything.

Gave me a GREAT credit limit increase and also saleswoman was amazing!!

My girlfriend who moved in with me 2 weeks ago, my doughtet and myself went to look for a mattress tonight. (Due to Squeegeeing noises u know . To be more comfortable.). We found an awesome one. And the sales person was very nice and took the time to explain with detail about the variety and prices. His name is Juan B x24382. And we are getting it delivered tomorrow. Great service!

Was able to walk in find a employee and find what I wanted and check out within a half a hour

Today we came in looking for a smart TV for our living room. We were so happy that Julie Vega-Rodriguez from clearance sales approached us. Such a friendly and helpful sales associate. I truly appreciated her ability to interact in Spanish with my parents!!! Fantastic job Julie!!!! Thank you so much.

It was a very busy Sunday for the NFM staff. Our salesman was good at multitasking with three couples at once. We were treated very well and purchased a new accent cabinet and mirror.

Found what I was looking for pretty quickly but I couldn't find anyone to sell it to me (everyone was busy with other people). While I waited I found it on Amazon for $100 less and free shipping. So I bought it on Amazon and left.

Worked w AJ in custom furniture. Product knowledge and service were the absolute best. Would recommend him and Nebraska Furniture Mart to anyone.

We bought all our furniture and exercise equitment from here. We even bought a massage chair from here. Love their prices n service

I ordered a laptop online, while nfm was closed. I ordered it in April, it said it would shipped to me on 5/8 it then got changed to 5/27 and then it got moved to 6/8. I know that these are crazy times, but I received 1 email about the shipment being pushed back the first time and ZERO communication about the shipment being pushed back a second time! This is ridiculous! I ordered from nfm because I wanted to support them over best buy, but I'm about ready to cancel my order and go to best buy.

We always have a great experience shopping at NFM Omaha. They have very knowledgeable salespeople, who make you feel valued as a customer. Thank you.

We had to walk around for a while before finding someone to help us. Once we found someone he seemed like he wasn t very thrilled to help us. Giving 3 stars though because everything was pretty quick and without hassle.

We spent some money in 42 minutes. We went in with an idea of what we wanted from two dep'ts. The sales people were great in helping us decide on the products & checked us out. One product was a phone, Peyton got my phone transferred over no problem. The pick-up was smooth too. Always a pleasure doing business with NFM!

My Wife and I went to NFM the other day looking to buy new beds for our Sons who have grown out of their old beds. We had a wonderful shopping experience. Letty, our sales person, was awesome to us. She didnt overwhelm us, she simply sold us on her experience and knowledge of the products. She was very courteous and respectful of our needs. Definitely very happy w/ how we were treated. We will definitely be looking for her at when we shop again soon

Enjoyed being able to purchase a new TV in a short amount of time. Our NFM assistant was knowledgeable and efficient. We were in and out within 40 minutes.

Chloe M in the wireless sales dept. was one of the most knowledgeable, pleasant, helpful, employees I ve had the pleasure of dealing with. She answered every question professionally and clearly. I have been in retail for 40 years most of that time in management. This person is a rare find and NFM should feel privileged to have her working there because of her attitude and deliver of great service it translated to us spending more than we planned and felt great about it! We will definitely seek her out the next trip to your store. Well done Chloe!!

Jeff A

Molly did great! She helped us customize our couch in the fabric and configuration we wanted. She was an excellent representative for the company! Thanks Molly!

Great place to shop weather online or in the store. They have what you need at competitive prices.

Very friendly, helpful and knowledgeable sales person helped us. Had a pleasant ecpeexperi.

Even though it was Berkshire weekend, there were LOTS of representatives willing to help and answer questions. Very impressed!

We bought a set of kitchen appliances. Nick was helpful and patient with our time choosing the appliances. Looking forward to having them delivered.