Nebraska Furniture Mart Reviews

Best prices and typically helpfull, knowledgeable staff

I received great advice on making my purchase. The sales rep was very knowledgeable of the products and still made sure I found what was suitable for my needs.

The website is very easy to navigate. I love that I can order an item on my phone and pick it up at the warehouse the same day. Since the warehouse is a finely tuned machine, I only had to wait a few minutes before they brought out my item.

I found what I want in a sofa bed within 20 min. Of searching. The sales associate was very friendly & helpful. It was a very good experience. Thank you NFM!!

Both Sales Associates: Kolbe McNulty (Office Furniture) and Luke McLaughlin (Appliances) we re courteous and patient with me when making my choices.

They have a lot of great deals and loads of options. Everyone was really friendly there.

Chad Beemer was professional, knowledgeable, and very helpful. My experience today at NFM was excellent! Thank you, Chad!! Outstanding customer service!!

I Always recieve excellent customer service when I shop here. There is something beautiful, hi tech or of excellent quality and value that I find here and I want to take home. Our family loves shopping here and we love telling others about it.

This place is one of the least honest places to do business all they do is lie and I wouldnt do business with them.

Do not ever buy guardsmen warrant from NFM. They will take forever to process your claim. Also they have the worst costumer service. Do not waste money on that stupid warranty

Smooth experience, we were able to select the furniture that we wanted and it will be delivered in a couple of days. I figured it would be a week or so before it's delivery. Large selection of furniture and it was hard to choose.

Matt was phenomenal. Really helpful picking out a laptop/tablet that was right for me. I'd go back to NFM and ask for him on anything tech related.

The sales representatives were very nice and very helpful. The first 2 young men went out their way providing assistance very pleased with the services. My family will have their gifts on time for Christmas. The other gentleman was very helpful answering all our questions and explaining in details the difference between brands names. The Best services keep up. God Bless you and Merry Christmas

My spouse and I had Josh Finley as our sales associate while attempting to purchase a replacement refrigerator. Josh was very knowledgeable about the different brands, patient, very professional, and extremely helpful. He made our visit easier than we expected. As a result of his great customer service, we purchased the refrigerator that we needed.

Dirk from Grand Island in bedding was very knowledgeable about mattresses and got me a great deal! He helped us pick out a headboard and set up convenient shipping to our house. Would never go anywhere else.

Michael was excellent in helping us pick out a bed.

I love going to NFM to look. That said, the sales staff are WAY over the top. We had one lady literally tail us throughout continuously asking what we came to find. We finally had to tell her that we already responded to her questions and we were just LOOKING. They work on commission and you can tell. It s like a used car lot for furniture and electronics. In the TV section, one guy actually discouraged me from shopping on their website because he wouldn t make commission. He then proceeded to tell me that delivery on a $2,700 TV would cost $90. Really?! I don t think so. Don t get me wrong, some of the staff are very polite if you tell them you are looking. But most are not, and you can tell they get a cut. Now to the meat and potatoes of my latest trip. I bought a clearance tv for my kids. DO NOT ever do that. We drove three hours home only to have it not function. Customer service did help me, but it would be nice if they tested the clearance items to make sure they were okay. The box had been opened so I m 99% sure that it was returned at something point and then put back on the floor. All in all, I will probably go back. But I have to mentally prepare myself for the sales torture.

I wasn t sure what I wanted, but Joe was very patient and took me all over the store. He knew his furniture! I bought a couch and 3 chairs. All positive! Thank you!!

Daniel Estrada assisted me in every way possible. He is knowledgeable and very professional. He informed me about 6 different appliances including: washer, dryer, fridge, micro, stove, & dishwasher. We worked within my budget and was able to answer product questions with ease. He made the whole process so easy! He understood and listened to me. I am very satisfied with my 6 new appliances! Many thanks to Daniel for his top-notch sales savvy.

They always have everything you want, great pricing and very helpful.

Nfm got my address of delivery mixed up with the different billing address, which set the time table back almost a week for it to get here.
But, as soon as the movers got here, they were helpful, respectful, kind, professional, and did their job very well. They made sure everything was good, and then they left. It was a great experience.

Very helpful in assisting me in my purchase! Fast and friendly checkout!

Went to order a dishwasher after doing research online and in the store. Curt Park was very helpful with my pricing, delivery and installation questions. While I was not able to take advantage of the free installation due to my distance from the store, I did receive a price discount which helped a little. Curt also went the extra mile to get my dishwasher delivered quickly.

Salesman was very nice and new what he was talking about.

Jill Sell in appliances knows her stuff! Looking for a fridge and she asked all the right questions, in no time we knew just what we wanted! Thank you Jill!!

Great experience. Saleswoman wasn t pushy and very knowledgeable. Would go back again.

I have had the easiest time shopping with you guys! Thanks for making it such a good experience!

Prices are excellent and a huge selection. We were bombarded by sales staff except when we needed someone. One I finally talked to someone they tried to accommodate me being from out of state but they were unfortunately denied the ability to sell me the floor model.

Helpful salesperson. Efficient checkout and loading item into car.

Excellent salesperson. Excellent pricing. Happy wife, happy life.

So far have been happy with my purchases from NFM. When I have called and spoke to someone on the phone they have been very friendly and helpful. Would definitely recommend to others.

Very easy to work with. Inexpensive but good quality furniture. Free delivery. And the customer service was very helpful.

The best place to shop hands down... The selection and prices are fantastic... The sales people go above and beyond to help and get you the best deal... Thanks

Salesman made purchasing my new bed an easy process. Delivery was timely and courteous.

I came into NFM right after work today to check on purchasing new iPhones for my Verizon acct. I was immediately greeted by smiling friendly face her name was Audrie. The impeccable customer service will have me coming back time and time again. I came to the mart because of a horrible experience at the Verizon store the night before. I was going to change providers based on the terrible customer service I received at the Verizon store. Not only did Audrie make me feel comfortable she did not push anything on me rather was an informative clear and pleasant sales person to deal with. If you need outstanding customer service without any hassles of the pressure of an upsell please go see Audrie at Nebraska furniture Mart in the mobile phone section

Excellent customer service and knowledge of products! Made purchasing a bed frame and bed quick and painless!

Line of communication, customer service and satisfaction is definitely broken. Spending hours trying to reach my sales person and customer service has been exhausting not to mention frustrating. Customer service stopped once our sale was finalized. Have been waiting for information regarding delivery of fridge that was purchased almost a month ago. I understand with COVID-19 policies are different and employee safety is key but customer service and satisfaction should never change. This should still be a company's #1 priority, virus or no virus.

NFM is always an exciting experience when you step foot in their doors. Visual merchandisers are constantly changing up the displays so it feels fresh each time you visit. They have digital price tags on most items in store so pricing is updated daily to reflect the best price! Allow at least an hour to see the biggest home furnishings/electronics/appliance selection in Omaha. "Sell cheap and tell the truth" -Mrs. B

The computer salesman Aaron was excellent. He provided us with no-nonsense information about the various Apple laptops, quickly helping us to make the best purchase decision. He was very knowledgeable about the products, as well as the current back-to-school specials, resulting in an great purchase experience. I wish all of the major purchases I've made went this smoothly!

Always a great place to shop. They have everything. Their sales people are always knowledgeable.

The sales person was knowledgeable and patient! Just wish you picked up old furniture!

Great selection of recliners from all over the world.

Purchased a lamp. 100 dollars. Had it delivered to Lincoln, was broken, lamp like worth 15 dollars and cheap. 100 dollars for what? Kept lamp and they sent new part to replace broken part and took week. Quality horrible. Take your money elsewhere.

A great experience! Sabrina took her time and knowledge to carefully explain various products. But more important was her professional, kind personality. I also liked her hair!

Quick and easy purchase. Saw online but wanted to see and try it before I bought

I thought Brick and Mortar stores were dead. But NFM is a clear reason why they are not. Great service and prices, Beating amazon on everything I checked. I got a great deal on open box TV. Thanks for the Britton!

We came in looking for a living room set! We had enough time to explore ourselves and find something we liked! It took quite a while for someone to start helping us, but once a sales rep started helping us we were very pleased with their service. As a bonus we ended up with a new kitchen table as well!

Friendly service and a huge selection. No pushy sales people.

Even though it was super busy today with Berkshire Hathaway weekend it was quick easy to get in and out! Great prices!

We were in need of a dryer and the sales rep was very helpful and quick to assist. He arranged for next day delivery, and made sure we had the associated hardware needed.

Bill Bier provided an excellent buying experience! He was patient...knowledgeable...and did not rush our decision. Kudos to Bill. I am pleased with my purchase.

I went into NFM today to purchase a computer. Brandon Craig was my salesman, and after I explained my needs, he showed me my options, explained details in layman s terms and I was able to quickly make my decision and was fortunate that it was in stock. I m very happy with my purchase and my buying experience.

It was a great day to buy a dishwasher. Great customer service. Great prices.

Great place to shop, found everything I needed, salespeople were very helpful.

Bill, the salesman, has helped me before and he is great. What I find frustrating is that I always find it difficult to be helped. The salespeople always ignore me and rush to help the couples. After 30 years of this, I suppose I should be used to it.

Joe was just great. He know the products and helped us ordered exactly what I wanted.

NFM was great on working with us and allowed us to borrow couches while waiting for the couches we ordered due to delays. Amy was very helpful and always kept me updated!!

Awesome place! Lots of options and very friendly, helpful people

My husband and I just went to NFM and had a great experience. Antowyn P helped us in electronics and was very helpful finding the TV we needed. We also purchased a recliner and Sawyer C took us to recliners and helped us find just what we needed.

They always postpone shipping date and some times push it for a month or two. If you are in need for some thing soon please avoid going to NFM. No guarantee to receive your furniture on time. They pushed my dining table from early July to end of July then one day before shipping they called and said it will be pushed to minimum mid September. How inconvenient!!

Good customer service, not hounded. Knowledgeable sales person. Found what we needed quickly and out quickly. We asked for and received military discount.

Larry was great . He answered all my questions about my new fireplace tv stand. Thanks for have great people like Larry to also smile and tries to help everyone to find what they what and deserve .Thanks guy Diane V

Great customer service and was greeted withva smile

My salesman was extremely helpful! I got all the information I needed and was in and out quickly and was able to get my washer and dryer right when I needed it

I ordered a laptop for my son in Early August and it was supposed to arrive Aug. 18th but it didn't arrive. I did not receive any communication indicating that it would be late, so I called and was told the new date would be the 27th and she assured me if it would be late again they would contact me. It is now September 4th and I have yet to receive any communication regarding the status of my order. I called again and 30 min later found out they are "estimating" it will be another week, but they really don't know. I have been assured once againt that they will notify me if it is not going to arrive on that date, but I'm not holding my breath.

I will never purchase another item from NFM. I understand the situation were in today with Covid-19 happening in the World changes things a bit. But maybe as a company you should also adapt & change yourself. I waited for over 2 months for a exercise bike I had ordered. The delivery date was changed numerous times. No big deal, that's life. So recently I ordered a kitchen table set and get a phone call the day before the scheduled delivery. We don't have it yet, we don't know when it will be in. Once again, no big deal, I returned to NFM picked out a new table set they did have in stock on hand, delivered on time, problem solved. Now for the trifecta. I ordered a very nice washer & dryer set. Received the dryer as scheduled but unfortunately received a phone call a few days before the washers scheduled delivery informing me they do not have it yet and don't know when they will for a possible rescheduled delivery date. To me this is Very Poor Business for I wasn't even offered a different set of equal or lesser value that they actually had in stock on hand. Not even another washer since I had the dryer already. Yes I'm just 1 customer out of a sea of millions but non the less I hope nobody goes through NFM inability to satisfy there customers needs!

Absolutely the worst shopping experience. Spent 7000$ on multiple products 5 months ago that were supposed to be delivered within 1.5 months. Only one item was delivered on time. Other orders were 4 times delayed. On delivery day the crew demanded to remove front door without the actual need for it due to measurements, crew left leaving my front gate fence broken and wide open without any attempt to deliver furniture, then customer service person Lori called and had attitude and hung up on me, never called back, after an hour Being on hold the delivery was rescheduled. I so regret I spent so much money with them. Will never ever ever purchase from NFM. Spend your money somewhere else.

I bought a cyberpowerpc from NFM and I couldn't be happier. The PC is insane and you can't beat there prices in all honesty.

Everyone at Nebraska Furniture Mart was very helpful. I was waited on right away and had my questions answered.

I hate waiting on the phone, take 45 minutes just to get a hold of someone, the customer service representatives are always helpful and friendly. The communication needs improvement with customer service and delivery drivers.

Getting someone to even help us set up the purchase took more than 20 minutes, cashier 5 minutes, than the pick up at loading dock 1 was a mess. Cars were not pulling forward, no one was able to get out after being loaded with employees and customers walking in front and behind vehicles with no warnings. Just wasn't impressed with this part of the process at the dock. I was several vehicles that actually looked unsecured for carrying the large bedding, tv screens they purchased with a risk of it getting damaged. Other that it was good.

This place is pretty much MEH any more. I used to be able to find a good deal but everything is over priced these days. However I do like the fact your sales people are not all over like they used to be don't know when that happened but keep at it. No one wants pushy sales people!!

Had a delivery set up said the fridge would not fit even with the doors off the fridge. Was measured when the guys went outside and had plenty of room. Caught the delivery drivers before they left and asked them to come put it in and they would not do do without filling out a damage form to cover them for any damages if they were to happen while taking the fridge in. I said I would sign and they told me I needed to choose a new fridge and setup a new delivery and left. The fridge had 2 inches of room in the doorway. Lazy drivers not wanting to do the job.

I felt very comfortable with the service I received today when shopping for carpet for my home. The sales person was knowledgeable, courteous and not pushy and so informative. I would gladly have any friend shop in the carpet part of Nebraska Furniture Mart.

I really like shopping here because of the vast selection of products. It is always so busy on the weekends, so you really have to be aggressive with getting someone to help you, if you need it. I like shopping here during the weekdays the best. Sometimes the prices are high and sometimes they are reasonable.

I only bought a lamp this time but the purchase, checkout and pickup were seamless.

friendly staff quick to help u find what u are looking for. Best prices in town

Poor customer service and communications. I had a power reclining couch that the reclining portion has broken last year and I started a claim on it to be fixed. We had it inspected and confirmed what was wrong with it. Shortly after, the More

Ordering a clothes wash machine at NFM online was easy and the price beat all other stores in town for the same product! Additionally, the available delivery date beat everyone!

Excellent customer service once again from a quality store. John B, didn't harass or try to sway our opinion and made quick work with our mattress purchase.

I was looking to purchase a Digital SLR and a Laptop for my wife. We looked at two different cameras before a sales associate approach us, he asked us which camera we were interested in and he looked to see if they were in stock Neither of them were. The sales associate didn't make any suggestions og offer to sell us the display, so I went to look at laptops. I was greeted right away and I told the sales associate what I need it for and was shown two suggestions. I made up my mind and made the sale. The associate seemed knowledgeable and he was plesant to work with. I then went back to the camera department and asked the associate if he could check to see if the cameras in stock in Kansas City. He looked them up and informed me that they were out of stock there as well.

D. E. was our sales person. He wasn't pushy at all. He listened to our concerns for our situation. And then he recommended a couple of refrigerators. He also showed us a couple that was a little bit higher and lower than what we were thinking of. Just to give us an idea of the sizes and price range in capabilities of each unit.

Everything was quick and efficient. My only negative comment is I drive a semi truck and there is no signs for semi trucks or any other large vehicles to maneuver through out there lot.

Kyle, the sales person, was very knowledgeable and helpful. He answered every question I had and helped me choose the best product for me. He did this very quickly and efficiently. Also, NFM was able to schedule installation for me asap. Thank you!! NFM always comes through when I need them!

Wonderful service! Just shopped online, but it was clear and easy. Their texting service after the sale to confirm details was simple and a wonderful option.

Special order customer service is excellent. I could ask questions about the product and received answers within moments. I order from NFM quite a bit and have never had a bad experience.

Great customer service! Amanda Salda in Video Games helped me out and was very pleasant!

Pulled in. Gave them my order number. Order came out and tied down in a few minutes and on my way. Excellent as usual.

NFM has a legendary reputation throughout the area as a business we can trust. It s people make that happen every day and they re appreciated.