Nebraska Furniture Mart Reviews

Was great service and willing to work on price and bundle the protection plan Zachary was a great personnel to work with!

Our salesman Cory P. went above and beyond to help us with purchase and delivery. He was absolutely awesome! If I could give him 10 stars I would.

The salesman was extremely helpful and knowledgeable! Nebraska Furniture Mart is the only place to shop.

I have purchased a lap top, bed and now 2 phones from NFM. The customer service is outstanding! The only reason for four stars instead of 5 was because the first time I came in with the intent to purchase a lap top, no one helped me nor asked if I needed help so I left. This was before I ever had a NFM card. I had purchased a phone a couple of years prior so I did end up coming back with the intent to once again purchase a lap top and I was helped quickly. That first awesome service with the phone purchase is why I came back twice for the lap top purchase. I found what I wanted, became a card member and walked out with my lap top that day. The customer service was MUCH better this time around. The sales rep that helped me purchase my bed was by far THE best customer service I have EVER received! Both reps who helped me make my cell phone purchases were wonderful, honest and extremely knowledgeable both times. Once again, I am amazed by the outstanding service I have received here!

We've just purchased our third appliance online from NFM. It's so easy!

Absolutely the worst professionalism and customer service I have experienced. We picked out flooring for our kitchen and a few days later someone came to measure. As promised, our sales rep. (John) called and gave us the estimate and even stated he was surprised when the estimate came back that the job could even be done. Nevertheless, we set up a date and time and the day prior to the installation we painstakingly moved all our appliances from the kitchen in preparation. The next day the installers showed up and took one look at our floor and said, we cannot do this type of installation. Then promptly left.

We called John and expressed our disgust with the process, and how inconvenient this was for us to have our kitchen out of commission with a family and young children. He said he understood and my husband called back to speak with a manager. She gave us a refund for our deposit but simply said, sorry, that s tough and we refunded your money . That s it.

Nebraska Furniture Mart sent an untrained and unqualified person to measure and give an estimate and then within 5 mins of the installer showing up he determines the job cannot be done. This is poor professionalism from a company who prides themselves in customer service and expertise in flooring. They did not care how much this inconvenienced us and our family. Nebraska Furniture Mart did not mind one bit to leave us hanging with no flooring and did not even offer to at least help move heavy appliances back for their error.

We will never shop here again and have encouraged our friends and family to buy local from companies who care about families and put their customers first.

We had the best salesman ever. He knew exactly what he was talking about. And really earns his money. Thanks Rick

Associate we worked with was knowledgeable. NFM also price matched so a good value became even greater.

Joe was extremely help without being too intrusive. The checkout process using the sales rep tablet was extreme efficient.

Kristen Stickman was very effective as a sales rep and made our shopping for a mattress much easier than I had expected. She showed us a variety of products, but we decided on the first one she showed us. We ve never been so happy with an NFM purchase.

Very helpful staff. Answered any questions we had. Checkout was smooth. Definitely shopping there again.

As always a good experience NFM. Have a injured hand making putting boxes in my cart. Clerks did the lifting for me. Very grateful. The checkout clerk would not listen when I told her I would put my purchases in the cart. She insisted she do it. Wished me well with my hand. Won t shop anywhere else if NFM has what I want.

We worked with Dirk and he was phenomenal. He explained everything to us and was very thorough and detailed. That is exactly what will make us want to come back and continue to spend money and shop at NFM. Thanks!

Well.. went to the depths. The gentleman over in phones took me to computers and helped me there..then went to closeouts and the gentleman looked up all the info on the returned item . Gave reason why..gave bought date, returned date and guaranteed I could return if it didnt work properly..all I could ask for

We were helped by Crystal for our new dining room table, the process was quick and easy. She was very kind and helpful, the only thing keeping this eeview from 5 stars is the fact that we couldn't find anyone to help us for a few minutes ( which may have been due to it being a busy Saturday afternoon) and that the table we purchased was out of stock for another 2 weeks.

I love NFM but request for review a bit premature my purchases aren t in yet nor received by me yet.
The ordering online was pretty simple.
Not much else to say til I receive my purchases.

Update it is 05/05/20 no microwave or freezer that had been listed as in stock when I ordered back in March.
NFM has been responsive and e-mailed me a few times. I understand during these times of covid-19
E-mail today saying microwave should be in 5-12-20 and apology for delays. All good patience is my new virtue.

I am the kind of person that likes to have a guy . I buy all my cars from the same guy. I have a banker I always use. The same accountant, lawyer.... I have a guy for everything. The person you go to that you know is going to shoot you straight and set you up with what you need. I never thought I would ever have an electronics clearance area guy but I do. Ryan Pfeifer is great to work with! He always remembers who I am and is always super helpful. I am always sure to stop by NFM when I am in Omaha and always appreciate the help I get!

Fast, easy, friendly and well informed sales representative

Nick was very helpful and patient. We were deciding at closing what to do. He offered to wait as long as we wanted. We had him write the info on his card and came back the next day. He was very friendly and easy to work with

Really had a great experience with buying our new family room furniture. Cheri was a great sales lady!!

Very helpful people. Awesome customer service and the people are happy to help. Really like going here. Great prices and great quality items. Hope this helped!

After living in Nebraska for one year, I decided to venture into NFM to shop for a camera, after exhausting every other possibility. Going to NFM seemed rather a daunting task for an old, retired lady such as myself.
I was greeted at the door by a very polite security guard. He directed me to the camera department where I met a surprisingly knowledgeable, and polite young man who helped me. He had a great deal of patience.On my way out , I saw the air pods my daughter has been wanting. Again, I was helped by a charming young man, who was very helpful. I can t believe it took me an entire year to get in there!

Cassey is our go to person in rugs. She is knowledgeable, professional & so helpful. I appreciate her expertise so much!

Kevin K. and his manager were amazing! Kevin went above and beyond helping me purchase my two zero gravity chairs. He was patient, understanding, and went to ask if he had questions, instead of just telling us he didn't know. We were only going to buy one chair until Kevin helped us out so much!

Ordering online was very easy. Just waiting for our purchase now.

Our sales rep, Stephen, was great! Answered all our questions and helps us get the best deal and quality to replace the carpet in our home. We never felt pressured. He was a great help!

Nice visit great customer service from the sales department. Pick up at warehouse .the staff was great!!! He had a great sense of humor

NFM does an amzing job of keeping up to date items in stock. Their sales people know their stuff and they offer great financing terms. We have shopped here fr well over a decade and always come away pleased.

Mr. Terry Zenon was an excellent salesman who assisted my wife and myself with finding the necessary product we were desperately searching for.
We are most appreciative of Mr. Zenon's professionalism, expertise and service.
We will always purchase with Mr. Zenon.

Everything went great, NFM worked with us through all sections of the store

Amanda was very helpful! Fast and friendly!!! Thanks!

Decent prices. Have had recent issues with products and delivery. Hopefully just a flu6

Good place they offer overnight parking for 18 wheeler. Got here at 7pm for 6am appointment

Normally I have nothing but great experiences here, but I think maybe its just the pool table department. I ordered the table 2 months before my set delivery date. A week before delivery they forgot to order my felt and was also going to charge me again for it, but we got that straightened out and they had to change the delivery date. Salesman also told me that balls and a few pool sticks were included, which I found out they weren't. Also ordered a pool cue wall holder. So day of delivery I found out that the wall holder was scheduled to be delivered to my old address and I was going to have a table delivered without a felt and obviously I didn't really know what I bought anymore.I called back and canceled my order.

Worst customer service I've experienced when purchasing an appliance! Saleslady explained the delivery and installation, but the delivery crew refused to take the doors off the new refrigerator so it could go through our dining room to protect our wood floors. He left our front door open for >20 minutes with 95 degree heat while he called the store to argue with them. We eventually told him to get it in however he needed to, but he just left and refused to deliver. Meanwhile we had already emptied all the food out of the old fridge and now sitting with a mess everywhere and no working fridge in the kitchen! We cancelled the purchase and requested our money back. Never going to NFM again!!

Great experience! We have shopped NFM for years. During our most recent trip for a new bed our Salesman, David was knowledgeable, helpful and did not push or upsell. He simply presented options and I happily spent more than I planned but walked away feeling great about my purchase.

Great customer service manager handled an issue brought on by a very rude cellphone salesperson-Eric Reynolds. Eric is not the typical friendly associate you run into at NFM. I appreciate that other staff show exemplary customer service.

Gabriel was awesome! I was on a limited amount of time and within 30 monutes of arriving at the Mart, I had made a mattress purchase and he was very helpful! Love the check out system with no waiting in line.

Quality furniture reasonably priced. Sandra's provided an excellent customer experience.

One stop shop for any furniture needs..Excellent Delivery service.

Marianna was an amazing help and has great insight to what her clients needs are.

Fred also did an excellent job in guiding me through the process of selecting the bed that was right for me.

Thank you NFM and to your great sales people.

Always great place to shop. Very good sales staff and great selection of products

I bought a laptop from Nate Grey at NFM, outstanding service!

The young man that helped me was patient and knew his stuff. He was very helpful. It's that kind of salesperson I hope to get whenever I walk into NFM.

We went in looking at washer.and dryer had great service from Daniel almost immediately .Then decided to take a look at a range and a dishwasher he had some great recommendations and advice one brand with a little bit better than the other. I love the honesty and the ability to take advantage of some great deals going on right now.

Was a good experience, Salesperson was knowledgeable. Cashier was very helpful.

I was very pleased with my sales person, Kit. She was very helpful without being too aggressive. I would want to work with her if I would have another item to purchase. My only complaint is that of the delivery charge. I think that $89 is too much for a nearly $2000 purchase.

The place itself is so nice, but I feel like we weren t paid attention to much when we were looking in the store. We tried out a bunch of sectionals and tried many out looking to buy one. We found the one we wanted and waited by it to ask questions about fabric and customization options and no one came to help us. We left and bought it online and they lost a commission. The online process, however, was easy to use and very user friendly.

The sales reps were amazing! Your selection was unbelievable! And, we really appreciated customer service on the way out.... They saved me another $300 on our cash purchase....

Had a great experience, qualified for more than I thought I would, overall 10 out of 10. The only drawback i had was i couldn't have a dedicated sales person to assist me because they dont cross departments, the guy that sold me my recliner couldn't walk down and grab the mattress I wanted too. This make the experience feel a bit disjointed.

Will the power wheel cars lightning mc queen car. My Nephew David will love it for his Birthday and Christmas Party. He wanted to see it and touch it but we were leaving the Omaha Nebraska store. But His eyes for a 3 yr old priceless totally. You don't know the Happiness of that. Anything Cars, trucks & etc. David Loves and the endless hours of play time of hot wheels and etc. . Thank you nfm for staying in Omaha. My family loves to shop at nfm. You don't know the Happiness of Uncle Peter will be when My Nephew David gets that Gift. Many more thanks to nfm. When Nephew David gets older He's gonna be Educated on NFM. An Omaha Nebraska Landmark. You can't just live in Omaha and not know what NFM is come on now. One Totally Happy Returning Customer here always and forever. You must shop at NFM must !!!!!

Love Uncle Peter 6617 s 110th st

They were very professional got us thru reallyquick made my wife and I very happy

Happy with the service we received. Ordered a new sectional. Excited for it's arrival. Friendly staff

Group of retail associates standing I'm a cluster rather than offering to help .I had to track someone down .Other than that, good experience.

It is a great place they have great people they do get a few bad eggs every now and again but usually you find great workers

Another terrific experience shopping for furiniture for our home. Many selections to choose from.
Daniel was very helpful.

I ordered a washer 3.5 weeks ago and was expecting delivery in 2 days. They called to tell me it wasn t available. The local store was to call me but didn t. Now they are closed for 2 days. I called the main store in NE and was able to order the next model available over the phone with an extremely helpful sales lady. It will be here in 2 days! Thank goodness because I can t go to the laundromat any more!

Jill Sell was polite informative efficient timely and helpful when explaining our appliances. I m glad she helped me with my purchase

Great selection and great service. Highly recommend.

How you look will determine how fast, if any, service you will receive,,, keepin it . Been going for years and that hasn't changed. Doesn't stop us from going though lol we just choose who WE want to get commission off our sales...Just went November 2019, walked right passed 4 male employees, staring at tvs, while leaning on tvs, just chattin away about the news, not one greeted us, but they all saw us walk right in front of them. Ended up with an employee who has a hard time speaking and understanding English, but we would much rather struggle with an employee who is willing to work hard for a sale than not... Thank you sir!
The store is huge, nice and there is security.
Pretty price, but pretty good quality. Will definitely continue to visit

Great experience. Sales people were helpful with out being overwhelming. Alot of great deals on items i was purchasing.

Got a good deal. Kyle Rhamy was right there, quick and professional. From going in the store, to loading in the truck, no more than 15 minutes. Thanks.

Just purchased a new washer and dryer. Definitely was a lot easier with the help of the employees. Will be recommending to others.

Enjoyed shopping for our new mattress! The sales clerk listened to our separate needs and helped us find the right product. Thank you!

Collin was exceptionally helpful with everything I needed, questions I had, and was very personable. If I could have him help me every time or someone just like him that would be amazing! Overall a great experience and a great person to help me get what I needed!!

Always the best service when we go there. Love NFM!

The guys in the crew showed up when they said they would. They were very polite and cordial, while delivering the complete order. Very impressed with their customer service!!

Clayton Oswald was the person who assisted me when I purchased my recliner. He was able to show me exactly what I wished to buy and showed me how it worked as I had requested an electric recliner. There were 2 motors with more than one button for each. So comfortable! I can't wait to get it.

Had to wait for a salesperson just to ffg ind out the item I wanted was out of stock. Was told it would be in on Friday, but it actually came in on Wednesday.

The sales associate I spoke with was Jenny, she was nice, helpful and professional. I was very impressed and will continue to shop with NFM as I have for years!

The sales associate (Peyton Y) helped me find exactly what I wanted, and was very pleasant to deal with!

Love Nebraska furniture mart. They have everything you need or want

Catherine was very helpful and did everything so our phones were ready to use asap!

Fast friendly service! Easy to make purchase! Great quality furniture!

Great service but it would been nice if the salesman would have introduced himself to us. Gave great advise on our new purchase

We were treated with courtesy and respect by the sales agent and the cashier we interacted with. We found what we were looking for and were given professional direction in setting up and using our new cell phone.

Excellent purchase and installation scheduling process. Knowledgeable and friendly service rep. Easy and fast.

The first sales associate was NO help at all. Looking for a television, the first thing he did was take us to the high dollar televisions. When we showed him the ad of what we were looking for, he basically told us he had nothing like that and walked away. Where are the sales skills on a Sunday Morning? Very poor customer service.

We Deal With Lauren in the design gallery almost every time we shop at NFM. She treats us like family or great old friends. But lately everybody has been very nice and polite. And willing to have a little fun. From Lauren to the stock help James and the dock help at dock 5 is extremely helpful. A+ for everybody.

We needed an area rug.
Trina was knowledgeable and very helpful.
She was great to work with!!

We had excellent help from Bob in the Office Department today. He assisted us in finding an outlet in which to plug in a lamp we considered buying. He showed us all the features of the lamp and when we decided to purchase it he completed the purchase process and gave us very good instructions to the warehouse and how we were to pick up the lamp. It was a good experience and we liked how our customer service person instructed us without our having to ask a bunch of questions.

My favorite place to shop,furniture, electronics, everything in my house I buy here,always great deals

Kind of pricey but always great service and selection. Keeps me coming back!

Our sales assistant was Lethia. She was pleasant, knowledgeable and helpful. She showed us options and never pressured us. The store was clean and well organized and had a large selection of living room furniture. The process of buying furniture was careless out sitting on the furniture we selected. We are very satisfied with our experience.

Kelsey A x24897 was very knowledgeable about the computer that I purchased and helpful with the additional warranty and set- up procedures!

It took about 20-30 minutes to find a sales person that was not busy helping other customers. However, we found a really nice sales person and she help us. It only took 5 minutes to purchase our item.

After talking to them for 5 minutes about our Purple mattress we bought and how we were looking for a platform, we realized they weren't paying attention to our needs. So, we just bought it online.

It was super easy to order and pay for my new recliners without having to go to the check out counter. Super nice employee.

Our sales person was great....he was very helpful. I always buy my Appliances and furniture at Nebraska furniture Mart

Luke Shepherd was great, very understanding and very patient with me as I chose my new mattress.

Refrigerator filter never stocked on floor. Had to pick up at the warehouse. I don't understand how hard it is to stock whirlpool #1 filters on the sales floor. Deeply disappointed!

Online ordering is very easy! Good products at good prices at Nebraska Furniture Mart.

I enjoyed working with Steve in Furniture he s very personable and great to work with buying our new couch!!! Steve is very knowledgeable about the couch we bought. I d recommend him to anyone!!! Thank you Steve for helping us out on our purchase today!!!