Nebraska Furniture Mart Reviews

I was very impressed I went in, picked out my system, and bought it. Just like that without any struggle

We have been going to the Mart for years. They have high end and low end and a huge inventory.

Blake was so helpful in assisting us with our appliances! If we ever need to buy again, he will be the person we ask for. Thanks for your patience and honesty Blake!

Courteous, efficient, and FAST! The delivery was early, though they called to tell me they were on the way. Way more than I expected regarding where it would be dropped off. I was expecting to have to drag it down a flight of stairs, but they brought it right down and put it on my deck. Yay!

Cox communications service is horrible. Cancelled my service

NFM always has friendly, knowledgeable and helpful staff. Sometimes the staff is a little too helpful when taking a long time looking at products but never pestering. Large selection and great sales.

Fabulous! Robert was awesome. Informative, common sense knowledge married with practicality and honesty. I shushed him and we all laughed. He was way too informative about a choice we don't regret! Best choice for our family! Great experience!

Jody was great to work with. He was professional and gave us a lot of options and ended up helping us match a flooring from another company that we liked best.

Very pleasant experience. Michael was easy to deal with and very informative about futons, mattresses and mattress covers.

Went today in the middle of crazy Christmas shopping. Knew what I wanted and was able to get in and out quickly with helpful staff that did not pressure me to upgrade my choice. Awesome experience!

Always find exactly what i need and the agents are so knowledgeable in their product areas!

We were able to get the Switch Games ordered even though they're currently out of stock at the store... NFM's Online option is a big time saver!

Amazing selection of everything you'd be interested in or looking for

Very happy with my experience. Sales person was very knowledgeable and friendly. Got exactly what I wanted and a gift card to boot. Fast delivery too.

Bought a great Whirlpool elec range. Delivered tomorrow! Great deal and a rebate! Very informed salesman. Most helpful. Thanks NFM, you always come through!

Matt helped find the right price for a pair of Beats Solo Pros and worked with me every step of the way whilst performing excellent customer service.

Found all that I was looking for and then some. Website is flawless.

Best place on earth! It had been 14 years since moving away from Nebraska and coming back to the Mart was awesome. They have everything!

I went there tonight to pick up two large, additional, adorable santa mugs. They weren't where I had originally found them so I looked at the Xmas deco but none there. The lady that helped me really went out of her way to try & locate them. She made calls and really talked to the people to try and locate more, and she was told they should be with the Xmas deco. I got her # and name and she said to call her personally with the receipt of the two I had, and she would really see what she could find out. On the way out the door, I decided to look once more at the deco, and on the other side of the display, I saw them! Mattie was so pleased for me and it made me happy that she cared and I knew she really would have tried hard if I had needed to call her with the receipt item #. She made me feel that this huge store was caring and interested.

Bought my new phone and my sales rep JOSE R X24486 was amazing! Very helpful and knowledgeable...answered every question I had.

Excellent customer service. In and out with a new bedroom set and mattress in under 1 hour

It was fun to shop for a refrigerator instead of a boring trip. Sells personnel were great and not pushy. Thank you

If you are ordering items online only, don t trust the estimated arrival time and prepare to wait 2-3 months for the items to arrive. I placed my order back in May 25th to account for any delays and at the time, the website stated that the soonest they would be available is early July which was fine by me. I set my delivery date to be at the beginning of August because I was moving to a new place and was ordering new furniture for it. I called a week before the scheduled delivery date to check on my order status and was shocked to hear that my order has been delayed to September 2nd!!! Customer service wasn t very helpful. They said part of my order was ready but they are unable to guarantee delivery time for the delayed items which may or may not be ready by September 2nd. I also had to cancel on the movers that were supposed to carry my furniture up to my apartment. I ordered quite a lot of furniture that I can t move on my own and had originally ordered only delivery to door from NFM since they weren t offering in home delivery back in May due to COVID. Now I m left without furniture for another month and have to figure out a way to get the stuff up to my apartment once it actually shows up. Extremely unsatisfied.

Nice selection of everything you could possibly need to furnish your home.

Ryan was extremely helpful and answered all of our questions.

Excellent service Andrew was very helpful in choosing a new gaming computer. He explained everything about it in terms I could understand extremely knowledgeable and very nice. It was nice to talk to someone so helpful.

Letha in livingroom furniture was amazing to work with, she made our shopping fun and simple.
Roger in the TV electronics dept was knowledgeable and informative.
Coby in the computer area was equally helpful.
If these three employees are representative of all NFM team members in the Omaha location you'll never go wrong shopping there.

Washer still shakes and was supposed to be checked out by their people.

Good quality service, knowleagable, latest tech products, safety measures/masks and hand sanitizers in multiple places, clean business environment, and friendly staff. Thank you!

Highly knowledgeable staff, DREW. I was not approached right away but when I was assisted I got all of my needs met and was given more. Your Sales Rep implemented high energy, expertise on various brands and the variety those brands offer, along with finding out what was important to me and what would enhance my lifestyle with your products.

Jackie is awesome!!! Love going in and seeing what she recommends. She is always a great source for finding the best quality and price. The last reviewer is correct also...you can't go wrong with Daniel either. It's like having friends in the business.

Good customer service. We did have to wait an hour in the pick up area. We watched many vehicles come and go. Talked to a couple different employees, one was more helpful than the other. But overall, a decent experience.

Check out was slow and both checkout people were not very knowledgeable. Worst experience I ve ever had at NFM. I do understand they may be training holiday staffing but it literally took is 15 minutes for one transaction, no one ahead of us.

Very friendly and helpful salespeople. I got a good deal.

Thank you for your quick and easy ordering on line. My items were delivered to my door the next day!!
Great service and the products were great!!

Awesome place!! Great customer service!! Friendly, knowledgable staff!!!

Stephen was very patient, informative, knowledgeable and helpful in helping us with our carpet shopping. We appreciated his efforts!

The staff was eager to help me and everyone was wearing masks. The cashier was very friendly as well.

We would never buy any appliance, electronic or piece of furniture from anywhere else. Great prices and great service!

Spotless everywhere. We ate lunch, and bought furniture commenting how clean and professional your staff operates your store. We are repeat customers because you earn it

Most of my experience was with the tech at the Cox store, and not NFM. But the NFM sale associate and the woman at customer service who managed to apply my prior credit to this purchase were very nice and helpful.

It was super fast and easy to find the item I was looking for. And I got free shipping to my home which is very convenient for me.

Jeff was very helpful with my purchases! He s a great employee! Thank you Jeff!

Our last power recliner had broken and as a handicapped person, I depend on a chair that helps me to stand. The Nebraska Furniture Mart representative who assisted my husband in selecting the chair we purchased worked hard to meet all our special needs. The chair is wonderful. Thanks Nebraska Furniture Mart!

Adam was a very polite and helpful young man. He walked around with me, helping with picking out what I needed. Very professional and friendly, a very big asset to your company.

I ordered online. I'm from KC and loved NFM. Living in Ohio now, I have to order online and I am glad that I can. The process was smooth and hassle free. I can't wait to come back in town to go to the physical store.

had a great time shopping and found just what we were looking for.

It is a pleasure shopping at the mart on black Friday. The staff is very helpful and friendly.

Every tire I need anything the service has been spectacular no matter who I talk to. Thanks for making it so easy to spend my money in your store lol.

Sales person was very helpful and great @ explaining things for me

Eric B went above my expectations and helped me choose the perfect Samsung TV. He answered all my questions and got me a great deal on the TV!

The gal I worked with was really patient with me. We had some issues. But she went above and beyond and I was able to use my new phone. Thank you again!!!!

You can find anything you need here. I love the electronic section of the store most. Friendly staff , always willing to lend a hand or help answer questions.

We bought 4 dining room chairs a few year ago, and recently bought 4 more to match. One of the chairs was broken, so we called for a replacement. After waiting a few weeks, they determined they couldn't get a replacement for the chair and allowed us to return all 8 chairs for a credit on our account. I honestly didn't expect them to take them all back, but I'm grateful they did. Great customer service.

Sarah R is the best! I didn t even have to leave my couch when I purchased my oven and microwave. Extremely knowledgeable.

Molly, helped my daughter and I design the perfect living room combination. She offered expert advice and suggestions when I needed it. Excellent experience! We really enjoyed working with her.

Friendly informed sales person, fair prices, good service at warehouse.

Had a coupon buy anything over $99 get $25 off your purchase. I bought a $149 item and NFM would not give me the $25 off due to the manufacturer of the item. Felt kinda jipped by that, since the coupon wasnt very clear that it didnt pertain to everything in the store. Other than that great experience.

Went to exchange a mattress set today and the sales person was very informative and helpful. They were able to pick up the old one and bring the new one the next day. Very good experience.

Wasn't a shortage of knowledgeable salesman, but we got dropped by the guy assisting us while making a decision. I hope the young gal that finally helped us complete our purchase received the commission even though she made it a point to ask who it was that helped us originally. She was very friendly and helpful.

I had to wait for an hour to get my order and ended up not getting because all the cashiers were having issues and there was nobody to help I ended up wasting my time and leaving. Such a disappointment....

Thank u for your unprecedented Customer Service and for making it possible to purchase a gift for my Grandchildren to make they're Christmas a little brighter this year!!!

I feel that when a flood victim comes in and you advertise that you are going to show help and then give a ridiculous cut in price. People lost a lot of not everything, insurance, fema, flood insurance are just stupid. So thanks for thinking that the insurance co is going to settle so we can afford this and charge really no savings

Vacuum cleaner found, payment set up & went home. Very quick! So far beater bar isn't turning. Will look at it tomorrow.

Microwave just died and so happy to be able to order and pick up within an hour!!!

We knew what we wanted, but the salesman was very helpful, giving us our options and important information

After shopping in comparing prices at their competitors we stopped in for a quick overview of what they had to offer after seeing the wonderful displays and trying various items we settled on what we ultimately wanted in the 1st place.

Help was great... Given a good discount for our church.
.all went great. 12th thanks Dan.

Jenny made the whole process so simple and easy!! Completed the ordering, scheduled delivery and installation in less than 20 minutes.

Excellent service, very knowledgeable and helpful which made picking out a gaming PC for my son easy and hassle free. I'd definitely recommend NFM.

Muhib went out of his way to help us get everything we need and look for the best discounts. By far one of our best trips to nfm

Very big store. My daughter I really enjoyed looking at everything they had to offer. I can't wait for our couch to arrive. :)

I came into NFM pretty much knowing what mattress I wanted. My salesman was very nice and helpful.

Easily made a return and found what I was shopping for and then some. Was kindly assisted in each department without feeling hounded. Thank you for great customer service. :)

We love shopping at NFM either in person, online or on the phone. Quick easy service and patient and knowledgeable staff!

I was in the recliner area waiting for a salesman to help me. But they were all with other customers. So I went to another area and Jim asked if he could help me. He was very pleasant and professional. It was a good experience.

Today we purchased a cow hide rug and Cassy was WONDERFUL! She was helpful and friendly and had excellent customer service skills. When we went to check out, we were sent from the cashier to Customer Service because I needed to use a credit for an returned item. We walked all the way to CS and there were 3 of them. 2 were talking to one another (totally ignores us) and the other was just finishing up with a salesman who gave her an order. There was some confusion about where the customers were and it was determined it should have been a phone order so she began typing. We put our item on the counter and waited. She did not acknowledge us for a full 5 minutes and then she said, I ll be with you in a minute. I m working on something. We continued to wait. When the gal next to the one we were at was free I asked if she could help us. She said yes so we moved over. She said we could not use the credit because it was on my sister s account and couldn t be transferred over without talking to my sister. (Credit was from a returned gift). I can understand if that is the case, however, the woman helping us was so rude. She didn t apologize for the inconvenience or express any emotion at all. We were flabbergasted. NFM can do better.

Service is fantastic, someone approached me within the first five minutes of looking at an item and was able to answer my questions. Even if they didnt know right away they went and found out. Very respectful and was an overall pleasant environment to be in.

Always great service! Our salesman Todd, was awesome!! Good quality at great prices!

Sarah R. did a great job showing us what deep freezer and dishwasher would be the best value. So helpful!!! Thank you!!!

Worked with Jimmy Rech to find a refrigerator stat as ours had a bad power board. Decide it was too old to spend $500 to fix. Pretty cut and dry finding a new Whirlpool in black stainless.
Jimmy set it up to come in from KC and have installed two days from day of purchase.
Nice guy, smooth transaction.

very friendly and helpful staff but neither of them gave us their name!

I had the best service I have received in years from Paul Lott. Fair price honest education of what I was saying I want and that translating to what I need in store. Truly the best experience I have had at the Mart in my 40 years of shopping here. Thanks Paul and NFM!!

A young man helped me find exactly what I was looking for

Beth Price was my sales person and she was very helpful and nice to work with. I kept her card so when I come back I can get her to help me. I like NFM and I drove from Lincoln to buy a padded headboard . I will be back to look for living room furniture. I loved the new look of your main floor.

NFM is our go to stop for home furnishings. However, in the four years we've been away, it seems their prices have increased beyond those of online competitors. That may keep us away from ultimately purchasing from NFM in the future.

Fast, courteous and knowledgeable. I was so happy with the experience.