Nationwide Nissan/Kia Review

I brought my truck in to have a window motor replaced because the electric window was no longer working. I had managed to get the window fully closed before bringing the truck in. They had to order the part. So when I got the truck back, the window was down. However, now I can t get it back up. Waited 5 days and still no motor. Called several times and left message but no call back. Terrible customer experience! Can t drive the truck with plastic covering the driver side window.

The Service Manager is very nice and professional however the lady at the checkout counter is rude and unprofessional. After picking up my truck for a transfer case replacement I had to take it back due to fact that it still wasn't functioning properly. This time, after a day or 2 my service advisor gave me a list of things that needed to be repaired. Why didn't they see those issues when they diagnosed the transfer case issue? I'm very disappointed.

Mr John Row my advisory at Nationwide Nissan 998160 . Was very helpful and professional help me contact my insurance company to get things done. I appreciate his hospitality.

Fast service. In and out in 20 minutes. Friendly staff.

Very positive experience at Nationwide Nissan this morning. I dealt with Adrian McKay who provided excellent customer service, with a clear estimate of the cost of required maintenance as well as alerting me to issues to be addressed in the future. My vehicle was serviced in a timely manner. I love the waiting area, including the free coffee!

if you get a flyer do not trust it. when you get there there are no prices on the cars
and the first thing they want to do is run your credit .
after you are aproved then the game begins. the flyer read 79 down 79 a month
with credit aproval but they happened not to have any more of those cars
even though we called first before traveling an hour to get there.

while we waited for the credit aproval weover herd a conversation over a van that looked good to us and the price was 15,000 when it was ofered to us it was 17,000 with $500.00 dollar a month payments the van was a 2010 town and country with over 90,000 miles
then they showed us an older town and country like 2004-2006 for 17,000
$500.00 a month payments with good credit
needless to say do not let them run your credit till they show first
(credit checks do hurt your credit score)

The staff at Nationwide service department went out of there way to repair a warranty issue for me.

The entire experience took way too long!!! I arrived on time for my appointment and it still took almost 90 minutes for an oil change. From the time I arrived until I left, I was there for almost 2 hours.

My buying exspeience was better than 5 stars. From the salesman to payments they got me. I'm very pleased

Best buying experience bought Infiniti from D.j got my payment where I want them and I love my car will recommend

Had some recall work done on my Nissan Altima. Everything went nice and smooth.

I was charged for a service that I was not satisfied feeling like it was not done correctly and then proceeded to make numerous calls to their service department to get the issue fixed with no return call from Carol (Service manager) and then Nissan Corporate tells me I need to get it fixed on the dealership level but won't help make the probelm right either! I am currently working with Daryl ( the other service Manager) after having to create such a fuss and hoping to get this problem resolved. I am very sorry it had to come to me creating such a stink to ty to get this issue resolved but hopefully I will be updating this post with a review that the dealership actually did the right thing and helped resolve this issue.****update****Daryl checked into my problem, was communicative and helped me get the problem resolved. He has provided me excellent customer service and I can't wait to pick up my correctly fixed Armada!!!! Thank you Daryl for your level of communication and your involvement in helping fix issues I had!

Chris took great care of me and my family. We need a cheap payment and he got us exactly where we needed to be on our new Sentra.

The service department at Nationwide Nissan exceeded my expectations. I won t be going anywhere else for my truck s maintenance and repairs.

Marcus Kess was and Excellent Sales man, helped me out and got me into a car. Would recommend him !

Very polite and gentile staff. Worked with Chris and despite hitting a couple of road bumps beyond his control, he made sure that we were leaving nothing less that 100% confident in our purchase and happy.

Nikky is super sweet and wonderful, I love working with her

Just went in for an oil change and was finished in record time! Courteous and professional service. Thank you Nationwide Nissan!

I am so excited to have my new Nissan Versa! Oz & Lonnell Bond the sales manager were fantastic and a great help. Thank you so much!

1 review

1.0 star rating

9/26/2016

I had 15k maintenance scheduled for Saturday. I went in, and was told I needed fuel injector flush and brake fluid flush, each of which were over $150. After the tech, Jermaine Haye, warned me of the dangers of NOT doing the fuel injector flush, I foolishly agreed. Jermaine gave me his cell phone number and told me to text him so that he could then text me updates about any issues or when my car was ready. Not 10 minutes later I texted and said to please cancel the flush. What do you know, 2 and a half hours later....he had "never checked" his phone. So of course they did it and I was charged $200. I know I should have called, and should have known better. But if this is their business practice, to push completely unnecessary services (I've now done the research of course) on people who don't know cars, this is deplorable. I told him he may have gotten me this time, but not ever again. Sadly I'm tied to this place, as I got the service agreement wrapped into the car payment. Various lessons learned!! Thankfully the service manager is being kind enough to give me my money back. Now I know to do my research before I let them do anything to my vehicle.

The cashiers are nice!

Be sure to confirm your appointment several times. I made an appointment with an advisor over the phone. When I called to reschedule, I was told I did not have an appointment in the system. Good thing I needed to reschedule! I would have went all the way there and would have had to go back or wait for a long time.

On another occasion, there was work I requested when I made the appointment online. When I took the car in, they didn t check out everything I needed because they don t use the notes you put online. You have to also verbally ask for those things when you drop off the car. I think it might be helpful to take the notes option off of the online scheduling if it will not be reviewed.

Chris Collins was fantastic. So pleasant and personable. I recommend him to everyone.

The mechanic and person handling my car were very polite and explained everything that was needed, explained the cost, and how long it would take. I was offered a loaner car and that process was easy. I was pleased with the service at this moment.

The sales man was very helpful but the general manager Rick became very aggressive and very upsetting with remarks toward me. Saying that I was jerking him around but instead it seem that he was doing it to me.

This was truly a pleasant experience from the very beginning in talking with Kiara over e-mail where she helped us locate the car we wanted and set up our appointment at the dealership. Once we arrived it was smooth sailing.

When I tell you I have nothing but love for the team at Nissan I received the best customer service in the world hands down thru went above and beyond for me after going to koons and being lied to I went to Nissan got with Wes and chris got the deal done walked out with a 2019 look at god won t he do it Nissan for life
If you want exceptional service go to Nissan see Wes or chris they rock

I've really appreciated all they did to help me get the vehicle I wanted. The process was short and sweet.

Terrible experience from a very non professional dealer. The sales staff was out front smoking and playing grab ass when we pulled up. The salesman that helped was pretty good in the beginning, but as time went on we caught him in several lies about the vehicle we were looking at and while on the test drive he had a very foul mouth. Overall not helpful whatsoever. I would not recommend this place to my worst enemy!

Awesome visit with Mr. Aaron. Very friendly and pleasant dealership, I came home with a new vehicle. Thanks Nissan especially Mr. Aaron!

Everything went good the advisors that helped me was great I give him 5 stars good job

Had a great buying experience here. Everyone was extremely helpful and polite and made the process stress free. Would definitely have nationwide at the top of my list on my next car purchase!

Bought from another dealer, but took my car here to get serviced. Charged me for a tire rotation, but obviously didn't rotate my tires (I parallel park for my job, and all of my right-hand tires are scuffed up, and thus easy to see which is which). Tried to charge me $55 for an oil change. Everyone was polite, but I'd rather have a rude honest mechanic than a nice dishonest one.

I was interested in a Leaf, and they were forthcoming with information and pricing. I didn't buy the car in the end, though I would really happily go back to Nationwide if -- heaven forbid -- I have to buy another new car.

Very Nice experience

Just purchased a new Nissan Rogue and I absolutely love it! Marcus was awesome and very knowledgeable! Great car buying experience!

The young men were very professional, courteous and polite. They knew their business, in other words they were very educated in their topics (Cars & financing). I would recommend your business to anyone.

The staff at Nationwide - Timonium were very professional and made sure that I was comfortable while my car was being serviced. They maintained a safe distanced and took extra special care of commonly used areas of my vehicle. I can always trust my SUV to be in good hands with them.

Friendly and professional staff. One thing I like of about is that their honest about selling cars. They won't lie to you or have any hidden fees.

Nationwide Nissan was the best ! Jimi Parker was the best helping me find a car ! Thank you Jimi ! Also the other sales men were very nice and carrying. I also got a chance to meet the owner of the company and he was also just the best !

I was extremely happy with service the agent who assisted me honor another dealership coupon which I mistake for Nissan. I just wish you dealership offer coupons like that. Overall the experience was great

My service guy has always been excellent. I had noticed in the past that the overall service department could use improvement. Recently I have seen a lot of improvements in the department.

Awesome mechanics, I had my Nissan Frontier serviced here and they found and fixed the annoying noise coming from the front of my truck that was driving me crazy. I apparently hit something and caused it.

From my initial call to make the appointment to receiving my vehicle back after the work was completed... Absolute Five Star Service. Every person along the way was extremely helpful, pleasant and genuinely made me feel like they were happy to help. I have never been happier with a dealership or really anything car related. Nationwide Nissan Service has their ducks in a row and I would recommend them time and time again! Thank you!

I just moved to the area and one of the first things I needed to do was buy a new car. As if making a huge cross country move wasn t stressful enough, now I had to buy my first car, and all on my own! Thankfully, I found this dealership, and got great service from Richard Allen. He was so helpful and made the process really easy. I was working with a pretty tight budget, and Richard, and his manager Mike Shuman, were able to help me find what I needed and made me feel comfortable with the process. I never felt like I was dealing with a salesman, just someone who knew a lot about cars and could help me get what I needed! Hopefully, I won t need a new car for a long tim e, but if I do I know where I ll be going!! Thanks Richard!!

I had a very good experience with Nationwide Nissan, went to a couple of dealerships before coming to Nationwide, but didn't like their selection of Rogues or the deals they were willing to make me. Ended up here and glad I did.

My service advisor was very friendly and attentive and when he let me know they were short on technicians today and that the work would take longer than expected, he offered me a rental. All service was completed the same day but having the loaner was very helpful.

Bryonna, Jimi, and Rovall made my experience as a first time car buyer one that I will never forget. Not only were they patient with me and my family, but they genuinely cared about my likes, interests, and what I felt comfortable in. They didn t push or rush me to buy just any car, but rather took the time to help me find my perfect match; a gorgeous blue 2020 Nissan Rouge SV. These 3 individuals give car sales men and women a great name & I will definitely be recommending all of my friends and family to them specifically!

I am so glad Nikki is back she is amazing!! Great job nationwide Nissan for bringing her back. She has wonderful customer service and is great to work with. She is my go to girl.... see ya at next service nikki

Nationwide Nissan is amazing. I leased a 2018 Rouge and everyone was extremely helpful. They did everything possible to make sure I was completely satisfied. Even calling me 3 days later to make sure I didn't have any questions.

I was very impressed by Detona Jones knowledge. He was able to answer every one of my questions. I felt very comfortable buying from him. I highly recommend Mr. Jones to everyone.

Nothing....Francis Bosley (salesperson) he was amazing!
And Scott (finance) was awesome!
Great experience.

My experience was great from the time I was contacted to come in to purchase a new car on Saturday. I was in and out in a matter of 3-4 hrs. It was not until Monday that I was receiving txt messages from employees there to verify all my information...nothing was asked of me to bring but I took 2 paystubs with me anyway. Contacting me through text I thought was very UNPROFESSIONAL!! Informing me that my tags will be suspended if I didn't provide them with this information. I informed them that i am not your friend, do not text me, contact me via my email. They sell you a car, don't ask for no information except for your ID and proof of insurance...nothing else! But they hound you days after for all the information that should have been asked for at time of purchase...very UNPROFESSIONAL!! Love the car but staff UNPROFESSIONAL . Would not refer anyone to them!!

They hold the pay checks of employees..an acquaintance has been waiting over 4 weeks to receive a final pay check. Why would anyone work for or buy a vehicle from a company that practices such deceitful and illegal activities, especially to the detriment of the employees. Imagine what they must do behind the scenes to the customers. Shady! Very shady!!

Worse dealership I've dealt with. Salespeople are not trustworthy or reliable. Service department is a complete disaster. We sold our Nissan to avoid dealing with these incompetent clowns.

Excellent experience, buying process was upfront and honest. I didn't feel any pressure and received exceptional customer service. I'm highly satisfied with my new Nissan and Nationwide as a whole.

Very pleasant associates. Answered all my questions and got my payments to where I asked for. I recommend this place to all for vehicle shopping.

Came in for a quick and easy oil change and rotation . Same price as a quick lube and I trust them more.

I have to say the service I received today from the parts department was outstanding. They went above and beyond.

I was in a desperate need of an oil change and took my car to Nationwide Nissan. Surprisingly they fit me in right away. Even without an appointment, I was finished within 30-40 minutes. Quickest service I ve ever experienced.

Loved the contactless self check-in. It took almost an hour before someone confirmed my check-in despite having a 10:30 that arrived on time for. I was able to use their WiFi to work, it was kinda nice to work somewhere other than my home. But having the Nationwide Lifetime Service will keep me coming back.

Airion Rice helped me get into a new Rogue. Me and my family absolutely love it.

Waited an extra hour for service.Appt.was 11 did not start service until I after I went to service advisor.I had another appointment for 2 pm.Waited extra half hour at bank appointment. Fortunately,I called to say I would be late

Stop by Nationwide Nissan and see Eyan Smith He is the best. He will help you with everything that you need to get you the best deal on a car. Such a nice guy to talk to. Go see them they are great!

After shopping around I decided the Altima was the best sedan for the money.

Usual great Nationwide Customer for Life service.

Shoutouts to Adrian McKay for working in the recall notice work during my oil change/tire rotation service.

Thanks!!!

The service was done and I was contacted when something was found and needed an
ok to take care of it.

I'm truly greatful for this company, they were very professional and so friendly. I thank God for them

Nationwide Nissan is the best! I first became a customer in 2014 when I bought a Sentra. Yesterday I went to trade in my coupe to get an SUV, Mike C the salesman and Mike S the manager is the BEST! They made sure I left there happy with the car of my dreams and affordable within my budget. If you re looking for a used car go see Mike and Mike at Nationwide.

I found they did excellent work. I am an attractive 30 yr old woman and everyone was very nice, treated me with respect and got the job done. You must know them personally to make attacks likes this, but to the customers that don't I thought they did very good and did not hit on me. They were very professional.

This is Danielle Holmes posting on Autumn s account because mine is not working. This was my first time buying a car and the experience was wonderful. Bryonna was very helpful every step of the way and very patient with me. She made sure I got the best car for a reasonable price. I am so happy with my Sentra.

He was a very courteous and well knowledge about car sales. I enjoyed working with him

Great experience when acquiring a new vehicle for our fleet. Oz was great and even picked up our truck from North Carolina since there were only two on the east coast. We will buy again from OZ at Nationwide.

I was ripped off for $1000 by this dealership when leasing a new Altima. Part of my "deaI" was that NMAC would drop my last three car payments from my previous Nissan lease. After I leased the car NMAC said they never agreed to those terms and that the dealership should not have made a deal with such terms. I would avoid this dealership. They will not be my "Dealersip for Life", however I will spend the rest of my life telling people to avoid this place! If you decide to get your next car here get EVERYTHING signed and in writing. When I called to try to correct the situation they ignored my calls. Nissan was no help either.

Great experience! Although I walked into Nationwide with an extremely limited budget with little room to budge I was treated as a friend and given several great options. The Sales person made sure to show me everything that was in my budget that met my expectations. I was surprised with the selection. I've bought a lot of vehicles over the many years and this may have been my best experience. I am impressed! Thank you, Nationwide Nissan.

Thanks a bunch Kysha . As always you were very helpful.

Regards,
Mohsin

The best thing about going to Nationwide Nissan was the sales people that took care of me. I've always hated having to deal with staff at car dealerships. Nationwide was great though.

I had one amazing car buying expierence. Troy & Lonnel Bond made it happen!!! I am very happy with my new Frontier.

This Nissan dealership has the coolest dudes. It was my birthday weekend and they treated me very well. Professional and down to earth. I left happy!

Sales people are fast to help you. I have bought two cars here and will continue to go here. Donny is my go to guy. He is always extremely helpful and will try to get you the deal you want.

After a 3-week stint of horrible sales service at multiple dealerships, I walked into Nationwide Nissan and met Lauren. She was very pleasant, not over bearing, she could see I knew exactly what I was looking for. Lauren made this the easiest and most pleasant car buying experience I have ever had. I walked in feeling like a customer and walked out feeling like family. She is beyond amazing as a sales rep and as a person overall.

Overcharge! They give bad deals. So upset that I got charged $6000 more than what the car's worth. I will never shop there again.

Everyone was very patient and did not rush me into decisions, unlike other places we visited prior to coming to this dealership. The sales person, Rashard Holman, showed me options to choose from with details.
Only thing I would say is that I didn't receive any business cards from anyone when I walked out after the purchase. My sales person was new and he told me he didn't have his business cards made yet but I didn't get any cards from manager or finance dept person. Overall the experience was great and no complains. Rashard did a very good job!

Didn't drive off in a car.. went to liberty ford... drove off in a 2015 car with 22ooo miles

Eyan was great. Took us to the vehicle we wanted and negotiated a fabulous deal for us.