Nationwide Nissan/Kia Review

Service advisor was top notch !
Mechanic did an excellent job repairing my car
Thanks Nationwide

What a great place to do business. Me and my family have always had a great experience dealing with Nationwide. With service and sales. Even when we've had issues they have been quick go help and do all they can to correct them.

I had a wonderful and easy experience purchasing a car, I explained to Chris my needs and wants and the rest was taken care of. I would 100% recommend him and Nissan world to anyone.

I can't comment on buying a vehicle here, but it's a licensed dealer for my vehicle and I've had decent experiences with customer service dealing with recalls, I took a star off because I get alarmist emails threatening that my car will essentially implode unless I take it in for $800 maintanence.

Another complaint is that the oil changes here are drastically more expensive than any of the competitors offering oil changes in the area.

I've had my car serviced at Nissan for many years. Everyone, there has been helpful and taken great care of me and my Altima.

Aaron was the best. His knowledge surpassed my expectations. He went the extra mile every step of the way. I will recommend him and the Nissan for Life family to any of my family and friends. Aaron has made me a Nissan customer for life. Thanks again

This is the second time Chris has helped me with a car. He goes above and beyond in customer service. He makes it personal and that feels good to my family. We feel well taken care of.

Very nice. Our salesman Chris was very sweet and accommodating. He really was a great assist with us obtaining or new SUV. The manager came over and introduced himself. Everyone was very polite. Great experience.

My Sales Jimi Parker made the sales experience very easy and professional. He was very caring and knowledgeable. You can tell that he genuinely wants to work with the customer and satisfy my needs. True customer service is something that is really lacking in this day and age, but with Mr. Parker, he is old school and goes the extra yard to help the customer. He makes buying a new car very comforting.

Car got diagnosed for a transmission issue. After 3 weeks of no returned calls, I kept calling until I got Angele. Once I spoke with her she told me I had a wiring harness issue which will be $1700 extra on top of being quoted the wrong price for my transmission issue. I spoke with the service manager who was extremely rude to me so I took my issues up with corporate. After corporate called this dealership. I got a call back from the service manager they fixed my wiring harness. Finally blaming themselves for this issue. So if it wasn t for me knowing my car they would ve tried to get over on me. Not to mention I was overcharged for the rental. I would never go to this dealership again. I ve repeatedly took my car there because the check engine light was on & they constantly told me there was nothing wrong with my car. Only to find out my transmission was going up. Very poor customer service and extremely poor communication.

Great service done in a timely manner with friendly staff

Nothing could have been better. The customer service was excellent.

I went in for scheduled maintenance and they found another issue called me and got it fixed under my warranty. Wow get service.

I set up an appointment for my oil change When I purchased the vehicle. Once arrived I was told to have a seat and the car would be taken care of. A hour and a half later my husband asked how much longer it would be, the person told us it would be another three hours or so. I was upset that I wasted a hour and a half sitting there not being told the wait time or anything. I was unable to stay because I had to be to work in two hours. I was leaving out of town that night as well so I had to reschedule my appointment. I was very annoyed.

Its simply a waste of time. Very unprofessional team. I was there waiting and all i was asking was the price of a car and i did tell them I don't want to take one out for a test drive. They asked all these personal questions, entered all my information and at the end told me they can't give me any numbers before I test drive a car!
Looks like if you go there you are forced to play by their rules!!
DO NOT RECOMMEND!!

We had such a great care buying experience with Mike. Lots of knowledge and no pressure. We love our new Nissan Rogue!!

Awesome job
I came in for an Oil Change and Tire rotation. Quick in and out. Price was the same as quoted. Thanks Gwyn you make Nationwide easy to bring my car back for service to.

Nikki, our service person was really great and helpful. We will service our Nissan with her going forward!!

I can't say enough about the sales people and service specialist. There always knowledgeable helpful excellent customer service. I didn't have to wait long. The waiting area was cleaned several times while I waited. Nothing to complain about.

Man I tell you!!! I've never had a experience like this while searching for a car. I don't usually give 5stars but I had to this time for sure. If you ever are in search of a great car with a even greater customer service experience I strongly recommend NationWide Nissan and ask for Troy King.

We had an awesome experience. Our salesman was very professional, knowledgeable, unflappable under the pressure of finding just the right vehicle that met our very exacting criteria. He worked tirelessly to find exactly what we needed and wanted.

The Maintenance was good but what they want to charge for Keyfob and noise heard in my car door was too exhorbutant and the quote for Brake Fluid Flush, I believe is too high, as well. I will check around to see if I can get better quotes. Since they say I am a good patron, they should be reasonable in their prizes. They may be sorry they asked me for a review.

Very friendly, helpful and knowledgeable. Great service and excellent follow up by Nationwide Nissan. They made this an easy decision and process for me.

Eyan and the financial person can t remember his name were extremely kind and worked really hard to get the payment as low as possible and the Nissan Versa is a really nice car to drive.

Nissan Rouge 2014 model just cost me 5k to get it started and running again (dashboard said low engine oil and would not start - when the engine oil was perfectly normal). I am still not sure why such a costly repair needs to be performed in a vehicle which had 75k miles on it. Maybe it's just poor design or cheap technology that went into these vehicles. I would never buy another Nissan for life.

Very responsive communication, no pressure, the whole experience from initial contact to test drive to getting my deal done and then the follow up went well. I would most certainly recommend this dealership!

Great atmosphere for great service. Always done right!!!

Nationwide For Life!!!

My recent experience at Nationwide Nissan was hassle free. I found what I wanted online, contacted Eyan Smith over the phone and pretty much had the deal done before I got to the lot.

It is always pleasant, everyone is upbeat super friendly and so helpful!

SHADY/SCAMMERS. They sent out flyers with scratch-offs to those around the dealership and did not honor the winning numbers on the flyer itself. Called the number on the flyer and was left on hold for 30 minutes, so I called the dealership, where they said the winning numbers on the flyer were incorrect. How convenient that the numbers on the scratch-off and game piece match the winning numbers of a 70" HD Flat Screen TV, saying that the actual numbers are in the dealership, which is a poor attempt to bring people in. They either do not honor the mistakes they've made or they're lying to people to bring them in for potential sales. Shady practice, avoid this dealership at all costs.

Great experience. Salesman John Fortuna was great. Very helpful and in tune to my car buying needs. Love my vehicle.

I have always been a fan of the Nissan rogue and Finally I got a 2017 Rouge in April of this year from Nationwide. My wife has a Versa that she previously obtained from the dealership. She was very pleased and she suggested Nationwide.
My experience with this dealership was not so good. Just recently I took my vehicle to another dealership to upgrade to a 2018.Found out that my vehicle had two accidents that Nationwide never disclosed to me. I'm a Rouge fan and if your looking for good customer service and and honesty.
Nationwide is not the dealership go to.
My salesman his name was Mason.
BE CAREFUL WITH THIS DEALERSHIP.

Awesome experience! Marcus and his team were professional and thoroughly explained the pros and cons of my car buying options, making sure i was 100% satisfied with my choice. I will definitely be a customer for life.

I expected to walk into the dealership and have to deal with a bunch of issues like I ve experienced with past vehicles purchases. I was pleasantly surprised by how smoothly everything went.

Adrian McKay is always so amazing to work with. He puts me at ease every single time I come in for a service. I'd be absolutely happy working with only him for as long as I am apart of the Nissan family!

Even though I have free oil changes, I would rather pay for them than return to this place. I made an appointment on line which was not honored. After sitting in the waiting room for two hours and watching people that had come in after me check out with their cars I asked , Larry the person who was "assisting" me, what was taking so long. He rudely told me that I did not have an appointment and I just arrived at the center. I relayed this response to the office staff and showed them my confirmation email for my appointment. I sat there for another half hour trying to figure out when my car would be ready and no one could tell me nor did they make an effort to assist me. I finally knocked on the manager's office who waved me into the office while on speaker phone. I waited outside until he finished his call, thinking that he would come out to see what I needed but he did not. No one took the initiative to try to remedy this issue nor did they apologise except for the two women working at the front desk who got no support from the staff. Finally after being there for a total of 3 hours for an oil change, tire rotation and replace a headlight which they charged 70 dollars to replace (the mechanic down my street charges 35.00) I got my car back. I bought my car from this dealership. They advertise free oil changes for life but unless you spent thousands of dollars on their maintenance services, I feel like they just want you to stop coming. A couple of years ago they told me I needed to replace my whole wheel bearings and that it was dangerous. Not surprisingly the job would cost almost 1000.00. I got two second opinions and both mechanics said there was nothing wrong. I will never buy a car from these people or go back to the service center. Nationwide is not on your side they are on THEIR side and are not trustworthy.

This is my 2nd Nissan I've purchased from Nationwide Nissan. Both exsperiences were good and each time I left with my desired payment.

Everything seems to work and be professionally done. There was a charge on my bill for sanitizing which was service I didn't ask for.

Tried for 20 minutes to get ahold of somebody, anybody in the service department here. No luck so now Im getting a new transmission down the street.

Service is absolute garbage its like they try to make you mad enough to never return. I will not only not ever buy a vehicle here again but not buy a nissan out of spite I have had no real issues with my nissan Juke outside of this terrible dealership. Also find it hilarious the reviews are nearly all 1 or 5 the 5 are obviously employee reviews.

It was a pleasure to purchase my car from Nationwide Nissan. They were extremely friendly, they listened to my request and what I wanted! I was able to get the car that I wanted at a price that was amazing! Thank you Nationwide Nissan!

Dominick, Bryonna, and Rovall were amazing, I walked in with doubt and left a very happy customer!

The word I want to use for this team is Awesome . First I emailed with the internet Guru Dominick, we talked via texted, and we schedule an appointment. I was about to sign a contract on a 2013 MKx. But Dominick gave me the advice of not wanting to wake up with something I will regret. The next day of my appointment with him he sent me a live video of him in front of the car I was interested in on the website. Well, little did he know I was blown away. Dominick and I talked and he introduced me to a wonderful amazing salesman Jamal . These guys got me out of my contract of a 2011 ford flex with 5600.00 left on the books. And put me in a 2013 Lexus Rx350. (See below). My experience with the manager/ the internet manager/ salesman/ and finance was Stellar!!! I'm happy and I'm singing their praises. But the reason I gave them 5 stars because their was no 10 stars. I challenge all females that struggle with being afraid of being taken advantage of to head to Nationwide Nissan/ Auto Sales/Kia and the Nationwide Family. I love them .

Nicer service team than in the past. If you get a rental, pkease make sure they clean it. They tried to get me a dirty loaner. I had them to clean it, and take to the car wash.

Do not use the service department at the dealership! I had an appointment this morning and came by to drop my car off with no luck. The building is going through construction so things are a bit out of sorts which is fine but NO ONE knew what they were doing. I needed to drop my car off for a full check up and make it to a meeting at work and wasn't able to come across anyone that could help me out to do so. There was no receptionist to help assist, the building was confusing to navigate through (you drive your car directly through without anyone talking to you?!" Worst experience ever. If it takes this much trouble to just get your car seen, I can only imagine the lack of attention that will be given to your car while it's "serviced". I turned my car right around and decided to take it to a dealership near my house where people actually communicate and are helpful.

Never going back here again.

I? needed to find a small, safe and reliable car for my daughter to learn to drive in. Mr. Eyan Smith recommended checking out some Maxima's and jukes. After a little bit, my daughter and I? decided on a Maxima. The paperwork felt like it took forever but Eyan was amazing the entire time, made sure we were doing okay and got us anything we needed. I ve been legging all my friends know how sweet and helpful everyone at this dealership was.

Very friendly knowledgeable staff, ready to help you with any questions you have about your vehicle purchase. Will work with you and get you the best deal they can. I have stopped by several times, after purchasing my vehicle and they have always been courteous and extremely helpful in making sure that I am satisfied. We have recommended them to several people. Five-star rating from us!

This dealership has the most thorough service department I ve ever used. I wish I could give it more than 5 stars.

Recently traded in my old Sentra for a newer one when it was greatly needed. Even during the codvid 19 outbreak every person including my salesman Jimmy were very caring and helpful as if it were a normal day.

I don't understand why is it so hard to get back to a customer If they have a question??!!
MY GAP policy had been cancelled since MAY and I STILL DO NOT HAVE MY REFUND??
I am sure the dealership received a notification of cancellation directly from GAP but did they bother to process my refund???NOOO...
I stopped by and spoke to the finance manager and he told me "You should see the refund in your account by Monday".Well given that was Monday the 3rd, Labor Day I figured I should wait a few more days and see...
STILL nothing and no chance I could get in touch with MR.Slater to answer my question because he is never available on the phone.
So now what?? I am talking about more than 2k I NEVER RECEIVED.I will just contact my lawyer and go from there I am tired of trying to reach out to this dealership.
It's sad I thought I made a good choice choosing them for my first vehicle but I guess not.
And I have had issues with the vehicle ever since I bought it.The only good thing I have to say now is thank you to miss Keisha Carter from the service department, she always delivered great results and helped when I had an issue with my car.
Please do not even bother to respond with some "send us an email so we can solve this for you".You have had more than enough time to answer to emails, voicemails and messages I left over chat.
JUST DISSATISFIED!!!
Update: Although I am a bit late posting I did finally get the issue resolved.

I am in the service department frequently with my employer's fleet and now also my personal vehicle as well. All staff I have ever dealt with have been very professional and pleasant. I deal with William James mostly and he is extremely knowledgeable.

Nationwide Nissan is an ideal example of professionalism. Airion Rice took care of my every need and the managers, John Diehl and Lonnell, even checked in on me throughout the process to ensure I? was being taken well care of. I? felt like I? was the only customer there. Just wonderful.

Maxima Platinum Edition is the nicest car I've owned/drove. I test drove much more exspensive cars but none of them stood up to the Maxima.

This was the best car buying experience I have EVER had. I would highly recommend Nationwide Nissan to everyone.

7/13/18 purchase - The rating would be a 0 instead of 1. I m surprised this Dealership is still in business. What brought me to this Dealer was a 2016 Toyota Avalon I saw on Car guru. Thank GOD, it s still under Manufacturers warranty for another 10K miles. My experience started with an Internet Manager who didn t seem to know what a Purchase Order was requested from my credit union. My transaction took almost 2 hours and my Credit Union wondered if this was a legitimate business. Nationwide sent an internal document in lieu of a purchase order 3 times in the form of a text. Then faxed a document with the wrong name. The car was perfect but had 2 deep scratches on the hood that the dealer agreed to remove at no cost. Well after leaving the car there from 7am to 6:30pm, I picked up the car and found that the scratches were never removed and instead they were touched up with the wrong color, the scratches are more visible than before. I went to show the sales dealer that sold me the car and he said, I saw the person buffing your hood earlier but then chuckled and said try not to look at the scratches . Lastly, you can never get anyone to talk to you on the phone, voicemail boxes are full, and no one returns calls when you re able to leave a message. I was forewarned about NATIONWIDE NISSAN s bad reputation from another dealer. I would avoid this dealership at all cost,

8/17/18. Since posting this initial review, I have spoken back with Michael Coty, Anthony, and Mr. Jackson. They took another look into the issue with my car and the scratches that needed to be removed and decided to fix the issue. This time I was treated with respect, they gave me a loaner car after leaving it with them for a day. Also, Mr. Jackson communicated with me, regularly to assure me what he promised he would deliver. When I went to pickup the car, the scratches were fixed to my satisfaction, the car was washed and looked great. I am please with the actions the second time around and would recommend prospective buyers.

When I arrived someone meant me right away.. He was very pleasant and polite. He explained everything in details about what was going to happen to my car. He answered my question very knowledgeable. He asked what time I needed my car back (liked that). He texted and called to let me know what time my car would be ready.. when I went to pick up my car , the cashier was very pleasant and polite. A very good experience.. I will recommend them...

Great place to buy a car! They have an amazing service department. The customer service at Nationwide Nissan is the best ever.

Technician went above and beyond to diagnose a transmission problem, and took care of inquiring if it was under warranty. The technician also found and fixed a separate hidden problem once the car was disassembled. Very happy with the work and customer service.

Nikki is a superb advisor. She always communicates effectively and provides great service in the guaranteed time!! She's the only one I trust with my vehicle.

My sales experience in purchasing my 2019 Nissan 3500 van with Jimi Parker was excellent! There was some minor body damage that Jimi noticed when we made the deal that needed to be taken care of. The van was scheduled to repair a broken splash guard, marks on the front hood, a broken tail light, and damage above and below the tail light. I brought the van in for service, and the service department verified the damaged areas that needed repair. A day later, I got a call that the van was good to go. When I looked over the van, all areas had been repaired except the damage above and below the tail light! I was upset how that could have been overlooked since the damage had to be seen when repairing the tail light. Therefore I had to leave the vehicle at the dealership again until the rest of the damage could be repaired. I appreciate the apologies for the mistake, but a disappointing start nevertheless.

Titus A. Huyghue
Owner
Titus Touch Music

First I was there 3 months ago cause my back up sensor stopped working; guy told me he needed to order a part to fix it. Months go by with no call back; I finally call and seems that guy quit and there's no record of my visit. So they order the part again. Again no call back; I call in another month and now 2 parts are in. I make the apt and come in. Takes 4 hrs to decide I need a new sensor part ordered. What? You just had 2. Now I need to leave cause I've already wasted 1/2 a day. I have never had a worse experience at any dealer. Ever.

Service department was quick to get me in and out before I went out of town for a holiday weekend.

Francis did his best for me, and he fulfilled my desires. I said I did not want to leave the dealership without a new car even with my negative equity in my previous car. I left in the new pathfinder that I love.

John, Chris, and Rovall went above and beyond. We drove 1.5 hours from out of state to purchase a new car. I contacted them by phone first and John and Chris were completely upfront and disclosed everything before having me drive all the way to their location to ensure we could work out a purchase.

Alan and John were exactly what I needed in the form of a communicative and informative service department. EXCELLENT EXCELLENT EXCELLENT
My NISSAN TITAN K2 EDITION (AKA the BEAST) found a good service center in TOWSON

Anhele Lilley this lady is the worst that I have ever met the first time did not have a good experience with her when I came for oil change now I brought my car in because it left me stranded in New York and when I dropped off my car I called her every single day like five times left messages she never never called me to give me an update of my car she s the worst person I have dealt with with Nissan and I have been a customer for years.. worst lady ever in her job!! I don t ever want to deal with her again. First time I took it in my automatic starter will turn off right away they gave it to me back said they increased the time to 15 minutes wow that did not happen my automatic starter kept shutting off like two minutes later now when I took it the second time I told her about it again When I pick up my car she never went over anything with me. She said that she try to call me but she didn t have my number wish I left in all my messages.

The first thing I expect to happen when giving a business $4,000 is not to be told that I need to do something immediately. I can understand if it is something that needs to be done / is imperative. However, when I was in the very last stage of my visit and about to leave, I was told that I "need to move my car immediately".

I asked for a reason, I wasn't given one. I pointed out that as soon as the employee I was talking to got off the phone, I would be leaving, it didn't matter. I pointed out that, it was the only parking spot available in the lot when I arrived (not only did that validate my parking choice, but would be a major limiting factor on where I could move my car to), that also didn't matter.

To me the whole situation seemed absurd. I had no other place to park at the time, moving my car to another lot would just increase the distance needed to walk when leaving. It was actually recommended that I move behind another car and block them in, because that is somehow more reasonable than being parked in the last open spot (not making that up, they did suggest it). They were willing to move my car for me, so that I would need to walk further when leaving (presumably very soon). In fact, the only explanation that I had been given for why I NEED to move my car IMMEDIATELY, was because the owner wanted me to. In fact, I had to speak with 4 different employees in the course of 6 minutes about being parked on the parking lot while performing a transaction to give them several thousand dollars. it wasn't until the 4th employee that it was even acknowledged, how preposterous the situation was.

When the person I was speaking to hung up the phone, I had my papers signed and was walking to the door in 52 seconds(I timed it).

Can't say I was made to feel very welcome. I only wish it had happened sooner so that I could have more easily justified taking my repairs anywhere else.

I had a very stress-free experience. They didn't try any hard sale tactics at all on me. It was fast and easy never felt pressured into buying anything, but I'm glad I did. I'm still waiting for the other car dealers to call back, that was last week.

Aaron, was great.He listened and went an extra mile to make sure i met my expectation. Excellent customer service,man.
Bravo!

When I was there in 7/27/19 on Saturday. They changed oil/ filter check all fluids. I mentioned the car sometimes doesn't start properly pushing brake & push stated button. Since its a 2018 New vehicle it cost too much money to be doing this. My information is in system. Still need assistance as of 7/31/19. S.Willis

I would highly recommend Nationwide Nissan for your next vehicle purchase. They are not like a normal dealership that's hard to deal with.

I put a inquiry through to this Dealership, and they did a spectacular job. I can't thank Billy Freburger enough for staying late and giving us a very comfortable and personable time. The manager Mike Spero crunched numbers with various loan holders, to get the best pricing. I would also like to thank Scott Slater for not making Finances Confusing and staying late as well to get me in the car that afternoon. Thanks Again

Dominics service with finding my car was OUTSTANDING! With less than perfect credit I was able to drive away happy with the car that I wanted. I would also like to thank Chris who assisted in my car buying process. I am so proud to be a part of the Nationwide family for life.

I had a truly 5 star experience at Nationwide Nissan. Well worth the drive from Belair.

If you're looking for a pressure-free buying experience I recommend you give Nationwide Nissan a chance.

The staff was really great here. Kysha was our service manager, and she was fantastic. The problem was with pricing. The main thing I needed to get done was to replace the muffler and the center exhaust pipe. Nationwide quoted me ~$1,200 to replace both items. I ended up taking it to Midas where they charged me a little more than $400 to do the exact same thing. I don't know how Nationwide's pricing is on other work, but you can find better prices on exhaust work.

My service was pretty straightforward. No surprise fees and the pricing was fair for the labor and actual service. The wait was a little long but I chose to wait at the facility since I had some time that morning. Would continue to get my Nissan serviced here.

Eyan Smith was a god send ! In the midst of State of emergencies shut down and being 8 months pregnant when I realize just needed a new car I called Eyan back after declining his first offer in December and he went over and beyond getting me what I needed I m extremely grateful and never had a problem fixed so effortlessly in the service field in MY LIFE he even got my trade in towed for me ! Safe to say I am a nationwide Nissan customer for life !! Thank you !! Eyan and John at the Timonium location !!

I have been a long term owner of Nissan cars. My family and I have purchased a total 6 vehicles from the same location in the past. Exploring other products on our next purchase.

Great experience. Friendly professional and cooperative staff

Friendly and knowledgeable professionals. I was very impressed with the entire staff.

Lonnel was a pleasure to work with. He was very friendly and extremely helpful when answering my many questions. I got a great deal on my new Rouge, Thank you!

Great experience with purchasing a certified vehicle but no one noticed the black side mirror on my white car until I was leaving the the dealership. So one star off.

We have made several deals with the Nationwide car chain and have always gotten stellar service in sales and service. Jimmy and Ian were very knowledgeable, courteous, and accommodating in the sales department. The financial process was quick and painless. Brandon is definitely running a well-oiled machine at both his Nissan and Infiniti dealerships.

The service has always been good but the last few times I've dealt with Nikki and she's truly amazing. Explains all services performed or needed/upcoming very well. the new addition Ben is a delight to schedule service. The service area has a fantastic crew!