Naperville Jeep Reviews

My experience was probably my best yet. I had the pleasure to work with John and another guy, I can t remember his name but they worked well together and made sure I left with something as promised. He got me a great deal and the car that I wanted. I m very pleased with my experience and will tell all my friends. It was definitely worth the drive. Thanks John and tell the other guy thank you as well

Drove into the service drive at 3:30 on a weekday ..my greeting by service attended giving me the prison yard stare was.. you do realize our mechanics leave 4:30 do you not ? then he walked away leaving me standing in the drive for 10 minutes feeling about a inch tall.. I was intending on leaving my suv there for a recall. Finally talked to a lady, seemed very rushed..repeating my vin number, last name, and telephone number several times .. she kept getting interrupted by everyone.. then couldn t find the recall and then well it s months out and you ll have to wait
I ve been in automotive dealership service business for 29 years and never treated our customers like this ..
My fault for buying a dodge

Chris Olsen did a fantastic job helping me find my dream car that fit within my budget. He made the process painless. He s super funny and makes you feel relaxed about the car buying process. Brian James did a great job helping me with all my paperwork and financing. Overall I would recommend the team at Naperville Jeep to anybody!

I received a letter in the mail from John Mac, Director of Special Finance, so I thought maybe he could help me get into a new car with my financial situation. John and Chris Olson, my Sales Consultant, both went above and beyond. I walked out of there with a great car and was treated with kindness and respect. I will definitely be a repeat customer!

As many other reviews state, the advertised price is nowhere near what they actually try to charge you. The salespeople were pushy, rude, and patronizing. I would not send my worst enemy to buy a vehicle there.

Ordered a key for my car. Said it would be in next day and they would call. They didn't. I called two days later and sure enough it was there they just didn't call. Spoke with Ray who then more then doubled the price of the key ($138.00 which by the way isn't cut or programmed which is another $278). I told him I was quoted $68 for the key not $138.00. He said he doubted that and got angry. I told him that I could play the message for him and he said "If you don't want the key, then don't buy it" and the hung up. I called back and asked if he hung up on purpose, which he confirmed he did because he said it was clear that I didn't want the part. I did want the part but refused to deal with this guy. Consequently we found the key online for 1/3 of the price the dealer wanted and ordered online. I would not use this parts dept or order parts from them again. Horrible service and price gauging.

Bob Mueller and John Mac made my car buying process too good to be true. Bob was Upfront and honest with me and I haven't always received that type of service when purchasing a car. I will definitely refer these gentlemen to others and look forward to working with them in the future.

The service department is great, they all treat you like family, the Manager is very personable, and they keep you informed during the process of your vehicle being serviced..

I won t use another service department while I live in the Chicago area, because they are the best and I have been to 3 others since I moved here last year, and none can compare.

I really appreciate everything they do.

Jonathan was very informative, friendly, honest, and, most importantly (for us), not pushy. We also feel like we got a good fair price, the process was quick and efficient and we appreciated that there was not a lot of the 'upselling' that we have experienced at other dealerships. And we love our new car!!!

Helpful sales staff, pleasant, smooth experience during purchase of our van. Any issues quickly resolved by the service staff. Highly recommend.

Nick was very charismatic with a great demeanor. Answered all our questions, walked us through everything step by step.

First time at Naperville CJDR for service since leasing my Jeep Renegade there. Meghan at the service desk was helpful in getting everything taken care of. The oil change, tire rotation, and vehicle inspection were performed quickly, the car was washed and I was on my way. Will definitely be back for all scheduled maintenance.

I wanted to let you know about my appointment that I had Friday july 3. So I took the Jeep to get the cam shaft and rockers done paid $1,700. I get a call from the service advisor stating that the ac compressor had a knocking sound which was odd I never heard a sound but I told him I would schedule another appointment for that problem on Saturday july 4th less than 24 hours later after they fix my Jeep my Ac stop workOmg i was heading to Wisconsin on a 2 hour drive Had 3 year in the back sweating. I don t think this was a coincidence that the ac broke right after they fix it im very disappointed in jeep Naperville i taken my Jeep with you guys since the day I bought with you guys never had a issue or a problem. I will not be going back ever again for any oil changes or problems with my Jeep.

Took my dodge into to figure out what was wrong with it. Took it to autozone to get the codes but wanted them to make sure it was it. Turned out to be something I wouldve never thought would be it but I took it home and fixed what they told me to obviously after rejecting 10x the normal cost to fix it and car is fine again! Now alternator is going out but yeah

Great experience purchasing our van. Friendly, low pressure sales approach was a welcome surprise. Very fair price on our purchase and trade in. Would highly recommend.

I bought a Chrysler 200 from Ski in November of 2016 and I am absolutely in love with my car. I just brought my car in last week for it's first oil change and the customer service has been outstanding each and every time. I was hesitant to make the change and buy a new car but the service I received there is unparalleled to any other. They were fair with my trade in price and there was never any rush or pressure to buy anything. I was able to look at all the vehicles I wanted and chose the best one. Ski was incredibly patient with me. He was kind to my family and when my husband and I buy a family car, we'll be back.

Two different sales people that we worked with had a hard time returning calls and emails. I am not sure why? Don't they work on commission?! Anyway, I would choose a different location. We ended up buying our vehicle from St. Charles.

Updating my review to remove a star from the TWO that I gave them. Took our Jeep, that is under warranty, in today since the weather stripping/trim was cracking and warped all over the entire vehicle. Obviously a manufacturing defect. Was told there was nothing they could do. Said it looked like someone pryed open all the doors. Really? It is a manufacturing defect that should be corrected. Went to another dealership in the area and they were happy to look into it. Do NOT EVER buy or go to the Naperville Jeep location. They do not care about you. Just out to make money. That's it.

I purchased a vehicle from this location back in 2016. The transmission on the vehicle started making a sound, given that it was still under warranty I called the service department to schedule and appointment. I was very upset to find that their service department for vehicles under warranty is only open for a two hour window during the week and not open at all on weekends. It s a rather clever scam they re running. I work business hours during the week and cannot make this appointment without taking time off of work. DO NOT BUY FROM THIS LOCATION, THEY RE CROOKS.

Experience was top notch the service was very professional and service was outstanding

I needed my Jeep Liberty looked at right away; the check engine light was flashing. I got an appointment immediately and repairs were finished the same day.

We have worked with several salesmen in the dealership and all have been great. Very helpful in finding us the vehicle that's right for us but also in the budget. Will definitely continue to go back!!!

Did oil change 1hr waited n they did recalls mark help me out gave me a oil package 4 oil changes for 79.95 out the door

Great and speedy service. Mike always takes care of me and my vehicle in an urgent but caring manner. If your Jeep, Dodge, Chrysler or Ram needs service I would definitely recommend taking it to this specific location.

As dealerships go, this place has always treated me right. The service department is top notch and quick.

Just purchased a Cherokee at Naperville Jeep. What a refreshing change! I highly recommend taking advantage of their internet sales staff. Dave and Chris were outstanding!!!

Worst experience I have had in years. Purchased a 80k dodge hell cat. If you don't know, it is one of their top vehicles.
Expected top notch service with my top notch car. Nope uneducated service writers, had my car all day, nothing was done. I don't think they actually have any qualified service mechanics. Car has pulled to the right since day one, which is just two months ago. And dodge is unable to correct the problem. Should have purchased a BMW or mercede. Won't make this mistake again.

All questions answered and was kept up-to-date with suggestions / service being done

Great service by service writer and technician ...always satisfaction.

Excellent customer service from the time we walked in the door until the time we walked out. First class folks on the sales floor that did not make me feel like I was in your typical car dealership. A+ overall!!

Our servuce advisor, Mark was not very customer friendly, not sure if because it was close to the end of the day, or if that is his persona, he seemed rude. I was trying to explain the issue with my car, and he chimed in with no, the problem is this. ... I didn't like his attitude.

The representative that helped me, Tony Johnson, was very good in helping me purchase my 2020 Jeep Cherokee and answering my questions...I would go back and or send anyone there to purchase a vehicle

Great deals and cars! They give service that lets customers come back when they need to upgrade their ride! Awesome people there as well! I have served my duty of writing another positive review!

Beware of the bait and switch!!! I inquired about the availability of a car around 10 at night. I received an email at 7:30 the next morning saying " Dear Ben, Great News!!! We have the Jeep Wrangler JK Unlimited IN STOCK." I called and spoke to the internet salesperson at 830 to inform her I would be in at 9am. I arrived at the dealership at 9am when they opened. I was told they sold this vehicle last night. I would have appreciated if they would have been honest with me instead of just trying to get me in the dealership to convince me to buy something else. Shady practices.

Service just like most CDJ dealerships are not union, Independently owned and operated, they make their own rules, they can care less about Chrysler, Dodge, Jeep manufacturer warranties and quality assurance and service to their customers.....service VERY BAD.

Naperville CDJ is one of those dealerships and their vehicles are way overpriced. I get better internet deals and prices elsewhere that's where I'm going next time. Naperville sticker prices are way to high overblown, research the vehicle somewhere else other then Naperville.

Next most CDJ dealership vehicle maintenance services are.....Terrible. And Naperville CDJ is one of those.

Very high parts costs, very high labor costs...non union shop.... FOR WHAT?

Always long wait times even on slow days. Express oil change? More like long and depressed oil change 30 minutes plus. Incompetent staff and management.... excuses excuses LAZY, dishonest.

They are selective, favoritism, with individuals they deem desirable. They will make you wait longer and pay more if you are not one of the lucky ones. Their money is better then yours. They like the look on your face as you wait in agony for your vehicle and then pay a high price its fun and entertaining to them, they laugh, enjoy it.

And then they wonder why business is slow and sucks. People fired, economy crashes, you lose business

The workmanship is low level... poor. Management is in on the poor service lies and excuses.

Buy a Dodge Viper maybe it will be different, but then again they haven't earned that business. That's the problem they don't understand.

All around great service is all around great business. Bad service is no business and bad reviews you shouldn't even get a star.

I bring it back and you lie and lie because of the same issue you should of done properly the first time that I paid for... refund. No more BS.

I will have the last laugh. These scammers will and are going to get a taste of their own medicine, them being ripped off. Doing people wrong it comes back to them. Don't cry or ask why? They know the truth always playing victim lies and BS. Its not my fault your life and job sucks quit. Corporations can care less though.

Don't buy Dodge or American. BUY FOREIGN.

YES I SAID THEY MADE ME DO IT. SAD

Love it here. This is always my go to car dealer! They give great service and great deals!!!!

Treated poorly when I first arrived, felt like I was defending bringing in my brand new truck which was broken. Finally switched to a different service rep.

Called when my truck was ready. Missed the call. Took 5 calls back and over 2 hours to get a hold of someone that knew about my truck. No rental, have to come back, 60 miles round trip and no one cared. Disappointed

Called on a Monday to bring in my brand new car I just bought from them that was having computer issues. Told me to come in on Friday and that they would have a car for me to take home since the issue was a recall and there were various issues wrong. I called 20 minutes before my scheduled time to assure they had a car for me to take home. They told me they forgot to put me into the computer and there was no car for me. Didn't offer a solution or a different date to setup all Roland said was "Fridays are busy" I get a dealership on Friday is busy, but there is a reason you setup an appointment ahead of time. Since this is the place I purchased it from pretty annoyed they didn't at least attempt to help after the fact. Looks like i'm not the only person that has issues with service since just about every single negative review here is directly related to the Service department

Update: Tim helped me setup a call to get my car in. Brought my car in and was called 2 days later to pick it up as the service was complete. When o went and picked up my car the specialist made a mistake and my car was never worked on and wasn t don t. I also couldn t take my car home because they cried the computer trying to do an update

1 week late I got a call from the same specialist Kert who said my parts were in and that I can bring my car in. My car had been there already. After looking he said they found my car in the garage and the radio will be installed in 25 minutes. I got a call 30 minutes later from a different guy saying they made a mistake and my radio had not come in yet and that it wasn t going to be done that day.

I waited 2 more weeks and called back asking how my order was coming. They told me it would be there in 4 days, didn t come. Then it would be there the following week. Still isn t there. So far they ve had my car for 1 month and the specialist obviously have no idea what he s doing. I would never go here for a service.

Worst service experience one after another. Last experience, dropped car off for 8:30am appt. Brake light coming on when towing 1,500 pound trailer with Grand Cherokee. Dealership had car all day. Called them at 4pm to check on status, they tell me they've been too busy to look at it. Called again at 6:30pm to ask if I can pickup my vehicle & they never even looked at it. Why schedule appointments and keep someone's car all day without giving a loaner if you're 'too busy'?

Great experience, accurate listing, their sales representatives are very professional, they helped me get my 2017 Jeep Wrangler in a couple of hours, I would definitely recommend this dealer and would love to do business with them in the future.

John Mac and Bob Mueller went above and beyond to help me especially since our financial situation is not the best. Thank you so much guys for the fresh start! We are beyond excited and forever gratefull!!!

Recently I was relocated to Naperville due to my business expanding, within a few days of opening up my new business location I found myself running into problems with my recently purchased Jeep Cherokee trailhawk ( I bought it from another Jeep dealership closer to my previous business/residency). So I decided to give the Naperville Jeep dealership service department a try, and I can say without a doubt that it is the best car servicing expiriance I have ever had. Rob was the guy who helped me though the whole expriance and took care of me every step of the way, even updating me via text messaging regularly with a new statuses letting me know exactly what went wrong with my Jeep and what the solution to fix it was. I couldn't passably give a better recommendation to a service department then this one I would highly recommend using them for all your car service needs even if it isn't with a brand that they sell. I currently plan to use them for the rest of my life (as long as I'm in the area)!

Roland did an excellent job. Didn't have to call and ask if the car was ready, he called me. Car was clean, and ready to go.

Sitting in the customer lounge waiting for my truck to be worked on and none of the sales managers are wearing masks- walking all around. Very unsafe environment considering covid 19 and all the signs that say make must be worn.

Oil change and satellite radio update took two and a half hours with little to no communication or updates during the process!

i was in there few months back as I was looking up to crack a deal on a car either leased one or new but which fits in my budget. Though I couldn't get the deal but I must say they have lots of inventory and really nice and helpful staff to help with your inquiries. Staff answers all your questions and try to make you feel comfortable. Would definitely consider it in future.

Bob Moeller and John Mac gave me the best experience i ve ever had buying a car! You aren t getting approved and Don t think you can get approved? Go see them i guarantee you ll leave happy!

DO NOT GO TO THIS DEALER!!!!!! They are croocks!!!!! They don t know what they are doing. If you do a diagnostic with a vehicle you should be able to know what s all wrong , not each day something new. Each day I got a call for something different until point I said I m coming to get my vehicle. They lied about prices and my service. I was told my truck would be fixed on Thursday but it wasn t. Telling me I have 2 option after my bill was already 2700.00. A engine 7800 or head gasket 1400.00. Which one is it??? That s when I knew they were getting over on me. They were trying to get $10,400.00 out of me. YES I SAID 10k. I only owe 8,000 on my truck. They charge 159.00 hr which is ridiculous!!! I know I m not the smartest when it come to cars but I m no dummy. Never again. They see women and they take advantage. I hate I ever went to the darn place. Only thing you can do for me is take parts back out my truck and give me my money back.

Awesome buying experience. If you want to make a quick purchase, especially all cash, this is the place to go. Quick replies by email, even on a busy Saturday, and once we showed up we were out of there in an hour and a half with a brand new Renegade. Go Naperville!

Went in to purchase a vehicle. Very friendly at first. I waited for a sale rep to come and speak with me. He approached me as if i was interrupting him. I told him what I was looking for Charger SE and looking to pay $350-$400 monthly. The rep came back and gave me a month rate of $475. He said I take it this is not going to cut it for you? I said no, and repeated where i wanted to be. He said ok sorry we are unable to get what you wanted.

The lack of enthusiasm to sell me a vehicle was obviously disappointing. Luckily for the consumer, there are many good dealers out there. I would highly suggest to not go to this dealer.

Great customer service. Service tech was amazing. Got everything I needed fixed in a timely manner. Very happy

I went in for a synthetic oil change and a tire rotation. When I picked my car up, I saw that they gave me regular oil and did not rotate my tires because I was missing a lug nut. No call, or text. I had to bring it back the next day. Then when I picked it up the next day, they told me that I now needed 10 lug nuts for $82. Just a poor overall experience

Cruz Natividad provided us excellent customer service during the vehicle leasing process. He answered all our questions and provided us a great deal. Hassle free very professional. We will definitely refer friends and family. Thank you to all that helped us with our vehicle.

Best Jeep service department I've experienced in the area. Excellent service. Roland and Tim are top notch and go the extra mile to take care of you. Very friendly techs as well. Great parts department too, with items in stock that other dealerships didn't have, and matched discounts as well. I will be coming here for all my future Jeep needs. Keep up the good work guys!

Purchasing a vehicle has never been easier. I am extremely satisfied with the professionalism from staff and employees. Highly satisfied with my buying experience.

A little short but they get their job done. Warranty work done as expected.

Excellent service n help when talking with Roland. He helped me understand the reason of why I need to come back early the next morning to fix the problem (got to the dealer at 5pm). Job was done on time n no surprises, can t be more happy with the service that I have received each n every time I go there for service on my car. Sebastian is also a very reliable.

Horrible experience. When I asked for the manager assistance he refused by saying he has to stay at the front desk because they don t even have a receptionist. Sales person is really unknowledgeable to a point where I had to educate him about the new Wrangler sport S that sometimes does come with the new infotainment system. Lack of selection and very high prices.
In general I felt really unwelcome even though I was ready to close a deal today.

Chris Olson is a fantastic salesperson. He is friendly, knowledgeable, honest, and reliable. We only buy Jeeps from him....and we've bought a bunch over the years.

Would rate less than one this is the worst dealership ever sold me a car year ago car has needed $5000 worth of work since thank God for warranty wouldn t buy anything else from this dealership

My only family car wouldn't start and had to call a tow truck which was able to jump start it. I quickly drove it in and the issue was identified instantly. Chrysler had me back on the road in 1 day. Couldnt of been a better experience especially during these times.

We talked with Andrew and he was very helpful. Plus he was extra patient with our two young kids in tow. We'll definitely come back again.

Every time I visit Chrysler of Naperville for my car service, I am surprised by the promptness and on time repairs to the minute or less. I own a 2004 Concorde and yet whenever my keys are handed over to me I feel like I had just bought it like new. Thanks to Meghan Brozenec Service Advisor and her other colleagues who are indeed the best in the business. If I ever wish to buy a new car, this is where I will be going. Kudos to you all Chrysler of Naperville.

Leasing a Dodge Ram, I have been happy thus far with the truck. The truck had issues last weekend starting, so figuring it is a leased vehicle, I took it to the local dealer. Most likely it was the battery, but since it is a lease, I figured the warranty would cover it. I brought the vehicle in and yes it was indeed the battery which was not under warranty. No problem I told them to go ahead and replace it. Changing a battery is about a 5 minute process that Auto Zone will do for free. I come to pick up my truck from the dealer and find out the Labor for the battery replacement was almost equivalent to the cost of the battery! I went in to try and explain to Joseph the service supervisor my frustrations since if I would have known I could ve done this myself in 5 minutes. He basically told me it was my own fault for not replacing it myself and that the labor was for all the diagnostic testing . It s disrespectful to be representing the Ram brand, pay a good amount of money a month, and be completely ripped off without even an apology or means of amends. I would never recommend going to this dealer unless you know ahead of time your cost and labor charges. Otherwise, you will get a big surprise at the end as I was told many have in the past from the dealers own reps.

WORST Customer Service ever! Do not use this dealer for new car sales. Sales Rep Reid texted me 1 hour before my appt to buy a new car and then when we arrived at the dealer, he avoided us for 15 minutes and fianlly said he was busy selling the car we came to buy! He told us to wait until he was done and he might find another one, I tried to seek remedy from the sales mgr and he said he was too busy as well. I then called the GM Sam and no call back, we ll no surprise and NO SALE for them. Go see Vinny at River Front Jeep.

Just left Naperville Jeep and I just want to say Chris Olsen and John Mac did a phenomenal job with helping me get a new vehicle. Especially knowing that I was just ending a financial hardship. Just know that I will definitely be back and will refer friends and family to them as well. Great Job guys!!!! Thank You So Much!!!

Staff is rude. Sales spends most of the time talking to each other instead of showing interest in customers. Service seems to be clueless to what they are doing

Very friendly, I would recommend Cruz to all my family great guy had options for me and also bilingual. I am very happy with my purchase Dodge dealership worked with me and made it possible thank you.

I was very excited to buy my new Jeep, something I was waiting to do. Let me say this place was very quick to take my money but their follow up service and service department is a joke. I bought a demo and they were to reset the uconnect trials and XM trials from the point I purchased the car. Never done. Was told complete check on car and no damage. Nope rim had deep scratches and took back and told service would set date to get fixed. We set a date and they were to call with a time Nope never got that call. Complete run around and upon return seems once they get your money it's ok to be rude, roll your eyes at people. I will never buy a Jeep or any car from this place again and will make sure to tell every person I see and on social media the horrible lack of follow up and customer service skills this place lacks. Do yourself a favor and drive a few miles a purchase else where. I now take my few out but f the way to never have to deal with this place again. First and last purchase here.

Went in for sevice was told it would be two hour job and now ten days later i got my vehicle back!! Horrible customer serce! Negative 10 stars!!!

Unbelievable unprofessional sale and manager team
I came to lease new 1500 truck with trade
I have bmw x6 5.0i
1st sales guy asked me 3 times what kind of car is this
Ok maybe u don't know that's fine
I gave him all information with vin nb
Because I came with different car
2nd ...Lazy manager won't even talk to me because I came without my trade, he kept sending other people to me for 5 times
So I went to FORD dealership and I got the deal with good customer service

Congratulations DODGE for loosing a client

I purchased a used 2014 Dodge Charger R/T Max here about a month ago, no real issues since (had to replace a sway bar link in the first week after hitting a pothole, dumb luck more than anything else). Test drove the car and came back to buy it a week later. Eddie Gritsak made the buying process very simple, and answered all of my questions without issue. Never felt any pressure to buy, and it was a pretty relaxed environment overall. Definitely glad to have made a purchase here.

I worked with a salesman Victor at this dealership. In the beginging i though he had a sarcastic way of communication, but later i figured out that he is totally ruthless and unprofessional.

Sales Manager Carl on the other hand reminded me of 90s, when customer use to believe whatever car sales guys was trying to lie confidently. Sorry, these days consumer knows more that what sales people think they are...

Anyways, i sent a detailed feeback to the general manager. Lets see how they are planning to address it.

Could not be happier with my experience at this location!! Purchased a 2017 Jeep Wrangler Unlimited Sahara early March 2017. After contacting the dealer numerous times before regarding what I was looking for in the vehicle as well as financially what I was looking for (in which they were very helpful and patient with my questions), I decided to take a look at my soon-to-be future Wrangler on their lot. Once I had stated interest in the Wrangler at this location, the dealership took the Jeep off the lot to ensure it would still be there by the time I arrived at the dealership. The customer service was absolutely astounding, I did not feel pressured, all of my questions were answered, and one of the salesman, Chris, even took the the time to show me how to take the roof off of the Wrangler and all the other fun iconic items that make the Wrangler, a Wrangler. The overall experience of buying my Jeep was timely and professional, the customer service was impressive, the team at this location was absolutely phenomenal, and the entire experience was organized, smooth, and painless. Mr. Guzzino, Chris, and the Naperville Chrysler Jeep Dodge Ram team really made my dreams of becoming a Wrangler owner a reality. :)

The car purchase experience was excellent, a pleasant experience. The salesman was very patient as I considered numerous different models, color combinations, and packages. I am very happy with my purchase. In addition, the service department does a great job notifying me when it's time for maintenance, and their service department does timely work.

From sales to service we have had nothing but an excellent experience every time we have to visit the dealer! We could not be more pleased with our decision to purchase from Naperville Jeep!

Not the best deal in town but at least you get honest information from their sales group.

Ski did a great job of making himself available to speak to even when we were not 100% set on purchasing a vehicle that day... 90 minutes later we drove home a beautiful white Jeep Wrangler Sahara. Thanks Ski

Long wait at service center. Other than that nice people!

Rafi Safari is a rude inconsiderate unhelpful salesman. Refuse to help us said we only got to drive one car.

Always bring my car here for service versus Tyson CJDR. Service is always friendly, helpful and quick. I love being able to get text updates about my car while I'm out. Recently looking into trading my car and even the salesman was friendly, helpful and honest with me. Unlike the man who sold me my car at Tyson and got one over on me.

I have been coming to this location ever since we purchased my Jeep 4+years with Outstanding assistance from Jim S. We always receive excellent service and attentiveness with everyone especially Service team , we will definitely continue to be loyal customers and recommend friends.

The worst experience ever.I just paid over 40000 for a new dodge challenger, when I get to my house I find a small dent, as I bought the protection against scratches I did not pay attention since I had the appointment to put an extra protection in 4 days and I expected That they repair it before putting the protection. My surprise came when they told me that that did not cover my insurance and after those 4 days was no longer his problem. The next day I went to a paint shop to check the car and told me that the dent was old and had rust inside. I went back to speak with the representative and explained what they had told me and he said that it did not matter what they told me outside that they would not fix it in any way. In short they are idiots.

I just purchased my first brand new car from Naperville Jeep, Chris Olson was my salesperson. He was amazing! He was very patient with me and took the time to make sure I got the best car for me in my price range! He explained how financing works, walked me through the whole car from top to bottom to make sure I knew how everything worked before driving off the lot. I felt like a million bucks driving away from the dealership! I was dreading dealing with a salesperson because of horror stories my parents have told me, but Chris was the exception. He knew I was considering other cars and gave me the time to do my homework without all the pressure. I would highly recommend asking for him if you're considering a Jeep from Naperville.

After waiting for months for the Pacifica Hybrid to be released, we finally found one at Naperville Chrysler! We had a fantastic experience working with Chris Olson (sales) Rob Goldman (sales and products) and Dave Pickell (finance) and they did a great job answering our many questions about the hybrid. We really appreciated how knowledgeable they were about the car (much more educated about the technology compared to any other Chrysler employees that we had talked to at other locations) and also that when they didn't have the answer, they would readily admit it and work to find one.

Great dealership with excellent selection! I love the test track out back to test the capabilities of the Challenger.

I wish i could give more stars for the service department! I called to see about an oil change and to see how long it would take. And they said a couple of hrs. I was also having issues with my battery . They checked it while i was there and i needed a new one. They put it on for me! Love this place! And they also put on a hub cap that i had ordered. I was out in 3 hrs. So IM NOT COMPLAINING! IM am so THANKFUL! There are some dodge places that need to learn a lesson from these guys! Like dodge dealer in Joliet, dodge dealership in Odessa texas! Again thank you NAPERVILLE DODGE!

Worst Service ever! Everytime I need to schedule an appointment for my Jeep is at least one week waiting, last time I went there in person and said that I could not go on comercial hours because of my work, I spoke with Meghan, we schedule for this Tuesday but I suppose to drop the car off Monday since I could not go in the middle of morning and afternoon, I also requested another car, since I had a licking on my sunroof that filled my cupholders with water last rainy day.. TOTAL DISAPPOINTEMENT when I get there today as we spoke (I also texted Confirming I was going there) also had to leave my work and drive 30 min to get there, to find out they didnt have car for me! Had to drive back 30 min back... And my dear Meghan didnt even came out to see what another service guy was doing with her clienta. Never saw this type of service in my life... At Ford they were awesome and they were concern with us, and also ALWAYS provided a rental car when needed! Never coming back, rather drive far then go there, people just dont want to attend you. The coffee is also horrible'

Naperville Chrysler is a great place to get service done on our vehicle! We are very pleased with our service writer Roland Burris!