Naperville Jeep Reviews

We traded our '12 Charger SXT for a new Jeep. The Charger did not have the SXT emblem on trunk, as most do, and they convinced us the previous dealer that we bought it from, must've lied to us and sold us an SE, the cheapest trim package available, and offered us the lowest, rough, SE trade-in price. The car was far better than rough condition. Good condition would've been a fair description. They claimed they got their info from Carfax and it did not show the car as an SXT. We reluctantly agreed to the offer thinking that was probably the best offer we would get, since it was just an SE, although we did get them to come up $500, still over $2000 less than the actual average trade in value for an SXT in good condition. After the deal was done and papers were signed we were cleaning out the car and found the original window sticker and there it was, right on the top "SXT". We showed it to the salesman and he tried to brush it off and pretty much told us that because the car had the cheaper radio and no rear spoiler that it was just a "cheap, cheap, cheap" version of the SXT package and it wasn't worth anymore than an SE. Hindsight being 20/20, we should've been more vocal about it, but we weren't. We discussed it on the drive home and felt more and more dissatisfied with the deal. They told us that the Carfax "wasn't coming up as an SXT", but when my wife looked it up on Carfax later, again, there it was, plain as day, SXT. SXT's average $2,000-3,000 more than an SE. We were told, as all dealerships do, if there's any problems, to call them right away and they would do whatever they could to resolve it. We called them Monday and told them we weren't happy about the deal and pretty much got the run around from anyone we talked to until late Friday when we were finally told by the sales manager, in a roundabout way, too bad. They said if they had overpaid for a trade in, they wouldn't call the customer and ask them to pay back what was overpaid. Nice attitude. So much for customer satisfaction.

Always a great experience when I visit CJDR in Naperville. Last time I went my car was serviced for an oil change and tire rotation in less than an hour.

Victor is GREAT! He made our trading experience very successful, he was very helpful and informative. He makes you feel very comfortable and let you make your decision without pressuring you. I definitely will return there and I highly recommend this dealership and of course ASK FOR VICTOR MALDONADO.

Roland took great care of us!! Got us set up with the complimentary shuttle and was very helpful!

I've purchased both of my Jeeps through this location and I have nothing but good things to say. From the sales department to the financing department, I've had nothing but good experiences. I'm sure I'll be purchasing a Jeep again sometime in the far future and I will not hesitate to purchase from Naperville again!

Horrible customer service experience, stay away.
The level of arrogance is astonishing.
Requested the eQuote for a vehicle, received over email.
First snag: explicitly noted in the request form not to opt me in for any test messages. Needles to say got one once I clicked submit. Ok, could have been just one off, I thought.

Called to schedule an appointment to test drive the vehicle. The receptionist lady was kind. She s confirmed the 0% APR financing is applicable to the discounted price provided in eQuote. We arrange the time for the test drive. The lady asked me explicitly whether I will be able to make it there on time: affirmative.
The second issue: we showed up right on time. Waited for 20 min, because not only the vehicle wasn t sanitized as advertised, but also was out of gas. So much for asking us to be on time just to make us wait for what could have been taken care of well in advance knowing we had a scheduled appointment.

Ok, two issues for someone trying to become a customer isn t a big deal, nor they are real issues either - it happens to the best of us.

The we went through the numbers. One of the managers (Robert Murphy) was trying to run funny math, was absolutely rude with commentary like oh, so let me run the numbers using the credit score like if you were a Rockefeller and don t wait by the phone, we will not call you .
Frankly, even if the vehicle was offered for free I d not take it from the place that has management crew being completely opposite to any type of proper customer service.
Executive team: consider improving your management leadership at this location and getting someone more adequate to service the customers.

Last note: despite been confirmed over the phone about price quoted being eligible for the 0APR financing, it couldn t be more far from the reality. To finance the price would have to be 10% higher, which couldn t be explained logically by the aforementioned manager either on how come the false advertising is made and now they d not even honor the deal articulated by his staff.

Stay away. There s other dealerships that strive to get your business and value you as a customer. I truly wanted to become one, but now its a closed chapter and will not ever come back to this particular one. Talk to the dealerships across the street from this one, you will have a much better experience.

John Mac in finance and Vince in sales went above and beyond on helping me and my brother find the perfect ram 1500 thanks a bunch guy you got customers for life

This review goes to the service department. They never answer the phone and can t even leave a voice mail. Extremely inconvenient. Have to go in just to schedule an appointment.

They don't like being put on speaker phone. I used my Mac Book Pro to call this dealer to get my car serviced and they kept throwing me on hold

Great customer service!! Easy to work with! Will buy from them when I'm ready!

Business with this Chrysler, Jeep and Dodge dealership location are officially terminated.

This facility although closer in location continues making parts purchasing as inconvenient as possible. We will no longer be doing business with this location and will not recommend them for parts, service or sales.

Absolute nightmare went in for oil change and normal maintenance. They left my gas cap off which caused an engine light which disabled my remote starter which caused my vehicle not to recognize my key which left me temporarily abandoned unable to start my vehicle. They failed to replace a running lights bulb, left a random screw on the drivers seat. The stripping around my windshield was pulled away from the glass causing the inside to fog up. My brakes all of a sudden felt spongy. When I went back to have the check engine light reset and the bulb replaced Tim the service manager was not there to make sure the entire truck was gone over and to ensure all the work was performed. Tim did not bother to find me nor did he follow up afterwards. Both things he promised me he would do. I honestly think they set my truck up for future failures and I m not confident that all the work I paid for was even done or at least properly. After this experience I felt like my truck was in worse shape then before I brought it in. Horrible customer service and even after I gave them a terrible review still nobody followed up with me. Fair warning this dealer causes problems with your vehicle to get more of your money and does shoddy work to boot.

Always friendly and professional service. I trust this dealership to maintain my car.

I needed Routine service on my Cherokee and once again they did a great job with a wash included and a quick turn around!!

BUYER BEWARE!! READ THIS BEFORE YOU BUY A CAR FROM THIS LOW CLASS DEALER! I would have given them zero stars if it would have let me because they don't even deserve one! We purchased a BRAND NEW 2016 Jeep Grand Cherokee with 64 miles on it from this dealer only to find out after we brought the car home that it had body work done to the rear door and the hacks at their dealership got overspray on the glass and trim, that's the only way we even found out. We picked the car up a night and never noticed it. Why would we its suppose to be a brand new car! Naperville CJD was aware this repair took place and at no point felt obligated to mention this to us that the car had been damaged and body work was done (poorly )and explained that legally they do not have to disclose these types of repairs to the poor SAPS that buy cars from them. This is supposed to be a brand new car and any mention of these repairs may have changed whether we purchased this vehicle or not. Lets be honest there is no shortage of Grand Cherokee Limited's for sale. The fact that we had to CSI this whole thing and call them out on it is beyond ridiculous! Their offer to let them have the same hacks that did the first shotty work do more work on the car is crazy! Oh wait, this time they will babysit the repair from start to finish. Wouldn't you do that to the car the first time, especially since you were planning on misrepresenting it as a brand new car to some unsuspecting consumer?? If your lousy techs did it right the first time we would have never been the wiser and ignorance is bliss but now that we know its just not the same its a refurbished car sold as new!! Hmmm...I wish I could remember the word for cars like this, oh wait I remember USED! This is a totally unacceptable business practice for any dealership to charge new car prices for cars that have had major body and paint work done on them and fail to mention it prior to purchase. We have always held CJD in the highest regards and currently own several but after this, I doubt there will be another! How CJD lets dealers like this represent their brand is beyond me. Who knows how this will shake out but this is for the rest of you CJD fans, DON'T BE A NAPERVILLE CJD SAP! SHOP ELSEWHERE!

I ve purchased two jeeps from Naperville in the past. Both experiences where awesome. This time around Cheryl was assisting me. She lost interest in making a sale for some reason and stopped returning emails and texts. I just purchased a wrangler from wickstrom auto group.

John Mac did a fantastic job at helping get a safe and reliable car , thank you. Mr. Rob Goldman also helped out and both gentleman where curtious and professional

The cars on their showroom floor have dead batteries, making it hard to look at their features. They need to start charging the batteries regularly.

Can't speak to the entire dealership but the salesman we got stuck with was horrible! I've bought two jeeps in the past few years (different dealerships) and never dealt with a salesman like I did here. I came in on Memorial Day with my mom beacuse she loved my 2020 Grand Cherokee so much she wanted to get rid of her 2000 Grand Cherokee and get a 2020 too (we're definitely a jeep family). She had what she wanted picked out and ready to purchase before we had even gotten to the dealership, it was our second time there after viewing it the Sunday prior while no one was working. So off put by the salesman we pulled back in from a test drive and left without even talking numbers or thoughts on the car itself. Buying a car should be a fun process for people and it doesn't begin with telling people what you won't do for them, building rapport with a customer would've been a nice place to start but clearly we were inconvenience to this salesman.

I took my Jeep Grand Cherokee to be serviced there and the staff were friendly and treated me very well ,gave me a loner car and kept me informed during the process, I was very impressed by the atmosphere and knowledge of the staff ,they even brought my car right to me when I picked it up ,I wish all dealerships were like this ,obviously they are not ,I would highly recommend Naperville Chrysler ,Jeep ,Dodge ,its nice to be treated like family ,thats very impressive!@!@

My Nitro has been in and out of their shop so many times because of repairs left and right. Costly repairs. What a big pain. I feel like my truck is controlling me it needs this & next month boom it needs that...I do have a service contract but only for covered repairs. So I am very familiar with the service advisors. I'm always there lol..Very friendly atmosphere. Roland is great. Every time I call I ask for him and I trust him to take care of my truck. I set up my service appointments and repairs and always request Roland. I had a hairy experience with my truck but they took care of me and I greatly appreciate that.

Tony couldn t of made my hesitant transition into a pacifca more enjoyable(I m a Jeep girl at heart)! He respected my time and requests to communicate via text! Plus I got everything I was looking for at a great price & now I can t imagine how I lived without a van!

Edit: I initially contacted Chrysler due to my issues getting my radio, radio was delivered and I was able to have it installed. There seems to be new staff from when I last went in and they seem to care more. In addition to having a blue screen, back-up camera coming on when I tapped the brakes and not being able to change the radio station or volume, my radio began erroring with "unable to connect to audio." One day it disconnected and when it reconnected one of my speakers blew out. This team recognized the issue and ordered a new speaker for me. I just need to schedule time to replace it.

Original: I've been waiting about 3 months for a replacement radio covered under warranty. Every time the radio is supposed to have arrived I'm told it wasn't ordered! This is horrible customer service!

Always a positive experience with sales and service associates. Thanks for providing a nice and clean environment for car purchase and maintenance!

The service advisor very good, but the workshop people do not take care of car and leave your stuff inside all over the place.
My charger was on the floor, had to look fo it.
My keys were left at the wrong place, very bad, do not even vaccum the floor.

Honestly don't know why this place got 3 stars. My wife and I were treated beyond amazing, they even let us bring our 13 week old puppy in the whole time. Got exactly what I wanted for trade on my car and gave me a awesome deal and a brand new ram 1500. Not to mention saw them go to bat to get us the best apr. Highly recommend this dealer and will be using again.

Very friendly and timely (hence the two stars) but that s all for nothing if the repair doesn t fix the problem. I paid nearly $1,000 only to drive away with a vehicle that has the same dashboard lights and engine issues. I would have turned right around, but we needed the vehicle. Instead, I reached out via the initial text contact I received from service and received a response of an email link. I used the email link to send the same reply. It s been over a week, and I have not received any kind of reply. I m happy to update this review, if I ever get a response and results.

I have purchased 4 cars from this dealership and will continue to buy from them. Courteous, helpful and you walk away feeling great about the deal. Would highly suggest anyone looking for a car to come here!

Went to the Chicago Auto Show and saw alot of nice vehicles. The salespersons were very helpful. May be looking in the future at their dealer.

Scam Artists and Liars! I purchased a 2015 Jeep Renegade from this dealership that I have not been able to drive since purchasing it due to various issues with the car. Days after bringing it home, the engine grinds loudly, the whole body of the car vibrates enough to cause a headache, the MPG is literally half of what it should be...when I contacted this dealership they had at least twenty excuses for it and why they didn't need to look at the car (oddly, many of these excuses would still indicate something wrong with the car) -- the cold cut the gas mileage in half, the odometer and/or electronic mpg meter must be malfunctioning, it must be the outside sensor in the mirror that's causing all of this. This is even coming after the owner -- Frank -- blatantly lying about knowing why other cars at other dealerships were cheaper than he thought they should be. "I know this car, it's been in a bad accident." He said to one. It hadn't been. The carfax said as much. It was just a manual. DO NOT BUY FROM THESE CROOKS!

Dropped the car off the night before for a recall. It was done when promised. Car was clean and ready to go when picked up

Payton was great! We had a fantastic time and bought from him. Make the buying experience for a first time buyer great!

Craig was very easy to work with and made the entire process of trading in my 2010 Wrangler for a new 2014 model as painless as possible. He presented a great offer right from the start and worked with me to make sure that we could get a deal done. Overall, the best experience I have ever had with purchasing a new vehicle. I would highly recommend this dealership, and working with Craig in particular on your next purchase!

Horrible place. Need to take care of their customers vehicles.

Had a phenomenal experience working with these guys - look up Chris Olson, he is fantastic. Still talk to him afterwards and he continues to give me great tips on making the most of my vehicle.

Complete incompetence at each step. This dealership only cared about getting a perfect reviews and filled out their checklist and just said sign here. Meanwhile they neglected to provide me with all the keys, check the tire pressure, etc. Within 1 day of purchase the vehicle had a service engine light on and 50% oil life on a new vehicle. The service guy simply reset the engine light while never actually troubleshooting it. This level of attention has led to the vehicle being out of compliance for over a month. The service manager does not have trained staff to actually troubleshoot the actual problem. They have refused to give me an eta on this last visit (currently 14 days) and the owner has refused to return any of my calls.

After over a month, they finally put a Durango (still not a van like I purchased but better than a 4 passenger renegade) into their loaners and got one this morning unwashed and without gas. I go to use the sprayers to wash the windshield and they don't work.

(Little late on the review. Bought my car end of January) Had a horrible experience at this dealership. I was recommended here by my dad who had a great experience buying his Jeep here so naturally I took him up on his advice. I was in the market to buy a 2018 Jeep Compass. If the price and finance was right, I d buy it on the spot. The beginning started off great, the salesperson came to my wife and I right away before we even walked into the store and asked about our needs. She was really knowledgeable and we got to test drive the car.
Now came the negotiations. Here is where it all fell apart. We really wanted a white 2018 Jeep Compass Limited, with the 2 panel moonroof. They didn t have one at the dealership. But it was ok, we were willing to find something comparable. After getting a few information from me, she basically went straight to her manager and began bringing me numbers on what my payment would be like. HUGE RED FLAG. I was also planning to trade in my car and never heard what it was appraised at. They also tried to sell me the car that I test drove but they never told me how much the car was priced at. To top it all off, they told me that the white Jeep Compass we were looking for is NOWHERE in the area. No dealers had it. It would have to be ordered from the factory and would take 6-8 weeks. (This turned out to be a huge lie. We drove to another dealership and they located it and had it on their lot the very next day for us to walk away with). It was all straight to monthly payments and how much were you looking to pay monthly? . Also the monthly payments on the car they were quote me at was a bit high and they didn t even run my credit. Something was really weird.
I had to pump the brakes and ask them what the breakdown of the car price was- price of the car, discounts, taxes and fees, and trade in value of my car. Super basic things. It s nice to see numbers and have some transparency.
After a few back and forth getting me the info I wanted, the manager finally decided to come and talk to us. He took out a piece of paper and started breaking down the prices. Luckily I did my homework and asked him about some of their incentives and the numbers kept coming down. Also they severely undervalued the appraisal of my trade in. I was a bit skeptical so I was ready to leave. He then pivoted the talks to leasing the car instead of owning. Basically, the price keep dropping every 5-10 mins. He d find something he forgot to add or did his math a bit wrong.
I definitely had enough at this point and my wife and I left. Super disappointing.
The next business day my wife and I walked into Hawk Auto, and we were able to get the exact model we wanted. They located it and had it on their lot the next day for pickup. No hassle bargaining, the finance was exactly in the range I had calculated for and everything they did was super transparent and honest. That s how business is done.

Sorry Naperville Jeep. I cannot recommend you guys to others. If I hadn t done any research, I would have been taken advantage of and this story would have been very different. I really wanted to buy from you guys but I was happy to take my business elsewhere. I was probably that one naive customer you had to make all your money back on for the week and tried to take advantage me. NOPE.

I visited the service center for an oil change and tire rotation on 7/9. I arrived and asked for a $24.95 oil change with an online coupon and a rotation and verified it once more before walking off to the waiting room. Service was completed about 30 minutes later but after inquiry, the tire rotation was never completed. This added about 45 minutes to my waiting time. After all this, the rotation was taken off the final bill but the $24.95 oil change coupon was never applied, thus reducing my savings to less than $5.00.

I have purchased two trucks at this location and serviced them both exclusively here as well. On this visit, they also couldn t locate my information using the VIN, it seems to have disappeared. I received a text message on 7/10 the next day addressing me as Burke instead of my real name asking how my visit went, I replied with an explanation of my experience as described above and heard nothing back for 48hrs. Here we are on 7/12 now and I received a text from Tim, once again addressing me by the wrong name:

Hi Burke, this is Tim from Naperville Chrysler. You may get a survey in your email. Completing it means the world to me. Thanks. Rply STOP to OptOut

No reply whatsoever to my feedback and negative experience, but instead asking me to complete a survey online. I can deal with the subpar service once, what will make this location lose my business for any future vehicle purchases and service is the lack of follow up when they reached out in the first place asking how my experience went.

In May, salesman Tony sold me car which was traded in two months before I walked in to that place. Everything is OK with car and I love it except after I paid for it Tony handed me keys - one and only one set of keys. I asked why there is only one key, he replied that "car was traded in with only one set". (additional key at dealership ia around $300)
After few days I received email from Tony thanking me for purchase, hoping that I like the new car and "IF THERE IS ANYTHING TO MAKE THEIR SERVICE BETTER AND TO SATISFY ME IN 100%", to let them know. So I called Tony and asked if he could call or email previous owner of my car and ask about the key. After hour he wrote me an email that he contacted that person but they don't have the spare key.
After three months when I was checking service book, I found envelope with Bill of trade, so I had info about previous owner. I texted that person and... FOUR DAYS LATER I HAD SPARE KEY IN MY MAILBOX.
If you're planning to buy a car in this dealership, just keep in mind that TONY only cares to close the deal.
Thank you for your time.

Sincerely
Karol

Chris was and excellent salesman. He gathered all the pertinent information first got a list of 6 different vehicles, and John went to work to come up with numbers we all could agree on. First time I have ever went top a dealership, and was in and out in 2 HOURS. UNBELIEVABLE!!!!!!

My husband and I stopped by briefly at the dealership a few weeks ago just looking at the options and were greeted immediately by Bob. We didn't think we would necessarily be doing business in Naperville but we really enjoyed talking to Bob and he seemed genuine. We returned today to do some test drives and feel that Bob went above and beyond to help us find exactly what we were looking for and needed for our family. Very pleased with the dealership overall and what they had to offer us.

I have purchased a Ram Truck 1500, 2014 and a Jeep Wrangler, 2016 from Naperville Chrysler Jeep Ram. After my truck purchase, I was so impressed with Dave Foland, my sales person, and the parts and service departments, that my wife and I purchased a Jeep. Sales people who listen and convenience in service, made it a no brainer.

Owned Ford's all my life, but I switched to a Jeep and I'm glad I did! Salesman Tom M and Finance Manager Tom F.. were very helpful and the service department has been awesome.

I went in for an Oil Change and the staff was polite and welcoming. Service didn't take too long. I'm looking to purchase another Jeep from them in the near future.

I would highly recommend our salesman, Chris Olson to anyone, looking to purchase a vehicle. He was very helpful by sharing his knowledge about what to look for in a used car. I never felt like he was pressuring us to make a purchase. Instead, he respected my time to discuss the car with my mom privately. Overall, Chris was personable, friendly, and kept the process as simple as possible. He made us feel comfortable while making a stressful decision whether to buy or not. He took our requests seriously and accommodated our needs to the best of his ability. This was a great experience and I'm happily driving a car from this dealership.

We have had our less than 1 year old Jeep serviced here twice already. The first visit wasn't terrible but was a very slow turn around. The second one resulted in additional damage to our vehicle along with a check engine light that has taken two days to get "looked at." It has now been 2 1/2 weeks for some minor body work, I'm not sure how this can be made right at this point. EDIT: The service person I spoke with today was polite and apologetic. Still not happy with their service, but changed to 2 stars.

So u guys damaged a customer's wheels and wont fix it? that is a great way to do business

edit: thats good news.. its just sad that people have to go thru social media before u guys do the right thing

I had the pleasure of working with Chris Olsen. Very personable and professional. This was honestly the best car buying experience I ve ever had.

Don't buy a car from these guys, family has always bought from them. Went to get a new car a couple months back and sales guy kept showing us cars out of our budget and they did not want to work with us on the price

We had the bad experience of breaking down with a transmission failure. Thank you Mike at Naperville Dodge for the stress free repair to our vehicle. He notified me of everything going on, secured a loaner and was a pleasure to deal with. I would like to thank the rest of the service department as well for the great work they did. I wouldn t hesitate to use them again or to recommend them to others. Good job guys!!!

I had the pleasure of working with HENRY in service on my 2015 JK. Ive had overheating issues for months now and out of all the dealerships I've been to including the one I purchased my jeep from this one has the best service by far. Mancaris dismissed me and told me it was just due to my large tires, Dupage didn't even take the time to do a proper inspection. Even though I had to bring it in twice with the same issue I can say that I was well taken care of and that my problem was not dismissed and then finally fixed and all covered through warranty! Henry ensured to keep me updated on the status of my vehicle and I'm grateful for all your help. I wont go anywhere else. Thanks so much!

Not good on doing the right thing for their customer. My driver side air bag and horn is not working due to Chrysler workers and they are expecting me to fix their issues under the airbag before they complete the airbag. I know if there is an issue under neath the airbag, it was already there when I purchased the car and it is 16 years of age. I have no horn and no protection from accidents. Chrysler did not even put in their records that the problem did not exist until the steering wheel was opened up and the original airbag was removed.. Now the car has so many issues under the airbag. They claimed I must have had an accident and did not report it. But if that was true there would have been notifications going off before they even opened the steering column up the first time, not after its opened. I have taken my car to Chrysler for years for service and it had never shown any issues until the airbag recall came up. Now Chrysler refuses to fix the issue.. Not Good Service to me.. Poor quality and service with so many excuses...

My husband and I bought a car a few weeks ago from here. Chris Olson was our sales person. He was very patient and not pushy whatsoever. It was like buying a car from a friend the way he treated us! We will definately be visiting him with our next car purchase. The entire staff was very friendly and thoroug. They took their time to make sure we were comfortable and showed us around the place. Excellent Service!!!!!!

Thomas Murre, reallly thanks for a smooth and smiling customer service. Awesome dealership. Definitely coming back.