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What reviewers say about Nando's

Generated with AI from 275 reviews on Trustburn · updated 53 days ago

Customers describe the experience as convenient with hassle-free ordering and delicious food, though some note that the standard is not affected by location while others point out areas for improvement.
What does Nando's do?

Nando's is a restaurant, identified as the first Nando's in the world and the oldest in South Africa.

Are there any complaints about Nando's?

The lowest-rated reviews mention long queues, high food prices, and poor service where staff appeared distracted and the dining area was neglected.

AI-generated from reviews on this page. Verify anything important with the company directly.

Wongekile Plaatjie
Reviews 1

Well it's the oldest Nandos in South Africa if I'm not mistaken. It doesn't get as packed because of the area so ordering is hassle free and quick. The standard is not affected by its location unlike other fast food restaurants in the area.

MAFUNA JIMMY MOHALE
Reviews 1

We waited for just over 10 minutes to place our order and not because the floor was full but because the manager on duty and his team where busy having nice time. One lady who came just after us placed her order specially so after she asked to speak to one of the staff members and yet we weren't attended to after that..... I think the general manager should visit the store more often to rectify his team.

Sithabile Tembo
Reviews 1

Nandos generally it has good service and good staff always however the chicken served varies greatly. Sometimes you will really swear that it's baby chicken being served and on a good a time they serve decent chicken which is what is expected of them. The mild sauce is what keeps me patronizing Nandos. Please serve the decent sized chicken not baby chicken

Benjamin Rembuluwani
Reviews 1

So I was waiting for an order to be delivered and I was buzzed on my number, didn't know it was from Nandos.. I called a lil bit later and the guy said it's Nandos delivery... Imagine what if I didn't call back?.. the driver even told me that they are told to even send a please call to the customers so they call them back,if not,they should return the food back to the store so that the customer will have to collect it at the store.. so I have to use my airtime to get my order?.. it doesn't make sense..

Ahmed Binkatabana
Reviews 1

This is the very first Nandos in the Whole word but the most neglected, with a very poor service. You might think that management is very xhenophobic. The staff is not trained for customer service, the eating area is neglected and really not a pleasant place anymore. We saw the birth of Nando's back in 1987, but I can't personally believe they could dump their monument of a restaurant in the garbage because the area is deteriorating. Instead, they should be instrumental in the upgrade of the area and make their very first restaurant a memorable place where visitors from across the globe could be coming to witness where things started.

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