We waited for just over 10 minutes to place our or...

We waited for just over 10 minutes to place our order and not because the floor was full but because the manager on duty and his team where busy having nice time. One lady who came just after us placed her order specially so after she asked to speak to one of the staff members and yet we weren't attended to after that..... I think the general manager should visit the store more often to rectify his team.