Mugg & Bean V&A

Mugg & Bean V&A Reviews

Reviews 526
3.7
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Our waiter (keith) .....sat us down and vanished ....

Our waiter (keith) .....sat us down and vanished ..... bad service .... wait .... no service! Sad that such a beautiful place with such poor service . Drinks came in dirty cups with lipstick stains....

Would not recommend anyone to go eat there .... now i understand why every other restaurant at the waterfront has a waiting line except mugg and bean. What a shame

Wow wow. First time at the mugg & bean waterfront....

Wow wow. First time at the mugg & bean waterfront. Excellent service , friendly staff , definitely a well trained manager that was on duty Very professional. Pity I had to do a quick take away. Hot drinks awesome and definitely extra 5 stars for the carrot cake and lemon meringue. Hoping for great service for our next visit . Thank you

Must be one of my least favourite Mugg & Beans.

Must be one of my least favourite Mugg & Beans.
Super slow service, I had to call the waiter for my food and when I finally got it it was cold. There where like 25-30 people in the place so it was not even busy. Would not recommend going to them.

How amazing it is, when the time your waiter takes...

How amazing it is, when the time your waiter takes to bring your requests to the table, adds to whether your experience is enjoyable or not, ours was the latter. Becoz we ordered the moment we got there, the food arrived quick, but everything else arrived timeously, plates, knives forks, condiments, our waiter was more of a frustration, I asked for a glass water, it took about 10min to come becoz the waiter was attending to the restaurants duties in between, forgetting us, on 2 occasions, plates fell to the ground creating a startle, it just didn't seem well managed, management seemed very non chalant, and it wasn't even full.... not lekker at all.

Took my wife for supper had the Alabama Chicken. T...

Took my wife for supper had the Alabama Chicken. Terrible, soggy bread cold chicken, cold chips. Poor presentation. Generally very poor meal. Not M&B standards. Coke Light and Sprite at room temperature with a few blocks of ice. Not a good advertisement for the V&A Waterfront

I was disappointed by the service as well as the f...

I was disappointed by the service as well as the food. They were not full but service was not good and the food was not either. Ordered eggs benedict which came with a sauce that was definitely not hollandaise, spinach that was totally bland and unseasoned couscous. Friend ordered a salad bowl and was also disappointed by the food. I won't be going back.

We are here now. We are a party of six. Was ignore...

We are here now. We are a party of six. Was ignored by 3 waiters when we asked to be seated. What poor service.. they were not willing to move tables, to accommodate us. Unfriendly waiters was never treated so badly

Too crazy busy,you wait long.

Too crazy busy,you wait long.
I ordered 3 pot pies and two were given to me in the incorrect flavours

We ordered 4 simple meals and three of them were t...

We ordered 4 simple meals and three of them were terrible. 'Toast' was not toasted, eggs were undercooked and 'fried' banana was uncooked. Our waitron was tardy and the manager was unapologetic and unsure. The restaurant was slowing down at our time of order just after the lunch rush so understandably the kitchen and staff may have been tired, but the experience was simply bad. I do usually enjoy mug and bean but their standards have of recent been deteriorating. I hope they can somehow return to their former quality.

I absolutely hate reviews. But when something happ...

I absolutely hate reviews. But when something happens twice in the space of 2 weeks of me going to a restaurant, I feel I need to say something.

I went one early afternoon for a quick bite. Ordered eggs benedict, eggs medium. They arrived runny and still raw. Like the white was still not cooked. The manager fixed the problem and I was happy.

The 2nd time I went I ordered the same thing. Again the egg was runny and the white not cooked. So I said don't worry about it I don't want another one as I was in a hurry. So I said I'll eat the side chips instead that I ordered with it. The chips were still raw in some places and I left it. Paid the bill and left.

I love M&B but these situations have left a sour taste in my mouth.

Great

As usual my favourite place for crunch time workin...

As usual my favourite place for crunch time working...Mug n Bean. They have wifi should yours fail you. They have bottomless drinks of several kinds and the food is great for satisfying the great hunger after hours of non-stop work and caffeine boosts. Tables are kinda small ask if they can push two tables together and you'll be all set.

Very poor service. Staff standing around all over ...

Very poor service. Staff standing around all over the place but service is extremely slow.
Waiters don't seem to get orders correct and they definitely cannot handle a busy restaurant.
Quality has also dropped.

Everything is good.

Everything is good.
Food, service, vibe, location, food and drinks.
Very reasonable prices

This morning the service was poor. The place was m...

This morning the service was poor. The place was most probably filled at 40 %, but I waited for more than half n hour for my food(close to 40 min)which I ordered at the same time as my cuppucino. When it did arrive, it was cold. The manager on duty was called because I asked for another slice of toast which I thought should be given to make up for the poor service delivery..... no, I was told that would be another R9. To me it wasn't about the R9, but more about the priciple.
Long story short, I was given a complementary slice of toast.
Between the waiter and the manage, I had at least five interactions, with no apology. The manager claimed, that she did apologise, but I cannot recall the apology. Her attitude did not go down well with me either. When I mentioned her attitude to her she denied it, in a "tone".

At first we were disturbed about the service of th...

At first we were disturbed about the service of the waiters.We were sitting 15 minutes ,without any waiter approaching our table We had to get the attention of one waiters ,whom served us very well.

Been here many times over the years. Never had a b...

Been here many times over the years. Never had a bad experience. Hot chocolate is recommended. Last visi, the waiter mixed up the order, even after we ran through it with him. So a bit more attention and less chatting amongst fellow waiters might prevent these incidents.

Loved the caramel cheese cake. Friendly stuff. A g...

Loved the caramel cheese cake. Friendly stuff. A good place to go to when you need to catch up on emails and finish off some work. They offer a couple of tables with plugs for laptops and cell phone charging.

Been here many times over the years. Never had a b...

Been here many times over the years. Never had a bad experience. Hot chocolate is recommended. Last visi, the waiter mixed up the order, even after we ran through it with him. So a bit more attention and less chatting amongst fellow waiters might prevent these incidents.

Mugg & Bean V&A

Mugg & Bean V&A

3.7