Our waiter (keith) .....sat us down and vanished ..... bad service .... wait .... no service! Sad that such a beautiful place with such poor service . Drinks came in dirty cups with lipstick stains....
Would not recommend anyone to go eat there .... now i understand why every other restaurant at the waterfront has a waiting line except mugg and bean. What a shame
Go there is your are hungry. Great food. Fast service.
The waiter that served us was forceful uprupt,did not appreciate it the second waiter was helpful.
Wow wow. First time at the mugg & bean waterfront. Excellent service , friendly staff , definitely a well trained manager that was on duty Very professional. Pity I had to do a quick take away. Hot drinks awesome and definitely extra 5 stars for the carrot cake and lemon meringue. Hoping for great service for our next visit . Thank you
Nice Mugg & Bean with friendly waiters, tasty food and a nice view. Only the kitchen is a bit slow. Anyway, an overall good experience and recommendable.
Excellent breakfasts, and always friendly staff . . .
Must be one of my least favourite Mugg & Beans.
Super slow service, I had to call the waiter for my food and when I finally got it it was cold. There where like 25-30 people in the place so it was not even busy. Would not recommend going to them.
How amazing it is, when the time your waiter takes to bring your requests to the table, adds to whether your experience is enjoyable or not, ours was the latter. Becoz we ordered the moment we got there, the food arrived quick, but everything else arrived timeously, plates, knives forks, condiments, our waiter was more of a frustration, I asked for a glass water, it took about 10min to come becoz the waiter was attending to the restaurants duties in between, forgetting us, on 2 occasions, plates fell to the ground creating a startle, it just didn't seem well managed, management seemed very non chalant, and it wasn't even full.... not lekker at all.
Took my wife for supper had the Alabama Chicken. Terrible, soggy bread cold chicken, cold chips. Poor presentation. Generally very poor meal. Not M&B standards. Coke Light and Sprite at room temperature with a few blocks of ice. Not a good advertisement for the V&A Waterfront
Go there is your are hungry. Great food. Fast service.
Staff works very efficiently. Only place open during power cut. Really appreciated being able to get a hot meal after a long trip to CPT
I love M&B, especially for alone time. My waitress ruined it for me today, the service was bad. However, I have been there countless times and always left happy.
I was disappointed by the service as well as the food. They were not full but service was not good and the food was not either. Ordered eggs benedict which came with a sauce that was definitely not hollandaise, spinach that was totally bland and unseasoned couscous. Friend ordered a salad bowl and was also disappointed by the food. I won't be going back.
Great place beautiful view because we seated next to the window
Excellent Dining experience, for a franchise - highly recommend it if you are in the VA, wide range of menu.
Very good service at this branch, and the food is always well prepared. Minus one star for not even having started on the muffins by 8:30!
We are here now. We are a party of six. Was ignored by 3 waiters when we asked to be seated. What poor service.. they were not willing to move tables, to accommodate us. Unfriendly waiters was never treated so badly
Food is average to poor, service is average to poor, the premises is dirty. Only redeeming feature is the view. Best avoided.
Too crazy busy,you wait long.
I ordered 3 pot pies and two were given to me in the incorrect flavours
Great location, but it gets so loud inside the that you cant enjoy breakfast because you cant hear yourself think. Staff are not very helpful and when my food arrived, it was cold.
Easy going, great food. They have reduced their menu, but still an amazing selection.
Excellent service. different opinions and delicious. With reasonable price
We ordered 4 simple meals and three of them were terrible. 'Toast' was not toasted, eggs were undercooked and 'fried' banana was uncooked. Our waitron was tardy and the manager was unapologetic and unsure. The restaurant was slowing down at our time of order just after the lunch rush so understandably the kitchen and staff may have been tired, but the experience was simply bad. I do usually enjoy mug and bean but their standards have of recent been deteriorating. I hope they can somehow return to their former quality.
I absolutely hate reviews. But when something happens twice in the space of 2 weeks of me going to a restaurant, I feel I need to say something.
I went one early afternoon for a quick bite. Ordered eggs benedict, eggs medium. They arrived runny and still raw. Like the white was still not cooked. The manager fixed the problem and I was happy.
The 2nd time I went I ordered the same thing. Again the egg was runny and the white not cooked. So I said don't worry about it I don't want another one as I was in a hurry. So I said I'll eat the side chips instead that I ordered with it. The chips were still raw in some places and I left it. Paid the bill and left.
I love M&B but these situations have left a sour taste in my mouth.
I visit waterfront Mug&Bean on Sunday..The food were not good..all 6 of us were unsatisfy ...I will never eat @ Waterfront mug&bean again ...we usually visits Somersetmall
good service and great views of the harbour. inside and outside seating
Terrible service. I have never been to a restaurant with such arrogant staff before. It took over 2 hours to deliver 8 eggs with bacon and toast.
Great setting with great food. The food is excellent, as always expected from the brand
Nice quiet spot to have a coffee and they have great veriaty of meal options
As usual my favourite place for crunch time working...Mug n Bean. They have wifi should yours fail you. They have bottomless drinks of several kinds and the food is great for satisfying the great hunger after hours of non-stop work and caffeine boosts. Tables are kinda small ask if they can push two tables together and you'll be all set.
Food is good, but coffee (cappuccino) can be improved.
one of my favourite chains anywhere in the world. the food tastes great and feels organic compared to other chain cafes/restaurants
An all time favorite for when in the V and A. Lovely coffee and cheese cake
Very poor service. Staff standing around all over the place but service is extremely slow.
Waiters don't seem to get orders correct and they definitely cannot handle a busy restaurant.
Quality has also dropped.
Sweet potato fries and onion rings were really oily. When I mentioned it to the waiter she did not respond. Will not go back.
The views are wonderful and the food is fairly priced and tasty. I can recommend the chicken wings.
Great place for brunch. Omelettes are delicious. Location and view are great. It s separated from the pedestrian road so it is quiet and nice. Staff are friendly.
Food was good. Also a nice setting over looking Table Mountain and Waterfront.
I highly recommend this place. The food is succulent , I personally always order their Chicken liver, I don't know what they put in but it is super good. And fair price too
The place and food is great they just need better waiters other than that it's fantastic place with a great view
Everything is good.
Food, service, vibe, location, food and drinks.
Very reasonable prices
This morning the service was poor. The place was most probably filled at 40 %, but I waited for more than half n hour for my food(close to 40 min)which I ordered at the same time as my cuppucino. When it did arrive, it was cold. The manager on duty was called because I asked for another slice of toast which I thought should be given to make up for the poor service delivery..... no, I was told that would be another R9. To me it wasn't about the R9, but more about the priciple.
Long story short, I was given a complementary slice of toast.
Between the waiter and the manage, I had at least five interactions, with no apology. The manager claimed, that she did apologise, but I cannot recall the apology. Her attitude did not go down well with me either. When I mentioned her attitude to her she denied it, in a "tone".
Good store layout, friendly staff and an overall good vibe.
Good food options and tasty meals. Tomato and basil soup is a winner.
Good food. I was just confused with who my waiter was since there was 3 different waiters who attended us.
At first we were disturbed about the service of the waiters.We were sitting 15 minutes ,without any waiter approaching our table We had to get the attention of one waiters ,whom served us very well.
Been here many times over the years. Never had a bad experience. Hot chocolate is recommended. Last visi, the waiter mixed up the order, even after we ran through it with him. So a bit more attention and less chatting amongst fellow waiters might prevent these incidents.
Consistent food. Service is about par. Catch the cyclists here having breakfast on the weekends.
The staff at Waterfront are very friendly and efficient
This place never disappoints...food sold at this place is so delicious. Staff provide awesome visitor experience.
Good ambience and professional service from Rodwell
Visited on 2 Jan 2019. Very slow service. Not all of order delivered.
Loved the caramel cheese cake. Friendly stuff. A good place to go to when you need to catch up on emails and finish off some work. They offer a couple of tables with plugs for laptops and cell phone charging.
Good service. Good bottomless coffee. Good low-carb breakfast. Can't go wrong with this place.
Been here many times over the years. Never had a bad experience. Hot chocolate is recommended. Last visi, the waiter mixed up the order, even after we ran through it with him. So a bit more attention and less chatting amongst fellow waiters might prevent these incidents.
this places burgers are amazing, the only problem is that you can't finish it!-Mikka 9
