Movenpick Hotels & Resorts

Movenpick Hotels & Resorts Reviews

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4.2
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Overall, the stay was good. The suite though was e...

Overall, the stay was good. The suite though was extremely spacious and scarcely furnished which makes it cold and a bit eerie. The restaurant was below expectations (no tea spoons for coffee at the breakfast buffet!!!!!!?)
Staff very friendly, specially at the reception.

The hotel landscape is great and the staff there i...

The hotel landscape is great and the staff there is helpful . The place is great and the weather is perfect. You can enjoy your time there.Food is good and yours will enjoy the out doors there. Multiple swimming pool and kids pool without water games is also existed.

Overall excellent stay although it s not the first...

Overall excellent stay although it s not the first time to be on movenpick
The reception team is excellent and helpful
The meeting room is very excellent and the team's follow-up team is more than excellent and very helpful special thanks for manager of the meeting room
The restaurant very good and Varied
My comment to have more Resturant there to suite all needs and tests
My concern
Rooms is not fit to complete the good image
The furniture old and not modern the bathrooms old too
Tv remote control battery is dreaded
The most terrible point the mosquitoes even there were not mosquitoes net or any machine for killing that
Kindly note my concerns to amelioration not for complaining

Mosquitos inside de room. Anti-mosquitos devices s...

Mosquitos inside de room. Anti-mosquitos devices should be available in the room.

Chinese tourists are very noisy. They woke me up in the night twice by knocking the door and shouting. One cluster should be reserved for business purpose customers. Holiday people schedulles are not the same.

Buffet is good and service also.

Everything was going well starting from the recept...

Everything was going well starting from the reception passing through restaurant staff who were sooooo kind all of them and ending with room service and pool guards who were so alert and so kind.. I stayed for 2 nights where we were so happy and all my family members were happy.. Looking forward to see you again.

It s amazing hotel and special thanks for the rece...

It s amazing hotel and special thanks for the reception ... mr Amir , ms haidy , ms walaa , mr mohamed mahmoud ,mr mohamed said , mr mohamed emad and mr khamis for efforts .. housekeeping Mahmoud is polite .... food and beverages are good staff .... the director sales Mr abdelmgeid is gentleman and ms esraa in banquet department is helpful

Food was pretty tasteless.

Food was pretty tasteless.
Phone in my room was not working, even when I reported it 1st day of my stay at the reception.
To order any service I needed to walk across all hotel area to get to reception.

I was very happy with the numbers. I am always on ...

I was very happy with the numbers. I am always on foot in the hotel. Excellent service, excellent reception, beautiful and excellent service.
I love to thank Walaa very much for her classy behavior

Fantastic

Fantastic
Disco jelsha khayawal

Firstday when I checked in they mistyped my room n...

Firstday when I checked in they mistyped my room number to card and I have tried to open a wrong door.
The room was old fashion, not really clean.
As we learnt the hotel has new and old rooms and I was the one in old room.
Second day my room card was out of date and I had to wait more or the less half an hour in the door of the room for a new one.

OK

Bad

The hotel itself was very nice, the landscape was ...

The hotel itself was very nice, the landscape was pleasing, with all amenities included. The staff made my stay. i initially changed rooms and the staff were very accommodating. The customer service was above and beyond. All staff had great attitudes, were extremely helpful and lovely. From the reception staff to the room service staff, every single member I came across, made my stay that much more special.

To be honest, I was very simpler in staying in the...

To be honest, I was very simpler in staying in the hotel. The reception is great, all the people are beautiful, their smile and their help is wonderful, and especially the restaurant, the chefs and witters, all the people are beautiful, very sure.

Very nice hotel

Very nice hotel
The welcoming from mr.ahmed moniem and Mirna from reception is too nice
I wish to spend more days on it

Good recommendation for this hotel

Good recommendation for this hotel
Special thank for reception team specially mr.moniem/ms.walaa
Good effort from house keeping team
5 stars

The reception is good and very professional and th...

The reception is good and very professional and the staff of the hotel very friendly and apply requests so fast and Mrs walaa take care of guests it was a good experience and the location is very Good

honey

Foods are okay. Room service not good, we asked fo...

Foods are okay. Room service not good, we asked for a bedroom slippers and nobody came to give. The 2nd night , we asked foe soap and bathgel and no one came..
Accommodation. Yoo gar from center.

Khayal

I had a worst experience in that hotel.. property...

I had a worst experience in that hotel.. property is good but the service quality is very poor, I'll write down the problems I faced
1. They dont carry our baggage to room (rooms are far from reception)
2. Room not cleaned well, nore maintained well
3. I ask for the two key they provide me after 3 days
4. They don't even provided restroom accessories like toothbrush, paste, shaving set etc. When I called to room service , they said tomorrow they will provide and got it after 2 days, after keep asking.
5 . I was not able to charge my mobiles, laptop , camera etc. Because they don't provide universals plug point .. When I ask for the converter, clearly said we won't provide..
6. Even I should keep asking for water, tea bags etc.. Not even clean the room every day.
7. I use the uber for my local traveling, if they wait 10 minutes inside the compound we should pay for it...
8. I never had such a experience with the staff never before in my any other travel. Very rash people , they won't even smile when we smile to them..( few staffs are good and polite ..mainly the restaurant staffs )

I like the view , the landscape was great and the ...

I like the view , the landscape was great and the new aqua park was great ..
I see that the food was perfect with many varieties .. I really enjoyed my time there
But I have a note on the rooms .. they weren't mostly perfect .. there were ants on the sofa and there weren't many channels available on TV

Great

No heating in the room. We had to call the front d...

No heating in the room. We had to call the front desk in order for them to provide an electrical heater. Took more than 4 hours to get a comfortable temperature in our room. We had to stop several times the shower because it wasn't draining properly. The extra blankets that we had to put on our bed the first night were dirty. We witnessed the way the waiter was cleaning the tables in the main dining room. Using the same cloth to wipe the tables and the chairs without any cleaning products, without cleaning the placemats at all, just putting back new cutlery. No wonder several people of our group get sick while in Egypt. Poor hygiene overall.

Movenpick Hotels & Resorts

Movenpick Hotels & Resorts

4.2