Moving recently placed us far from Mercedes Benz o...

Moving recently placed us far from Mercedes Benz of Naperville thus allowing us to try Motor Werks Mercedes Benz Of Barrington. The size of this dealership is huge but well organized and easy to navigate depending on your business of purchasing a Mercedes Benz or having one repaired correctly. Those of you who have a Mercedes Benz know that repairs & parts are expensive. Finding a balance between both can be difficult. Service Advisor James Derosa or "Jim" as he is called was direct, professional, & handled both our Mercedes Benz's as expected! I knew of two repairs that I needed & when Jim called he told me about my two concerns although I never told him about either one of those. This automatically gave Jim trust and his team of mechanics in my mind. The first benz was completed at a great price and drives like it is new. The second Mercedes that we placed in Jim's care needed abit more work performed on it. All the repairs where completed on it but the next morning we phoned Jim explaining how the check engine light had come on a day or so since receiving it back. Jim said unexceptable and sent a tow truck out to get our Mercedes that morning. The problem turned out to be nothing they had repaired but was a new repair that needed to be performed. Jim being the professional he is called us yesterday with the great news that our tow was no cost to us and our vehicle was ready for pickup. Asked how much, Jim said,"Its taken care of, have a great Summer". If you own a Mercedes Benz then you understand by the nature of these cars that you get what you pay for! Nothing in life is free and if it's cheap then your probably better off without it but when these vehicles need service don't complain or belly ache, pay up! You bought a Benz & a Benz is the standard all other auto manufacturers use as their benchmark. When all was said and done we gave Jim approx $4,000.00 dollars & he gave us back two spotless Mercedes Benz that drive like they just came off the assembly line in Germany. These people know German cars & have the correct updated Mercedes Benz software unlike Indy garages. Jim also made sure that we had a brand new 2014 Mercedes Benz in our same model Mercedes we own as a loaner while both our cars were serviced. Stupendous & professional service is what you get when you allow Jim & Motor Werks Mercedes Benz of Barrington to make sure your Mercedes is still hitting that benchmark!