Mondrian Hotel West Hollywood Review

Had Saturday brunch at Ivory. Great tasting food, super friendly staff. Had a wonderful time.

Celebrity environment that makes you actually feel like a celebrity rather than wishing you were one!

Friendly staff , great rooms, comfortable beds, outstanding bar/pool area. Definitely returning

good rooms, cool atmosphere and good restaurant and drinks ... but in the courtyard a bit noisy

Spacious rooms but noisy because of the parquet floor and a bit dated

Drove in had to pull up into what looked like dirty alley way. Arrived at 2:40 - 20 minutes before checkin. I see lobby under construction. (Was not advised of this prior - they advertise newly remodeled). I hear very loud thumping music coming from outdoor area as i walk up to the small check in area. The lady tells me my room is almost ready. I asked if i was going to hear that music til closing time in my room on 2nd story facing pool. She says yes. And does not offer option. I told her that won t work for me and asked for a quieter room. She begrudgingly says she ll give me a room on 10th floor but may be a little longer wait. I agreed with that. Then goes on to say there is additional $23 a night fee on top of the $300 i already paid (this wasn t disclosed). Another $44 per night for car and if i wanted coffee, gym use or WiFi that would be another $25 a night. Then she said there was a $200 a night!!!! Incidental charge (hold) on my card that would be credited. So after paying $300 a night for room and tax I had to pay $200 a night more. I paid it as now I was here Went out to my car where my husband waited with our stuff and found 5 valet guys surrounding my vehicle one with a clipboard inspecting my car. I respectfully asked them to give me a minute to organize my personal items as we had just driven several hours to arrive. 2 left. 3 stayed. I again asked them to give me space (my doors had been opened and trunk to pull stuff out). They ignored my request - I had to ask 4 times before they left for a few minutes. I finished getting organized. They pulled and tagged my bags. I went to the restaurant bar area next to the noisy pool and ordered one drink to wait. I was looking over the gate at the noisy pool area. (Very loud music) and two bouncer guys look ready to stop me from going in. Not a nice greeting. I decided I would not be back to the pool. So much for a relaxing vacation I had splurged for my husbands Father s Day gift. At 3:40 I went to ask the status. A guy at desk called maid service who said almost done. 5-10 minutes. At 3:55 I went back a little more frustrated and expressed my concern over this long wait. The lady at front desk i told you there would be a wait. Would you like the room on 2nd floor instead . No empathy. No apology. Just felt it was a favor to be in a quiet room. I told her I would never have thought a 1.5 hour wait but she just kept defending it with no understanding at all. I asked if I could speak to manager. She said she was manager. But when I went to concierge desk after this discussion found the manager Christal sitting next to him. ( He has watched all of this and was very empathetic and helpful). Christal listened but offered no amenities to offset my frustration. I said i was told i use the gym when i reserved and no one mentioned a fee. She agreed to let me do this. I was finally handed my key at 4:10 pm. No one walked me to the room and showed us anything. I CloudKit even figure out where elevators were for a bit as they are hard to find the first time. The worst experience ever on service. The room is nicely decorated. And yes it was quiet on the 10th floor.

Love this hotel! Yes, there is a noise issue - (I always ask for a room facing the street and not the pool) - the food is phenomenal, the crowd is attractive, the bar is a ton of fun - this place is incredible!

Excellent ambiance and view of Los Angeles! I went for a wine tasting which was done in the lounge area. The hors d'oeuvres were delicious!! Valet parking only.

Fun location. The view is spectacular the area around and above the pool is fun gorgeous and well serviced. It's a great spot any time of day any day of the week . Great for after another event in the area and great as the main evenr

Love the setting, the view, at the sky bar, service was nice

I highly dislike giving negative reviews, however the management needs to be aware of the unprofessional atmosphere. Upon arriving to the hotel we were put in a room on a first floor facing constructing and told that it is the only room available, however opening any hotel booking sites for that exact dates there were room available on all of them. The receptionist after I mentioned it gave us another room. The cleaning staff would try to enter the room, although there would be do not disturb sign. The staff of the hotel need customer service training. After two nights we decided to change the hotel. I travel on monthly basis and I'm very aware of the hotel industry. I have been staying there in May and still waiting to receive my deposit of over $400.00... I tried to send an email to the hotel itself although the email given is not correct.

Was party of a birthday party at the sky bar. Sky bar reminded me of a intimate Vegas day party right down to the pricey drinks. The staff took care of us very well.

Great Location but snooty staff at the front desk kinda ruined our trip there

Parking was an issue because I did not want to pay for their expensive valet which is the only option after hotel so I recommend and taxi service if you're going to this hotel

Pool party event was great. Floor wasn't slippery even with the water. Great service. Expensive drinks. Pretty small venue.

The Mondrian staff went above and beyond to make our stay a special experience. Sunset blvd has plenty to offer but we found ourselves having a blast staying at the hotel with visits to the rooftop Skybar. The redesign of the hotel was jaw dropping- felt very upscale with an Alice in Wonderland twist. 5 stars for experience, food, nightlife, and staff. We ll be back very soon! Shoutout to Aaron Jimenez and Diana Ramirez.

Very design and contemporary hotel, rooms are very bright and welcoming.
Pool staff is very friendly and accommodating, also the restaurant offer a delicious breakfast - better book the day before if planning to eat there.

Turns out hotel guests aren't welcome by the pool??? Pretentious bar staff fit right in to this 'vibe' Room & food overpriced & not worth the standard it has set itself!

Fire. Sky bar has great day parties. Nice posh hotel.

Friendly staff, comfortable beds, amazing food and pool area - great place to stay on Sunset Strip. Perfect place for an event.

Was here in 2016, been a while.. But still! Was very lively! Party by the pool & by the bar at night! Also great location to get to the highlights of hollywood! Very comfortable rooms! Will be back!

I went to breakfast restaurant with one of my friend. I ordered all American with over hard eggs and English muffin. And my friend ordered eggs Benedict. They got both our orders together. I got scrambled soft instead of over hard, the food was not warm enough and also it took time to get my correct order.
The sad part is there were only 3 tables for morning. Also they forgot to give me jellies or butter with my bread. Glad the person who was serving as was very good and attentive.

Absolutely beautiful and the staff were very helpful

Valet were terrible and the majority of the staff very rude.

The Mondrian is a beautiful hotel, even as it is slightly dated. There are some things that are a little work and scuffed in the rooms, but overall they clean and well maintained. The bar is nice, but not as "rooftop" as you'd expect, mainly the hotel is built on a hill... So the first floor is the bar, but it still overlooks the city. It's a generally nice place. Are there nicer places for a similar price point? Certainly. But this location is central to West Hollywood so good luck finding anything better that's in as good of a location.

Absolutely great all day pool party with a hip, subdued ambiance. Maybe it was a lucky day, but there was no high-pitch mating calls, bro packs, kids in the pool, or other annoying behavior that would usually drive one back to their room. More

Cool atmosphere, drinks are ok. Great views from the deck

Nice hotel and food but rooms are showing their age

We stayed for three nights and it was okay: room was fine, view was good, staff were pleasant. However, the beautiful people vibe can be summed up in one sentence: it was our privilege to stay here as opposed to their privilege to have us stay with them. Without going through the list, The Venetian in Las Vegas (hotel before) and the Viceroy in Santa Monica (hotel after) made us feel like a king and queen; the Mondrian was the royalty and we were the court jesters. It's just the way it is in West Hollywood - if you're a privileged w@nker, you'll fit right in!

Amazing boutique hotel. Reminds me of the W in San Francisco. The sky bar and pool is fun.

Bathroom was unclean, front desk was not very sympathetic. Got really tired of hearing their excuses.

Great place to stay. Rooms are beautiful. Bar is great. Staff are wonderful.

Came to the skybar on a Sunday night, the music was nice, good service. We set at window with a view (I've seen better) A little pricey.

Nice location situated in Downtown Sunset. The pool and restaraunt are situated on the ground entrance, not the top floor as many people assume. It's just suspended higher. Good valet service with great restaraunts nearby.

I was fortunate enough to stay at The Mondrian last week on a business trip (I'm sure paying full price could have changed my opinion a bit). From check in to check out, the experience was great. Staff was friendly, and the beds were extremely comfortable. I stayed for a total of 3 days so I was able to experience most of the hotel accommodations, from the rooftop pool (which really isn't on a rooftop, I don't know why they call it that) to a party in the penthouse.

The location is great, I was able to walk to a lot of cool landmarks that were not quite as cool as the hotel, but I couldn't very well stay at the hotel the entire time (as comfy as it was).

I must say though, the room service is pricey. We're talking double digit orange juice served in a wine glass. But I won't go into cost/value as much on this review and opt instead for a discussion on the overall experience.

The room itself was not huge, but beautifully decorated. The free toiletries were wonderful as well (Malin + Goetz), so they definitely didn't skimp out there. When I first walked into the room I noticed a large column with a double-sided oval mirror attached to it. I tried asking it questions, but apparently it wasn't "the" mirror on the wall. It was actually a TV, cleverly hidden inside. Very cool.

Very nice hotel, great rooms and great location.
However no customer service. Seems like a do it yourself thing.

This may be my favorite hotel to stay in whenever I'm in L.A., at least it was the first time I'd stayed. My second visit, which was based on my earlier visit, was due to the amazing pool atmosphere, which was under construction and I was not notified in advance otherwise I'd have not booked my stay. Believe me when I say I'm from Minnesota and in February, getting sun and Vitamin D is essential.

The hotel was accommodating to my request for late checkout. My first stay, they upgraded me to a suite overlooking the pool. Pleasant people and hip, modern atmosphere with overpriced drinks but great food.

Great view and atmosphere. The drinks at the sky bar and the dinner at the hotel were great.

Great views. Coffee machine in room did not work and front desk was slow. They provided me with a drinks voucher for the Sky bar but because I went to the bar 10 mtrs away they then charged me full amount when I checked out and they would not budge. Do not see the value of keeping a guest happy. Not the money it's the principle. Shame on them.

This place is not family friendly.

Beware if bringing kid, as the hotel wants your business and money, having kids means you can't use the facilities the hotel offers. A simple conclusion is if you are planning on coming with a family and kids under 21 years old... Don't.

This place wants to be a Hotel and Night Club... It can't be both, either become a great Night Club and remain a bad hotel, or become a great Hotel and drop the Night Club. What you have today doesn't work. I got offered drug in the lift from a guest... Simply state over 21 year olds only on the premises, and be honest about what the place is about.

Aging room and improved service.
The roof top is nice, ditto for the pool on weekdays. On weekends it turns into a club of teenagers in heat - not at the top for people staying on site.

Went to Skybar for an afternoon set with Kidnap Kid. Great atmosphere and people

we were as equally dismayed with our experience, have stayed here before. Checked in (after traveling all night), got to our room on the second floor, all afternoon and late evening construction (drilling/jackhammering) directly above us (renos). We were never told this was the situation ahead of time nor at check-in. We had to request a room change, which was done the next day, as they said construction would continue all weekend. Reception was extremely rude over the phone through this, she wouldn't even give her first name when asked, after I introduced myself over the phone. House keeping made the bed with garbage left in it one day! Mini bar was never fully stocked. Wait staff, and food at the restaurant was divine though, five bright stars to them. The hotel staff could take some pointers.

Spectacular view of all LA. Stunning lounge bar and nice cocktails too.

This hotels website is very misleading. We were so disappointed. For the amount of money they charge per night, the rooms are filthy, the mattress are old and very uncomfortable. Do not fall for the 4 star. Not sure how they went beyond a 1 star.

Great service top to bottom. I needed a charger for my phone and that was a priority. Also room service was so fast and they were so courteous.

If you want a party hotel with a very good decoration ... this is without a doubt

Don't eat here the food is aweful. Just get the flat bread if that. ..it's the best thing they have on the menu. Love the atmosphere though. Love the Skybar

It is a pretty simple hotel with a sense of cleanliness. As it is scraped off in places like customer service etc. like in the US, I think that evaluation will be different depending on the person staying at it unlike the high-class ryokan etc understood by anyone in Japan. It is expensive for a simple LA stay, but I think it is a recommended hotel for people who enjoy the night activities in the nearby clubs and who want to trace part of the life of the Hollywood star.

A detailed review can be found at hattoringo + [store name].

1st time here and it was a great experience. I love the view and the ambience. The drinks while a little pricey were actually of great quality. Will be coming here soon again.

Beautiful luxurious hotel. The rooms are very big with king size bed. The pool is friendly with the bar next door. The staff very welcoming. Too bad we have to pay $ 44 valet to park every night

Room had an interesting layout, but the hotel clearly needs some upkeep

Great for group events! Went to company party here and this hotel, the food, and skybar was shockingly fantastic! Absolutely gorgeous and luxurious.

Attended an event in the event space (aka the pool). The space was laid out very nicely, but at times felt a little cramped. No other strong opinions to share. Nice space.

Went to their #diveinmovie night. It's a great place to watch a movie on a beautiful night. They should offer specials on food if they aren't going to provide snacks (popcorn?)

Service was good. Restaurant had options to choose from for everyone. Pool party could have had better music options but otherwise, staff was friendly and very pleasant.

Brilliant suites. But watch your billing, they ll hammer you if you re not attentive

The Ivory restaurant adds a wonderful finish to a already heightened experience. The SERVICE is unparalleled with the picturesque ambiance

Skybar was perfect as always all over LA where ever doesnt matter i ordered whisky sour and this place is one of the best to drink it.