I would suggest anyone looking for a new or used vehicle, who wants to be treated with respect and given great customer service. Visit Mike Brown Ford! A special thanks to Mack Jameson and Nick Kaba. Thank you both, y all made this whole experience fast and easy. Keep up the good work!
The Staff in Service always go over & beyond our expectations - everyone is always extremely helpful and informative; we also greatly appreciate the free "taxi" service while our vehicle is being serviced AND the complimentary car wash~What a deal! We highly recommend MB Ford for Servicing your vehicle.
I own three Fords, the newest is a 2014 and the oldest is 1978 of which I am rebuilding it started its life in northern New Mexico. The parts department has been wonderful in getting me parts. I recently purchased a truck and couldn t be more happy. Everyone is friendly knowledgeable and act like they enjoy working there.
My wife is vision impaired. (Blind) the building employees were very accommodating for her non offending just enjoyable. I have had throat and mouth cancer. I m unable to speak very good. Everyone listened and were a joy to do business with. I could name one person but really everyone was just a joy. If I had one request it would be to meet Mr. Brown and tell him in person how good his folks are.
David and Sandy Harris.
Such a great experience purchasing a new F250 from Charles at Mike Brown Ford
We drove 4 hours to purchase our dream car from Mike Brown Ford. We initiated everything online with J.R. Langley and this man was amazing throughout the whole process!! He was super patient with all of the questions and followed through all the way to pick up our new car and showed us all of the great features our car had to offer. Sal in the finance department was amazing and worked harder than anyone would to help get us exactly the financing we wanted. Thank You guys from the bottom of our hearts for valuing us enough to work hard on everything!! We will be referring everyone to come see you guys. Thank You again for all you have done!
This is a great dealership to work with, I leased a new vehicle from these folk and the entire process was quick and relatively painless.
I do have to say that if it was not for the hard work of my sales person Michael Whitfield, this deal would have never happened. I would highly recommend Mike Brown Ford and suggest that if you want to dealt with fairly ask for Michael Whitfield.
Jeremy, Doyle and the staff are great. Wonderful place to buy a car.
Thank you for taking all of my concerns seriously and doing what it took to make the ultimate buy experience!!
I had a bad experience with the service department but salesman CHARLES BROCKMAN changed my mind about ever doing business with Mike Brown Ford again. I did not intend on buying a new car when I brought my 2012 Explorer in to repair the same issue. However, this courteous and knowledgeable young man was empathetic to my service issue and the concern he expressed made me open to looking at a new car. My husband and I drove off in our new Expedition that same day. I would highly recommend this young man.
I was really please with the service I received. Everyone was so nice. If I ever need service I would return. Thank you for such quick service.
Great service that was quick, complete, and courteous.
They are always helpful, courteous and knowlegable.
Took my Truck in for service. I asked how much for a 100K service.
Was told that that requires coolant flush, transmission flush, differential flush. etc... and a hefty price go to with it.
I checked the published service schedule from Ford and it only requires a cooling system flush and spark plugs.
Makes me believe they are trying to up sale unnecessary service.
I will go somewhere else
Mackenzie Jameson was great to work with he had all the answers to my questions . McKenzie just made it an overall great experience and I look forward to working with him in the future because this is the third vehicle that I have purchased from Mike Brown Ford .
Very quick and great customer service when I get my oil changed.
Mike Brown Autogroup is the dealer to go to if you want a truly great auto buying experience! Rick C. had the unit I was interested in ready for me to inspect as well as others I might consider. The F 150 I was interested in originally is the one I bought. Rick got the best price, with incentives and offers, to get me into a new truck. No hassles or back and forth. Thanks to Bob for truck familiarization and Sal in finance for their courtesy also!
They always solve my issues the 1st time.
Manager George is very attentive...Listens to customer needs. They even offered a ride home if i didn't feel like waiting ...very friendly staff.
Highly recommended!
Purchased a 2020 Ford F-150 from Charles Brockman recently and the BEST experience! Very smooth transition and I love my Pickup! Kudos to Charles and THANK YOU!!!!
I had a great salesman ( Mackenzie Jameson) whom got me into a nice vehicle for the payments I was wanting and gave me more for my trade! They are very friendly and make you feel at home and will get you what you ask for and a great deal!
Craig Hoffman does an excellent job! Very satisfied!
All the staff were helpful and friendly. Great experience!
Very friendly staff made purchasing very easy. I would definitely recommend them.
There is a large selection of trucks at this dealership. We had stopped by on a Sunday to see the trucks on their lot. We were considering buying one before we moved from the area.
February 22, 2021
Google won't let me post a second review for this dealership so I am editing this original. I have now bought 2 trucks from Jeremy Parks at Mike Brown. The second experience was even better than the first! One year after buying my first truck from him, I was shocked to find that Jeremy remembered everything about me and my business like I had just been in there yesterday!
I had some concerns about getting the right truck for my business again and Jeremy took the time to listen and discuss those concerns with me and MB management. I had some very specific issues and the deal needed to be right for me to buy. Jeremy and Mike Brown made it happen to exactly fit what I needed! I am now driving a truck that is perfect for my business and exactly perfect for its budget.
When most dealerships today want to "steer" you into what they want to sell you, you won't get that at MB. These guys are committed to getting you "where you want to go". This experience was so impressive, it deserved the efforts necessary to give it a second review.
Thanks Jeremy, and thanks Mike Brown you have a customer for life that will brag on you to EVERYONE!!
January 2020
Excellent Experience! Go see Jeremy Parks now! Let me tell you why.......I needed to make a truck purchase for my business and began looking around the web for the best deal. Many of the places I contacted with interest either returned the inquiry with a generic response or did not respond at all. Jeremy personally contacted me within 5 minutes and began going to work on exactly what I wanted.
He was fully informed on his products, and provided me various options to fit my request. I am very busy, going out of town often and Jeremy was completely considerate of that. He made sure when I got back into town to sign for it, It was truly ready to go. Here's how smooth this went.....
-Inquired on Saturday, met with him on Saturday
-Filled out and submitted app on Monday
-Deal was done midday Wednesday
-Rolled in Wednesday at 6:00pm drove out at 7:00pm
Jeremy took care of everything, I didn't get one phone call changing the deal, and everything was exactly to the original numbers we discussed upon signing. Jeremy was respectful of my time and final docs were ready for me and signed in 15 mins.
When you've bought as many trucks over the years as I have, trust me......That's unheard of!
Don't waste your time trying to "play the game" just go see Jeremy and get it done right........and right away!
Mike Brown Service Department was the worst service department I have ever been to. I brought my car in for an oil change, two recalls, and to fix my wiper fluid reservoir. They had my car for FOUR days when I was told it would take only one. They didn t even offer me a loaner vehicle. Every time I called to get an update, they said they would call me back. IT TOOK 2-3 HOURS TO GET A RETURNED PHONE CALL. Finally, my car was ready. I get in my vehicle to drive off and the car wouldn t start!!! They brought out the mechanic who was working on it for these four days to look at it but she was too busy eating her Spaghetti-Os! She had an attudide and was so rude! The service manager got involved and he acted like he didn t give a care in the world. Now, they did replace my battery free of charge and I appreciate that, but I will NEVER bring my car to Mike Brown again.
Just bought a new Ecosport! wasn't planning on it at all but when I showed up and Charles Brockman showed me different options and i decided to go ahead and make the purchase. I'm loving my new little suv, THANK YOU!!
very courteous staff. in and out quickly. love our new truck. may contact you a little later about my 08 corvette to sell. undecided. hoping to get more $ for it.
Got a few things done today at Ford dealer and everything went great. Didn t have to wait a long length of time either. Very satisfied.
My experience has been very good. The sales people have been very good and the loan department was very good. I would do business with them again.
I had a negative review but have deleated it because Mr. Molinari (Manager) contacted me with professionalism and genuine concern. He followed through and tried to make it right.
Because of this I give this revised review. Management really does care about the customer. I have to recommend them with management like that.
Hometown dealer who does much to support many programs in Hood County.
Rick and Michael were very helpful in finding us the truck we wanted.
What a fantastic buying experience. Worked with Craig Hoffman and he was a pro. Response to my text and questions was fantastic. He found just what I wanted at the price is was looking for. From test drive to out the door with signed paperwork was under two hours. Best car buying experience ever!
Our experience was almost perfect. Everyone was very friendly and helpful.
Mack Jameson was an excellent salesman. His knowledge about the explorer surpassed our expectations for someone his age. He showed us all of the electronics, and features as well as the motor and other mechanics.
He tended to every detail after we decided to buy the Ford Explorer. He found a blue one and kept in touch until he delivered the car! He has been ready, knowledgeable and available to answer further questions after the sale! Thank you Mack!!!
The price was about what we expected.
We went to receive our car and it was determined to have a factory issue with the headliner. A new one was sent from the factory. When it arrived, it was the wrong one! Finally the correct one was installed. We received the car. The delivery was delayed for two and half weeks.
Although we were delayed in receiving our explorer, all is well and we are pleased with our car.
My sales provider was Jay Bibles and I will be going to him from now on! He was really professional and was genuinely interested in what car would work best for me and my son. The finance manager s name was Ty and he was absolutely amazing. I was very nervous at first and he put me at ease and really worked to get a payment that would work for me. Overall, this was the best experience I ve ever had with buying a car. 100% satisfied!
Dave helped me resolve a recall issue on my 2011 Ford. He was excellent to work with. Stayed in communication and straight forward. As they worked on my truck with 92k miles they made recommendations on a needed repair. I purchased this truck used from Mike Brown and have used their service department several times. This solidified the dealership as my first choice for service on my Ford Trucks.
I have never, ever dealt with a more shady car dealership than Mike Brown Ford...there was no scenario by which I could get them to sell their Ford Expedition at the very price they were advertising it for. When I confronted them on their deceptive trade practices, their response was, Well we re not killing anybody, just trying to sell cars . So it s ok to cheat people as long as you re not trying to kill them?!
Very fast, complete, and I am very pleased with the service our family received. Joey Ratliff our automotive consultant was very engaged under standing our needs. He seemed to be a five star guy.
Jeremy and Dylan were amazing! The finance guy was great too! Had an awesome experience buying a truck from these guys. Super personable, very understanding, helpful...I would and have recommended them and we just bought YESTERDAY!
Great customer service. Easiest car buying experience so far. I highly recommend dealing with Cindy Bowen. Everything was handled over the phone on a Thursday. Made the 3 hour trip on Saturday and the truck was detailed and filled with fuel. I was in and out of the dealership in under 45 minutes. I will definitely be buying my next vehicle from Mike Brown Auto.
If you ever want to buy a Ford, do not waste your time at any other dealership. After having an awful car buying experience the day before, I was referred to Mike Brown Ford by a friend. The moment I walked in, I was taken care of. These people are genuine and care about you. You are treated like a person instead of a dollar figure. Michael is a good dude. Rick the sales manager is awesome. Thank you guys for doing what you do.
* Part Department
Horrible customer service.
It doesn t matter what department you are in you represent the company you work for.
You get no acknowledgment. No smiles , no positive energy. The man at the counter has absolutely no customer service skills. First expression is the most important expression and for it being my first time here it really made me rethink who I was doing business with.
Matt fully engaged with the issue for which my car was brought in for service. He remembered my concerns from two previous visits over the last nine months. Matt answered my questions and fully explained things associated with it. Five stars for Matt, Daniel, and the technicians.
I went and saw Mack to upgrade my truck. Mack was very knowledgeable about all of the products available to him. I spoke to him before I went out to the dealership and he had several options that fit what I was looking for ready for me when I got there. Mack was very helpful and very accommodating. I will not hesitate to come back to see Mack or send anyone and everyone I know his way.
Exceptional car buying experience. Doyle and Alan were excellent to deal with. The process was smooth and flawless.
Re-program of OSS -factory recall (speed senssor) In at 8am out by 3pm no surprises, no complaints
Great service. Craig was very helpful. I ll be back.
Went in for recalls and fixed them along with another issue. Treated my wife very nicely.
Very shady place called the truck was advertised on their site the searched for it guy calls me back says his gonna look at the lot I gave you the freaking stock number what are we counting fruit , like you can just bring it up n know what inventory I have any ways the truck is a bait to get customers to call it's the black Laramie 2014 ram 2500 the great part about it is I get to leave a review of how they are on artist DO NOT DO businesses with these people I WARN DO NOt do business they are con artist :)
Thanks for reading my review
George
Service department goes the extra mile to take care of the customer, even when an extended warranty company doesn't.
Great Dealership to do business with!!!
was headed to another dealership to look a pick up I had found online. Stopped at Mike Brown Ford and I am so glad I did!!! Was greeted when I walked in the door. Got with Mack Jameson who was very knowable about Ford Vehicles. After a brief visit about what I was looking for, Mack said " I have two on the lot " and took me to look at them. Got us an Awesome deal and the exact F150 my wife and I was looking for!!! Highly recommend MIKE BROWN FORD and Mack Jameson for all your new car and truck shopping!!! But wait !!! It doesn't stop there!!! Brandon Holtzinger in the Ford Parts Department at Mike Brown Ford Has been Great to work with also!!!!
If your looking for a New Vehicle or for Parts or Service for the one you have, You need to give these guys at Mike Brown Ford a chance!!! you will be glad you did!!!
Sam H Jones
Andrews Texas
Great place to buy a car. They don't try to make you buy products you don't need. Will be returning to buy my next vehicle.
Kudos to Mack! I went to the dealership with my friend who was looking at a pickup. I was thinking about a used SUV. Mack let me test drive a Cherokee that I really liked, but then I got sidetracked by a Wrangler. Took it for a test drive and fell in love with it. Mack was super helpful throughout the entire process, great communication, honest and personable. Would highly recommend him! He also asked me to mention 'he didn't pay me for this endorsement'. haha! Seriously, go see him!
Service advisor very personable. Service was quicker than anticipated and car was washed when complete.
I had to take my car in for a recall. I called first and they were very helpful. Said they would order what was needed for the recall then call me to set up a time when the parts came in. They got me in at a time that was convenient for me. It was going to take about 2 hours so they took me where I wanted to go then called me when my car was ready and then picked me up. Everyone was super nice and friendly. Very pleased with the way they handled everything.
If your looking for a dealership with great attitude,inventory, prices, or people who are willing to take that extra yard to get you where you need to be. Come here too get a new vehicle every time. Makenzie Jameson was especially helpfull. My car broke down on a saturday, he had found me in a completely new 2019 ford ranger that he found in my price range within 30 min. I spent some time gathering my deposit and drove out of there the following Wednesday. I Highly recommend this place and its people.
The individual that waited on me and answered all my questions was a top notch professional. I live in Cleburne, and had been using the Cleburne Dodge/Chrysler dealership. However they were not nearly as professional as the Granbury dealership group. Cleburne's people were sloppy with their work, not even remembering to fill out the sticker for the next service date. They wanted to charge me $130.00 dollars to program and cut two key fobs that I supplied, whereas your dealership only charged $62.50 for the same service. I was delighted!!!
This was my first vehicle purchase and it was extremely easy and stress free due to the staff at Mike Brown. Thanks again to Mack Jameson for making sure I left with a great truck and a great deal.
Our salesman, Peyton Isbell, was outstanding! I've purchased numerous vehicles in my lifetime and this experience was one of the easiest processes! The only downfall was the wait for the financial officer, who was outstanding as well. They only had 2 financial personnel on duty and it was the last day of the month, on a Saturday, and they had buyers backed up waiting for their turn to sign the paperwork. Other than the wait...I would've given them 5 stars!
Great experience. The staff is outstanding. They make the dealership feel like home!
I'll recommend Mike Brown dealership to everyone.
As far as I am concerned Mike Brown Ford is one of the most reputable Ford dealerships that I have ever dealt with. My salesman Mack Jameson did an excellent job of listening to my needs and worked diligently to find me the exact truck that I wanted. No pressure sales just good professionalism and treatment like you were a close friend and not just another customer. Thanks Mack and if anyone is looking for a Ford vehicle and want to have a great experience from a great staff you have to give Mike Brown Ford in Granbury a chance.
We went in looking for a specific vehicle, unfortunately it had already been sold. Rodney helped us look for other vehicles in our price range and we had several options. They gave me a GREAT offer on my trade in and price on our new vehicle. After going to see one more vehicle at another dealership and seeing their lack of professionalism compared to Mike Brown Ford, we left and called up Rodney. By the time I got back the paperwork and new car were about ready, I signed and left in our new vehicle in record time. Thanks Rodney and Mike Brown Ford!
Jeremy Parks was a fantastic salesman. He went above and beyond to find me the truck I wanted. He made car buying quick and painless. I would definitely recommend Mike Brown ford and Jeremy Parks to anyone looking for a new or pre owned vehicle!
I don t usually do reviews for people just doing their jobs. But I have bought 2 F-350 s from Mike Brown and both were great experiences. This time around Mackenzie Jameson helped me out tremendously. I m not going to get into details but this young man went over and above to help me out. I definitely give the sales side 5 stars and a big thank you!!
Charlie Mann is a great Service writer. He took care
of my truck. Fast and friendly service at great prices
This dealership is doing great things.
Clean facilities, great customer service. Very effective.
Never has a car buying experience been so hassle free and enjoyable. I d buy my next vehicle here in a minute! Mak and Nik were awesome! Thankful for Mike Brown Ford.
Worst service department in America. I had them check my brakes because they were squealing and was told there was noting wrong and they turned my rotors. At most 2 months later and my brakes are grinding. I go to take the tire off and 2 of the lug nuts were loose which caused the rotor to be loose. When I contacted them to let them know that this happened they denied that this was the cause of the problem and after finding out I was no longer under warranty they told me I had a caliper issue. 2 months ago I didn't have a caliper issue but now that they have left my lug nuts loose and destroyed my brake pads and rotor I have a bad caliper.
The service here is generally good but one thing I don't understand is when they check your filters and take your air filter out to show you if it needs a new one or not and you do purchase one they charge you $5.00 labor to put it in when they had to put your old one back in if you don't purchase one. Does that make sense to anyone? Makes me wonder if you can trust them or not. Just another way to make a dollar. Do they think we're stupid? I have had pretty good service there in the past but this will make me think before I go back.
I was very pleased with Kyle and Jeff. They worked very hard getting a good deal for my trade in. We love the F350 dually and it pulls our 40 ft. RV so good.
Very helpful and easy going. Never felt pressured. This is the 4th vehicle I have bought from this location in the past 5 years and have always been happy with my decision. I would recommend this dealership.
Had a great buying experience here! Mac Jameson was excellent to work with. He was up front, honest, and worked to make a fair deal. He was straight up about everything and the entire process was done quickly. Thank you!
Worst customer service I ever experienced!!!!!!
Can t answer phone leave voicemail no call back had to drive back to dealership service guy promised he would call back still haven t got a call.
2 out of 3 things needed fixed weren t fixed correctly
Horrible service!!!!!
Everything went wonderful Doyle and the staff in the pre-owned vehicle department we're absolutely great and worked hard to get me approved and left in a great new truck
Update. Due to Mike Brown selling us a known damaged vehicle and the sales manager not really wanting to make it right until i forced it I will not be buying anymore vehicles from Mike Brown. Their service department is very good. Sales team is shady
Great service department. They take their time to make sure you are satisfied with their work.
I wouldn t trust buying a used car/truck from here. They claim to have gone over the truck throughly, serviced, etc. well We ve had it about a month and it s been in 5 times for different things. Some for Things that we re said to have been checked already and some for problems found a couple of days after driving it off the lot. I do give the dodge service department 5 stars, they have been nothing short of amazing. But the sales manager had done nothing to help or realize how troubled this truck is and try to satisfy even a little bit of our unhappiness with the process. Which is discouraging when you go to a dealership like this thinking they will stand behind the products they sale, used or new.
When I went to pick up my car from a simple replacement of a thermostat....just a short time later my car died in the middle of the street. It came back worse than when I brought it in. To find out later when MB towed it back to the dealership....whoever worked on the car hadn't tightened up cables and such...which caused my car to up and die in the middle of the street. Just glad my kids were not in the car and people were able to keep other cars from running into mine. A standard at MB dealership should be a routine before a ANY car leaves a dealership....even with a brand new car with only 8000 miles on it. I bought it brand new and only had it for 4 months when both of these things happened. Not too excited about this new car! A Lemon?
Everyone at the dealership was super nice. I set up most of the deal through text messages with my sales person, so when I arrived at the dealership everything was ready to go. I simply had to sign the paperwork and take delivery of the vehicle. Charles assisted me with all of the technology. I was able to text him directly with follow up questions after I arrived home.
I was working with 3 other dealers on pricing, Mike Brown Ford made sure I received all offers from Ford to get the best price.
Great experience. Mac Jameson is by far one of the most knowledgeable sales people in the auto industry I have ever met! I made two visits to the dealer trying hard to find the right truck to safely tow a 16,500# Fifth Wheel. Mac texted me with follow up info each visit. Not pushy, helpful.
When I found the vehicle I wanted I told Mac I needed to go do some price research before talking and he said "I understand". I used two different car buying services online to understand comparable sales. The price they offered was a very good price, which we negotiated by text and not high pressure meetings or calls. After getting the price negotiated we then discussed my vehicles trade-in value. We went back and forth one time on getting the price where it needed to be for me to feel good about it. I didn't get the exact price I was hoping for but got within a few undred dollars.
Brandon in parts helped me add a B&W Companion hitch and spray-in bed liner which was done the very next day by Cisco who did a great job both with install and with explaining everything to me.
Kudos to the leadership team at Mike Brown for your approach to sales!!
Thanks again Mac for a great experience!
I had a great experience at Mike Brown ford in Granbury! Cindy was the best and made the process very pleasant and was super nice! The rest of the team also did a great job and I will definitely be going back in the future. Overall it was a great experience for me. Will recommend this dealership to anyone!
I went in to have an oil change and inspection. My 2 rear tires needed replacing so I asked for a price on 2 Michelins. Mike Brown Ford had the lowest price for my needs. I had searched the internet and called local tire shops and Mike Brown was more than competitive than the other places. I was very pleased with their customer service.
This is the first time we have been here. Service was great. Really nice customer waiting room.
What a great buying experience. From the zero hassle, zero bs sales person we dealt with, to the same in the finance office, we were out of there in no time with our amazing new F250. Stop by and see Ryan King, and let him wow you as well. Thank you team for a great experience.
I had a wonderful experience. Great people in a relaxed atmosphere. My new truck is great and looks sharp.
Amber in the service department was amazing. Nick in used cars was a great matchmaker.
Spent two days working with them on a deal. Apparently they couldn t get the bank to cooperate..
Went down to the Toyota dealership and I bought a Tacoma limited. Took 3 hours. Same money down, same credit, same situation. Drove off with a truck.
Mike Brown pretty much said it s impossible. So that s cool. I ll take my business elsewhere, which I did and I m happy for it.
Again, same credit history, same money down.. Mike brown wouldn t sell me a truck. I was even flexible about which truck I would be interested in.
Nice people , service was better in past but it's not awful.
Mac worked with me over the course of two days, he was a huge help with everything and super patient. All around super cool and answered any questions I ve had even after buying the truck. I ll definitely be back in a few years when I m ready for another.
mikebrownford.net
