Sally Gill

Review of Mike Brown Ford-Subaru

Mike Brown Service Department was the worst servic...

Mike Brown Service Department was the worst service department I have ever been to. I brought my car in for an oil change, two recalls, and to fix my wiper fluid reservoir. They had my car for FOUR days when I was told it would take only one. They didn t even offer me a loaner vehicle. Every time I called to get an update, they said they would call me back. IT TOOK 2-3 HOURS TO GET A RETURNED PHONE CALL. Finally, my car was ready. I get in my vehicle to drive off and the car wouldn t start!!! They brought out the mechanic who was working on it for these four days to look at it but she was too busy eating her Spaghetti-Os! She had an attudide and was so rude! The service manager got involved and he acted like he didn t give a care in the world. Now, they did replace my battery free of charge and I appreciate that, but I will NEVER bring my car to Mike Brown again.