Mercedes-Benz of Westminster Review

Professional and customer caring dealership location. I had to trade-in my 2011 ML 350 and wanted another vehicle like a GL450. Amazing experience from sales to finance to service. Believe me or not, I ended up buying two vehicles (GL450 and E350) the same day, even though my circumstances were a little trivial. Thanks to Anthony and most importantly, Walter and K.B. who are friends now. Grateful to you for your attention to detail and for making things work. Many more to come.

Simply outstanding sevice! I made my first MB purchase with MB of Denver but with the changes that have happened there I was looking for a better dealership. Steve Litwin and the team at Westminster were absolutely perfect in every way. Steve stuck with me and helped me through the process of ordering just the right Mercedes for me. He was even patient enough to give me time to decide between a euro delivery GLK and a custom ordered GLA. I got a fantastic deal and exactly the vehicle I wanted. The service center is top notch with plenty of loaner vehicles available and top notch service every time. I can't say enough positive things about this dealership but know that if you are purchasing anywhere else you are making a huge mistake.

Jeff and everyone at Mercedes-Benz of Westminster was outstanding. They treated us very well, were friendly and provided great service. We were able to find a car within our budget without any high pressure sales to upgrade us to something different. It was a wonderful experience and I would highly recommend them to others!

The pick up and delivery saved us so much time and we can't tell you how great the experience was. Everyone involved was friendly and helpful and thus the service was great. We continue to be very pleased with both our vehicle and the dealership.
Thanks

I normally take the time to write a positive review to help businesses. In this case, I feel compelled to write this review to share my bad experience with this service. I will spare the details, but the summary is that I asked them to fix a rattle in my headliner and they would not cover it under warranty because they believed that I removed the headliner and broke something while doing it. I obviously did not, but they did not believe me. Been a long time since I've been called a liar. I'm taking this to another Mercedes dealer, further away, who agreed to fix it without questioning my integrity. Love my Mercedes, but this dealership... not so much.

Excellent service that deserves 5 stars. Love my purchase! Just got my first MB the C300! Mr Win Lewis is very professional and provides an excellent service. He is the best. I feel very happy with the service and flexibility. Absolutely, will go back for my next car!

Pre-owned vehicle. Very pleasant experience. Made it easy.

Service was completed in shorter time than estimated by Service Advisor and the car was returned accordingly. All requests were addressed and full explanation of the
service tech findings was furnished by phone before the car was returned. There is no
"cheap" way to maintain a Mercedes properly but the quality of service and customer
relationship is consistent with the best.

Incredible Hayle was the best sales person we have ever had in the last 20 years of buying cars.

I purchase cars for my company all the time and hands down Hayle was the best sales person not only professional but HONEST which is almost impossible to find in that industry.

We will return to that dealer only because of her efforts.

Joshua Grimm has given me one of the best customer service experiences and I m not talking in terms of only buying a car overall everyday customer service he was upfront and honest about every detail on my purchase didn t matter if he could ve potentially soured the sale that alone is rare there was no pressure it was a great experience and the rest of the staff I dealt with were very professional I live out of state and if by chance I cross paths with Joshua or that dealership again I ll know I m in good hands

Worked with John Mattis and Sean. Both did a great job/

Staff was friendly, knowledgeable and very helpful. Tim Denstedt was a pleasure to work with. I highly recommend MB Westminster. They have my business going forward.

I bought my first Mercedes here and had the best experience. Marty Martinez was very easy to communicate with and helped with choosing the perfect car for me. Kambiz Yazdanfar was so funny and an awesome person to close a deal with. I felt like a princess buying an awesome car. I'd recommend anyone to come to this Mercedes Benz dealership and purchase a great car.

MB Westminster picked up my car, left me a loaner, serviced my car, then delivered it back clean and completely serviced - smoothly and as they promised. Service Advisor Chris kept me updated on their progress and they finished the job on time. I don't live close to the dealership, so the pickup/loaner/delivery service, along with great communication, is very appreciated.

MB Westminster is probably one of the most professional auto franchise I've been to.
Great customer service at Service and Parts.
I went to buy a parts, and parts dept made sure (double checked) with service dept while on the phone. A+ service.

From sales to services my experience has been amazing. First time Mercedes owner, I am so glad we bought from Westminster and have had the best experience with everyone. Going above and beyond to help get the car we wanted with everything in it! Then to having it serviced has been even better. Very happy! Thank you!

They left things out of my repair that I asked for more than once before dropping off van. They had me drive out again the next day and did the rest of the work for free. Great coffee and cupcakes in the lounge.

Great service here! Thanks for making everything easy Mercedes-Benz of Westminster.

Win did an amazing job -- provided great service for an out of town buyer. I'll come back and purchase again!!

Excellent Service. Minh was great to provide an excellent service.

RYAN even helped with possible wheel options and assisted in the color when we ordered the car--- gave us a test drive to help understand some special features we ordered and CRYSTAL programed our phones as well as programming functions new to us ---we actually had fun Thanks

Great sales staff, no pressure, great prices, we will be buying here again! Thank you

Getting the car we wanted fairly smoothly. Will highly recommend to our friends.

They facility it self was beautiful. Our sales representative Shekar was very knowledgeable, extremely helpful, and at no point did he try to pressure us. I feel that he would have allowed us to test drive any car we wanted to. The only draw back was that the coffee was terrible and their selection of creamer needs to be updated. I would put 4 1/2 stars but only because of the coffee and snack assortments should match the quality of the facility and cars.

I purchased a Smart car to give away as a promotion in my business and the whole transaction went great! I am in Pueblo and we did the whole deal over the phone, online and via FedEx. Crystal Hopp facilitated the whole deal and made sure everything went well. The dealership was very accommodating and made the deal as easy as possible for me. I look forward to having the car delivered soon! Thanks MBWestminster!

I have heard many horrific stories about being a minority walking into a luxury dealership. I am not one to express my feelings towards these negatory acts because I was always taught to be the bigger person. Although, I can not stay silent when these discrimination, racist, and predice remarks still proceeds through our community and nation, especially when I serve this country.
I called multiple dealerships and found one that had my preference specs, which gave me the opportunity to book an appointment to go check out the vehicle.
When I arrived there, our salesman (Ryan) was busy helping another customer and I was given another salesman by the name of Jason Harrison. My first impression of him wasn t that great, given that he made a facial expression and tone that demeaned my vibe. I didn t know if it was the way I dressed or my accent, but because I wasn t taught to judge a book by its cover I presented myself professionally. We then continued with Q&A and test drive the vehicle. While in the vehicle, this was the most prominent question of all, what type of specials or discount you guys are doing . By the tone of his voice he seemed irritated by my question. His response was the most I can do is two to three hundred . Then he perceived to ask what other dealership was offering me. I proceeded to say, To be honest, the first dealership I worked with offered me 3-4k discount but because they did not have inventories in stock it revered me to a different dealership . After that response, It went silent until we got back to the office. While there, he asked me questions and suddenly one of my response triggered him. He asked how will I get you to buy the car?." I simply answered, the lower the price the better (He probably thought I was too poor to buy this car because I asked about discounts, was a minority, and I was wearing slippers). I then requested if he would show me the lowest pricing GLB 2020 in stock, which was 43k. Again he expressed hesitation and stated that it wasn t ready to be sold yet because of a missing part (assuming he only wants to sell cars that will get off the lot today). I insisted that if I could just view that particular vehicle, not test driving it.

I ve never thought I would face this type of humiliation in my life. It is degrading and damaging to feel segregated because of my ethnic. Maybe next time I should wear a suit and tie with a white-coated skin before I enter any KKK territory that way I can feel safe. I want to remind all of us (non-KKK) that discrimination, stereotyping, and prejudice still floats around in today's society, and we can not allow this to hinder or belittle us because of the way we look, dress, or talk.

The guys in parts and service are classy and very helpful.

The service department at this dealership offers unparalleled customer service and delivers every time!

A couple of years ago their service was good. The past two visits have been a cluster. Terrible service, especially dealing with Ernesto. Two thumbs down.

They don't care about the customer or don't bother to stand behind their work! That's the only way I know to describe these guys. I had my S550 serviced here and had an issue with the "Safety Pre-Check" and "Active Blind Spot Assist" features being disabled during snowy conditions last year. They said they "fixed it" and returned the car. The issue never was fixed and when it occurred again this year during snowy conditions, I took it back. A "Service Manager" named Atlee there tells me this is a new issue, and the original warranty that came with the car has expired (it expired after the issue was "fixed" last time) and they need to file a new claim with my extended warranty plan. But he wasn't even sure if this issue was covered under the extended warranty. I told him to have his Service Director (someone named Brian Bearden) call me. Atlee's response was "OK buddy!" Needless to say, I never heard from Atlee again or their service directory. I left a VM for their General Manager, Kevin Steward and never heard back either. I'm giving up on these guys and going with another dealer. There are far too many more credible Mercedes dealers and service places in the metro Denver area to have to deal with people that just don't care!

These guys are great, got me in for really rapid service at a days notice, when everybody else said September, Robert especially was fantastic couldn t say more about these guys thank you Mercedes of Westminster

I leased 2 different Smart cars from them and they are really great to work with.

Nathom Barkin and Westminster Mercedes always provide excellent service.

I have a Smart and the whole Smart team there has been amazing through my whole key loss fiasco. Even offering to come to Fort Collins and pick my car up and give me a loaner while they program the new one. I've never been treated so nicely by a dealership before. Linda was very accommodating and helpful! I wish I could afford to go get it serviced there all the time! They treat customers well. (They also have really delicious cake in the lobby which is always nice)

I'm glad
they sale the part I ready need

I brought my MB in today to get a price for a wire harness repair for my sliding door that had fractured. I was told the repair would be over $1000 and that it was not part of my extended warranty that I purchased. After declining the repair I then had to pay for them to tell me that the wire harness was broken. Are you kidding me? Not happy with this service dept. I will travel anywhere else for service. I have had many other issues with this service dept keeping my van for over two weeks and not providing a rental or replacement vehicle. I look forward to buying my next van from Ford. Thanks for nothing!

While passing through on the way to Salt Lake, our Sprinter had an emissions malfunction and began the dreaded "countdown of death". I looked for local Mercedes dealership and picked this one based not only on the stellar reviews, but the fact that they responded to the reviews.
And I was not disappointed. The service department worked us in, and Linda was fantastic. They knew exactly what to do and got us back on the road as quick as they could. This location if great and I highly recommend it if you're ever in need of service in the Denver area!

Matt Dunn did an exceptional job every step of the way in the repair of my car. He informed with details and all options available to me. He dealt the the third part extended warranty company and he got them to pay most of the repair costs. Matt saved me about $800. He did an excellent job for me, I am sure he could do the same for you.

We have been to Mercedes of Westminster twice now, this time for me. Ben Hosseini is the consummate professional and a pleasure to work with. Kambiz Yazdanfar is also a pleasure to work with in his roll as Finance Manager knowledgeable and informative. We had a slight hiccup in the purchase of my new GLC and they both worked extremely hard to get everything right for me and my first Mercedes. Highly recommend them both.

Excellent customer service before, during and post-sale. We would gladly recommend Ben Hosseini to any of our friends who are in the market for a luxury vehicle.

Can t deliver. Wasted six months waiting on a slot to order our Sprinter van with Jim Plank of Mercedes-Benz of Westminster. He would never give us a status update and when pressed stopped returning our calls and emails, very unprofessional. Do yourself a favor and don t waste your time trying to order a van with these guys.

Talked to Ryan Strimbu about replacing my 2007 Lexus. Cool guy. Very smart and helpful. And the dealership is nice enough to live in. I will be back.

I was in there February 5th to look at a Smart car. Steve Litwin went out of his way to locate the car I was looking for. He drove it up to the door for me. (I have a disability) And it was a cold windy day. He went over everything the car offered and took me on a test drive. He worked very hard to get a deal for me. When I left the car only had 1 key. Steve ordered me one and had it delivered to the dealership. They then called and set up a time to come get the car and take it down to sync the new key and brought it back up north to me. Great experience I had at the dealership and salesman was great!!! Will go back for another car whether it a Smart car or Mercedes.

OMG I feel traumatized after visiting this place! I come in bcz I was losing pressure on one of my tire, I was sure it was cause by a nail so I thought let's have it fixed fast... my tire wasn't flat or anything like that, so nothing concerning, just loosing a little bit of air.
I'm driving an AMG model so maybe that matter into the agressive sales habits I've been aproach with.
They told me at first that the tire couldn't be fixed and that I need to buy another tire, then that is patchable, the head garage guy come trying hard to make me buy a new tire and trying to convince me that I actually need to buy all 4 tires bcz my car has different tires... so from one tire I'm ending with 4... (btw great sales aproach) everybody was super nice (until the moment I told them I wont buy new tires and I only wanted patched), they told me they will give me a courtesy car for the time they will work on my car (around 1 hour)! As i said i told them I wont buy a new tire and everybody flip over on me... the courtesy guy start yelling that "I wont give her a car"... " I wont do it"
At this point I'm completely shock... ok so bcz I wont buy you the tires I'm suddenly not a valuable customer anymore...
Not mentioning that I had my toddler with me the whole entire time...
At least if you dont care for me have a little bit of consideration for my little kid!
I'm ending up walking with my kid to the closest place in 90 degrees outside until they patch my tire! I couldn't deal with them anymore!
I dont know if they treated me like that bcz I'm a woman with a kid and believe they could trick me into buying everything that they wanted me to buy or what was their problem but I never never been treated like this in my life!
Let me tell you something "guys": you cant judge a customer by the car they drove! Dont you think I was ending coming back for service anyway? And the most important thing BE RESPECFUL TO A WOMAN!
I had 2 AMG but I guarantee you my next car is going to be an M series!
Shame of you!

I needed to put my college aged son into a dependable used car as we are on the east coast, to far away to help him if he gets into trouble. Josh Grimm of Internet sales was immediately able to help us find an appropriate car and assure us of its history. He then made the long distance closing process painless and quick. Thanks to MB Westminster for letting us sleep more peacefully re our car selection!

update this is a reply to the dealerships reply, I called and left a message with a manager and I asked Rosalie a receptionist to give my contact to the owner, left my phone number and email and never did hear from them. be careful when purchasing a used vehicle at this dealer, I recently purchased a vehicle after a few days the touchscreen stereo with navigation so not a cheap replacement started going blank nothing would work not the screen or the buttons sometimes when I'm driving sometimes right when I start it up and the transmission seems to shift weird at times usually on a hill. I let the sales person know about the problems and accused them of knowing about the issues he said the techs get paid to find problems so they are very thorough when inspecting their vehicles, he said theirs do the same thing and that I could take it in to a dealer and have them hook it up to their machine for a diagnostic but it would probably cost me to do that. I spoke to a manager and he gave me the same run around about their techs and said he would have the sales person contact me again because he wanted me to be happy with my purchase. the sales person contacted me again and I asked if I could return the vehicle since their were issues with it, he gave me the run around about the techs being thorough and getting paid to find problems and their was nothing wrong with the vehicle according to their "thorough techs" never did here from them again. even some of the small dealerships offer returns, not what I would expect from a high end dealer. very unhappy with this dealership.

Always wonderful service...and I love how the wash and clean the inside of my car before returning it!!

I have a 85 Mercedes 190e 2.3 that I've been working on and I always come here for parts. the parts people are very nice and helpful and they need to be recognized for their performance . Right now Im saving up so I can buy a brand new Mercedes From this dealer ship just because how well they treat me !!! Keep up the good work parts department. !!!! The lady's that work in the front always say hi and smile and make me feel welcome. I had my old Mercedes worked on at the dealer ship and they were fast at getting my car fixed !!! Thank you Bob and Mercedes of Westminster !!!!

Spoke to a Hayden Roberts in sales. Introduced myself with a very hispanic name. Mentioned a specific vehicle model I was looking for, he asked if I knew what that model was in a sarcastic type of way. I mentioned year price range and color. As he was scrolling through his inventory he mentioned he saw a car (but) that it was 40,000.00 as if assuming i could not afford it. He was not blatantly racist but I felt that he was subconsciously, without even knowing taking jabs at me. He mentioned he would call around and follow up. I never herd from the man ever since. In my opinion a solid business man should never assume who does and who does not have money. Fellow latinos please take your business elsewhere if your shopping for a Mercedes Bens.
Kindesr regards,

Incredible customer service! The best I have experienced.
Megan

On January 12th, 2013 Ashley helped me with the service I needed for my Mercedes Benz C300 and she was extremely helpful, polite, and efficient. I definitely recommend MB Westminster and I will be a returning customer! :)-Mo Khazani

Our family had been looking for a new grocery getter for months. Wolfgang went above and beyond in finding the exact car for our family in our respected price range. He was polite, hardworking, communicative, and made the whole process of purchasing, hassle free. We quickly became life long Mercedes-Benz family members, that s for sure! If you re hesitant, go see Wolfgang and he will take care of you!

We're on our fifth Mercedes, all from MB Westminster. Sales and service are easy and painless.
Win Lewis is our sales agent. He's a pro, had been here forever, learns what you want, and helps you find it.

Scott Casselman is our Service Advisor, and he's as good as it gets. Service particularly makes the ownership experience as easy as it could possibly be, particularly the valet vehicle pickup and loaner vehicle dropoff. There's nothing I could think of to improve. Note that we left Jaguar (after four great Jag cars) because the service experience had become painful and difficult.

Just Thursday, I made a calendar mistake and dropped my car off a day early for scheduled maintenance. No one said a word, they got me a loaner, and it wasn't until later that I realized it was the wrong day.

This is the best car dealership I've ever had dealings with.

Definitely a customer oriented business and exceptional service department.

Excellence services. Always good. Never disappointed. We're bought 7 car total here . Now we still have 2 AMG . Love this place so much . Even we live in Colorado Springs. Still drive up here for services

Communicates well, and takes care and priority of its consumer's.

We had a good experience buying our new Mercedes from Jeff McDowell at MB Westminster.
We had to go out of our local market to find the car we wanted.
We found Jeff to be helpful and informed about the selections available and he was willing to stay late to complete the purchase.
They offered us a fair price and a good trade in for our car
Thank you Jeff and MB of Westminster

I just want to say I Love my SMART CAR. Its fun to drive, I can go over 300 miles on a full tank which is about 10 gallons, it can go places other cars can't trust me. It gets all kinds of comments. And it has more room on the inside than you might think. And its do darn cute. Thank you Mercedes-Benz Kristie Anderson

My friend bought a car in this salon. After three days of using the car, the first breakdown occurred. On the service, the workers showed themselves not to be the case. But this is not the most important thing after a serious breakdown the workers of this salon refused to do repairs under the guarantee and on the offer to give a written refusal answered "I do not want to talk to you!" - It's just a shame !!!! Do not buy cars in this store

Scheduled "A" service weeks in advance( took 3 phone calls to schedule). It's a 3 hr service I was told. Got there after 1 hr commute to be told car would not be done until next day. Asked if they could drop car off when done. Answer - yes but that would be 4 days later. The dealership is made successful by the service you receive. This isn't service. They are now picking the car up at the house in two weeks, and I wonder when I will see it again. 4 hr window just to pick the car up so you know it won't be same day. Another week to get it back? I'll take my business elsewhere if that is the case.

Kandy was very professional and had a wealth of knowledge regarding the variety of Mercedes models. From start finish Kandy made my search for the right vehicle easy and made me feel at home. GO BUY A CAR FROM Kandy!!

Bought ML350 at Westminster and bought the service package as well, everytime I brought my car in for service few months later I need either, more oil, engine fluid or wind shield washer.... oh my gosh.... and one more thing if you call in for a small service they would have said " it gonna be an hour" sh''''''" other MB tell you... ok just bring your car in,,,,only take 10 min while you wait.... i will never come back to this dealer nor tell anyone to go there as well" they rip you off... shi''''''t service.... { people... pls do not go to westminster for car service...

After spending tens of thousands of dollars because of their incompetence - the manager said he would look over all of our paperwork and see about what they did wrong and what they could do to make things right ... That was the last time I heard from them -
Finally just sold the car, it was worth the loss to not have to deal with these people ever again.

2014 Sprinter. Linda and Richard did an excellent job of keeping me informed and explaining the details. The price was fair and the service was exceptional.

Out of all three Mercedes Dealerships in Colorado, Mercedes Benz of Westminster is by far the best! I love my car and I love my service department.

They didn't seem terribly organized but they worked hard to make up for it. I was very frustrated, but they still have my business.

I went in to look at a 2017 Honda Accord Sport with Shekhar Williams and besides the car being prestine his service was so exceptional! He really made me feel very comfortable and the whole experience was very easy. Buying a new car can be a little nerve wrecking but I felt at ease and everything was quick and easy. I was able to finalize everything the same day and leave with the car on a great deal thanks to Shekhar! Not only would I recommend this dealership but if you go make sure you ask for Shekhar!

Terrible service department. Nobody ever answers the phone or will call you back

Great Service as usual! Super easy to deal with, and all the details are spot on.

I needed two rims replaced because of Denver Potholes. They got my car done before the weekend and sent someone to get me since I did not have a ride. They fixed the car and then also cleaned my car. Very nice and I appreciate the rush job!!! Thank you very much!!!

Poor Communication.

I thought I would give this dealership a chance again after multiple poor service experiences on my c63 AMG a few years ago. They got in a vehicle I had interest in. Long story short they screwed me again.

Mercedes Benz of Westminster is far superior in every way. I don't know why I thought the experience would be any different.

Linda was, as always, absolutely superb. I'm, again, giving her 1,000 points. She deserves every single one of them!!!! I'm working with another major corporation on a service matter right now and have wished every day that it had customer service representatives with skills somewhere close to those of Linda. Sadly, it does not. She's in a class by herself!!

Ken Baker

These guys are the best. Great dealership. Nathan in service is a rock star!! A+++

We had the best service here at Westmister with Shekhar and Tomas. They are the best of the best. This is our 3rd Mercedes and we couldn t be happier.

Just recently purchased a vehicle and Ryan Strimbu was very knowledgeable and attentive during our visit. He was very quick to respond to all phone calls, text messages and emails during the process as well. We really appreciate everything that he was able to do for us to ensure our car buying experience went smoothly!

WARNING - Do not buy the newly revamped Mercedes Benz E class from Mercedes Westminster. I have had the car in the dealership six times for the same issue. They have a ton of electrical issues. I now fall under the lemon law but they won t follow the law.

In addition my window wasn t working properly and on the forth visit for that issue they finally replaced the motor in window. I have been a devoted customer and i am shocked at their lack of backing their product. #mercedesbenzusa #mercedes

Really way too expensive. I was quote one price for tires and brakes then they did the work and it was 400$ more. No one answered my inquiry on it. They charge way too much for diagnostics for people who have Smart Cars. I was told to look for coupons on their website but they have none for Smart Cars
All of them exclude the car. I got this car from a dealership who lied saying i could bring it to them to fix anything for free while I have my loan only to find out later they do not service them and I had to go here. I am not high income. I cannot afford this service station and was completely made to feel less than anyone to ask about services. Terrible prices, rude clerks and they will overcharge for everything.

I have been blown away by the people and the service at MB of Westminster! They go out of their way to make my experience seamless and enjoyable. Whether it is making a purchase, getting service done, or simply answering my questions, they make it easy. They have a client for life.

My experience with Crystal Hopp at Mercedes-Westminster was amazing. She was the BEST sales agent I have ever dealt with in buying a car, or anything for that matter. The experience from the moment I went into the dealership from the time I walked out (drove out in my new Mercedes!), it was stellar. Crystal has also kept in touch with me after my purchase which makes me feel valued and appreciated.

THANK YOU!!!!!!

Great job by the group. John was very knowledgeable with the inventory on hand was a able to walk us through the CPO's very quickly and explain the differences. This gave us the confidence that we were purchasing the right product without having to tie back to the vehicle listing on every little question. The GM was very nice to meet with us and discuss the purchase. Crystal did a great job of walk i ng us through the vehicle and it features.

Multiple mistakes by the service department on several occasions. Sales team is dishonest and changes their mind at the last minute after they have you 95% complete. Go elsewhere for a Mercedes.