Mercedes-Benz of Westminster Reviews

Ernesto did everything perfectly. He made me feel comfortable and gave me my options. Letting me decide what needed to be done with my car.

Bought new here in 2017, and had a few recalls resolved, but discovered my tires were wearing oddly (needed replacement at 13K). When I complained, I was immediately told the factory alignment settings were wrong, and to come in for a free alignment. When I did, they also gave me an estimate to replace all four tires at $1000. I took offense to that, and asked them to comp two of them to be "fair", and I would pay for the other two.. After that, I told them the alignment still didn't seem to be correct, so they did it again. At my next service, I mentioned it still did not seem right, but they would not comp another alignment, and assured me that "if it doesn't pull it's fine" (It never has pulled, but when I sight my laser along the edge of each tire, the toe appears WAY out. Now, (9K mi later) two of my tires are bald on one edge again - same as last time!
I checked the MB owners forum to discover 203 postings of the same issue on this year & model. The postings claim that the MB alignment specs are to blame, and that some dealers use modified specs to resolve it, however, this dealer is apparently unable or unwilling, to correctly adjust the alignment so that I can get acceptable wear from my tires :-(

5/30/19: It's been SIX days since I called per the "canned" invitation in the owner's response (Kevin Steward), but any complaints to that phone number will only get you voicemail, and your calls (like mine) will NEVER be returned! It's also futile to email them - NO response since the early May 2019. I did reach the service manager; he said I should contact the US Mercedes headquarters about my alignment problems! I'm left with few options since I'm being blatantly stonewalled. I suppose small claims court is my next move, where I will prove that this dealer acknowledged that they "have chronic problems with alignments on my model" and as a result, my tires prematurely require replacement EVERY year!

My wife and I really enjoyed and appreciated our car buying experience at Mercedes- Benz of Westminster. From the moment we walked through the front door the entire team was courteous and caring. They were attentive to our needs and desires without begin pushy. Our salesman Matt was patient and only looked to show us cars that we were interested in. Shopping for a car can be a strenuous event but our experience at this dealership was extremely pleasant.

I recently had my ML 350 serviced at the Westminster location. One of the serviced items was to replace my brakes. Everything went as planned. About 2 weeks later I could hear grinding in one of my brakes and proceeded to contact Mercedes and let them know. They scheduled me the next day to have a technician take a look to see what he could identify. I delivered my car to them at 7:30 am and elected to have their courtesy shuttle get me to work. They contacted me later that morning to let me know they could not duplicate and get the same grind as I heard. The problem must have dislodged itself when they examined the brakes. I had requested the shuttle pick me up around 3:30 to get me back to Mercedes, where we proceeded to try to duplicate the grind I had been experiencing. I was not able to duplicate. The services they provided me with were outstanding. The promptness in the evaluation of the problem, transportation to and from work, and the ability to drive away from Mercedes knowing that what ever made the grinding sound, is no longer present just reaffirms my loyalty to Mercedes of Westminster and their service department.

DBorja

I just purchased my second Mercedes from MB of Westminster. Shawna has assisted me both times.
She helped me find the right car and made the purchase experience go smoothly and flawlessly.
I will buy from Shawna again!

I just called and asked to be transferred to their repairs department and line would just ring and finally someone answered and just hung up on me. Thank you for your help.

Had a great first experience with the service department. I worked with Steve Thompson and he went above and beyond to fit me into the schedule. The facility is also very nice, as I spent a good chunk of time there while the vehicle was being worked on. Had everything I needed to get some work done comfortably, while I waited. Will not hesitate to take my vehicle back the next time I need work done. Thanks!

Excellent service, thank you very much for all the attention.

Great customer service and fast, efficient service on the vehicle.

I am in LOVE with Mercedes-Benz of Westminster. I take my Smart car in for service there. The staff is wonderful, kind, and helpful. I used the complementary shuttle to get to work while my car was being examined, and Jimmy was such a wonderful driver and really fun to talk to. When I got back, the smart mechanic took the time to show me what was going on with my car and explain the work that needed to be done. Cory, my case manager, was exceptional and really helped me understand the entire process and all the charges on my bill. I was impressed with their professionalism every step of the way. The entire team went above and beyond. I cant imagine taking my car anywhere else.

We bring my 80s mom's car there for superb service, a 2018 C300. She deserves it, btw. :)

Great customer service!!!
Appreciated Shekhar professionalism and kindness!!!

As a return customer working with Steve, I must say in his absence Josh and Jared really took good care of me. Until I was contacted by Salom I wasn't even considering purchasing a new vehicle. So thank you to the entire team for making me feel as though I am a princess...

Nathan, my service representative, is the single greatest asset at Mercedes-Benz of Westminster. He is attentive and responsive to my needs. He never makes me feel like I'm asking for too much and always over delivers. This is my first Mercedes and Nathan in the service department has made me a Mercedes loyalist.

Linda is always wonderful to work with! I love the ease of getting service.

I recently purchased my second vehicle from Katie Oneill at MB Westminster. She was a delight to work with when I got the first car (which was totaled in a wreck) so I called her and told her I needed a new one. When we got there she had the perfect car waiting for me and had already talked to finance to let them know what had happened. We appreciate everything Katie did for us to get us through the process quickly. The entire staff have always helpful and a pleasure to deal with. I recommend anyone looking for a vehicle ask for Katie "Mercedes" Oneill!

This Smart Center was excellent when it came to customer service and knowledge of our vehicle. We purchased our Smart in Winston Salem, NC, but we wish we would've waited to buy it from here. This place is great! Special thanks to Linda & Justin!

Worst service experience ever!

once you got here, if you sign on that IPAD you are signing on your 3times overpaid service! these people are ruthless! they charge $9xx for an oil change! how come they can diagnose a car without even looking at it!

dont let this people to get your hard earned money!!

ask other dealers make your price comparision!

dont let them be more richer and make them think they are smarter and richer than you!

for once the service team delivered 100% on my 20,000 mile maintenance service. thanks everyone.

I have always found Mercedes-Benz of Westminster a truly exceptional dealership and service facility. The service consultants are very professional and courteous and provide UpToDate information on the service requirements including necessary replacement parts. Thank you!

Shekhar Williams helped us at the dealership and we could not be happier with the experience. Knowledgeable, great customer service without being pushy... Ask for Shekhar by name, he is awesome. We will continue to call him for our future car needs.

The overall experience was excellent. I have always found the staff to be courteous, polite, and very knowledgeable of their products. The reason for not giving five stars is the fact that the new car, 2015, was missing the second key and the owner s manual. This was not the fault of the dealer but rather their distributor.

I've been doing business with them for a long time. Very competent, attentive and courteous. Their entire staff is great to work with and it represents the brand very well.

Everything went as planned. Car was serviced and delivered on time. Thanks!

Called to ask for pricing for a set of new tires, salesman acted beyond entitled and rude. I ll drive to the Denver dealership from now on. No need to act like that.

They are the only game in town, and know it and act like if you drive a Smart rather than a Mercedes you apparently aren't worth their time even when you schedule an appointment and drive 50 miles to keep it.

To say that they were arrogant and condescending would be being nice about it. I will NEVER set foot in there again. My time is just as valuable as they believe their cars are and because I choose to keep my carbon footprint as small as possible is not a reason to waste my time.

We got the car back last week, it took them over a day to halfway replace the broken parts. The stereo system was stolen and the dash torn apart, I'm paying them to put it back they way it was not to do a substandard job of replacing the broken parts.

Over the past 40 years, I have purchased over 2 dozen vehicles. Of all the dealerships I've worked with, MBW is BY FAR the best dealership I've ever purchased from. Katie, Jared, Jeff, Linda, Eddie, and the entire MBW staff have gone above and beyond any sales person or brand management that I have dealt with. I have never felt pressured, they are always friendly and helpful, and they feel more like dear friends than a vendor after my money. I would (and have) recommended this dealership to anyone. It would be worth it to drive hours to use them over anyone else, even close by. Hat's off to you MBW! I commend you.

This is the 3rd Mercedes I have purchased here. Great dealership....great service department.

The entire process of requesting, scheduling, arriving and completing my service appointment was exceptional. The timing met my needs, and I really, really appreciated being able to to get away for a few hours in a marvelous loaner car.

MB Westminster does a great job on my ML350. Everyone is professional and welcoming!

My experience is always great here. My service advisor was Jeff and he knows anything and everything about Mercedes. My car always comes back to me in great condition with a nice wash! I m giving this dealer 4 stars only because every time I ask for a loaner they are never available. They are always out which is such an inconvenience when they are doing a service on my car for 6-7 hours or a couple days.

They are just the people you can deal with, professional, courteous, knowledgeable and very helpful.
I absolutely wouldn't go anywhere else, a very pleasant experience.

Loved working with Shekhar Williams! He was courteous and followed through promptly with everything! It didn't work out in the end, but he was quick to let me know what I needed to get done. I would definitely recommend him for business!

At Westminster Mercedes-Benz they do an excellent job. The customer service is outstanding and you don t just feel like it but you really walk away knowing that they go out of their way to look out for you. I don t live in the Denver area, but regardless I arrange to have all my work done up here when I am traveling for business. Nathan is great he knows his stuff and will take care of you.

I had a very positive buying experience with Steve Litwin. There were a couple of follow up items after purchase that he took care of well and has called a few times to make sure I'm happy.

We needed an emergency repair to our Winnebago RV. Burton Tuttle and the service dept. worked us in and had us back on the road to complete our cross country trip. Highly recommend this MB dealer.

We had a great experience, Marty is excellent, efficient and easy to talk to.

Everyone we worked with at the dealership was truly exceptional. We arrived looking for a "new" used car and the experience couldn't have been more pleasurable. John and Jeff really took the time to get to understand our needs and find us the right SUV (which was perfect) at a price we love. A great experience from beginning to end. Really a well managed dealership with an amazing staff!

Was sold a 2014 car just under 11k miles and some hours desperately needed breaks already and was still sold I would think if someone is shelling out for a car from a reputable dealer the car should be up to standards with that dealer other wise why go to them I could get same car cheaper with same problems from other places thought I was paying for quality guys not

Excellent experience; knowledgeable, courteous and very professional

We went in on a Saturday knowing pretty well what we wanted but not knowing if it was available at that time. Win Lewis took us directly to a car that was perfect, and in fact exceeded our expectations and requirements. The whole transaction from first entering the building to driving our new Mercedes home was seamless and efficient. Highly recommended!

Their Service Department Team is awesome! Linda is the best and her friendly service and prompt return call are expectional.

Great service as always- and double great when it is a problem. They never cease to impress me with their willingness to fix any warranty issue without question.

We serviced our sprinter van here today. Steve and his team were beyond professional and friendly. I felt taken care of, and the van is as good as new. Thank you!

I like that I worked with Jim for 5 months and never felt pressured to buy until I felt ready. I love the Sprinter and look forward to outfitting it in the coming months.

I had an unfortunate issue with my sprinter van, the service guy got me in fast and efficiently. I appreciate the time and attention. It was a tragedy for me and the service department really helped out. Thanks!!!

They are OK - Parts dept needs a vin # regardless of part which is insulting to their clients intelligence. It is simple data gathering for their interests and at the inconvenience of their potential customers.

Great service, fast, accurate, online bill signing via my phone, and free top of the line new loaner cars. What more can you want?

This is my third Mercedes in a row. I am very pleased with the car and especially with the Mercedes Benz of Westminster Dealership staff who work hard at making the purchase and user experience a real joy. I feel truly welcome at the dealership whenever I am there for either service or looking to test drive and/or purchase a vehicle.

We've dealt with this dealership since 2009 when we purchased a year old 2008 ML550, which we recently replaced with a used 2014 ML550. Both cars had low mileage and were an excellent value. The sales department is very knowledgeable and makes purchasing a car a pleasurable experience as opposed to the usual "hassle" at most car dealers. We've received excellent service. Our service advisor is Linda Konecny and she is just awesome. The waiting room is large and comfortable and stocked with treats, including those delicious miniature bundt cakes:) They go the extra mile - they've delivered cars to us several times all the way to Breckenridge CO. I'd rate this as one of the top dealerships I've dealt with. The other one was Rasmussen BMW in Portland OR. They were recognized as a BMW Center of Excellence. If Mercedes had such a rating. Westminster Mercedes would receive it.

I will give a rating 1 because,Our rental vehicle breakdown they fix it for $4000.For a major repair like that they suppose to give a loaner vehicle.they didn't provide that,we force to rent a van from enterprise.they don't even give credit for the rental.And also they offer free delivery of the vehicle to our location before the work start.but they change their mind after they finish the work.there price looks to me 15% more than other dealers.

I had a service appointment at 8 am at commercial vehicle service and was received promptly and put i line for diagnose of the engine light on issue of our 2017 Sprinter Van with 4000 mi. After waiting 3 hours for the cause I had to contact the customer care to find out what was going on..
As the correction of the issue took another 2 hours and covered by warranty, I was surprised Mercedes didn't recycle at this location.. Hope to see a more environmental attitude and a loaner vehicle for personal customers even if I have a commercial vehicle.

Our experience in purchasing our CPO CLS was absolutely first class and we will definitely be back in the future to purchase our vehicles.

Treated fairly and courteously by everyone of the employees!

Got my sprinter a few years ago the sales team was great and assured me that I could get my car washed there. Came 2.11.19 for my sprinter Van wash. Which I have done maybe 3 times in the past. Burton Tulttle greater me, I told me that they do not do sprinter car washes, also started mumbling and telling me how cold it was for a car wash. I understand these guys are busy, but I do not understand why he lied. Silly me, I even wanted to buy another sprinter van from them.

Had a great experience purchasing our 2019 Sprinter. Worked with
Jim Plank, who is as professional a salesman as I have worked with.
I have a pet peeve with people who don't return my calls. Jim always
did and answered all my questions in a very timely manner. Will work
with Jim and Mercedes-Benz of Westminster with our next Mercedes
purchase.

Thank you Jim for a super experience

David Cook

This dealership is worthless, you would expect a brand of this caliber like Mercedes Benz to have the best of the best working there but it's the complete opposite, everytime I'm up there it's a head ache and I have to pull strings and beg to get any help at all. But this transaction takes the cake, I pulled up to pick up my vehicle after having some work done, I made numerous phone calls to make sure everything was set when I arrived because their service department closed at 4. upon arrival at 4:20 it took more than an hour to get a hold of someone to help me I had to speak to a total of 5 different people that approached me because every one else was to busy on their phones to help. They gave me the run around until I finally spoke to Greg weiler, After over an hour of waiting Greg approaches me laughing in my face saying "we couldn't find you check" when I clearly specified on the phone and in person that I had the check on me, this entire thing was a big joke to him. At this point I was beyond frustrated and when I expressed that to this gentlemen all he could respond with was "well we're gonna have to ask you not to come here any more" then he had the audacity to tell me "try out another one of Mercedes 3 locations" he was absolutely no help, he was rude and I felt belittled by a used car salesmen. He is not a people person and his customer service skills are lacking to say the least. I'd advise potential buyers to look else where if you are considering buying a car. They are real nice to you when it's time to sell a car but once that is over with they push you to the side if you aren't "Socially Acceptable" or a "Regular" Scott Casselman Is the only helpful person there that cares about his business. Terrible place of business and I'm not the only one to have bad experiences. I don't recommend this dealership BE AWARE

Love that they treat me with respect and take care of my C400 without trying to sell me things my car doesn't need. I like they communicate over texts so I'm not getting bothered at work with phone calls. I've had a really good experience with the service center and will keep taking my car back when it needs work.

Very accomadating parts personnel. Brought in fuel pumps bought from an online Merc. dealer and personel helped to explain how the revised fuel pumps should be installed.
Most dealerships would tell you to take a hike.

Thanks Chad and Peter for your help.
Would recommend to anyone with a Merc.

Was very disappointed in the service department last time I dealt with them. Manager didn t make up for it and frankly I ve lost a lot of respect for Mercedes in general. My next care most likely won t be a Mercedes as a result.

We have 4 sprinters that we drive from Glenwood Springs and get serviced through Steve Thompson. Steve has always followed through with all our service calls and with airbag recalls. His communication is point on. Very pleased with his professionalism.

Customer service experience was exceptional, especially Bryce, he was incredibly helpful.

Moved here from Virginia. This dealer is nearby and works for me. If you have a Mercedes it's not going to be cheap. That said, Steve was great from first phone contact to end of my Sprinter's service. They seemed thorough. I waited in pleasant lobby and it took awhile but reasonable. Positive as expected!

Steve Thompson in service was amazing to work with. Thank you

Our experiences with MB Westminster has always been very positive. Our sales represenative, Katie is very knowledgeable, outgoing and extremely plesant to do business with. We have never experienced any pressure to buy nor has Katie ever tried to oversell. Never felt rushed to make a decision. She seems to know intuitively the best fit for us.

The only non-positve thing about t h e experience is that it takes soooooo long once you decide on your purchase to get the paperwork done. MB Westminser is no worse than any other dealer in this catagory, Just seems to be the norm.

Awesome customer service Jim Plank was very personable and listened to me. Thank you Mr. Plank.

I have always enjoyed the level of service I have received at Mercedes. The rental car is always ready, I can enjoy coffee, and use the internet to conduct my business. My car is always cleaned when the service is complete.

The best dealership ever!!! These guys do a great job to earn your business. I've purchased my last 9 vehicles from them and I live six hours away... They must be great!

Excellent experience. We liked how Win Lewis handled the whole process.

Linda was my customer service manager. She loves her customers and she loves her job. Once again, I had a first class experience in terms of speed, quality and communication -- just what you would want and expect from a successful, customer focused Mercedes dealership and service center.

I always get exceptional service at this dealership. Linda K is my service rep and she is awesome. I usually contact her directly when I have questions or need to schedule service. She makes certain that I only get the work done that is needed. Being able to get a loaner car is a nice perk, especially if my car needs to stay in the shop for a few days or even just 8 hours.

Wonderful experience! Steve Litwin was incredibly helpful and knowledgeable. He completely understood what I wanted and made wonderful recommendations. It was an pleasant and easy experience and I love my car. Thank you so much!

I have a Winnebago ERA on the Mercedes Sprinter frame. I made an appointment for my annual service for 6/28 and dropped it off the day before. I asked Seth if they would give it a wash when they were done and he said sure. He said as I was paying almost $1000 for the service, he would find some tire black for it too.

I received a text about midday saying that the vehicle was done so I paid the bill online and then dropped by after work to pick it up. When they brought it around to customer parking I could see that it had not been washed. The guy said he could have it washed in 15 minutes but I was in a hurry and there is no way to wash that vehicle in 15 minutes. So, I told them I would pick it up the next day after work.

When I arrived the next day the vehicle was parked in the customer parking area and it had still not been washed (just look at the chrome strips in the pictures I took when I got it home). I think the guy was mad because I didn't just take it and so he just parked it in customer parking for the night. They never did wash it. I am concerned about taking my vehicle back to this dealership again as who knows what else they said they would do and then didn't do?

What a nice and professional group. My wife needed a new vehicle and decided on a Mercedes. Ben took the time to help find the right model to fit her and locate one through their network of dealerships. Several weeks later her vehicle arrived and they spent the time going over all the features. They even helped sync her phone to the vehicle and setup the app for it. Thank you!

My experience with the purchase of my 2015 C300 was a very good one. From the staff at the entrance, to my sales representative, Jim Plank, to the financing department and finally to my introduction to the ins and outs of my car, all was done professionally, personably and thoroughly. I would highly recommend Mercedes-Benz of Westminster. They have the car purchasing process down perfectly!

Dmitri was an excellent representative for Mercedes-Benz of Westminster. We bought an electric Smartcar and Dmitri was with us every step of the way; from our first contact to the final step of handing over the keys. He was very professional.

Overall I was disappointed and didn't even leave with all of the work I needed to get done when I brought my car in to be serviced. Maybe I expected too much? But as a Mercedes dealership I thought they would have a very high level of customer service - but overall fell flat for me.

My experience was OK. I moved to CO recently from NY and this was my first time to a Mercedes service center in CO. First thing, i scheduled my visit around 1 week in advance and they told me they had no rentals to lend out to me (that had never happened in NY but fortunately i have a work truck so I said it was alright). Service and Staff were informative and friendly and quick (per usual with MB). Service went well but pricing for replacement parts were very high. When I received my car after the service, my car was dirty and did not receive a detailing or a wash (something i thought was mandatory after a service, always detailed and washed after service in NY). So overall it was fine but definitely sub-par for Mercedes being a high-end company and being known for their industry standards of excellence.

Getting auto work done never seems to be a fun or enjoyable process but somehow, Steve Thompson makes it so! His personalized and professional approach takes the worry and sting out of car care! And, it helps that he is super efficient and the work is performed well. Big thumbs up for Steve Thompson!

Update - June 2020 - As always, Steve Thompson and his crew came through for me! Work on my vehicle was done well, on time, and with friendly, professional service.

Very helpful in finding current model electric car, the Smart cabrio. Check 'em out. Get yours today!

Steve and the crew over at Mercedes Sprinter Westminster really took care of us when we were having an issue with our Sprinter right before a big driving trip. There was an issue occurring that was hard to duplicate at the dealership, but they were able to fix the problem due to their knowledge and familiarity with the vehicle. Definitely would recommend reaching out to Steve and the team at MB Westminster if you need service done on your Sprinter!

Angels come in all sizes & shapes with many skills to solve the dilemmas we run into. One (Steve Thompson) of my two angels appeared on Friday June 21, 2019 around 5pm. He answered my phone call, listened patiently to my problem (very limited power when going up hills) & told me to come in tomorrow & he d try to squeeze me in. How magnificent that the Sprinter shop does service on Saturday! Since I was traveling thru & on my way back east, he heard the desperation in my voice. There was no guarantee that I would be able to be seen but it was worth a visit. I arrive at 8am & his tech (Tyler) was indeed able to get me in on Saturday afternoon. The RV is on a Sprinter Chase & has 230,500 miles on it. It needed a resonator & a special hose. Joy of joy - they had the parts. During the hours I spent in their elegant lounge, Steve popped his head in to give me progress reports! How terrific to know that someone else besides me was thinking about the situation & staying on top of it. I m extremely pleased with the entire operation and very impressed with the thoughtful of these two guys ~ highly recommend this dealership. Lucky me that Steve was on duty & answered my call.

all things addressed nicely and promptly. Courteous and engaged employees

My experience with Mercedes Westminster was awesome! They got me in very last minute and help get me back on the toad ASAP as my band was trying to get from WY to TX for a show. Robert Ward was our guy and helped advise and get us back on the road safe and good to go!

John Mattis did a wonderful job with our experience!! We were never pressured, and he proved to help us through all of our questions and concerns. It was a very pleasant purchase, and we are confident with our choice thanks to John. We will definitely be going back for future needs.

Very good as usual! Efficient, concerned, professional and polite. Wonderful

I could not have been happier with my experience here!!!

We have not finished our "experience" with the dealership. We have to return to have our airbags replaced because they were unable to do this on the day we were there.

I love my car that I bought from here. We drove it to cali last week and smooth sailing!

Great professional, nice, and polite staff. My loaner car was ready as soon as the paperwork was done. Picking up my car process was smooth. The repair price was reasonable.