Mercedes-Benz of Stoke Review

I ve experienced better customer service taking an item back to Argos and being told it s non refundable. Honestly, if you want to be ignored, be told you should appreciate what they are doing for you and allowing you to believe your car window has been open all night in their car park with no response, then pop in to Mercedes of Stoke. Oh and for good measure, if you also want to be made to feel your dishonest and told after you ve bought a car from them that you lied to them about your part exchange and you should be grateful they didn t change the agreed part ex price, pop in to Mercedes Stoke.

If anything goes wrong when you get your pride and joy home, don t upset them as they will tell you it was your fault and the problem wasn t there from sale.

I forgot to mention! If you re lucky to get a courtesy car, you must be grateful but you will get a dirty car with someone else s socks and used face masks potentially with dose of covid inside but it s ok as you get a white plastic shower cap over the steering wheel and a covid secure sticker. I had to clean thr courtesy car as I m not that comfortable with other people s dust/dead skin over the dashboard and mucus splatters over the rear view mirror. You may be lucky and get a pack of left over cookies too. Excellent service.

Be mindful that when they say oh this is an ex Mercedes managers car, it s been well kept it s likely to be a Mercedes lease car that has been driven like a lease car. I believe it is now compulsory for dealers to make clear a car may have had multiple drivers but they get out clause is to let you believe it s a fancy manager car driven from their home to the dealership. They actually have no record of any approved repairs because as a lease car you can take it anywhere for a sneaky shoddy repair before handing it back.

You can t beat the pre sale customer service. You get a nice keyring worth so much but it s free for you, they change a tyre as it wasn t to their sale standard to find out it had to be changed anyway because it was dangerous. Just pop in to Mercedes Stoke. Although I must admit that I did go out of may way to provide very positive feedback on the same member of staff that has since let me down.

So to recap, want to be ignored? Told to appreciate what they do? Told your car is a special managers car? Told your dishonest? Pop on in to Mercedes Stoke.

I wont share the sales executive name (I m not sure what the executive part refers to) as that won t be fair and I m hopeful not everyone there is the same but they have allowed this person to represent their company so managers there seem to be content with people like this.

This is my own experience and I have been honest but I m sure not everyone will experience the same. Good luck! Just remember, Mercedes are mass produced and the car you really want will always be at another dealer if you feel you can t miss the
opportunity with Mercedes lookers of Stoke.

Edit - you ll also notice that Most of the replies from Mercedes Stoke are only to customers with 5 stars. Brilliant.

Great experience as always
Customer service absolutely brilliant

Joke of a car dealer. Absolute shambles and do not know the meaning of the words 'customer service.' Complete embarrassment of a dealership.

If your under 40 don t come here if you not wearing a suit don t come here if your not from east Buckinghamshire don t come here, they seem to think they only people with money are old people. Staff are rude and customer service is shocking. I would avoid and try knights bmw they make you feel respected and looked after.

Really shocked at the behaviour of the staff in here. Without uttering a word to a member staff the first thing that was said to us was "used car?" Implying we couldn't afford to be there before even considering us as customers. What makes this interaction even worse is that that it was said by someone at least 10 years younger than us in a demeaning tone of voice and body language. Both myself and partner just turned around and left without bothering.

Poped in for a new map's SD card for my A class. Showroom looked very clean and smart, all the staff were wearing face masks and observing social distancing. Some very beautiful car's for sale, don't linger to long you'll be buying a car you probably don't want....or need, but what the hell treat yourself.

great fast service, Andy and Malcolm from service department exceptionally good.

Staff are helpful and courteous. Whole experience of buying a Merc is like no other

The young lady who saw me was really friendly and helpful, offering me tea and biccys. Unfortunately, I was sent there for a routine repair estimate from the MB call centre. The young lady there, then told me the service manager said I More

First class outfit. Recently purchased a used vehicle and the process was faultless. Being an approved Mercedes dealer I would expect good service, and I wasn t disappointed. The sales team are approachable, not too pushy and genuinely seem keen to help where possible.

This is the first Mercedes I've ever owned and I don't normally bother with authorised dealers in general. However, will be more than happy to continue using Mercedes Benz Stoke from now on.

Only used the parts department but i have to say the staff are very helpful indeed.

I was impressed as usual by the helpful attitude of John Handcock and all the staff and, on this visit, by the thoroughness of the Covid-19 arrangements. I felt safe waiting in the well spaced seating area in the emptied showroom.

It was very helpful to have the opportunity to talk to the person (Sam) who actually would and did repair the car beforehand and afterwards. All was explained and went well. That is as good as it can be.

Appalling service, previously used Mercedes in Manchester, who couldn t do enough to help.



Now I just want rid of the car, Mercedes customer service were previously wonderful, but now you have to wait on hold for 30mins and then get fobbed off. I will never go near this brand ever again!

What a great dealership fantastic staff and great customer care would purchase from here again special thanks to Della for a great service

Do like the staff on parts ,and Matthew is always helpful

Recently I inquired abut a used GLE salesman said he would phone back with details but never did, consequently I have gone elsewhere.

Waited a week to test drive a car, chased it up twice in the showroom, promised numerous phone calls to sort everything out which never materialised, only to find that the car had been sold the previous week. Very unimpressed

Nice to meet up with colleagues & friends even if this was a business visit.

Brilliant Dealership, we didn t get pounced upon as soon as we arrived, we looked around, a rep approached us (Adam Forrester) he was really helpful and not too pushy, we purchased a car from him and would most certainly do so in the future.
Couldn t recommend this dealership enough.

Nice staff
Good selection of vehicles

I had the pleasure of purchasing a brand new mercedes benz from mercedes benz of stoke i must say the service i received from them was faultless i had the pleasure of dealing with Adam Sherwin for which nothing was too much trouble for him to do for us, i would definitely recommend mercedes benz of stoke to all, also the coffee and biscuits were lovely as well, thank you all from Mrs & Mr Rowlands

Excellent customer service that goes the extra mile to ensuring you're looked after; exactly what one would expect from Mercedes. Naturally you pay dealer tax on servicing and parts, but that's all part of the experience. On a budget, go to Bosch/KwikFit. Enjoy the finer things in life, the dealer it is . Top job.

Very comfortable surroundings and very friendly staff

Cathy Tinsley is amazing at her job! Utterly professional, excellent product knowledge and so humble in her approach to her customers.

I have to say i was very pleased with my visit here, very friendly sales Man Just purchased a used approved E Class, drove away same day sorted all the paperwork no problems ,i think a fair price for my px im a happy chap.

Special mention to Graham Simm, who went above and beyond to assist me with my recent purchase of a Mercedes CLS. The service and professionalism went above and beyond, and Graham assisted in the full preparation of the vehicle to a extremely high standard. A minor fault arose when on the day of collection, however, this was dealt with promptly and fully resolved. Would recommend buying from this dealership.

A very well organised dealership. Customers come first. No messing about. Great experience.

Great service from the after sales team and I didn't even have to get wet walking inside as customer parking is under cover.

By far one of the best parts department I've come across. Full of knowledge and ready to advise and help you.
Would recommend the parts department of this place.
If the other departments are as good as the parts department then this dealership is top stars.

Always polite and they do a first class job on my car

Arrived for a pre-arranged test drive, but had to wait due to member of staff not having arrived yet. Car I was gets driving was pretty dirty inside which didn't give a good impression, but even more important at the moment when we are supposed to be sanitising everything to protect against Covid-19. Not impressed and considering other vehicles as a result

Excellent service and handover from Steve when collecting new A Class very relaxed and informative.

Always a friendly service! Motability is a very well run department here, I would recommend them highly

Very good, efficient and car fixed since my ask for any more

Very efficient and helpful staff very clean and well presented business.

I made an open enquiry for an A Class with a realistic budget and received a nonchalent attitude, and a link to the national website with no suggestions on specific vehicles.

Excellent service, polite and well experienced staff.

Went to bye a car a smart car when we got there their was no one around ,it was open some great car which I would of had one but no one seemed interested in speaking to me seem to be to buzzy. Brought a twingo that day from the down the road. So not a good experience.

Very arrogant stuck up .not very helpful
In parts department
But would kiss a** If you were buying a new car ..

Problem still not solved. I took out the 3 year plan, on year one they forgot to secure the oil cap. This covered my engine bay, the lane where I live and my drive. This time I mentioned that my command centre was faulty. I waited three hours and was told the problem was fixed, it s exactly the same. I contacted them today and was put through to the service dept, he said he d call me back, that was 4 hours ago. My service plan is up for renewal next month, I think they ve made my mind up for me don t you?

Ignore any negative reviews, we had superb service when we
purchased our GLC AMG. Special thanks to Steve Mc Nicholson,
in fact all the sales / reception staff were excellent !

After car I was interested in was sold , Jeff found a better speced car at a great price. Vehicle was delivered as requested at arranged time , flawless service and car was exactly as described , first class service , thanks.

Went to test drive the EQC. Had some excellent information about the car given to me by Adam one of the sales team, really helpful, friendly and had a good knowledge about the car. Would highly recommend coming here if you re looking for a Mercedes they are a great bunch

A very professional service and pleasant staff. The waiting area is relaxing and has plenty of refreshments.

Very busy people
Found a very informative person to deal with my query
Thanks

If you want to be ignored this is the place to be!!
Visited today ( 25th Feb ) , armed to buy a new smart car . We entered and of the 5 or so staff that were watching the football on the large TV not 1 said hello or acknowledged our entrance ,even thought they all looked at us on entry then returned to the screen. We then spent a good 20-30 minutes looking at the cars , reading the brochures etc . Still not 1 member of staff acknowledged us , or exchanged pleasantries. I must point out at this point that there were only 1 other couple in the whole of the showroom. I don't agree with the hard sell technique but this was just rude , to not even acknowledged the presence of customers. We consequently left having uttered not 1 word to a member of 'SALES' staff. We will be making our purchase at the next closest dealership. I would give 0 stars if possible.

Dealt with Adam, found him to very helpful and professional, Knowing that I lived a long Distance away he sent me a video to save unnecessary travel,
On the day of the hand over he was well organised, he took me through
The controls and checked that I was comfortable with them before leaving I would have no hesitation. In travelling this distance to buy a call from him