N Thomas

Review of Mercedes-Benz of Stoke

I ve experienced better customer service taking an...

I ve experienced better customer service taking an item back to Argos and being told it s non refundable. Honestly, if you want to be ignored, be told you should appreciate what they are doing for you and allowing you to believe your car window has been open all night in their car park with no response, then pop in to Mercedes of Stoke. Oh and for good measure, if you also want to be made to feel your dishonest and told after you ve bought a car from them that you lied to them about your part exchange and you should be grateful they didn t change the agreed part ex price, pop in to Mercedes Stoke.

If anything goes wrong when you get your pride and joy home, don t upset them as they will tell you it was your fault and the problem wasn t there from sale.

I forgot to mention! If you re lucky to get a courtesy car, you must be grateful but you will get a dirty car with someone else s socks and used face masks potentially with dose of covid inside but it s ok as you get a white plastic shower cap over the steering wheel and a covid secure sticker. I had to clean thr courtesy car as I m not that comfortable with other people s dust/dead skin over the dashboard and mucus splatters over the rear view mirror. You may be lucky and get a pack of left over cookies too. Excellent service.

Be mindful that when they say oh this is an ex Mercedes managers car, it s been well kept it s likely to be a Mercedes lease car that has been driven like a lease car. I believe it is now compulsory for dealers to make clear a car may have had multiple drivers but they get out clause is to let you believe it s a fancy manager car driven from their home to the dealership. They actually have no record of any approved repairs because as a lease car you can take it anywhere for a sneaky shoddy repair before handing it back.

You can t beat the pre sale customer service. You get a nice keyring worth so much but it s free for you, they change a tyre as it wasn t to their sale standard to find out it had to be changed anyway because it was dangerous. Just pop in to Mercedes Stoke. Although I must admit that I did go out of may way to provide very positive feedback on the same member of staff that has since let me down.

So to recap, want to be ignored? Told to appreciate what they do? Told your car is a special managers car? Told your dishonest? Pop on in to Mercedes Stoke.

I wont share the sales executive name (I m not sure what the executive part refers to) as that won t be fair and I m hopeful not everyone there is the same but they have allowed this person to represent their company so managers there seem to be content with people like this.

This is my own experience and I have been honest but I m sure not everyone will experience the same. Good luck! Just remember, Mercedes are mass produced and the car you really want will always be at another dealer if you feel you can t miss the
opportunity with Mercedes lookers of Stoke.

Edit - you ll also notice that Most of the replies from Mercedes Stoke are only to customers with 5 stars. Brilliant.