Marriott Downtown Kansas City Reviews

Superb! Excellent accommodations! What a great stay, great meal, and great view! A+++

The upgrade to the hotel is great. Beautiful place inside. WiFi is okay not so great at all. Poor connections even with reward points.

Great hotel and very clean. Close to Power and Lights and the Coference center.

Staff was great, customer service is excellent! They take very good care of guests!

Beautiful, historic hotel. Was there for the custom cutlery exposition.

It was great. Nice, comfortable rooms. Nice bathrooms and showers. Nice bar and lounge. Free shuttle available. Fast elevators. The wi-fi is slow. Friendly service.

Friendly staff, they helped me out when there was a spelling mistake for my reservation.

Thoroughly enjoyed my stay for the conference I was attending.

I really like this place. It's beautiful and clean and safe. I wish the mini fridge worked better, but other than that I'm really enjoying my stay.

Stayed in the east tower, room is in new condition, super quiet compared to a normal hotel room. The food at the hotel bar was better than years past too.

Staff was polite. The problem I had was they were missing hair dryer and only had part of the coffee pot. House cleaning was so so.

Excellent service friendly staff moderate price for a totally hygienic environment
Beautiful view

Good place for professional events Works good for our company

Water fall wall was awesome, fountains outside were calming, excellent bar area, upstairs chandeliers were beautiful.

Convenient location to find good service you can get to several places such as the auditorium and bartle hAll

Great room, friendly staff. They have a very nice (for a hotel) weight room and swimming pool if you want to exercise.

wonderful cotillion weekend. Father and Daughter Special night

The service I got was great, i had no problems with my room, the gym was well kept and clean and the food in the restaurant was amazing. The servers were nice and made great food recommendations.

Awesome room. Great view of the KC skyline. Located right in the middle of Big 12 tournament action.

Love staying in the main tower and the breakfast is also great! Dinner in the same restaurant is just ok. Location is great there is a lot of stuff within walking distance and the airport is a 20 minute drive

Beautiful hotel. Nice rooms. Great location, especially if attending the convention center. Easy walk to the Power and Light District.

Beautiful view! Wonderful central location! The lobby is super fancy. The rooms are a little dated, but nice and clean.

Best elevators ever. Time for the rooms to get remodeled.

Uncomfortably tiny beds, it took us 25 minutes to get an elevator to come to our floor when we were leaving. The only saving grace was the valet manager, he was amazing.

The hotel was nice for a Marriott. Although the room I got was not recently updated it was still okay. The only thing I would say that disappointed me is that they charge to use the PC's in their business room. Also the pillows had a sweaty smell. Employees wear nice and helpful, location was also convenient.

A very disappointing stay for the price. The location in downtown KC is good - right near the Convention Center (but there are half a dozen hotels in the same block, so you might want to try one of those). The room itself was no better (and in some ways worse) that a Quality Inn: a king bed room with a tiny tub, no refrigerator, and no free internet (Really? I have to pay for internet when I'm already paying $163/night for this dinky room? Way to add insult to injury). The attached restaurant was under construction, and there aren't a lot of restaurants nearby, so I ordered room service the first night. Prompt but mediocre, way overpriced - pretty much standard for room service, no biggie. The service was okay for a very busy weekend. Overall the hotel was very disappointing. I don't think I'll ever be staying at a Marriott again, certainly not when I'm in Kansas City.

My stay here was insane. Parking was closed and I had to park across the street and pay to park. Then I find out my convention has been moved to another building on another block and I have to take a maze to get there including going up 2 floors, crossing a crosswalk over the street, then down a floor, across the building, down 3 more floors, and in a basement with only one bathroom for everyone there! Not only that but they jipped us on the food that was being served and several of us didn't eat. After that experience, I feel I do deserve a refund. Short story: Don't book an event here.

Nice big room close to free shuttle thru city and power & light district.

Beautiful views, nice clean rooms, amazing fitness center

Very nice hotel. Close to the convention center and power and light. Great location for convenience.

Stayed in room 1633. Good customer service, but dated. Enjoyed my stay

NEVER STAY HERE!

I travel a TON for business and this was my first trip to Kansas City. Upon arrival, I was offered a government rate at checkin by the desk clerk because I am a government employee and that is the ONLY way I can stay at the hotel. It need to be understood that had the front desk clerk NOT offered the government rate, I would not have stayed there but since I'm a rewards member, I wanted to give it a try to see if they had a room at a govt rate.

After checkout, I received a bill for the FULL PRICE! I was astonished! After speaking with the hotel about this SEVERAL times, they have called me a liar and refused to honor the government rate that was offered to me at checkin. They have said it is my fault that the rate is not honored because I did not get it in writing.

I am a frequent traveler for my government job and only stay exclusively at Marriott hotels because I am a rewards member and being treated like this is unusual of Marriott hotels. As a civil servant, I am not accustomed to being treated like a liar or cheat of some sort.

Would never stay here again. They are NOT what you expect from Marriott hotels and they will bait and switch on you if it is to their benefit.

Great Hotel. Very clean, great views. In the middle of city, easy walking distance to many places.

The room and service were great. Staff were very welcoming. Location convenient to downtown KC. Concierge lounge was very nice.

Standard convention center with many places to enjoy around it.

It's a nice hotel, but confusing as it is split into 2 separate sections.

Great location. Very clean. Room was quiet enough. Good choice for downtown hotel.

The restaurant was very clean and tidy. The servers were kind and would check in on us on a regular basis. Overall a very good experience

The staff is amazing, efficient, knowledgeable and very kind. We enjoyed our stay. The rooms are beautiful. I had many relaxing showers in their beautiful bathrooms. Bed was a dream. I loved it.

I was able to stay in a newly renovated room which was nice, but it's a bit of a hassle when they put you in the separate tower. Getting to the gym and restaurant/bar takes a bit longer. I was on a lower floor and heard commotion from outside a couple of times throughout the night, but for the most part had a great stay. I'm sure once renovation is complete this will be a great option.

Went for a meeting not to stay. Staff was friendly and helpful. Meeting room was very cold and the whole building seemed damp. Saw some water damage on some walls.

Fancy, upscale hotel in downtown KC. Great location to the Sprint Center and Convention Center.

The rooms were fantastic quality and the service was phenomenal.

Excellent hotel very high end. Gorgeous accommodations

Very nice conference rooms and hotel bar area. Staff was very helpful. Parking garage is kind of difficult to get around in with a larger vehicle.

Newly renovated east tower rooms have nice views of the plaza across the street, the rooms are nice and modern, and it has a great rewards lounge