Excellent attention by all employees with a careful treatment when it comes to informing and attending and a latest web service because I have had to use the service recently and in both ways I have left very satisfied
Long procedures and long waits. On the phone it takes an average of 15 minutes to get an operator. They live in the stone age without being able to do online procedures. Opening hours and work of gentlemen. Let's see if they open the market and we can finally choose a decent company.
Without them there would be no water service in Elche
Good attention, but you have to queue a lot to be attended
A lot of waiting time too much paperwork to come and go to the town hall and come back, many drawbacks.
They have come to change the meter I was not at home since I work I come home and it turns out that I do not have water the stopcock does nothing only you see the new meter there and I can neither shower nor wash my clothes nor throw the chain and in the middle of a pandemic due to the virus 10 out of 10, as they do not solve it tomorrow, I will look at legal options, this cannot be
Telephone service, great. Fast and competent. I give them a 10. Sergio deserves it, he was the one who attended me today on 8/6/20.
You have to come by appointment otherwise the waiting lines are very long
Powerful and very unpleasant attention, they do not do their part to make any management, endless waiting times
the worst of the worst you pay more taxes than water and don't even clean the streets a real shame
Previous appointment is useless. The air conditioning to take a seat on the table gives you directly on the back, you have to be careful. Too much waiting to assist you. There is no triage that can expedite small procedures.
Shame to take the name of Elche in your brand. Pay attention ... you pay for breathing.
Terrible attention, long wait even though we were only 7 people and 5 to attend
One hour and 10 wait to make a 2 min process
Horrible
My assessment in general terms a 0.
The waiting time without an appointment is exorbitant and excessive.
With previous appointment more of the same, that is to say if you have to do more negotiations or go to work you will not have time available since you can wait 1 hour and a half perfectly.
A lot of the people present are leaving and still you are still waiting too much.
They have 6 working tables for customer service, of which two are empty and only one of them has a client.
Under my humble opinion I think this service is very improvable, and I facilitate my point of view to see if with a feedback they can improve that attention.
They take a long time to attend and many queues are formed
At the time of the lunches, they go several at a time, and they create big queues, and people get nervous, they should not leave more than 2 people at a time
Office of contracting and attention of Waters Telephone information very bad.
The center is clean but if you have not gone there should never be someone explaining where to pick up the number because there are people who do not clarify ... not to mention that the staff should not talk about their things to each other screaming instead of attending to the client.
They gave me a sketch of the meter installation scheme with erroneous measures, which lack of professionalism
Officials 100%. If they can charge you more for water that borders on unsanitary they will.
With how easy it is to change the holder in light or other receipts and how tremendously complicated, full of paperwork and technical difficulties, that is the water.
It is a private entity but in general they treat you well. They have personally resolved all the issues that I have gone with
When you have a tenant who owes almost 2,000 euros of water, they make the owner responsible, which Iberdrola does not do, and they will not cut it to continue accumulating debt, thanks Aguas de Elche
Many people in positions that are always tired to be seated
The attention to the public is exasperating, an average of 2 hours of waiting
Before they opened at 8.30 and now at 9. A schedule only accessible for retirees. People who work have to lose work to do any management. This seems unfortunate, they will end up being open to the public for 1 hour a day.
Fast procedures according to the day, and better by appointment
What attention do you give me girls? I can not tell you more than Ole Ole and Ole. With the saturation of work that has and that I treat that is received so good
How long do you have to be on the phone to be attended to? On top with a 900 ...
Very very nice and helpful staff. The bad ... they have removed the cashier, but they give you solutions. I recommend paying attention and bringing all the documentation
aigueselx.com
