NEVER STAY HERE!

NEVER STAY HERE!

I travel a TON for business and this was my first trip to Kansas City. Upon arrival, I was offered a government rate at checkin by the desk clerk because I am a government employee and that is the ONLY way I can stay at the hotel. It need to be understood that had the front desk clerk NOT offered the government rate, I would not have stayed there but since I'm a rewards member, I wanted to give it a try to see if they had a room at a govt rate.

After checkout, I received a bill for the FULL PRICE! I was astonished! After speaking with the hotel about this SEVERAL times, they have called me a liar and refused to honor the government rate that was offered to me at checkin. They have said it is my fault that the rate is not honored because I did not get it in writing.

I am a frequent traveler for my government job and only stay exclusively at Marriott hotels because I am a rewards member and being treated like this is unusual of Marriott hotels. As a civil servant, I am not accustomed to being treated like a liar or cheat of some sort.

Would never stay here again. They are NOT what you expect from Marriott hotels and they will bait and switch on you if it is to their benefit.