Marriott Cleveland Airport

Marriott Cleveland Airport Review

Reviews 991
4.2
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W
4 years ago

Hotel was nice, service was great, room was accept...

Hotel was nice, service was great, room was acceptable minus the door that i had to make sure shut otherwise i would come back to see the door didnt shut and someone could have went in my room, guess im part to blamw for not verifying.

S
4 years ago

My husband and I often stay here for busses trips....

My husband and I often stay here for busses trips. This hotel is amazing, the staffs are so helpful. Last trip we lost our car key at hotel and John was a great help, he found our key, He made our day! and I just wanted to say THANK YOU, you are AMAZING

A
4 years ago

Very adequate. Rooms are quiet. Has a nice sized g...

Very adequate. Rooms are quiet. Has a nice sized gym and pool. Restaurant on site though I did not try it out. Room service grilled cheese was good and arrived quickly. Would absolutely stay here on an overnight near CLE airport, especially if you are a Marriott fan, but don't go out of your way for it.

m
4 years ago

We stayed there because a hot tub helps with my ar...

We stayed there because a hot tub helps with my arthritis. Everything was great. Nice room. Great restaurant. Food was excellent. The pool & hot tub is wonderful. Most places have eliminated their hot tubs. There was a locker room with a shower by the pool & gym. Gym had more than most. I will always stay there when I visit.

D
4 years ago

I like most hotels but this one is just not that g...

I like most hotels but this one is just not that great. Staff was friendly, the lobby spacious and decent looking. The bar seemed nice enough.
But the room heater was like an airplane engine, the water pipes made noise, and the bed did not feel comfortable to me. Glad that the airline was paying for my stay.

T
4 years ago

Good hotel overall. Clean rooms, friendly staff, p...

Good hotel overall. Clean rooms, friendly staff, punctual airport shuttle. There's even a free pool table in the lobby. They lose some points for lack of free WiFi, however. The restaurant is overpriced, but the food is tasty. Good beer selection. Overall not bad.

J
4 years ago

I really enjoy staying at this Marriott when I am ...

I really enjoy staying at this Marriott when I am on business in Cleveland. The hotel is always clean, bright and comfortable. The staff are friendly and the rooms very well maintained. Minus the breakfast staff, the dining room staff is excellent and the facility are simple but easy and accommodating. The bar is a great place to collect friends and fellow travelers. I will continue to stay here whenever I am traveling to Cleveland for business.

A
4 years ago

The desk staff was very courteous, considerate and...

The desk staff was very courteous, considerate and helpful. I was attending an event with my wife and we had all of our young boys in-tow. The banquet halls were great and the rooms upstairs were terrific. I was a little disappointed to hear the unkind words the bar staff had for the members of our group who were looking for a place to eat the meals provided outside their establishment. Don't get me wrong, if you didn't buy it there, it course it shouldn't be eaten there. Still the kicking time and angry words could be held until we were out of sight or they were in a back room. With that one exception, the staff bent over backwards to meet the needs of our large, diverse and necessarily demanding group. I was glad to be there and hope that, with a few changes, we may use the venue again in the future.

C
4 years ago

Very conveniently located near the airport and I-7...

Very conveniently located near the airport and I-71. Clean and modern shuttle to airport and to any local restaurant within a 10 radius. Rooms recently renovated, clean and spacious. Excellent restaurant for dinner.

B
4 years ago

I did not stay at the hotel but used their parking...

I did not stay at the hotel but used their parking and shuttle to fly out of Cleveland. Employees were polite and quick. Shuttle was prompt both to and from the airport. Shuttle driver was courteous and helpful loading and unloading bags. Even drops you off right at your car. Did stop inside to use the restroom and it was very clean and the hotel seemed very nice.

B
4 years ago

Always a great customer experience at the Clevelan...

Always a great customer experience at the Cleveland Airport Marriott. Great club lounge with a superb team of young ladies fulfilling the needs. Rooms are modern, spacious, and well maintained. Hotel is clean and secure. Great elite status recognition.

T
4 years ago

This is a refurbished, older hotel it appears. Th...

This is a refurbished, older hotel it appears. The rooms were nice, and the beds comfortable. There is a nice bar/restaurant right off the lobby. The Fitness Center offers excellent LifeFitness aerobics equipment although it is light on strength training equipment. The gym has to free weight benches and a cable machine. Also, a nice indoor pool is available. The hotel is somewhat difficult to navigate from your room back to the front desk. Lastly, the elevators are kind of slow. Overall nice place, but not outstanding.

J
4 years ago

Friendly staff with nice amenities overall. Cable ...

Friendly staff with nice amenities overall. Cable was a bit spotty but didn't watch it much anyways. Will be a little more convenient when road construction is complete. Timely shuttles and convenient location.

K
4 years ago

Nice room. Nice bar in lobby. Rooms Way too far fr...

Nice room. Nice bar in lobby. Rooms Way too far from the lobby. Park in the front or there is. Parking fee. Pet friendly but $75 is non-refundable. Terrible! MOST places give the fee back or a portion based on cleanliness. the location is also not near much. This was a last resort option so not bad, would recommend the larger of the room options. #localguide #kingkritic

L
4 years ago

Above average hotel in the heart of downtown Cleve...

Above average hotel in the heart of downtown Cleveland. Construction was going on during our stay so it was a bit noisy. Rooms are well appointed & of the quality one expects from Marriott. Only one restaurant was open during our stay & food was O.K. Disappointed hotel did not have a fine dining option but there are plenty of them within walking distance. TIP: Ask for a room on the opposite side of the Old Stone Church if the bells would bother you

A
4 years ago

This hotel is no longer the Marriot. It is now the...

This hotel is no longer the Marriot. It is now the Wyndham Cleveland airport. Please DO NOT PARK YOUR CAR AT THIS HOTEL. Do not use their off-site airport parking service. I came back to a vandalized vehicle. The hotel cared less about my $800 repair. At the end, I was told by the staff that they don't keep the parking gates locked. Park somewhere else where you actually get the only thing you paid for, the safety of your vehicle.

E
4 years ago

Staff is ableist, aside from lying about the spa b...

Staff is ableist, aside from lying about the spa being open which was the only reason why I booked this hotel in the first place... only to get here and find it closed. Save your $ and stay at a Sheraton

h
4 years ago

We went for a wedding reception. Also sat at the l...

We went for a wedding reception. Also sat at the lobby bar. Bar service in the lobby and for the event was spectacular. Very friendly employees, quick and efficient service. Food at the event wasnt the best, but wasn't the worse. The facility was updated and clean.

N
4 years ago

The customer service at the front desk was horribl...

The customer service at the front desk was horrible. They also; didn't screen a guy who asked for the wrong room which happened to be mine. It was the worst experience to have a random male knocking at your door at 2 am. I'll Not be staying at this hotel again! On a side note; the staff from the restaurant were so nice and helpful at all times. Great breakfast and lovely staff.

S
4 years ago

Enjoyed our stay. They have many great amenities.....

Enjoyed our stay. They have many great amenities... pool, hot tub, exercise room, business center, coffee shop, casual dining plus large dining hall with dance floor and catering for large groups.

K
4 years ago

My flight was cancelled so I stayed in this hotel ...

My flight was cancelled so I stayed in this hotel until I could catch another flight out in the morning. When I arrived around 1 am, the place looked more like a dive bar than a hotel - people partying and drinking in the lobby and hallways. It was very loud all through the night.

To make matters worse, turns out my room had bedbugs and I brought them home with me. I've now spent over $2,000 trying to undo the damage. Marriott is of course denying it, but without posting too much detail, there is absolutely NO other place I could have picked up the bugs (I haven't stayed overnight any other place in over 2 years and I actually found bugs IN one of the interior zipped pockets of my suitcase...that was only opened at this hotel...)

J
4 years ago

None

Marriott Cleveland Airport

Marriott Cleveland Airport

4.2