Marriott Cleveland Airport Review

I come here year after year to help with a church conference. Great place and great people.

The staff was great, the facilities were prefect for our purposes, and the lunch was delicious.

The hotel is well kept, and the "Salon" where our class took place was well stocked and appointed. However, the layout of the hotel and parking lot do take some getting used to. It's not bad, it's just a bit on the sprawling side.

Annual ADAMHS BOARD Christmas party at the Marriot Hoel

Was there for a meeting. Seems ok for an older hotel. Good catered lunch and guest service.

Made a reservation for a room with a king size bed for the night of our wedding. And when we got there to check in we found out that we were getting a room with two double beds instead. When I called the following Monday to say something I was told that because we had got a discount we were the first to get bumped out of our king size bed. I dont think that was right. I will not recommend them to anyone at this point in time.

Great front desk experience. The restaurant/bar is modern and useful. Easy drive to the airport.

Great service and staff. Several events were being held this weekend and staff did not miss a beat. Meeting room for event was set up accordingly and food was great.

terrible customer service rude full of lies made the day of my wedding extremely stressful then had the nerve to over charge me.

We met guests of the hotel for a late dinner and were very pleased with the food, service and atmosphere! The prices were moderate and the food was good. Afterwards we played a few games of pool at the complimentary tables in the lobby. While the space was large, it was designed to be cozy and provided some privacy. Overall we enjoyed our evening and would return again.

We reserved a room at the downtown Marriot for a wedding at the Science Center but were asked to move to the Airport Marriot due to a U2 concert in town. We were told they would provide shuttles from the Science Center at 10pm, 11pm, and at 12. They got us there but decided it was too busy downtown to pick us up at 11 and 12. No effort to contact us, when we called them they sounded like the congestion downtown was a surprise to them. So they cancelled the shuttles. I can look past the small rooms, dirty hallways and stairways. I think they are very overpriced, and what hotel chain still charges for wifi? But to abandon their guest who are hundred of miles from home and unfamiliar to the city and the state is deplorable.

I paid 121 dollars for the room and was charged a 307 dollar for incidentals when I got to the hotel and was never informed of that. When I called I was informed that the funds would be returned in 5 days. That s is it. Marriott took 307 dollars from me, wont explain why and now won t give it back for 5 days. My stay at the Cleveland Marriott Airport was all of a total of 8 hours from 8PM until 4AM and it cost me having to be 300 dollars down for the next week while they correct their error.

I am very frustrated. And honestly I stay at Marriott hotels more than most as I travel for work but my Marriott account is so hard to figure out What gets points and what doesn t I just gave up. Search my name in your database you will probably close to 30 to 50 nights at various Marriott locations but this is now the second time I have had to fight with Marriott about money taken from me without any real explanation to validate the amount of charge nor why they even took that amount.

A very happy place of hotel by where my grand son and myself have enjoyed staying

Pretty nice hotel located across the street from baggage claim at the Cleveland Airport

Nice location.... concierge service stellar...Front desk staff can use additional training....they thought I was a driver until they realized I was a guest in a 200 dollar a night room... otherwise, great place

Great vibes, warm energy and atmosphere in the lounge with a solid restaurant, bar, pool table and relaxing chairs to chill and hang out in. Staff os warm and friendly to boot and the rooms are nice & clean as well.

Great hotel. Great restaurant on site for a quick bite, breakfast and dinner. Friendly, professional hotel staff.

Good, but not Marquis. Wish it had free breakfast. Heaters are nuclear, had to turn ours off, but then the temp was ok. They need new pool cues for the free pool table. Swim pool was clean as was hot tub. Bar was a bit overpriced, $9 for a draft before tip.

The location is great. Right next to the airport. The lobby looked good too. The receptionist was awesome. I dropped people off there and she let them get their room many hours before check-in time. Will be considering this hotel chain the next time I book one.

It would have earned 5 stars except for the fact that we had to call twice for the pick up shuttle. The first employee apparently did not tell the driver we were waiting at the airport.

Actually only used their parking services when we flew. I HIGHLY recommend this service as it is efficient, close, and cheaper than the brown lot at Hopkins. The drivers were excellent and cordial as well! Cannot wait to use this service again, and even stay overnight before our next flight!

The hotel is currently being renovated. Luckily our room looked better than the exterior of the building. There are currently no amenities available. None of this was made known to us before we booked the room. The one bug issue we had was housekeeping banging on our door at 8am on a Saturday... The room did not come with a do not disturb sign.

The check-in process was easy given it was late due fyi cancelled

Old needs major renovation not even a USB port in any part of the hotel room's

We used the hotel for airport parking. Shuttle to airport was great.

Nice. Other then Not Haven Room Service. Everyone was nice. Great experience. Would recommend.

Clean rooms, excellent restaurant, very friendly staff.

Awesome place to spend the night, very comfortable.

Great hidden gem for parking for the airport. Rate is only $6/say. Booked online and saved $5.

The restaurant is fantastic! The toilet was at an angle, which was weird, but I was able to have my constitutional without issue. Which was a good thing because the restaurant is fantastic!

Banquet room was nice, food was excellent. The staff went above and beyond to make sure that everything was just right.

If your out of town visiting this hotel, be prepared for, NO breakfast, NO adult drinks, NO Bar, NO happy hour, NO gathering in the lobby, business center is closed, pool and workout room is by appointment only, homeless people, Masks required at all times, and sketchy people walking around at night.

Very clean the rooms were very clean the facilities very clean covetous kind of shut down things and it's also not named The Marriott anymore

Good hotel...friendly staff...was stsying there for youth hockey team games...a few other hockey teams were there. Is located close to two hockey rinks. Pool/hot tub area is great for the kids. If you plan on drinking in the pool area make sure it is in a red Solo cups;)

Both nights there was no hot water after 9 PM, in the morning, the water was so hot you couldn't cool it down enough to take a comfortable shower. Hard to get A/C at just the right temp also. Beds were comfortable and rooms were clean.

Room was clean and comfortable, staff was friendly.

I love everything about it. A lot of attention to the little details. And the lobby restaurant worthy of a first date.

Fine hotel with very comfortable beds. Clean and cozy. Only downside is not much food around.

Rooms were great, service was awesome, it was a fantastic stay!

For the price I paid for a last minute room, I was over-the-moon happy with the staff/service here. Everyone was nice and extremely accommodating. Rooms are pleasant and have been redone in the past few years. Will stay here again if I find myself in Cleveland.

The lobby as hotel itself send very nice. The breakfast was wonderful and staff all seemed lovely as well. The only issue I had was that it seemed the walls and door were very thin. All night long we could hear other doors being shut and people walking and talking down the hall.

Attended pool tournament. Very nice set up plenty of room. Very nice place.

They need MUCH better signage to help folks find the damned ballrooms!

Attended a professional event. Hotel staff was pleasant and helpful. Hotel layout is confusing.

Corporate rate included breakfast, parking and Internet otherwise would have stayed elsewhere.
Breakfast buffet was great and staff all helpful and pleasant.
Fitness room and pool were excellent and we'll maintained.
Location good for airport and easy highway access.
Bed comfortable and room nice but couldn't get T-Mobile in room.
Avoid 1st floor as was noisy.