Marietta Toyota Reviews

Alan was wonderful to work with! He made the whole process simple and easy. Highly recommend anyone to stop by if they re interested or wanting to buy a vehicle. Loving my new 4Runner!!!

The sales team (especially Rick Knoll and Gavin Peters) were very knowledgeable about the car and answered all of my questions. They worked with my budget and got me the car that I wanted, including many options that made the car an even better deal. Even when I expressed I did not have a preference on color initially and then came to the realization that I was very picky about color, Rick worked to get me the color I wanted as well. Thank you Marietta Toyota for making this experience very convenient and pleasant!

Justin gispert is a wonderful sales person with the right attitude to sell. He makes the deals keeping the individual needs and just don't over sell. Would definitely recommend to have a deal with him at Marietta Toyota.

I had a great experience at Marietta Toyota thanks to Robert Glover, Jr.! On my first visit I just wanted to look around to get an idea of what Toyota had to offer (since I planned to get my car from a dealership closer to where I live). Robert was extremely patient and did not pressure me to make a decision right away, which is why I was willing to drive all the way back to Marietta (from Alabama) to get my car through him. He was very knowledgeable, and made the process of getting my new Camry extremely easy. Robert was attentive and made sure I got exactly what I was looking for at a great price; I couldn't have asked for a better salesman!

This review is for the service department. I had my oil change done here and it was done very well in a timely manner I didn't have to wait in any lines to drop off and there was an online coupons so is actually the cheapest in town. I've had my oil changed in my Prius a lot of places, and I don't think that other place is really know what they're doing with the Prius you have to get the oil just right or you change the gas mileage. I don't know about other cars but if you drive a Prius it's been my experience that it's best to take it to the dealer or you're going to get worse miles per gallon.

Courteous customer service. Went in for routine service, all needs were met.

The whole experience at Marietta Toyota was pleasant. From the moment I drove up to speaking with Julian Henao, the sales consultant and then dealing with the finance manager Reynaldo DeJesus who made purchasing a car so easy. Reynaldo worked to get me the best price and financing. He even stayed late to make sure my deal was done properly. Julian took me on a test drive and was pleasant to speak with. Thank you Marietta Toyota for making my car buying experience stress free and enjoyable!

Steve Hanna and Don DuGan were both super in trying to help me decide whether to repair or trade my car. Both are a real asset to Marietta Toyota and one of main reasons i keep returning.

I enjoyed having my car serviced at Marietta Toyota. The service specialist was friendly and also facilitated my car undergoing a recall repair. I will absolutely be back!

Terry and team always very friendly and super helpful. I used to use a different dealership for service but not since I've been going to Marietta Toyota, much better experience

Great service. Always feel good about taking our cars there. Service rep Clay is great!

Good experience buying car for my daughter wel professionals and good knowledge about cars , thank you zeb for helping us.

My car was in and out within the time frame I was told at drop off.

This is a second time I purchased the car from this place. People are friendly and gave me a good deal on my new car!

My experience with Marietta Toyota was very good. The salesman Jimmy Wilson was the best. The pricing was fair and I received everything I wanted.in a timely manner.

Fast and efficient staff with excellent customer service. The wait was decent. I had my 4yo and the waiting area is kid friendly. Highly recommend.

Marietta Toyota is awesome!! The entire staff was very kind. My salesman, Julian, was so pleasant and knowledgeable. He could answer any question I threw at him and could easily solve my dilemmas as I was leaving. He took his time and I did not feel pressured or rushed. Jose, the Sales Manager, and Rey, the financing geru were great as well. Since I live in another state, they made sure that a lot of my paperwork was completed before I arrived at the dealership. I cannot say enough about this dealership, except... if you are considering a CPO Toyota, give them a shout out and ask for Julian! And... BTW, it was worth the 5 hour drive.

I got a great deal on my 2020 Corolla and i am always going to recommend Marietta Toyota to my friends and family

All I can say is, Alan got the perfect car for me that I really wanted and he made it happen. He s awesome, thanks Toyota for a great, easy, fast experience!!

Zeb was very helpful, my questions were answered and I'm looking forward to continuing my business at this dealership.

Awful experience, no negotiation, I went to get my car appraised at another Toyota dealership before I was considering purchasing a car and they offered me double what Marietta Toyota was offering. When Nicholas came back after getting my car appraised, he told me the offer and didn't negotiate at all, I was in and out within an hour. Complete waste of my time! I was ready to buy my new car that day, but my sales rep did not seem interested in selling a vehicle today. He also gave me the price for the exact car I wanted while I was emailing him. When I got there, he tried to charge me extra for the exact same car he quoted me for. It was a total joke, I felt my gender came into play with Nicholas trying to push me around. Maybe I didn't get the right sales rep, or at least that's what I am hoping.

To put it simply, they were honest about what was going on with my vehicle, they gave me the option to use their service or not, and it was at no charge, I really appreciate that, thanks.

Quick and easy service plus courtesy shuttle to my office.

Good and timely. But the new sticker at the top left of the window wasn t there. I don t know when I need to bring back the car.

Where do I begin? After trying for weeks to get a deal done on my own, I had given up. The 4Runner caught my eye while driving by one day so I stopped in just to look. David was incredibly nice and professional and got the keys so I could look inside. I told him my situation was impossible and I was very picky about what I wanted. 4 days later, with tons of help from David and Jeremy, I left in this sweet 4Runner that they had to bring in from out of town. I've never been more taken care of in my life and I won't hesitate to tell anyone to make the drive down there to deal with these guys. They are family owned and care about their customers. Highly, highly recommend. Tell them I sent ya!

Thank you for taking care of my Camry and replacing my wheel with a new one free of charge.

Great service! Always fast and professional. They have been taking great care of my Toyota RAV4. Love Toyota!

Unfortunately, my experience with Marietta Toyota has been quite disappointing. I made an appointment to have an oil change. I showed up two minutes ahead of time and had to sit and wait for several minutes to have someone come check me in. Once I was checked in, I went and sat in the waiting area. I waited for an hour and a half . for an oil change! After I left there, I discovered that my iPhone plug and cord were missing. That was the only place I had been where strangers were in and around my car. I called to speak with the Service Manager (not sure who that is - they conveniently don't list any upper management names on their website). The person who answered said she would text him. He never called back. I waited a few days and then decided I would call and talk to the head of Marietta Toyota (no idea who that is - again, the website conveniently doesn't list any upper management). Not sure who's voicemail I was sent to, but I left a message stating who I was and what happened. Didn't get a call back until a week later. When I did get a call back, the lady I spoke with acted like she was in a huge hurry checked to make sure what my address was and said she would send me a cord. BTW, my phone cord and plug were only a few months old. They looked brand new. When I finally did received the package, all I got was a cord. An old cord that looked like it was about 10 yrs old and had been run over a few times and they didn't even replace the plug part that was stolen. The one star I gave was for the one lady who worked in the service department who kept checking on the progress of the oil change without me having to ask.

Service is always great, no long wait time for maintenance review and the gentleman that assisted me today was AWESOME
He was professional , courteous and reviews all work that had been done on my vehicle.
The serviceman today was great

Thank you Steve Hanna! You ROCK!! Steve always takes excellent care, fantastic customer service, and he is the reason I return to Marietta Toyota for all my service needs!

Absolutely love Marietta Toyota!!! Great service, friendly staff, excellent pricing, and No pressure sales. I am so pleased with my new truck and I can honestly say that it is well worth the drive (a little more than 2 hours) from my home to be treated with the utmost respect and treated fairly when purchasing my new truck. I would highly recommend to anyone looking for a new or used vehicle to visit Marietta Toyota, you won't be disappointed. This is our second purchase and the service we received and the quality and pricing of the vehicles are the reasons we are repeat customers.

Thank you today for the timely service !! and Kudos to Clay who took the time to listen to me and answer all the questions and concerns I had about my car. Everyone there I encountered with was polite/friendly and professional.
Keep up the good customer service
Thank you Team Toyota Marietta

i was there this morning.headlight was not working properly and needed adjustment on the lights.a few guys came over and they said sorry there is no adjustments on those headlights and we can not do anything about it..thanks god this guy billy showed up and he had take a look and he said take the car inside let me work on it.after 5 minutes later they came to me and said your car is ready sir and it has been fixed.i can not tell how great guy is this billy..i wanted to thanks and shake his hand but i couldn`t see him around.also i asked someone about his name and he said they call him billy.toyota marietta make sure you good take care of this guy.guys like billy does not come around so often.

I have leased several cars at Marietta Toyota. This is the second lease in a row I had the pleasure of working with Roberto Manzur in the Finance Dept. He is pleasant, knowledgeable and efficient. He treats me like I am his ONLY customer. I enjoy every aspect of dealing with Marietta Toyota, but ending the leasing process and signing the contracts with Roberto is especially enjoyable. Thanks, Roberto.
Neil Scharf

Recently purchased a Prius - Barry is the BEST. Clea, friendly, and very good customer service. I am an extremely happy customer with my new Prius.

My experience was simply amazing! I walked in and was immediately greeted by the salesman Robert who was very pleasant. As a first time buyer I was nervous, anxious, and excited about financing my first car. Robert was very patient and answered any questions making me feel at ease through the whole process. I love my new '15 Corolla!

I ve been going to Marietta Toyota for almost 3 years now. Everyone is always nice and helpful.

Service staff is beyond compare! Friendly, efficient, and obviously trained in listening skills. The work on our car has always been completed in a timely manner. Also, in the two years of using Marietta Toyota we ve never had to return for an unresolved service issue. We will always take our Highlander there for service.

Professional Service. They offer coupons on their website. If you work during business hours, you can leave your car there and they have a shuttle to drop you off to work. They have Wi-Fi in the waiting area and office rooms for use of a personal laptop. Its hard to get an appointment on saturdays. Some services have a high price but they get the job done right the 1st time.

The purchase experience has never been easier. I made one call and I had a great price and the best experience, without a time consuming ordeal.

The sales side is ok. The service - not so much. They blatantly lied about performing a service for me. Will not be returning.

Brian K. and the Toyota team, were knowledgable and helpful. Very friendly atmosphere.

I choose Marietta, over any other dealership.

Marietta Toyota is a clean pleasant place to be wating for your car. Personel are professional and polite. They calmly told me what my car needed and the cost, before started working on it. At the end of the service, he repeated what was done.
Front desk lady, very polite e friendly.
I was the last client, and they were all friendly. No one grumpy after a long day.

Everyone was so helpful and patient with me. They were very informative in helping me get the best car for be and the best deal. I am recommending all my family and friends here! I m so happy with my new Corolla!

I brought a toyota sienna from the kennesaw location. With 1 year warranty ever since I brought the car I have felt vibrations when driving over 50

So I took my van to the Marietta location as It was closest to me

And the radio goes in and out.
I work 7 days a week from 9 to.9
I went to this particular location several times to do oil changes and always commented the same problem. Last time was recently 2 weeks ago.

I was told the radio system needed up date which they updated

And that my pads and rotors where in good condition and had life in them still. My warranty was done in November.

Any they never fixed the radio problem
And discarded my comments on the vibration.
3 days ago it started scratching when I would hit the brakes

Pads and rotors were gone
Radio is worse than before

Dont understand why it was so hard to say

LADY YOURS BRAKES WILL BE GONE SOON CHANGE THEM! I speak perfect English. And I'm not hard of hearing. So I don't see an excuse for them failing to mention it. I guess they wanted to wait till my front rotors where gone to stuff their mouths with more money.

Did not return to have them replaced at the dealer when somewhere else to get it checked

Because after 5 times of complaining
They must of been blind, mute and illiterate to fail to tell me about the brakes.

Had to spend more out my pockets to get the rotors changed instead of just doing breaks.

Just bought a car from Jimmie Wilson. He did a great job.

I recommend Marietta Toyota if you want to be robbed worse than a stick up in the street. I picked a 4 runner with a list price $37656.00 with $3k discount to be taken. I offered $39k including taxes, fees& extra warranty out the door. They put it in writing l signed they accepted. $2K down payment. I expected $37k financed. They said all would be fine. They can't produce the hand written contract but want $39k honored. I said let's go back to sticker -$3k & do taxes & warranty. I signed $40 296 expecting $3k off puts me at $37 296. I called back that discount was not included. They said No $39k was to finance door. I drove back to them. They got real na sty from sales manager to finance. No integrity. Produce the written con tract which says extended warranty included in $39k or work from sticker price - $3k. But you can't haveit bother ways. Why would I offer sticker and taxes about $1800 ? Sexist crooks and very short sighted. This was my 4th toyota purchase. Great brand just buy elsewhere especially if female. The happened September 2016. Bunch of crocked guys.

Shawn Weatherby provides simply the best service in town!

Stephen Hanna always does a great job. I would give 6 stars if I could.

These guys have been awesome. Bought a used 2008 Prius and they have gone above and beyond to give me a great car at a great price. Thanks to you all

Well pleased with our car purchase from Marietta Toyota. Morris Mega was a very helpful salesman along with F & I Manager, Jeremy Marx.

Jimmy Wilson provided me with outstanding customer service. He was very patient and thorough explaining all operations of the vehicle.

In and out in an hour as promised. Thanks 2nd visit. More service, in and out in 45 minutes, they actually do what they say they'll do. Awesome location!!

Customer service is not high on the list of this dealership's priorities, if at all. We were all set to purchase a vehicle from this dealership. We were told we were all set, and only had to mail some paperwork to a co-signer (after spending hours at the dealership).

After doing exactly what we were instructed to do, we were met with "managers" who were downright disrespectful and tried to change the price of the vehicle. I've never felt so disrespected from a business that I was trying to give my money to.

Purchasing a vehicle is a big commitment, and there needs to be a certain level of trust when it comes to the people you are dealing with. Trust me when I say that once you get past the salesman, this dealership does not have your best interests in mind and will go back on their word if you allow yourself to give them your business.

Take your hard earned money and time to a dealership that cares for their customers and one that you can trust.

The gentleman that helped me, Stephen, was very kind, not just to me, but everyone e he talked to while I was in the waiting area. I liked his great personality and attentiveness with the customers.

i recently upgraded my toyota at marietta toyota with jimmie wilson. the car was superb and the experiance was lst class. the price was more then i hoped, my over all experiance was top notice,

Justin Gispert was my sells person for my Rav4 hybrid and it was a amazing experience. If you go to Marietta Toyota ask for Justin, first time I ever went to a dealer and was fully satisfied with my experience!

Eric, our salesman, was very nice, authentic, and friendly. Definitely the place to buy a new car. Eric s manager was kind to give us manager s special on Toyota Camry LE 2018 today 10/13/2018.

Eric s teammate was willing to help us for additional questions. Great team at Marietta Toyota! Definitely the place to buy a new car.

Great family owned dealership that knows how to care for their customers! Service was great, waiting room clean and friendly staff! Markus went over our service ticket and made sure we understood potential issues to watch for... Will Ruff, internet sales, is a great addition to their team!

Excellent experience here. Justin Gispert appeared to be high energy and really knew his stuff. He exceeded my expectations. I will most likely refer people to this Dealership and Y'all keep up the good work.

Polite and professional device,willing to help in every possible way

The dealership fixed my car under a warranty claim. Fast and friendly service. They also gave me a ride to work.

So far so good. Waiting for my car repair done good.

I recently bought a 2015 Toyota Camry SE from Marietta Toyota. MR.JARED PRATT helped me find exactly what I need and i told him what i was looking for and i also told him that i don't have no one to help me driving the new car back to my house and i live an hour away from Marietta he told me he can drop the car to my house. He is a very great and had a very good excellent customer service understanding situation with respect and very friendly and I will suggest everyone who goes to Marietta Toyota please ask about MR JARED PRATT first and discuss with him about your car .He have helped me find everything in the car with me what i was looking for.. and i really appreciate to MR JARED PRATT for helping me thank-you

I had a great experience with my service advisor, Steve! He was very polite, friendly, and listened to my issues concerning the vehicle. The facility is clean and accommodating with WIFI, free coffee, and cubicles/desks in the back if you need to get work done (like I did). I even utilized the free shuttle to go have breakfast. I called and they picked me up and brought me back to the dealership when I when I finished up. This was my first time at this Service Dept, but I had a great experience despite the situation.

Never buy a car from this place beware of finance person and sales manager ! They are 5 star liar!

We have been coming to this service center since 1998. They do a good job and we have always found the employees to be honest and cordial. The wait always seems short because they have television, a ton of good magazines and awesome snacks and beverages to keep you happy while you wait.

Great service. Bought a car from Jimmie Wilson he was very helpful and knowledge about the process.

I recently bought a 2015 Toyota Tacoma from Marietta Toyota. Tom Donalson helped me during the process. My case was special, because I was relocating my family to Atlanta and we were running many things at the same time. Tom toke care of me and resolved my situation, He provided an excellent service and answered all my questions to pick the right car for my family. He also followed up a few days later and checked in to see how I liked my new car. I was also attended by Shannon Green for the financial subject, He is a wonderful person, very transparent during the process. I recommend this dealer if you are going to buy a Toyota.

Fast service, friendly staff. Brian helps me all the time and he rocks. He makes sure I m taken care of and ready to roll! Marietta Toyota is the best service Center in ATL. Believe me, I know. I ve tried others, and they don t compare AT ALL to Marietta Toyota. I ll always come here no matter the miles.

Most recently I ve worked with J. James and he s such a sweetheart. He made sure I was aware of everything going on with my car, explained in detail regarding recommendations and made the process simple. #MariettatoyotaAlldayeveryday

Very good customer service very friendly
I was in and out very quickly

Excellent customer service! I'm looking to purchase a vehicle and Justin Gispert was very helpful! He gave me all of the information needed again outstanding customer service!

I have to write this review because this dealership has earned a big positive shout out. I assisted my sister in the purchase of a car for my Niece. We found the perfect used car for her through our salesman Chad. I must admit that it is difficult for a salesman to make 3 women happy at a time but he managed to be patient, attentive and tenacious. The Managers were awesome as well. I want to thank the finance guy Lee for his part in the excellent experience we had at this dealership. Not only did we find the perfect car for my niece, my sister bought a car too.. That's what I call a win-win. Thanks again for making our car buying experience a great one.

Great, friendly staff worked with us on getting into our new car. Thank you Marietta Toyota!!

Thanks to Reggie Chestnutt my experiences in the service department has been great! Have referred family and friends due to the courteous and prompt attention of Reggie to get my service completed! Oh the doughnuts are great too :)!!

Five stars for Brian Kessler. He is champ.:-) But 3 stars for service guy that left black oil smears on my left side by hood & my driver side floor. :-( I took some pictures.

Greg was great and the service was quick. Well done!

I was able to make an appointment for the same day, the staff was extremely accommodating and my wait time was not long at all.

Great service yet again by the pros at Marietta Toyota. Simple oil change & tire rotation. Had me in and out in under an hour. I worked with Ashley Black and others. They have been my go to service department for almost a decade.

I was greeted quickly by Alex Patel, he was friendly and knowledgeable about my appointment. The car rental counter employees were friendly, knowledgeable and quick.
When I received the call about the car being ready, I was told everything that was done to the car.
Dropping off the rental was quick and painless as was checking out of service.
I highly recommend Marietta Toyota

Excellent car buying experience here! Michael Owenby went up and beyond to help me find the right car. He is knowledgeable, friendly and was able to answer any and all questions I had. Customer service and the facility is top notch. Ask for Michael Owenby when you're ready to look at a car!