Great experience at Maple Acura! Our salesperson, Michael Yang, provided us a great offer that met our financial need. A very knowledgeable, responsible, informative, and patient sales. The team was also outstanding! Highly recommend their service!
Michael Yang
Nick L. in the service department is top-notch and I've taken my Acura to his team for the past 5+ years (from Acura 2000 to Maple Acura because of Nick's top-notch service)!
Went in and immediately felt unwelcome and no one came to attend to us. I am a young lad but had all the intentions to purchase a vehicle. I went next door to Honda and the experience was excellent. To be properly treated u would need to look good and look like u have money in Maple Acura. Highly disappointed, more importantly they lost a customer. Will never look twice in coming to Maple Acura.
Thanks to Sal and the Maple Acura Team for their help in the lease of a new RDX. They could not have been more friendly and efficient.
Traded my 2017 Civic Touring in for a 2018 TLX A-Spec and I couldn't be happier.
The customer service from start to finish was exceptional. Eric is extremely knowledgeable and took his time showing me every feature of the car. He had an answer to every question I had and he took his time. The manager was also very welcoming and attentive.
Thank you to the entire team at Maple Acura!
Simon in parts is the best, always helps out and makes my life easier when ordering parts. Thank you for your great service!
"I recently purchased a brand new 2017 Acura RDX from Acura Maple and I love it!" George Zakrochkine was very experienced and helpful .
I had a good experience buying a car here. Mr Eric Truong was very helpful and enthusiastic. I'm so happy with my new car.
Nancy Dang
Very thorough and professional approach to buying a car. Made buying a car from a different city easier than the experience I had in my same city. George Z was extremely professional and courteous. Car was impressive and experience a joy. Would highly recommend.
Went in last week and bought an 2019 Acura TLX. First walked in and met with Henry. He introduced my family and I to Eric who was very helpful and knowledgeable about the cars. It was an amazing experience overall and would recommend others to visit the dealership.
Terrible customer service !!! No fairness, no honesty. One was the lowest mark but with me personally they scored a minus.
A couple months ago, I found a used Lexus online selling this vehicle from Maple Acura. The pictures were great. The sales person explained to me that this was a trade-in from a customer he knew and the car was in excellent shape. He assured me that Acura checks it s used cars with great care before they put them up for sale. And that I have nothing to worry about. Except a few scratches on one of the rims and a few stone chips on the hood. Awesome, seems great thus far.
Then I physically arrived at the dealership to pick up the car and the first words out of the sales person s mouth were that I am so lucky to be dealing with a reputable dealer that has excellent customer service..... I felt super comfortable and happy. So after signing the paperwork giving away the deposit getting into the car only to find that the infotainment screen for the navigation, media, the heating and air-conditioning is cracked. Wow, a bit of a disappointment but why do I have to worry about I have excellent customer service coming from a, reputable Acura dealer that has excellent customer service.... right... no wrong.
What happened to the 7000 point inspection and thorough check of the vehicle that I was assured I m getting?
Normally, I would walk away from the deal but I drove four hours to Toronto and caught a ride from a friend. I couldn t leave the car behind and cancel the deal.
The sales person was somewhat cooperating and concerned but the general manager, Paulo Gomes, was a real you know what. He was willing to do nothing. Unbelievable. A $2700 repair that is not reported from a reputable car dealer that promise you normality but this is not normal. This is not a $300 missed repair. So shortly, after we got the car the screen started to flicker, changing colours, and now you can barely see it because the colour is fading.
High score on Google. Maybe it s easier for them to uphold and deliver this so called customer service when selling a brand new car without any potential issues. But, when it comes to a used car they fail miserably. The least they could ve said was there is a problem with the screen in the ad online and selling the car in that condition the way it is. Like I said before, nothing was said.
I guess they were expecting me not to notice the damage and drive away with the broken screen. Then they will simply would have blame it on me for the broken screen after getting home with it.
A very honest bunch.
Do not buy any used cars from them.
Hello,
Maple Acura is the best dealership in Toronto.
True professionals, polite and always willing to help.
We would like to note in particular Alex and Lewis who gave us an excellent service.
Always stay cooperative as you are.
Thank you so much!!!
Felix and Olga Nevo
We recently purchased a vehicle from Alex Figgins. If you need an Acura vehicle, Alex is definitely the person to go to!!! Alex is very knowledgeable honest and patient with amazing customer service skills. He took the time to answer all of our questions and concerns. He is an asset to the Acura Team!
I recently purchased a pre owned vehicle from maple Acura - what a pleasant experience! No pushy salespeople - Noman Ali was extremely friendly and patient with the purchase process. His colleagues and him truly went above and beyond! Thank you!
My parents bought an MDX a few months ago from Anthony and loved the experience! Thanks for all the help!
I had the most incredible customer experience with the staff at Maple Acura.
I have purchased my second vehicle with the dealership, and would never think of taking my business elsewhere.
George Zakrochkine & Gurpreet Kandola were extremely thorough, knowledgeable, and helpful.
I am very grateful for everything the staff at Maple Acura has provide & would recommend them to anyone looking to purchase a vehicle.
Maple Acura is an amazing dealership to go to. They hear the problem, do proper diagnosis and fix them if required. I would recommend this service center for Acura owners.The service staff are extremely professional and plentiful to deal with, the technicians always do a great job, and everyone in the service department takes care of my needs and makes sure I have a pleasant visit. My most recent visit, Rajiv Persaud the Service Manager went above and beyond to help me with an issue I had with my 2013 Acura TSX. I consistently have a great experience with the service department at Maple Acura. I highly recommend it!
If you are looking for a honest sales rep, Eric is the go to guy! Eric was able to find me the model I want in my budget. Eric really represent the brand Acura!
My boyfriend's parents just purchased a brand new 2016 Acura MDX from Maple Acura, with George Zakrochkine. We had a wonderful experience throughout our visits. George was very knowledgable and helpful even though my boyfriend's parents didn't understand much English . He was very patient and thorough when explaining details of the vehicle and providing us with the information that we wanted. He wasn't pushy and made us feel very comfortable and not pressured into buying. He definitely went out of his way to make my boyfriend's parents very satisfied. Highly recommend Maple Acura and George if you're in the market for a new vehicle.
Met the manager today. Not friendly or helpful. Won t be buying my car here.
I was very satisfied with my experience at this dealership. Everyone from the reception, to the sales staff and the credit manager are all professional and care about the client experience. They put the client and their needs first. I got the privilege to be assisted by Eric. He made an amazing first impression and knows his vehicle knowledge. He went into great detail anbout every little spec about the vehicle I wanted. He covered the entire vehicle from the outside and inside. He took the time to answer any specific questions I asked. He let me take the vehicle I wanted for a test drive. Ultimitaly he was able to support what I wanted and we were able to make a deal. Everything went smooth in terms of the deal, paper work and the overall client service he provided me with. I will be returning here to get my vehicle serviced. I also look forward to doing business in the future with Eric. He provided something that is pretty hard to find when it comes to car shopping. He made it a pleasant experience for. I will also be referring my family and friends to Eric.
I had work done on my Acura there recently and it was such a pleasure dealing with Rajiv He s has amazing customer service and I highly recommend dealing with him !
I recently leased a 2020 Acura ILX Premium from Eric Truong at Maple Acura. This is my second car purchase at any dealership and Maple Acura by far has been the easiest and best service that I have ever experienced! We knew what type of car we wanted but with the help of Eric, we were able to narrow down which model type was best for us. He is extremely knowledgeable about cars and knows what he s talking about. We did not feel pressured or rushed into making a decision. I really appreciated how he took the time to help us understand the difference between the model types and what is included. Gave details and explained the different features so that we understood what we felt would be important to us in a car. Eric was patient and answered all of our questions/concerns. Their staff was friendly and helpful every time we came in. Simon in Parts helped with getting our winter tires for the car. Darya in Financial Services was very patient and helped me to understand what the next steps were when getting approval for leasing.
Overall my experience with Maple Acura has been fantastic! I would recommend them to my family and friends. Eric s expertise and patience, it really helped us in finding the right car that meets our needs. I am looking forward to enjoying my car for the next couple of years but also will be coming back to lease my next car with Eric/Maple Acura as well.
About a month ago I had arrived at Maple Acura without a service appointment. I had a minor issue with my MDX. Shan Merrinage was the Service Advisor who greeted me. He was very professional and courteous. He understood that I didn't have a lot of time. The issue was fixed and I was on my way in 20 minutes. Thank you for the speedy service!!!!
I leased a 2020 Acura TLX from Eric at Maple Acura. I have to say this is the best/easiest car purchase I've ever experienced. Eric is extremely knowledgeable about all of the vehicles he sells and he takes the time to explain each feature to you in detail. He even took the time to introduce us to the service staff so we'd know who to talk to and what to do when we bring in our car for service. He's very patient answering any questions/concerns you have. At no point did we ever feel rushed or pushed to make a decision. Best of all, he has a very pleasant and accommodating demeanour throughout.
I would 100 percent recommend my family and friends to visit Eric and Maple Acura when purchasing their next vehicle and I'm personally looking forward to leasing my next vehicle with Eric.
I wasn't sure what to expect when I needed to bring my car in for servicing during COVID.
Everyone I saw took the proper safety precautions and I felt safe in the dealership. Good experience. Service was good. No complaints.
Joe
I recently purchased an Acura TLX and Sal DeLucia made the entire process so simple and pleasant. He was incredibly patient and always available to help, making purchasing my first car a breeze. Thank you so much Sal! The entire dealership was very welcoming and I would highly recommend this location.
Micheal from lease returns is an amazing and cool person. No drama upon our MDX return this weekend. Quick to the point and professional. Please to deal with him
I was in need of a Drive Clean Emissions Test and since my regular dealership no longer performed that service, I searched for something in my area. I called a local dealership, Maple Toyota, because that's the make of my vehicle and they too no longer perform that service BUT they were nice enough to pass on the fact that another automall dealership, Maple Acura, would be able to help me. I called Maple Acura and spoke with Domenic Pipia in Service and he told me to come on in and that they'd take care of me. I drove in the next morning, was greeted by Domenic in person this time, he completed all the paperwork, asked that I relax in the waiting area, and before I could finish my coffee and do some Google searches on my iPad, he walked right up to me and said "We're all done, and thank you for coming to our service department".
I'm so used to waiting around for long periods of time in dealership service areas that I was shocked to be already on my way home. I just wanted to add that the Service Area was modern, very clean, and even though I don't own an Acura, I felt as "taken care of" as if I had bought my vehicle from Maple Acura! Thank you, Domenic Pipia, for your service today, it was very well received!!
I spent many weeks researching the right car and the right dealer. Eric Truong at Maple Acura was knowledgeable, professional and polite. I didn t feel pressured to buy.
When it came time for me to buy, I went back to Maple Acura where Eric and the entire Maple Acura team made me feel welcome. I m extremely happy with my purchase and support
I want to commend Eric Truong and Paul Gomes for making my car buying experience very pleasant. Not only did they make my wife and I feel at home and in good hands, they were very knowledgeable on their vehicles. I don't as a rule write reviews......but I had to this time....because Eric and Paul are true professionals....because they know what customer service is all about. They understood our needs and were very honest, open and transparent on negotiating a fair price. Thanks for bringing my wife and I into the Maple Acura family.
We purchased a new 2019 Acura ADX and Edmond Lau was assisting us. He is friendly, helpful and more than anything...very patient. My sister is limited with her English but he spent almost an hour to explain all the options in the car and made sure she get it. He is so easy to talk to and willing to help if he can. I sure will refer my friends and family to him. Last but not least the other people at the dealership are very friendly and make you feel welcome too. I highly recommend.
We are very pleased with the recent purchase of our 2016 MDX and the high level of customer service provided at the Maple Acura dealership. Noman Ali patiently and effectively answered all of our questions with a professional demeanour. Louis Alexandris and Vince Capicotto both assisted in finalizing the details in a relaxed and informative manner. The overall experience was very positive and we would highly recommend this dealership and the quality of the Acura MDX.
Sam & Lisa
Just picked up our 2017 Acura RDX from the dealership. My wife and I are expecting and we would like to really thank you Sal and Michael for working with us despite our budget constraints and getting us into this vehicle. If you are looking for a car, I would strongly recommend working with this dealership.
First, about, Sal. He is extremely professional, caring, honest and you feel safe talking to him. My wife and I visited numerous dealerships, but when we met Sal, we really really wanted to work with him and buy our first car as couple from him. So a big check mark to that goal. Second, despite our budget constraints, he made us feel safe and worked with us to get a great price for a great vehicle.
Second, the entire team is courteous and professional. Whether it Ashley at the reception, who welcomes you while ensuring that everyone is following the COVID protocols, whether it is Michael who worked with Sal to approve the deal, or Darya, who offered the various options and allowed us to decline some while picking others without any pressure.
Third, the process is extremely transparent and all information was shared upfront. CarFax report, service history, any damage etc.
My wife and I are excited about our purchase and are grateful to Sal and the Maple Acura team for what turned out to be a really pleasant car purchasing experience.
This was my first experience with Acura dealership. The experience was very good, the staff is very polite and friendly. The sales person Eric was very nice and professional. He spent time to walk me through the features inside of the actual car. I recommend this dealership to anyone who is looking for Acura.
Just bought a car from their pre-owned inventory. They're not into sales pitch BS. They definitely understand that being nice to their customers and giving them a good deal will only win their loyalty.
Eric took his time to explain everything about the car, even the minor scuffs that I would have missed had I inspected it myself. Honesty goes a long way! I'm definitely going back for servicing my car, and for buying my next Acura!
I bought Acura ILX from here and experience was great. Salesman named Eric is so cooperative, transparent and knowledgeable. Excellent customer service.
Rajiv the service manager is one of the most helpful, kind, knowledgeable person I have met. I have taken in my car for service on multiple times for different reasons and he has always gone above and beyond his duties. Since I don't know much about cars, he has always taken the time to explain everything in details. I always leave there knowing that my car have been taken care off. Thank you Rajiv for all your help. Dina
I was shopping online for 2018 RDX and I was emailing back and forward with 4 dealers, and Eric Truong replies was prompt & professional ,he was straight forward and to the point, and he understood my question and answered directly and clearly,his product knowledge is top notch ,I would recommend Eric to anyone who is in the market to buy Acura.
Thank you Eric ,keep up the good work!
Hamid
Great customer service on every visit that I've been there.
I have a shop . wanted a key cut and programmed on a vehicle I just bought (no key vehicle)
even though I gave him proof of vehicle sold to my name and my drivers license . he didn't accept it . wanted vehicle on my name first which I can't do without knowing km' s on vehicle (no key)
took it to another acura . started my account there to order parts. he didn't even look at the papers.
will pill away all the people I know who do business with them...
just because he couldn't program it for me. I have a scanner . want to charge me more
scam
My husband and I were looking into getting a new vehicle to lease. We have tried different brand dealership but we did not get the same kind of service we had here at Maple Acura! We felt special as well as Vince (Sales Manager) was the one who dealt with us. He was awesome, he walked us through leasing and what options we had. He played around terms, $$ and kms to get us into our budget. He was also very practical and helped us realize what we need and what we do not need for the sale. We asked him to go back and forth and show us the differences between RDX and MDX but did not sense any impatience nor heard any complaints from him. He also gave us a few "freebies" into our package just to make us extra happy :D -- Gurpreet also helped us and unlike any other sales person in his case, financial manager, he showed us what additional packages/services we could add. Similar to Vince, he showed us what was practical and what was not to get. However when we opted out on them, he respected our decision without additional questions like "why aren't you getting it?" etc. He never made us feel like we "must" buy, but simply gave us the option to purchase IF we wished to have them but respected us if we didn't want any. And that was a very good experience as well. --- Lastly, we also had the pleasure to meet George. He was the one who turned over our keys, paperwork and walked us through our new RDX =).. George was fantastic, he knew what he was doing, if we had questions he knew what to say without hesitating. He also made sure to pause here and there to make sure we understood. Overall, everyone at Maple Acura is awesome! If you guys are looking into purchasing, leasing or trade in, this is the place to be! We will also continue to recommend Maple Acura to our family and friends. Thank you for the wonderful service!
Recently purchased an Acura RDX 2020 A-Spec model and couldn t be more pleased by the way Paulo took care of me and my family at the dealership. I couldn t say thank you enough!
Great working with a team of competent people who are very professional yet friendly at the same time!
My Sales person Gil was very helpful in getting me my dream car at a very good price- very down to Earth person!
The financial advisor Darya was very thorough in explaining what services I will require down the road.
It feels like becoming a part of Acura Maple Family!
Very proud and satisfied; will highly recommend them!
Syed Jafri
Had a problem with my car, they inspected it, fixed it, found other problems I didn't know about that another Acura dealership didn't find previously. Great service, would recommend
I bought my "ANGEL" MDX ACURA on May 30, 2016 from Maple Acura. Met with Sales person - George Zakrochkine. He was very understanding as to what my family was looking for. Dealing with him made the deal go through the same day and I am very proud of buying this MDX through him, He's "THE MAN"....His General Manager - Paulo Gomes was very professional in dealing all along. I will certainly recommend future buyers for Acura in GTA area to visit Maple Acura and get in touch with Mr.George Zakrochkine to drive away with the wheels...zoom zoom...
Bought my first Acura, an RDX from the Maple dealership. I've purchased a new car from a different dealership before this but the process was nowhere near as good there as it is here. Everybody working here has a great attitude and actually listened to what I needed and the questions I asked. I definitely recommend them for all prospective car owners!!
The sales team at Maple Acura, and specifically Alex Figgins, made it easy for me to choose a brand new 2018 Acura. I was pleased with the entire service, from start to finish, and would highly recommend you visit this Acura, if you want to be amazed. Keep at it guys! And see you in 3 years.
We purchased a 2016 MDX recently. Eric Truong provided excellent service to us. He is very knowledgeable and answered all our questions patiently. We had a great experience at Maple Acura!
great experience here. Eric helped me a lot. definitely recommend this place.
I went there a couple days ago to service my car and Thusee was very helpful and patient with my reports.
If you ever drop by, I would highly recommend going with him to service your car
This dealership has been the best dealership I've gone to in terms of professionalism, friendliness, and being the most accommodating. Eric and Henry were our main contacts and they were not pushy at all, but understanding and gave us the best possible deal for our 2019 RDX. I had just given birth so driving was not possible but Eric was kind enough to give us a ride to the dealership to pick up our car. Upon arrival he gave us another detailed rundown of the car and surprised us with a little gift for our newborn. I highly recommend this place!
I recently purchased the MDX 2016, the experience was very good and the sales person (Eric) was very nice and professional.
I love my new MDX.
I highly recommend this dealership.
SAM
Great experience working with George Z... Absolutely no pressure, no hassles... got me into a new 2017 RDX and out of a lease on a 2016 model to another party. Wouldn't hesitate to recommend or go back! Thanks, George! Warren
I was looking for a new Acura ILX, but couldn't find the right color and model. Then It happened that I called Maple Acura, which is a bit far from where I live. Noman Ali, from the dealership, understood my need, and helped me quickly closed a deal on a fabulous pre-owned ILX.
I am not the type of person who likes looking for cars, test driving cars or buying cars however this experience has been the best I ever had. The people at Maple Acura were not pushy or forceful in any way, they gave my husband and I space to make the decision we needed to make and as a result we are very happy. A special thanks to Flavio for his great service, experience and most of all patience with us. I would definitely recommend Maple Acura to anyone thinking of buying a great reliable car
Thanks so much to you and your staff
Dominic was friendly, efficient and helpful. My go to person Alex was helpful ironing out technical issues. This is a great place to buy a car, and they care about their customers
Just pick up my second Acura from this dealer!
First,... I love Acura!!!
Second,... I love Edmond Lau ( a very knowledgeable, and very patient sale person I ever dealt with! )
Third,... I love the coffee there :)
Fast and excellent service, very friendly and helpful. Thusee answered all my questions and did an amazing job with getting me what I needed.
Just had my 2018 TLX Serviced and Had to share my experience. Maple Acura is truly One of the Best Acura Stores when it comes to customer service, promise times and quality of work. My Wife dropped off the vehicle and was told it will be ready in 3 hrs and it was. All the work was done as requested. The car came out Cleaned inside and out looking like brand new.Thank you Maple Acura for Looking after us we appreciate it.
We bought an Acura MDX from Maple Acura and wanted to thank George for the excellent service he had provided. He was knowledgeable, attentive and friendly. He came personally to pick me up to take me to the dealership on the day of delivery. His continuous follow up via texts and phone calls during the process as well as afterwards to check in on us was appreciated. Thanks again George for all your help!
My wife and I were looking for an RDX. My main contact person was Eric. He was an amazing sales person, he did everything he could to get us the deal we were looking for and also gave us a very detailed tour of the car during our drive. My wife had some complication during the delivery time and Eric was able to give us a ride to the dealership to pick up the car. I have no complaints, the service was exceptional. I will shop here again.
Bought my car at Maple Acura and it was such a great experience. From the moment I walked in I was greeted by Paulo Gomes and he made me feel welcome and answered all my questions at ease. Provided great customer service and it was a wonderful experience. Such a great team at Maple Acura would highly recommend for any car purchases/services.
Maple Acura has gone above and beyond their requirements in customer service. First of all I would like to thank the Service Manager Rajiv and the General Manager Paolo.(Forgive my Spelling) This dealership really represents the brand of Acura with nothing but comfort, leasure and commoratary. I had car issues with my Acura because a previous body shop had done poor repairs. NEVER before have I had a problem with my Acura the car ran beautiful and quiet frankly it is my favourite brand. After bringing it in to Acura explaining my situation the mechanics in service are exceptionally good at their jobs and work very time efficient and even the kind front house staff went beyond their duties to make your stay comfortable and welcoming.
Buying this brand builds relationships.
I recently purchased a 2016 Acura (my third Acura) and was very pleased with the superb service that I received from both George Zakrochkine and Paulo Gomes at Acura. They were exceptionally knowledgeable and helpful, thus making this an enjoyable and fun experience. George spent all the time that was need to make me feel comfortable about my new Acura.
Thank you for all your help!
Might be back for my Fourth!
After my boyfriend's car was stolen we had to start our car search all over again... We were referred to Maple Acura where we worked closely with Sal Delucia and Henry Ng. Both were very welcoming, helpful and full of energy! We are so thankful to have been placed in such great hands. Sal and Henry are passionate about what they do and that showed through their dedication to finding us the best deal and vehicle to fit our lifestyle. We cannot wait to drive our NEW Acura TLX Aspec! Thank you Maple Acura for making our car search a smooth and seamless process from start to finish. If you are looking for a new or used Acura, Maple Acura is the GO TO dealership.
I scheduled an appointment to have my 13 Acura TL SH-AWD(Automatic) in to diagnose any transmission issues, as the car was still under the 100,000 KM Power-train factory warranty.
Rajiv Persaud, the Service Manager recommended we perform a Transmission flush to see if it would alleviate any jerky shifting in the transmission.
I had to pay for this transmission fluid drain/fill(~100$), and yet it didn't seem to cause any improvement in gear shifting.
I brought the vehicle in again to perform some computer diagnostic test to check the transmission shifting (for any torque converter issues).
I was then notified that according to a Service Bulletin, they would have to perform a 3x ATF transmission flush on their cost. So i was initially charged about 100$ for the transmission flush which they should have covered to begin with!
Now i realize i've been cheated out of 100$ because the service Bulletin was issued in September of 2016 !!!
The service manager( Rajiv) claimed he was not aware of this "Service Bulletin"
What kind of "SERVICE MANAGER" Doesn't know about a SERVICE BULLETIN that was issued a year previously?
Rajiv offered a "credit" for the previous money i spent on the transmission flush. No refund, just in store credit.
Their creditability as a Service department was already tarnished due to the dishonesty of the Service department & managers.
I received my car later that day, after the transmission diagnostic testing was completed.
The dealership performed a "Complimentary hand-car wash".
I noticed upon inspection of my vehicle after receiving it from the service department, that my Windshield had many large scratches running vertically all across the windshield.
The scratches were on the outside of the windshield, and were deep scratches that my fingernail would get stuck in.
I complained of the damaged windshield, and was offered a replacement windshield for the low cost of ~$900!! Paulo Gomes, General Manager offered to pay about 300$ of this windshield cost( total cost ~ 1200) which they damaged in first place. What a freaking insult ontop of already damaging my windshield which is a safety concern as the visibility was affected by the large scratches.
The general manager & Service Manager ( Rajiv) claimed that the scratches could have happened " ANYWHERE" yet they were clearly visible only after servicing at this Acura Dealership
We recently purchased our RDX at this dealership and we could not have been happier with the overall experience. Very friendly, courteous and professional staff. From sales, to the general manager to the service dept., all the staff we encountered were a pleasure to deal with. Thank you for the fantastic experience and for running such a great dealership, keep it up!
I bought a 2020 Acura RDX from Paulo. The sales experience was terrific, very knowledgeable, and a passion for the brand. Amazing service before purchase, during and at the time of delivery. I would highly recommend purchasing from Maple Acura!
George was efficient, fact based, and provided great service and attention to detail. I love my new used car!
I just recently purchased my first car with the gentleman by the name of Eric Truong. I got the ILX A-Spec in dark grey. He was an amazing sales representative! Coming in I was very scared, but was soon greeted with a warm smile. When we sat down to discuss my like s and dislike s, he was even nice enough to pull out the chair for me (even my own boyfriend doesn t do that haha). He explained to me my options, worked within my budget, and got to test drive a few cars to see the difference between the ILX and TLX. Eric seemed to be very well educated on what he s selling and knew how to read my body language. At times he would stop to make small talks and jokes with me because he knew I was getting a little overwhelmed. I was very amazed with the features on the ILX. I did not feel pressured at all into purchasing the car right away. He understood that I was a first time car buyer and extremely nervous. I have went to many other dealerships prior to this Acura location, and every salesman was very pushy. All they wanted was to make my money. I did not appreciate it at all. Although I didn t buy the car right away, Eric didn t mind. A month later I came back and sadly the color I wanted was all sold out and pretty much all ILX A-Spec s are gone. I then explained to him that I really loved that car. To my surprise, he was able to find the LAST one for me. It was all the way in Oakville. Without a doubt, I knew that car will be mine. He worked really hard to search down that car and get a really amazing deal for me. Not only was the car payments doable, but it was also UNDER my budget! How can I possibly pass up that deal? He made the process very smooth! He reassured me that he will handle most of the paperwork process so that I don t have to stress out. I would get daily updates about the car: when he will pick up the car, when he finally picked it up, the kms on the car, when my credit got approved and pictures of how it looks like. I really appreciate his hard work into finding me the perfect car! I couldn t have done it without his amazing assistance. I cannot wait to pick up my new baby this coming Tuesday! I m a very picky, tough to please and indecisive person, and to my relieve he was able to be a great help. If you want someone who will give you nothing but the best service and deal, I strongly recommend Eric! Fun, friendly and professional. He will do everything he can to make sure you walk out happy. He s passionate and confident in the cars he sells you. Thank you again Eric for everything! I really appreciate your hard work. I look forward to seeing you on Tuesday when I come and pick it up! Rest assured when I m ready to purchase another car, you will be the first person I run to!
Eric Truong was excellent. Great customer service from the first call. He was straighforward, extremely responsive and very professional. I would definitely recommend him to anyone looking to buy an acura.
They are one of the worse people I dealt with. Paul the general manager is not professional. He is very rude and does not compensate for the work employees they did. Acura cars are also very expensive in repair, and not a reliable car! AVOID THIS DEALERSHIP! If I could give them 0 stars I would have given them.
I was asked if I co-sign for my mother, she gets a discount and this does not appear in my credit. This was confirmed by 2 people other than me. The information was inaccurate and when I approached them to fix it they are asking to pay a new application. I complaint to Honda and they said contact the owner of the franchise. Regardless, Paul the manager was not professional, very abrupt and did not take responsibility for his staff action. I am going to reach out to owner. Aurora maple that we dealt in past were much much better.
The dealership is very clean and everyone was super helpful. Zachary was very helpful and assisted me into getting into a used car very quickly. He provided me with all the information i needed and answered any questions I had.
My recent experience with Maple Acura was fantastic! Gil Lonescu, the Sales / Leasing Consultant was a pleasure to work with and was very knowledgeable and attentive to our needs. Thanks to Gil, this is now my 9th Acura vehicle I've purchased / leased over a span of 20 years and each vehicle ran great!
Top notch service. I had the pleasure of dealing with Paulo and George. They were extremely curious and patient with us. They took the time to answer all our questions and explain everything to us in detail. They even took the time to follow up with us after we had purchased the vehicle to make sure all was well. Louis was able to get us financing with the best rate possible on the spot. I would highly recommend this dealership to anyone looking for car. They truly treat you like family.
My wife Michelle and I had a wonderful experience at Maple Acura. We worked closely with George Zakrochkine and his sales manager Paulo Gomes, throughout the entire process. I initially walked in to test drive an MDX a couple days before New Years and was greatly impressed by the vehicle and the meeting that followed. I had driven many other cars within the MDX range and found the Acura superior. A couple weeks later my wife Michelle visited Maple Acura for a test drive of both the MDX and RDX. We went back to Maple Acura another three or four times to drive both cars, meet with George and "crunch the numbers". On each occasion George was incredibly patient, professional and present to our needs and questions. He worked with us to create a vehicle and package that fit our family and our budget. George's personable approach and attention to detail made the car buying experience joyful. Congratulations and Thank You to the entire Maple Acura team. We love our new MDX!
Very happy with the service at Maple Acura. The experience of purchasing a new car was very relaxing and most enjoyable. I would highly recommend salesman Anthony Scigliano and Leasing Consultant, George Zakrochkine, who were both very friendly, knowledgeable and professional.
We just picked up our new blue 2019 RDX Elite from Maple Acura and could not be happier. As Maple Acura is a little far from home, it wasn't our first dealership choice when shopping for a new car. However, our Son and Daughter-in-Law have always recommended their local Sales Rep (now recently promoted to a Manager but still humble as ever), Michael Yang, who always treats them like family. They also commend the dealership as a whole from the friendly Reception Team, Service/Parts Team, all the way to the General Manager, Paulo Gomes who even takes the time to come out and personally say hi to his customers, which is a rare attribute in the car dealership industry. Based on my experiences from being greeted by Michael, Paulo and other staff, the fair trade-in, seamless pricing and paperwork, and delivery, it was well-worth the commute. Also helps that the new RDX has been fantastic living up to the hype and the additional installed accessories [roof rack, rails, running boards, 3M film, tint etc] look fantastic as well. Thank you Maple Acura!
I would like to start off by thanking Mr. Edmond L. His dedication on providing exceptional customer service and satisfaction is what drew me in to sign papers on the same day I entered the dealer ship. His patience is also noted and very admirable seeing that I was in a very tough situation and he was able to provide me with the perfect car and deal. Thank you to the entire staff at Acura Maple, keep up the great team work. P.S thanks for the lil acura teddy bear :).
Great dealership with very accommodating and professional staff! Our sales person, Eric Truong provided great service and very insightful - thank you for making it a seamless experience!!! Definitely and highly recommended :-)
I recently purchased my first Acura ILX from Maple Acura and I must say I am very pleased with the overall experience and most importantly the sales guy.
I had the most wonderful experience with my sales guy. I found him to be really honest, very forthcoming with superb client service skills. He took the time to answer all my many emails and questions with great clarity (and I had lots)
Flavio Gomes was extremely helpful in helping me to decide on making the decision to purchase with Maple Acura. Everyone at the dealership was very warm and very friendly but Flavio did great in making my car buying experience a great one.
Thank you Flavio!
Every time we have a great experience at the dealership. Everything is explained on what needs to be done, we are told how long we have to wait. They do everything in a timely manner and let you know approximately when they are going to be done, they will take you home or to a mall while you are waiting. Rachel Huntley is great at explaining what needs to be done. Service is amazing.
My purchase of an RDX went without an issue. From first email exchange to car pick up, everything was easy, Eric and the rest of the team made the experience a breeze.
My hubby and I have visited some of Acura dealerships to buy 2010 MDX lately, Michael Yang in Maple Acura was the best dealer we have ever met. He was just so kind with great maner and considered of customers. We had trips to North york acura right before Maple acura,
the major reason we left there after visiting two times was the dealer was rude and the price was not reasonable. It was very uncomfortable and bad experience after visiting two times northyork acura! So we decided if we didn't get any good experience when we visited Maple one, we would not buy MDX. But after we spoke to Michael Yang, everything is so comfortable and we could trust him, so we made a puchase and just picked up 2010 MDX a week ago. Every steps went so smooth and easy.
We do recommend Michael Yang if you want to buy a great car with happy smile.
We are impressed his attitude at customers. Absolutely, he gave us reasonable price with perfect knowledge of MDX.
We will ask Michael if he moves to other dealership, please let us know, so we can go there for next purchase.
I recently purchased a pre owned Honda Accord sport and can honestly say my experience of buying it and the performance of the car were and are excellent.
I dealt with George Zakrochkine and I couldn't be happier with his service. His friendly and professional approach made the whole transaction smooth and left me more than satisfied with his work and the dealerships.
I highly recommend this efficient and friendly dealership to anyone looking to purchase a new vehicle or one of their pre owned vehicles which are of a very high standard.
Many thanks to Maple Acura for all their work!
I just got my second vehicle from Maple Acura and I couldn't be happier. Paulo went above and beyond, ensuring I got the car that I wanted! This dealership has excellent customer service and they truly care about making their clients happy. Thank you Paulo & Darya!
we bought acura ilx from maple acura last week.Eric was our sales rep who was very good explaning our question.Very good experience.thanks eric and every one .
The services of this dealership is excellent. My leasing consultant, Edmond, impressed me which his excellent customer service. From help me to choose a right car till the date to pick up. I would recommend this dealer and my consultant to everyone that considerate this car brand in the future.
Recently purchased 2017 MDX from Maple Acura and had an excellent experience. It was a great pleasure to deal with Eric Truong & General Manager Paulo. Eric is by far the most friendly, open and transparent sales rep I had ever met. He went above and beyond in explaining the offerings of our new MDX. I would strongly recommend Maple Acura.
This was my first experience with Acura dealership. The experience was very good, the staff is very polite and friendly. The sales person George was very nice and professional. He spent time to walk me through the features inside of the Toyota Highlander car. He even went above and beyond even after I purchased my car when I had additional questions, George guided me in the right direction about my issues that I had. I recommend this dealership to anyone who is looking for Acura or a used car.
George Zakrochkine and the team at Maple Acura are awesome. George is a great salesperson, with a no pressure approach, very knowledgeable, and just a great person to deal with. I walked into the dealership on Jan 31st, 2015 - looking around and George was the first to approach and just walked me through all the features and took me on a test drive. I eventually purchased the all new 2015 Acura TLX that day. Overall a great experience from the first moment I walked in to driving my new vehicle off the lot. I recommend everyone to visit this dealership and to speak to George.
I always take my car to Maple Acura for service and I make sure to ALWAYS have Thusee work on it. My experiences with Maple Acura are always top notch but Thusee and his professionalism, technical knowledge and time he takes to discuss issues with each customer are why I keep returning. Thank you Thusee and Maple Acura for your excellent service and expertise!
We went to Maple Acura to look at a specific vehicle and Sal helped us out. He s a great guy who is straight forward and easy to deal with, and we walked out shortly afterwards having bought the car that we wanted after a test drive and some chatting.
It was a pleasant buying experience and we were very happy. We would recommend Maple Acura to anybody looking for an Acura and to tell them to ask for Sal when they get there!
My experience has not been good so far. I bought a TLX 2018 and it doesn't even come with a spare tire. I got a flat tire the other day so I used the roadside assistance they brought the car back to the dealership. This has cost a huge inconvenience for me because the car doesn't come with a spare and the Maple Acura refuse to give me one so now I can't even go to work until the new tires I bought are ready which is ridiculous. For all the inconvenience Maple Acura didn't even offer me a rental to use for a few days until I can get my new tires. Sadly disappointed. I wouldn't recommend getting a car there.
If you buy a car make sure you inspect the car as best as you can prior to purchase...specially the pre-owned ones.
I was shopping for a new car. I found them very responsive and understood what I was looking for. Good work!
sales Edmond Lau is very professional and patient to the client. Moreover, help me for the great deal of my vehicle 2017 ACURA RDX. It is a very pleasant experience in maple acura
mapleacura.com
