Terrible customer service !!! No fairness, no hone...

Terrible customer service !!! No fairness, no honesty. One was the lowest mark but with me personally they scored a minus.

A couple months ago, I found a used Lexus online selling this vehicle from Maple Acura. The pictures were great. The sales person explained to me that this was a trade-in from a customer he knew and the car was in excellent shape. He assured me that Acura checks it s used cars with great care before they put them up for sale. And that I have nothing to worry about. Except a few scratches on one of the rims and a few stone chips on the hood. Awesome, seems great thus far.

Then I physically arrived at the dealership to pick up the car and the first words out of the sales person s mouth were that I am so lucky to be dealing with a reputable dealer that has excellent customer service..... I felt super comfortable and happy. So after signing the paperwork giving away the deposit getting into the car only to find that the infotainment screen for the navigation, media, the heating and air-conditioning is cracked. Wow, a bit of a disappointment but why do I have to worry about I have excellent customer service coming from a, reputable Acura dealer that has excellent customer service.... right... no wrong.
What happened to the 7000 point inspection and thorough check of the vehicle that I was assured I m getting?

Normally, I would walk away from the deal but I drove four hours to Toronto and caught a ride from a friend. I couldn t leave the car behind and cancel the deal.

The sales person was somewhat cooperating and concerned but the general manager, Paulo Gomes, was a real you know what. He was willing to do nothing. Unbelievable. A $2700 repair that is not reported from a reputable car dealer that promise you normality but this is not normal. This is not a $300 missed repair. So shortly, after we got the car the screen started to flicker, changing colours, and now you can barely see it because the colour is fading.

High score on Google. Maybe it s easier for them to uphold and deliver this so called customer service when selling a brand new car without any potential issues. But, when it comes to a used car they fail miserably. The least they could ve said was there is a problem with the screen in the ad online and selling the car in that condition the way it is. Like I said before, nothing was said.

I guess they were expecting me not to notice the damage and drive away with the broken screen. Then they will simply would have blame it on me for the broken screen after getting home with it.
A very honest bunch.

Do not buy any used cars from them.